The importance of citizens’ qualitative accounts in democratic inclusion and political participation

Government policies are expressed political intentions regarding how our society is organised and governed. They have calculated social and economic aims and consequences. In democratic societies, citizens’ accounts of the impacts of policies ought to matter.

However, in the UK, the way that policies are justified is being increasingly detached from their aims and consequences, partly because democratic processes and basic human rights are being disassembled or side-stepped, and partly because the government employs the widespread use of linguistic strategies and techniques of persuasion to intentionally divert us from their aims and the consequences of their ideologically (rather than rationally) driven policies. Furthermore, policies have become increasingly detached from public interests and needs.

The merits of quantitative analysis

The government have denied there is a causal link between their welfare policies, austerity measures and an increase in mental distress, premature death and suicide. However, ministers cannot deny there is a clear and well-established correlation, which warrants further research. But the government are hiding behind a distinction often made by researchers, to avoid accountability and to deny any association at all between policy and policy impacts. That’s just plain wrong.

Correlation isn’t quite the same as causality. When researchers talk about correlation, what they are saying is that they have found a relationship between two (or more) variables. “Correlation does not mean causation” is a quip that researchers and quite often, the government, chucks at us to explain that events or statistics that happen to coincide with each other are not necessarily causally related.

However, the possibility of causation isn’t refuted by political denial or somehow invalidated by the establishment of a correlation. Quite the contrary. Indeed an established association implies there may also be a causal link. To prove causation, further research into the association between variables must be pursued. So, care should be taken not to make an assumption that correlation never implies causation, because it quite often does indicate a causal link.

Correlations between two things may be caused by a third factor that affects both of them. This sneaky, hidden third factor is called a confounding variable, or sometimes, simply a confounder.

However, a lot of social research tends to indicate and discuss a correlation between variables, not a direct cause and effect relationship. Researchers are inclined to talk cautiously about associations.

It’s worth bearing in mind that establishing correlation is crucial for research and shows that something needs to be examined and investigated further. That’s precisely how we found out that smoking causes cancer, for example – through repeated findings showing an association (those good solid, old fashioned science standards of replicability and verification). It is only by systematically eliminating other potential associations – variables – that we can establish causalities.

The objective of most research or scientific analysis is to identify the extent to which one variable relates to another variable and the direction of the association. If there is a correlation then this guides further research into investigating whether one action causes the other. Statistics measure occurrences in time and can be used to calculate probabilities. Probability is important in research because measurements, observations and findings are often influenced by variation. In addition, probability theory provides the theoretical groundwork for statistical inference.

Statistics are fundamental to good government; to the delivery of public services and to decision-making at all levels of society. Statistics provide parliament and the public with a window on the work, performance and intentions of a government. Such data allows for the design of policies and programmes that aim to bring about a desired and stated outcome, and permits better targeting of resources.

Once a policy has been implemented it is necessary to monitor and evaluate the effectiveness of the policy to determine whether it has been successful in achieving the intended outcomes. It is also important to evaluate whether services (outputs) are effectively reaching those people for whom they are intended. Statistics play a crucial role in this process. So statistics, therefore, represent a significant role in good policy-making, monitoring and political accountability. The impact of policy can be measured with statistics.

So firstly, we need to ask why the government are not doing this.

If policy impacts cannot be measured then it is not good policy.

Ensuring accuracy and integrity in the reporting of statistics is a serious responsibility. In cases where there may not be an in-depth understanding of statistics in general, or of a particular topic, the use of glossaries, explanatory notes and classifications ought to be used to assist in their interpretation.

Statistics can be presented and used in ways that may lead readers and politicians to draw misleading conclusions. It is possible to take numbers out of context, as Iain Duncan Smith, amongst others, is prone to do. However, official statistics are supposed to be produced impartially and free from political influence, according to a strict code of practice. This is a government that systematically breaches the code of conduct. See: List of official rebukes for Tory lies and statistical misrepresentations, for example.

We need to ask why the government refuses to conduct any research into their austerity policies, the impacts they are having and the associated mental distress, physical harm, deaths and suicides.

Without such research, it isn’t appropriate or legitimate to deny a causal link between what are, after all, extremely punitive, targeted, class-contingent policies and an increase in adverse consequences, such as premature mortality rates.

It isn’t unreasonable to be concerned about policies that are targeted to reduce the income of those social groups already struggling because of limited resources, nor is it much of an inferential leap to recognise that such policies will have some adverse consequences.

In social research, traditionally, quantitative methods emphasise maintaining objectivity, and aim to keep social inquiries “value-free.” However, the area of study is intentionally selected by researchers, funded by interested parties and there are problems related to the connection between observation and interpretation. Perhaps every observation is an interpretation, since “facts” are seen through a lens of perceptions, pre-conceptions and ideology.

The Joseph Rowntree Foundation choose to study poverty. Cynical Iain Duncan Smith simply changes the definition of it to reduce its visibility.

The importance of qualitative research: who are the witnesses?

Social phenomena cannot always be studied in the same way as natural phenomena, because human beings are subjective, intentional and have a degree of free will. One problem with quantitative research is that it tends to impose theoretical frameworks on those being studied, and it limits responses from those participating in the study.

Social reality is not “out there” waiting to be discovered: we are constructing and reconstructing it meaningfully. However, politically, there’s been a marked shift away from understanding the lived experiences of real people in context.

There are also distinctions to be made between facts, values and meanings. Qualitative researchers are concerned with generating explanations and extending understanding rather than simply describing and measuring social phenomena and establishing basic cause and effect relationships. Qualitative research tends to be exploratory, potentially illuminating underlying intentions, responses, beliefs, reasons, opinions, and motivations to human behaviours.

This type of analysis often provides insights into social problems, helps to develop ideas and establish explanations, and may also be used to formulate hypotheses for further quantitative research.

The dichotomy between quantitative and qualitative methodological approaches, theoretical structuralism (macro-level perspectives) and interpretivism (micro-level perspectives) in sociology, for example, is not nearly so clear as it once was, however, with many social researchers recognising the value of both means of data and evidence collection and employing methodological triangulation, reflecting a commitment to methodological and epistemological pluralism.

Qualitative methods tend to be much more inclusive than quantitative analysis, lending participants a dialogic, democratic and first hand voice regarding their own experiences.

The current government have tended to dismiss qualitative evidence from first hand witnesses of the negative impacts of their policies – presented cases studies, individual accounts and ethnographies – as “anecdotal.” However, that is a very authoritarian approach to social administration and it needs to be challenged. 

The most rigid form of quantitative research, associated with positivism, is a traditionally Conservative way of rigidly demarcating the world, imposing hierarchies of priority, worth and order, to assure ontological security and maintain the status quo, regardless of how absurd this shrinking island of certainty appears to the many of us that are being systematically exiled from it.

Neither positivism nor Conservatism extend an acknowledgement, recognition or account of human diversity – which is among our greatest assets, after all. It’s a curious ideological tension for neoliberal Conservatives: they value competitive individualism on the one hand, but have such rigid ideas about pluralism and social group deviations from imposed, value-laden norms, on the other. 

Competitive individualism arises from competitive systems, rather than co-operative, collective ones. The function of the system is to maintain inequality in the society and fields of human engagement, based on the largely unchallenged notions of ‘deserving’ and ‘undeserving’. These are tacit notions at the heart of meritocracy. Neoliberals believe that competition acts as an incentive to people’s behaviours, encouraging a “race to the top”. Those at the top then ‘trickle down’ wealth to benefit the poorest citizens, according to this behaviourist theory. But of course that hasn’t happened.

In any system of competition, there are inevitably relatively few ‘winners’ and rather more ‘losers’. Such is the logic of competition. And most people don’t share their trophies with others.

The competition is rigged in any case, since the Conservatives are not too keen on widening access to equality of opportunity. Such is the acrobatic, logic of elitism. 

The Conservatives don’t like social individualism, difference or diversity within society.  For them, the only individualism worth anything is that defined and categorised by how much money you have.  A ‘good citizen’ is wealthy. The logic follows that they must be ‘good’ to be so wealthy, after all.  Such is the politically convenient circular argument of meritocracy. 

In the current context, the Conservatives’ approach to ‘research’ is tantamount to a politically extended epistemological totalitarianism. (Epistemology is an important and underpinning branch of philosophy that extends various theories of the nature and grounds of knowledge in the social sciences, particularly with reference to its limits, reliability and validity.)

It’s merely politically convenient to use a discredited positivist approach to policy-making, because such pseudoscientific narratives can be used to legitimise and impose virtually any policy.  Pseudoscience was once used to justify eugenic policies, after all. This is an approach that purposefully excludes citizens’ accounts. It’s authoritarian.

However, a qualitative approach to research potentially provides insight, depth and richly detailed accounts. The evidence collected is much more coherent and comprehensive, because it explores beneath surface appearances, and reaches above causal relationships, delving much deeper than the simplistic analysis of ranks, categories and counts.

It provides a reliable and rather more authentic record of experiences, attitudes, feelings and behaviours, it prompts an openness and is expansive, whereas quantitative methods tend to limit and are somewhat reductive. Qualitative research methods encourage people to expand on their responses and may then open up new issues and topic areas not initially considered by researchers. 

As such, qualitative methods are prefigurative and bypass problems regarding potential power imbalances between the researcher and the subjects of research, by permitting participation and creating space for genuine dialogue and reasoned discussions to take place. Research regarding political issues and policy impacts must surely engage citizens on a democratic, equal basis and permit participation in decision-making, to ensure an appropriate balance of power between citizens and the state.

That assumes, of course, that governments want citizens to engage and participate. There is nothing to prevent a government deliberately exploiting a research framework as a way to test out highly unethical and ideologically-driven policies, and to avoid democratic accountability, transparency and public safeguards. How appropriate is it to apply a biomedical model of prescribed policy “treatments” to people experiencing politically and structurally generated social problems, such as unemployment, inequality and poverty, for example? This is happening and needs to be challenged.

Iain Duncan Smith and Priti Patel, amongst other ministers, claim that we cannot make a link between government policies and the increasing number of deaths of sick and disabled people. There are no grounds whatsoever for their claim. There has been no cumulative impact assessment or monitoring of welfare policies, no inquiry, no further research regarding an established correlation and a longstanding refusal from the Tories to undertake any of these. There is therefore no evidence for their claim.

Such political denial is oppressive – it serves to sustain and amplify a narrow, hegemonic political narrative, stifling pluralism and excluding marginalised social groups, excluding alternative accounts of citizen’s experiences, negating counternarratives; it sidesteps democratic accountability, stultifies essential public debate, obscures evidence and hides politically inconvenient, exigent truths. Denial of causality does not reduce the probability of it, especially in cases where a correlation has been well-established and evidenced.

So, how do we address these issues?

Democracy is not something we have: it’s something we have to DO 

Government ministers like to hear facts, figures and statistics all the time. What we need to bring to the equation is a real, live human perspective. We need to let ministers know how the policies they are implementing and considering directly impact ourselves, their constituents and social groups more widely. One of the most powerful things we can do to make sure the government listens to our concerns is to engage and support the organisation of family, friends, neighbours and wider communities. While many people regard state or national-level politics as an intractable mess that’s impossible to influence, collective voices really do make a difference. The best weapon of influence we have is meticulous documentation of our experiences.

Once upon a time, policy was a response from government aimed at meeting public needs. It was part of an intimate democratic dialogue between the state and citizens. Traditional methods of participating in government decision-making include:

  • political parties or individual politicians
  • lobbying decision-makers in government
  • community groups
  • voluntary organisations
  • public opinion
  • public consultations
  • the media
  • prefigurative politics

Nowadays, policies have been unanchored from any democratic dialogue regarding public needs and are more about monologues aimed at shaping those needs to suit the government and rigid policy outcomes. For many of us, policies are being formulated to act upon us as if we are objects, rather than autonomous human subjects. This political dehumanisation has contributed significantly to a wider process of social outgrouping and increasing stigmatisation.

But in democracies, Governments are elected to represent and serve the needs of the population. Democracy is not only about elections. It is also about distributive and social justice. The quality of the democratic process, including transparent and accountable Government and equality before the law, is crucial to social organisation, yet it seems the moment we become distracted, less attentive and permit inequality to fundamentally divide our society, the essential details and defining features of democracy seem to melt into air.


 Sherry Arnstein’s Ladder of Citizen Participation and Power.

Whereabouts are you on the ladder? I think socioeconomic status has some bearing on how far up people place themselves and how much power they feel they have to influence decision-making. 

For Arnstein, participation reflects “the redistribution of power that enables the have-not citizens, presently excluded from the political and economic processes, to be deliberately included in the future. It is the strategy by which the excluded join in determining how information is shared, goals and policies are set, tax resources are allocated, programmess are operated, and benefits like contracts and patronage are parceled out. In short, it is the means by which they can induce significant social reform which enables them to share in the benefits of the affluent society.”

A starting point may be the collective gathering of evidence and continual documentation of our individual narratives concerning experiences of austerity and the welfare “reforms”, which we must continue to present to relevant ministers, parliament, government departments, the mainstream media and any organisations that may be interested in promoting citizen inclusion, empowerment and democratic participation.

We can give our own meaningful account of our own experiences and include our own voice, reflecting our own first hand witnessing, experiencing and knowledge of policy impacts, describing how we make sense of and understand our situations, including the causal links between our own circumstances, hardships, sense of isolation and distress, and Conservative policies and subsequent socioeconomic frameworks, as active, intentional, conscientious citizens. Furthermore, we can collectively demand a democratic account and response (rather than accepting denial and a refusal to engage) from the government.



How can we find out whether people are really turning against democracy? – Democratic Audit UK

Psychologists Against Austerity campaign – call for evidence

The Psychological Impact of Austerity – Psychologists Against Austerity

A critique of Conservative notions of social research

The Conservative approach to social research – that way madness lies

Research finds strong correlation between Work Capability Assessment and suicide

Suicides reach a ten year high and are linked with welfare “reforms”

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32 thoughts on “The importance of citizens’ qualitative accounts in democratic inclusion and political participation

  1. You’re entirely right to bring up all these detailed points, but all this evil is going ahead simply because the electorate voted in a Tory majority. The English voters by and large. Are you really such a nation of selfish, pityless egotists? This surely is the heart of the matter that needs scientfic examination.

    Just this last w/e Nicola Sturgeon gave her leader’s speech to the SNP Spring confence. Find it on YouTube, listen, and then ask yourself how two adjacent nations, with much shared history and culture, can be so very different when it comes to matters of social responsibility and building broad-based solidarity.

    Ask yourselves WTF is wrong with the English?

    Liked by 1 person

  2. Even limiting analysis of data provided to a probabilities scale showed a 19% increase of deaths in the figures provided by the DWP as opposed to deaths expected within the same criteria( and unfortunately I cannot remember which organisation did the analysis) Round the figure up and you have 20% on a scale of 1 to 5 where one is the least likely and five the most likely the 19% shows a probability of 2.5. This in itself proves nothing and everything in equal balance. Therefore, in order to draw any conclusions (none can be drawn in this example) further analysis is necessary. This is just basic math for a 13 year old. This analogy proves one thing only, that the government cannot claim that the figures are not causal, since no interpretation can be given one way or the other, it also means that although correlation cannot be proven it is just as likely true as the government’s claim of it not being true. Even with this simple basic reduction to a mathematical equation the government really don’t have a leg to stand on and must be made to have a study conducted or stop making the false denials.
    I do know that the study compared only deaths by certain limiting criteria and by no means exhaustive and of course it does not take into account “suffering” or any other Qualitative concepts. As you have made abundantly clear in your article concepts of harm cannot be reduced to merely quantitative equations, but they do provide a foundation. Many people need to understand how important qualitative evaluation is to appreciate how they are being manipulated by people and circumstance. Thank you for this really informative article.

    Liked by 1 person

  3. Reblogged this on Wirral In It Together and commented:
    I personally needed to read this post to understand how unemployed, poor and disabled citizens have become deliberately ‘disenfranchised’ in 21st century Britain. The possession of a vote seems to have become superfluous when we’ve seen and experienced the three main parties’ policies becoming ideologically based, corrosive of democracy and self-serving to varying degrees.

    Liked by 1 person

    1. I’ve been writing on related topics for the past 4 years, and you are so right about democracy being eroded. I think that all parties have a degree of ideology, which is based on core values and principles. But we need to ask ourselves what those values are, and if they add to public life. I don’t yet quite believe all parties are as bad, in this respect. I didn’t care for Blair, much, because of his advocacy of neoliberalism. However, even he formulated policies that ensured a basic safety net against the worst ravages of the free market. His social policies, with a couple of exceptions, were good, and include the Equality act, Human Rights act, Every Child Matters act, Child poverty measures, Good Friday agreement, Gender Recognition act, amongst others, many of which the Tories are hellbent on repealing now.

      Liked by 1 person

      1. Thanks Kitty. On a separate piont, a friend of mine commented the other day that Blair’s administrations were far and away the most redistributive of wealth. This kind of passed me by and I haven’t had the chance to verify it yet, but have no reason to believe that she was wrong. Do you happen to know? 🙂

        Liked by 1 person

      2. It’s true. I’ve compiled a list of policies that happened under the last Labour governments – both Blair and Brown, took me a couple of years to put this together. I didn’t like some policies, and the two not on the list are the anti-social behaviour act and the anti-terrorism act, but many of the rest were actually excellent. I protested against Iraq, and worth remembering that 140 Labour MPs also voted against that war, too.

        Blair did have some socialist principles, just not enough to appeal to the many of the core left wing. But he did appeal massively at the time to middle ground voters. Here’s the list –

        Liked by 1 person

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