Tag: Nudge

Cash for Care: nudging doctors to ration healthcare provision

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Today, while everyone is being distracted by the continuing resignations from Theresa May’s disintegrating government, the Conservatives are openly talking among themselves (again) about charging for NHS services. So much for the government’s continued reassurances and promises about UK healthcare continuing to remain ‘free at the point of access.’  

The NHS has never been safe in  Conservatives hands.

Last week I wrote an article about the stealthy creep of rationing of treatments in the NHS, and how gatekeeping has become a watchword within our public services over the past seven years. It’s being driven by the government’s deep affection for neoliberal dogma, the drive for never-ending ‘efficiency savings’ and the Conservatives’ lean, mean austerity machine. Perish the thought that the public may actually need to use the public services that they have funded through their contributions to the Treasury, in good faith. 

One important point I didn’t raise in the article was about how the marketisation of the NHS has given rise to ‘perverse incentives’, which violate the very principles on which the national health service was founded. Neoliberal policies have shifted priorities to developing profitable ‘care markets’ making ‘efficiency’ savings and containing costs, rather than delivering universal health care.

Another shift in emphasis is the “behavioural turn”. It’s politically convenient to claim that people’s behaviours are a major determinant of their health. Some illnesses are undoubtedly related to lifestyle – type two diabetes, for example. But it is difficult to blame individual’s behaviours for type one diabetes, which is an autoimmune disease, and these may happen to people who lead very healthy lifestyles, as well as those who don’t. This ‘behavioural turn’ shifts emphasis from the impact of structural conditions – such as rising inequality and poverty – on public health. It also provides a political justification narrative for cuts to healthcare and welfare provision. (See also The NHS is to hire 300 employment coaches to find patients jobs to “keep them out of hospital”. )

Behavioural economists have claimed that ‘nudge’ presents an effective way to ‘change behaviours’ within the NHS and ‘improve outcomes’ at lower cost than traditional policy tools. Back in 2015, the Nudge Unit were looking for “many potentially fruitful areas in which to use behavioural insight to improve health and health-service efficiency, either by retrofitting existing processes or by designing completely new services most effectively.” ‘Fruitful’ as in lucrative for the part-privatised company, but not so lucrative for the NHS.

Behavioural economists are working for the government and public sector to “harness [public] behaviours to shift and reduce patterns of demand in many public services.” The problem is that human needs arising from illness are not quite the same thing as human behaviours and roles, yet the government are increasingly conflating the two. (See discussion on Talcott Parsons and the ‘sick role’ in this article, for example, along with that on ‘work is a health outcome’.)

Public services are associated with fundamental human rights, which in turn are based on notions of fundamental human need. Addressing basic human needs is fundamental to survival.

As Abraham Maslow concluded, motivation for behaviours is is closely related to fulfilling our basic needs, because if they are not met, then people will simply strive to make up the deficit as a priority. This undermines aspiration and human potential. Fulfilment of psychosocial needs will become a motive for behaviour only as long as basic physiological needs ‘below’ it have been satisfied. Health is a fundamental human need. To paraphrase Maslow, we don’t live by bread alone, unless there is no bread.

Public services are an essential part of developed democracies, they ensure all citizens can meet their basic needs, and therefore, the provision promotes wider social and economic wellbeing and progress.

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Maslow’s hierarchy of human needs

The Nudge Unit had already run a trial in Nottingham, which provided feedback to doctors of the cost of a commonly used discretionary lab test. This prompt retained clinical freedom, and did not ask doctors to order fewer tests – but the number of
tests fell by a third.

anttibiotic resistance

In 2016 the UK government set a target to half ‘inappropriate’ antibiotic prescribing by 2020. The Nudge Unit set out to “improve prescribing in line with government ambitions”. 

Behavioural economists from the Unit claimed that by informing doctors that they are prescribing more antibiotics relative to 80 per cent of their peers, they are reducing the number of ‘unnecessary’ prescriptions by 3.3 per cent (more than 73,000 prescriptions) – helping to address what the Chief Medical Officer has identified as perhaps the greatest medical threat of our age – antibiotic resistance. 

Between 2014 and 2015, the Behavioural Insights Team sent letters to 800 GP practices, telling them that other practices were recommending the use of antibiotics in fewer cases. (There is no evidence presented to determine if this was actually true, and judging by the template letter, it’s highly unlikely that it was true.)

The nudge method employed is called ‘social norming’, which operate as a kind of community enforcement, as norms are unwritten rules that define ‘appropriate’ behaviours for social groups. We tend to conform to the expectations of others. Changing perceptions of norms alters people’s expectations and behaviour.

Understanding norms provides a key to understanding social influence in general and conformity in particular. The Conservatives have traditionally placed a significant emphasis on social conformity.

There are ‘hotspots’ where more antibiotics are prescribed. However, the fact that these places tend to be some of the most deprived areas of the country strongly hints that there are underlying socioeconomic factors at play that cannot be solved with a nudge or prod. Research indicates that community socioeconomic variables may play a significant role in sepsis-attributable mortality, for example.

Social problems such as poverty and inequalities in health arise because of unequal distributions of wealth and power, therefore these problems require solutions involving  addressing socioeconomic inequality. As it is, the government is unprepared to spend public funds on public services to redistribute resources. 

The behavioural study did not include any consideration of socioeconomic variables on rates or severity of infection, or types of infection. 

The idea that ‘changing the prescribing habits in hospitals’ and GP surgeries will impact on antibiotic resistance is based on an assumption that doctors over prescribe antibiotics in the first place. There is no evidence that this is the case, and it’s very worrying that anyone would think that targeting doctors with behaviourally-based remedies will address antibiotic resistance and assure us, at the same time, that antibiotics are actually prescribed when appropriate, and tailored, ensuring the safety and wellbeing of the patient, rather than being prescribed according to arbitrary percentage norms distributed by behavioural economists.

The trials did not include sufficient data regarding clinical detail or diagnostic uncertainty that might justify antibiotic prescribing in individual cases.

One of the nudge unit team’s key aims is to design policies which reduce costs. They say: “The solution to the problem of AMR is not just to produce new and better drugs – that takes time, and a great deal of money. We must also reduce our use of antibiotics when they are not needed. Sadly, it seems that they are used unnecessarily twenty percent of the time in the UK”.

The various Nudge Unit reports on behavioural strategies that target doctors don’t mention any follow-up research to ensure that the reduction in antibiotic prescriptions did not correlate with an increase in the severity of infections or poor outcomes for patients. In fact one report highlighted that those who were admitted to hospital because their condition deteriorated were excluded from the trial, as they no longer met the inclusion criteria. That effectively means that any adverse consequences for patients who were not given antibiotic treatment was not reported. And that matters.

The authors say “We as the authors debated at length as to whether we should emphasise the fact that 80% of the prescriptions are being used in necessary cases.” 

There is no indication of how ‘necessary cases’ are determined, and more to the point, who determines what is a ‘necessary case’ for antibiotic treatment. Furthermore, the report uses some troubling language, for example, doctors prescribing antibiotics ‘above average’ were referred to more than once as the “worst offenders.” However, as I’ve already touched on, patients needs may well vary depending on a range of variables, such as the socioeconomic conditions of their community, and of course, complex individual comorbidities, which may not be mentioned in full when doctors write up the account for the prescription.

Sepsis, which may arise from any kind of infection is notoriously difficult to diagnose. It is insidious and can advance very rapidly.  It’s even more difficult to determine when a patient has other conditions. For example, sepsis can arise when someone has flu. That happened to me, when I had developed pneumonia without realising that I had. It’s standard practice for paramedics to administer a broad spectrum antibiotic and intravenous fluids to treat suspected sepsis and septic shock. This can often save lives. Sepsis kills and disables millions and requires early suspicion and antibiotic treatment for survival.

Once the causative agent for the infection is found, the IV antibiotics may then be tailored to treat it. The wait without any treatment until a firm diagnosis is potentially life-threatening. But the biochemical tests, such as CRP, and X-rays take time. 

Treatment guidelines call for the administration of broad-spectrum antibiotics within the first hour following suspicion of septic shock. Prompt antimicrobial therapy is important, as risk of dying increases by approximately 10% for every hour of delay in receiving antibiotics. This time constraint does not allow the culture, identification, and testing for antibiotic sensitivity of the specific microorganism responsible for the infection. Therefore, combination antimicrobial therapy, which covers a wide range of potential causative organisms, is tied to better ‘outcomes’. 

In the trial, behavioural economists referred to medical notes, and if there is no diagnosis, the necessity of the prescription is then questioned. Knowledge of complex medical histories may also influence doctors’ decisions, and this may not have been mentioned on medical record. A cough and breathlessness is a common symptom influenza. However, a patient with a condition that compromises their immunity, or someone who needs immune suppressants, for example, is rather more at risk of developing bacterial pneumonia than others, and someone with COPD or asthma is also at increased risk.  

If a person dies because treatment was not given promptly in high suspicion cases of severe infection and sepsis, who is to be held accountable, especially in a political context where treatments are being rationed and prescriptions are being increasingly policed?

It’s also worth bearing in mind that massive doses of antibiotics are added to livestock feed as a preventative measure and to promote growth before the animals are slaughtered and enter the food chain. Using antibiotics during the production of meat has been heavily criticised by physicians and scientists, as well as animal activists. The pharmaceutical industry is making billions annually from antibiotics fed to livestock, which highlights the perverse incentives of the profit motive and potentially catastrophic impact on humans. It is estimated that between 70 – 80 percent of the total of antibiotics used around the world are used within the animal farming and food industry. No-one is nudging the culprits. 

The potential threat to human health resulting from inappropriate, profit seeking antibiotic use in food animals is significant, as pathogenic-resistant organisms propagated in these livestock are poised to enter the food supply and could be widely disseminated in food products.

Antibiotics used on farms can spill over into the surrounding environment, for instance through water run-off and slurry, according to a report from the UN’s environment body, last year, with the potential to create resistance to the drugs across a wide area.

In 2013, researchers showed that people who simply lived near pig farms or crop fields fertilized with pig manure are 30% more likely to become infected with methicillin-resistant Staphylococcus aureus bacteria.

Cash for care – rationing referrals to hospital consultants and diagnostic testing

It was announced in April this year that General Practitioners (GPs) across England will be able to “better manage” hospital referrals with a “digital traffic light system” developed by the Downing Street policy wonks. This nudge is designed to target the ‘referral behaviours’ of GPs.

GPs are being offered cash payments as an ‘incentive’ to not refer patients to hospitals – including cancer patients – according to an investigation by Pulse, a website for GPs. 

Furthermore, a leaked letter sent by NHS to England to Clinical Commissioning Groups (CCGs) and seen by Pulse magazine last year, asks that all family doctors in England to seek approval from a medical panel for all non-urgent hospital referrals.  

A “clinical peer review of all referrals from general practice by September 2017”, will be required, the letter said. 

To ‘incentivise’ the scheme, the letter said that there will be “significant additional funding” for commissioners that establish peer-led policing schemes. It added that it could reduce hospital referral rates by up to by 30 per cent. NHS England said that they want to introduce the “peer review scheme” whereby GPs check the referrals of one another to ensure they are ‘appropriate’. However, experts warn this increasingly Kafkaesque layer of bureaucracy could lead to more problems and possible conflict with patients’ safety and standard of care. 

In a trial of the nudge scheme, four NHS clinical commissioning groups (CCGs) have been using “profit share” initiatives to ration care, to help them ‘operate within their budgets’. Clinical Commissioning Groups hold the budget for the NHS locally and decide which services are provided for patients. 

Through this scheme, GPs are told they will receive up to half of the money that is saved by fewer patients going to hospitals for tests and treatments.

So to clarify, surgeries are being offered financial ‘incentives’ for not sending patients to hospital to save money, that is then reinvested in part to implement further rationing of healthcare. The move has been widely condemned as a “dereliction of duty” by the community of medical experts and professionals. Referrals to consultants often involve important diagnostic procedures, therefore there is often no way of knowing for sure in advance of the referral whether or not it is “warranted”.

The NHS has had ‘referral management centres’ in place for many years.  However, last year they were at the epicentre of a scandal when it was revealed that the use of these centres has increased 10-fold over recent years. Furthermore, the centres are privately run and extremely expensive to employ, diverting funds that could simply be spent on patient care.

Moreover, those who were reviewing the referrals were also found to have varying levels of clinical knowledge, and so were not always able to correctly identify which referrals were ‘necessary’. They were also extremely inefficient as patients were forced to wait a long time for appointments. 

The Pulse investigation into referral incentive schemes being run by NHS clinical commissioning groups (CCGs) across England found some regions offering GPs as much as 50 per cent of any savings they can make. The “profit-share” arrangements mean practices stand to benefit financially by not sending patients for treatment or to see a specialist.

Hospitals are paid for operations and other activity, so by sending patients to cheaper services run by GP practices – such as diabetes and pulmonary clinics – or by keeping them out of hospital altogether, practices can increase the size of savings. GPs are not paid per procedure. Rather, they receive a single payment when each patient is registered with them. 

Currently, when doctors are referring patients for appointments with hospital consultants, the nudge – in the form of a “Capacity Alert System” – operates by displaying a red light next to hospitals with lengthy waiting times, and a green light next to those with more availability, on the system. 

The system underwent two trials in north-east and south-west London over the winter. During these pilots the number of referrals made to overburdened hospitals was reduced by 40%, while those made to hospitals with ‘spare capacity’ rose by 14%, according to NHS England. There was no comment made regarding the impacts of the scheme on patients’ health.

GP leaders have also said it is “insulting” to suggest doctors are sending patients to hospital arbitrarily, and raise significant conflicts of interest.

“Cash incentives based on how many referrals GPs make have no place in the NHS, and frankly, it is insulting to suggest otherwise,” said Professor Helen Stokes-Lampard, chair of the Royal College of GPs.

Of course, it’s important to take measures to ensure that GP referrals are appropriate and high-quality, but payments to reduce referrals would fly in the face of this, and erode the trust our patients have in us to do what is best for them and their health.” 

The NHS has been squeezed for increasingly drastic ‘efficiency savings’ in the past eight years. It’s absurd, however, that a huge amount of money is being spent on restricting access to healthcare, rather than on simply adequately funding healthcare provision.

Dr Peter Swinyard, chair of the Family Doctor Association, said the profit-share schemes were “bizarre”, adding: “From a patient perspective, it means GPs are paid to not look after them.

“It’s a serious dereliction of duty, influenced by CCGs trying to balance their books.”

Meanwhile, NHS Barnsley CCG has identified a £1.4m funding pot to pay its practices if they achieve a reduction in referrals to specialties, including cardiology, pancreatic surgery, and trauma and orthopaedics.

The CCG said the 10 per cent target was “ambitious but achievable”.

Last year it was discovered that the NHS has to spend £1.5 billion in legal costs when patients don’t get what the standard of care expected and pay for from their healthcare providers. In 2015/16, there was a 27% increase in the number of claims and a 72% increase in legal cost, which amounted to £1.5 billion.  With the amount of money that the NHS is spending on legal costs for medical blunders, the NHS could have paid for the training of more than 6,000 doctors. Or eased the rationing of essential healthcare provision.

The purpose of the NHS has been grotesquely distorted: it was never intended to be a bureaucratic gatekeeping exercise that rations healthcare. The purpose of all public services is to provide a public service, not ration provision. Such is the irrationality of the government’s ‘market place’ and ‘profit over human need’ narrative. 

Dr Eric Watts, a consultant haematologist for the NHS, says that the British government couldn’t care less about the fall of the NHS. He said, “This is a triumph of secrecy and implacable lack of care about the NHS by a Government determined to watch it fail then fall.” 

One CCG told Pulse“Ensuring treatment is based on the best clinical evidence and improving historical variation in access is essential for us locally.

“Financially, it is an effective use of local resources which will improve patient experience and outcomes and increase investment in primary care in line with the Five Year Forward View commitments.” Those ‘commitments’ are the increasing implementation of cuts to healthcare provision and funding.

Cuts to care may well improve financial ‘management’ but it cannot be claimed that healthcare rationing “improves health outcomes” for patients. That flies in the face of rationality.

NHS England also said last year that funding will be available for CCGs to start “peer review schemes”, where GPs police each other – checking that their colleagues are referring ‘appropriately’, but it is not clear what it thinks about direct payments linked to cutting referrals.

The “Cash for Cuts” investigation, by GP publication Pulse, asked all 207 CCGs in England about their processes for cutting referrals. Of the 180 who responded, 24 per cent had some kind of incentive scheme aimed at lowering the numbers of referrals. 

This included payments for getting GPs to “peer review” each other’s referrals or other strategies. 

Dr Chaand Nagpaul, from the British Medical Association (BMA) has  also criticised the nudge scheme. He says “It’s a blunt instrument which is not sensitive to the needs of the patient and is delaying patient care. 

“It has become totally mechanistic. It’s either administrative or not necessary for the patient. It’s completely unacceptable. Performance seems to be related to blocking referrals rather than patient care.”

The CCGs have defended the schemes, saying that at the time they were pushed through, the NHS was struggling through the worst winter ever in its history and had not been able to hit target waiting times since 2015. The CCGs have said that the scheme is only to help reducing ‘unnecessary referrals’ and therefore improve outcomes for ‘genuine patients’, and not to reduce numbers overall. Who decides which patients are ‘genuine’, and on what criteria? 

Dr Dean Eggitt, who is the British Medical Association’s GP representative for Barnsley, Doncaster, Rotherham and Sheffield, also disagrees with the scheme. 

“The scheme is unsafe and needs to be reviewed urgently,” he said. 

The BMA’s GP committee have said that it had raised concerns nationally where CCGs have set an “arbitrary target” for reducing referrals. 

Before Christmas, Jeremy Hunt, the Health Secretary, announced that he wanted hospitals to find another £300m in savings on basic items like surgical gloves and bandages, and a long-awaited pay rise for nurses is contingent on staff boosting “productivity”.  

A Department of Health and Social Care spokesperson said: “Patients must never have their access to necessary care restricted  – we would expect local clinical commissioning groups and NHS England to intervene immediately if this were the case.” 

I’ve asked NHS England whether it would be reviewing cases where GPs stand to profit financially for not referring patients, along with others, but I have had no response at time of this publication. 

The NHS was founded on the principle of free and open access to healthcare provision for everyone. The nudge schemes I’ve outlined have introduced ‘perverse incentives’ that prompt GPs to ration health care. I have argued elsewhere on many occasions that nudge and the discipline of behavioural economics more generally is technocratic prop for a failing  political and socioeconomic system of organisation – neoliberalism. Rather than review the failures of increasing privatisation and ‘competition’, the government chose to deny them, applying increasingly irrational ‘solutions’ to the logical gaps in their ‘marketplace’ dogma. 

Yet it is blindingly clear that citizens needs and their human rights are being increasingly sidestepped by the absolute prioritisation of the private profit incentive. 

Nudge isn’t about ‘economics theory and practice adapting to human decision making’, as is widely claimed. It isn’t about remedying ‘cognitive biases’. It isn’t about people making ‘flawed decisions’.

It’s about holding citizens responsible for the problems created by a flawed socioeconomic model. It’s about a limited view of human behaviours and potential, because it frames the poorest citizens in an increasingly unequal society as ‘failed entrepreneurs’. Those members of the public who need to access public services are increasingly being portrayed as an economic ‘burden’. As such, nudge places limitations on and replaces genuine problem-solving approaches to public policy.

Nudge is about authoritarian governments using a technocratic prop to adapt human perceptions, behaviours and expectations, aligning them to accommodate inevitable  catastrophic social outcomes. These outcomes are symptomatic of the failings and lack of rational insights of wealthy and powerful neoliberal ideologues, who are determined to dismantle our public services. Without the consent of the majority of citizens. 

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The NHS was never safe in his hands. The company he keeps has made sure of that.

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Nudge and neoliberalism

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I’ve been criticising nudge and the closely related discipline of behavioural economics for a few years, sometimes with an international audience (see, for example: The connection between Universal Credit, ordeals and experiments in electrocuting laboratory rats.)  Nudge has been increasingly seen by governments as a cheap and effective way of achieving social political goals in an era of austerity. 

I have several objections to the “behavioural turn”; some are to do with its impact on democracy, others are to do with its class contingency: poor people are disproportionately nudged, and without their consent. When I say ‘disproportionately’, I mean almost exclusively.

Over the last seven years, behavioural economics has been regarded as something of a technocratic fix for a failing and overarching socioeconomic system. However, it has more in common with PR, marketing and advertising than psychology or economics. It’s part of the ‘sales pitch’ for neoliberalism, which is already a sold out event.

Behavioural economics epitomizes an era in which politics is concerned chiefly with saving money and combating the symptoms rather than the causes of growing social inequality. Nudges may serve to make poverty infinitesimally more bearable for the government, who can say that they are ‘doing something’ to ‘solve’ poverty, but certainly not for the poorest people. When you zoom out, you see clearly that exactly nothing is being solved at all. At best, nudge is like persuading a person to learn how to swim in a clean and tidy swimming pool, and them throwing them back into a maelstrom out at sea.

The poorest citizens are targeted with punitive, heavily bureaucratic policies and an administrative authoritarianism, while wealthy people get the freedom to do as they please, and a rewarding form of state libertarian socialism, where the regulation book is ripped up. Unaccountable private companies design nudge strategies for profit, politicians and civil servants learn them and become board room, arm-chair psychologists, experimenting on ordinary citizens to find ways of not paying out for public services. All without the publics’ consent.

What could possibly go right? 

The government and their small army of behavioural economists argue that citizens’ characters, cognitive ‘limitations’ and ‘flawed’ decision making is the root cause of poverty and that is what creates inequality, so handing over money every year to poor people is akin to “treating the symptoms, but ignoring the disease.” Margaret Thatcher, the High Priestess of neoliberalism, once called poverty a “personality defect.” It stuck with the Tories.

However, this narrative is based on assumption and fails to take into account the possibility that people’s decisions, behaviours and circumstantial problems are not the cause but the consequences of poverty. Giving poor people more money might well just genuinely work wonders, because simply having too little is THE problem. 

Nudge is an authoritarian prop for a failing neoliberal ideology and policies. Most citizens don’t benefit from a system founded on accumulation by dispossession – a concept presented by David Harvey, which defines the neoliberal capitalist policies in many western nations, from the New Right Thatcher era to the present day, as resulting in the centralisation of wealth and power in the hands of a few, by dispossessing the public of their wealth, public services and land. And increasingly, their autonomy, as public perceptions and behaviours are being aligned with politically determined neoliberal ‘outcomes’. It’s a vicious cycle – a maelstrom. 

Nudge is politically ‘justified’ by a draconian, ideological framework of beliefs, partly based on Victorian meritocratic notions of ‘deserving’ and ‘undeserving’. One theme is that poor people lack the qualities or capacities to be economically competent, and simply make the ‘wrong’ choices. But in a system where everyone competes for resources (as well as a democratic voice, government attention and funding), not everyone is permitted to be wealthy. That is the nature of ‘competition’.  A handful of ‘winners’ and many more ‘losers’.

There is no such thing as ‘trickle down’ either. Wealthy people don’t generally share their wealth.

Lance Ulanoff expresses it this way:

Trickle Down Economics
Trickle Down Economic
Trickle Down Economi
Trickle Down Econom
Trickle Down Econo Trickle Down Econ
Trickle Down Eco Trickle Down Ec
Trickle Down E
Trickle Dow
Trickle Do
Trickle D
Trickl
Trick

Furthermore, being poor isn’t particularly lucrative, in fact poverty itself tends to be accumulative. Poor people are financially penalised and economically excluded. Poor citizens can’t get loans when they need them, unless they are prepared to pay eyewatering interest rates, of course. Pay as you go metered utilities – gas, electric and water, for example – tend to cost rather more than a monthly or quarterly direct debit. Poor people who get into debt with utility companies tend to be coerced into having payment meters fitted, as they are considered at ‘risk’ of defaulting on payments by big businesses.

It’s somehow become obscenely normal to charge poor people more money than wealthy people for the same services and utilities. I’ve yet to hear of a poor person who became less poor because they are being punished by having more money taken from them.

However, being wealthy is very lucrative; it’s the gift that keeps on giving. This discrimination has been dressed up carefully with a political narrative, using terms like “incentives”. For wealthy people, a reward of more money is apparently an ‘incentive’ to just keep on being wealthy. 

Poor people, however, seemingly require a different form of ‘incentivisation’. They need to be told that it’s ‘wrong’ to be poor, and that it is their own fault, rather than the consequence of a prejudiced and discriminatory government and their flawed, prejudiced and discriminatory policy designs. In a so-called meritocratic system, it follows that wealthy people ‘deserve’ their wealth – even though at least one third of them simply inherited it – and poor people deserve to be poor. If it wasn’t for the myth of meritocracy, inequality and burdening those in poverty with a sense of shame and personal failing would be considered abhorrent. However, neither neoliberalism nor it’s PR and strategic communications agent, behavioural economics, are drawn from the philosophical well of human kindness. They came to life in the degenerative, dry ruins of once civilised societies, marking a Fin de Siècle of  late capitalism.

The socioeconomic system of organisation – neoliberalism – eliminates the possibility that everyone can ‘win’, since neoliberalism is itself founded on competitive individualism, which permits only a few ‘winners’ and many more ‘losers’. The existence of absolute poverty in a wealthy country is ample evidence of a fatally flawed system, so the government uses a rhetoric of a myth – meritocracy – to justify the status quo, blaming citizens’ ‘behaviours’ and ‘attitudes’, rather than recognising the real problem and changing the system, which generates inequality from its very core.

So poor people are penalised for being poor by being incentivised’ by punitive economic sanctions that entail losses from the little money they have. This is so appallingly cruel, because scarcity completely consumes people. It eats away at human potential and stifles possibilities. And removes choices.

The patronising ‘paternalism’ of a government that assumes it ‘knows what is best’ for people – punitive nudges delivered by a group of privileged, powerful and prejudiced elitists – is doomed to fail. The key reason is that being poor means having less choice to start off with. Poor people don’t act on available choices because they can’t. They have none. They are compelled to act on necessity.

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Maslow’s hierarchy of needs outlines that our most basic needs are biological, and meeting these needs is a necessity for survival. There isn’t a ‘choice’.

Taking money from poor people is simply cruel and barbaric. It reduces ‘choices’ and increases necessity and desperation.

If we can’t meet our fundamental needs, we can’t meet higher level psychosocial needs either – the ones that do entail choices about our lives. Poverty has got nothing to do with making “irrational choices” at a personal level. It’s got everything to do with being left with NO choices.

There is a world of difference between ‘choice’ and ‘necessity’. It is time the government and the technocratic behavioural economists busy propping up a failing system recognised and acknowledged this. People are poor because we have a system that diverts available resources away from them, hanging them out to dry. Until that fundamental fact is addressed, nothing will change.

It’s time for a serious and open political debate about inequality, the limits of nudge, democracy and the fundamental failure of neoliberalism. It’s time to stop blaming poor people for poverty and inequality.

Bootstraps

Related

The connection between Universal Credit, ordeals and experiments in electrocuting laboratory rats

 The government plan social experiments to “nudge” sick and disabled people into work

A critique of benefit sanctions:  the Minnesota Starvation Experiment and  Maslow’s Hierarchy of Needs

The benefit cap, phrenology and the new Conservative character divination

Stigmatising unemployment: the government has redefined it as a psychological disorder

The power of positive thinking is really political gaslighting

Cameron’s Nudge that knocked democracy down: mind the Mindspace

The just world fallacy

The still face paradigm, the just world fallacy, inequality and the decline of empathy


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The Healthcare Nudge Tax – Hubert Huzzah

Mary Seacole was a British-Jamaican business woman and nurse who set up the British Hotel in the Crimea during the Crimean War. Not as well known as Florence Nightingale, she essentially spent all of her fortune tending to the British Wounded. She was Florence Nightingale’s copay. There are a wide range of reasons why Seacole ended up going from successful Businesswoman to Poverty but the cost of nursing care was a significant contributor.

The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 is seen, on the Left, as introducing something new to the National Health Service: co-funding and co-payment. This is untrue: whenever someone pays for spectacles, dental treatment or a visit to the chiropodist, that falls, broadly into co-funding-co-payment. There is no need to legislate for these things. What the Bill is seeking to create is something a lot more than simple co-payment.

Seacole paid for treatment and facilities for British Soldiers in Crimea. She lacked the social connections in Britain to do anything other than pay the full economic costs for her efforts. The important point is that Seacole was co-funding and co-paying the Healthcare provisions of Florence Nightingale. Lacking the connections of Nightingale, Seacole was obliged to pay in full, up front, the market price of nursing care. Unlike Nightingale, Seacole was not economically supported in delivering nursing care. When the Crimean War ended, Seacole came to Britain and was both well known and sympathetically received but poor. Her fortunes were only really restored by patronage and public subscriptions to her.

Sir Christopher Robert “Chopper” Chope OBE son of a Judge, pioneered the sale of Council Houses – with such aggression he became known as Chopper. As Chairman of Conservative Way Forward he has been vocal in promoting the extremes of Thatcherism even to the detriment of his own Party. As a Private Landlord, in 2014, Chope filibustered a Liberal Democrat bill, with cross party support, seeking to make revenge evictions an offence. Again, in 2015, he filibustered a private member’s bill seeking to restrict car parking charges on Carers at hospitals. His vision is resolutely Thatcherite: he steered the Poll Tax through Parliament; and, his chosen tool is the Private Members Bill. Which helped to ensure the Referendum on European Membership took place. What he does not like he talks into the ground.

Which all begs the question of why a Thatcherite former vice-chairman of the Tory Party would be presenting a bill for co-payment and co-funding since the NHS already operates a co-payment system. Indeed, why would a Member of Parliament waste time on something that already happens when there are so many other issues demanding attention. Across Europe there are a variety of ways in which Healthcare is funded. All involve some degree of co-payment.

1. No co-payments: The Netherlands and Malta.

2. Flat-rate co-payments: Austria, Italy.

3. Implied ceiling flat rate co-payment (prepayment certificate): UK.

4. Percentage rates co-payment: Belgium, France, Greece, Estonia, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia and Spain.

5. Percentage rate co-payment with annual ceiling: Finland.

6. Uniform percentage co-payment: Cyprus, Germany, Norway.

7. Co-insurance, with percentage decreasing with accumulated expenditure over a given period and with a ceiling: Denmark and Sweden.

8. Deductible co-payment: Ireland, Sweden.

9. Many countries have explicit exemptions for certain products, as well as for some patient and socio-economic groups.

The only places with zero co-payments are the Netherlands and Malta. Co-payment is the usual European model. Co-payment intrinsically limits the amount paid and allows for exemption. Even in Belgium, France, and so on, the percentage co-payment is open to reduction by negotiation, prepayment or even poverty. Importantly, co-payment takes place at the point of delivery. There is always a way to avoid the refusal of treatment with co-payment. The Economists explanation of co-payment is that it provides an entry cost into the Healthcare Market for the Healthcare recipient which avoids moral hazard. Moral hazard occurs when someone increases their exposure to risk when insured because they are insured. It is the accusation placed against the Banks in 2007. When there were claims Banks were ‘too big to fail’, the claims of moral hazard disappeared. Moral hazard only applies if you are, economically, small, according to policy makers. Fundamentally, co-payments across Europe have been about ensuring equity that is fairness not avoiding moral hazard.

Co-payment as a mechanism for ensuring fairness have always been viewed with suspicion by health economists because co-payment leads to value based pricing of healthcare. Value Based Pricing is distinct from Cost Based Pricing in placing a price onto goods or services based on the value to the purchaser not the cost to the provider. Cost Based Pricing determines how much the time and materials a service or goods cost, a profit margin is applied and the buyer charged.

Buyers of Cost Based Pricing products can always push prices down towards cost. The slogan Think like a patient, act like a taxpayer is being repeated, mantra-like, by close friend of Boris Johnson and former president of United Health Group Inc. – an American commercial health company – as the head of NHS England. It is intended to justify the moving of 36 treatments out of the NHS into a purely co-funded basis. Unlike co-payment, co-funding is never waived. Co-funding ensures that there is a fundamental shift in the relationship between Doctor and Patient.

Since 1948, the NHS has operated on the basis that a Doctor makes a decision about the treatment for a Patient and the Patient receives that treatment from the NHS. The decision involves no third parties. Under a co-funding healthcare model – the decisions about the value of the therapy are made by the Third Party Payee. That Third Party Payee both determines the pricing and the availability based on assessments of value. The Third Party explicitly shapes prescribing decisions through various guidelines and incentives. This is the general system that operates in the US where people think like a patient and act like a premium payer – because the tax paid is a premium paid to an Insurer. The difference between the experience of Florence Nightingale and Mary Seacole is the difference between co-payment and co-funding.

Florence Nightingale could decide on any treatment she wished to give to the Troops. When she did so, she could appeal to sponsors and donors to pay for those treatments. Mary Seacole recommended the treatments that she was experienced with which were particularly around communicable diseases such as cholera. Unless she could find an approving donor, she was obliged to pay out of her own funds. Lack of social connections and her acceptance of the need for Soldiers to have a social existence kept donations at a distance.

Both Nightingale and Seacole were operating on a cost based pricing model and the outcome for both were, economically, different. Both Nightingale and Seacole were accepting payments from those they treated but Seacole would waive fees for those who could not pay or if it served the health of others around that person for them to be treated. She was forced into co-funding of treatments because failing to treat cholera simply because someone cannot pay promotes the spread of cholera. It was that utilitarian compassion that made Seacole a national hero. It was also the success of her approach – that of broadly socialised medicine – that helped to galvanise the Far Right of the Conservative Party into demanding Seacole was removed from the national curriculum and to rabid opposition to her statue being erected as a memorial on NHS Property.

Legitimately, there are those who point out that the Tories are racists who have a problem with Black People from the Caribbean in the Health Service. That point is hugely important but ignores that Seacole was obliged to be a completely commercial healthcare provider which bankrupted her. The fundamental problem was not simplistically racism but that private healthcare simply fails to work. Which illustrates the kind of smokescreen that the Tories adopt: nudging people into an argument about one thing when the real issue is elsewhere: talk about racism and lose the NHS or talk about the NHS and suffer racism.

There is no mistake in saying that the Cosmopolitan nature of British society outside Whitehall and the Establishment is what created the NHS, and that Mary Seacole was an important step along the path to the 1948 Act; but, that distracts from what the National Health Service (Co-funding and Co-Payment) Bill 2017-2019 sets out to achieve.

Mary Seacole illustrated what happens when co-payment and co-funding coexist: someone goes bust. Co-payments are limited and, despite being almost universal in their enforcement, can be waived. Poor people should not die because they are not poor. Introducing co-funding ends the capacity to waive a co-payment. Co-payment is a gateway to full co-funding. Co-payment establishes a threshold price and the result is a shift from Cost Based Pricing to Value Based Pricing. Healthcare co-payment, connected to co-funding, nudges policy from Cost Based Healthcare to Value Based Healthcare by claiming that a Value Based Price should be “largely consistent with the values and preferences of the vast majority of the insured population”.

Value Based Pricing sets a prices according to the value of a product or service to the Payer rather than according to the cost of the product to the Seller. There needs to be no connection to cost based prices or even historical prices. The aim is simply to increase profitability without a need to increase sales volumes. Which is essential in commercial healthcare where successful treatment reduces the need for treatment and failed treatment removes customers from the market.

Value Based Pricing principally works in to the benefit of the Seller. It relies on the perceptions of the Buyer which leads right back to Nudge Theory. For Value Based Pricing the single most valuable emotion is not desire but fear. Realistically, it is Fear Based Pricing that relies on the Buyer being in fear of not obtaining the product. Co-payments create low level fear yet co-funding not only creates low level fear in the short term but reinforces that fear in the longer term. Which creates the environment for perpetual nudge. Value Based Pricing leads to such things as Surge Pricing as operated by Gig Economy Apps such as Uber. Surge Pricing raises price when there is higher demand because there is higher fear of not being able to obtain the service. For the Health Service that kind of Surge Pricing would be apparent around “flu season” or communicable disease outbreaks.

Value Based Pricing is not only about maximising profit but also acknowledge to be associated with high levels of fraud. Co-funding creates a purely Value Based Pricing market place, meaning that co-payments are, at best, a loss leader. With the current Co-payment system in place, it would be possible for a Pharmacist to look at a prescription and tell the Patient that a cheaper over the counter alternative exists. The same would be possible with a General Practitioner: it would be possible for a General Practitioner to recommend a box of generic paracetamol at twenty pence instead of a prescription at three pounds eighty.

Under a system where Co-funding and Co-payment are both present, it is normal for both General Practitioners and Pharmacists to be contractually unable to give any pricing advice whatsoever. Indeed, the American Medical Association, found that 28% of prescriptions for generic drugs included an element of overpayment and 6% of branded drugs included an element of overpayment. The prescription has become, for a good many Americans a nudge into purchasing. The General Practitioners and Pharmacists have terms and conditions dictated by a third party: which is the outcome of marketplace healthcare.

Overpayment at the point of dispensing is counted as healthcare fraud. The FBI estimates that Health Care Fraud costs American tax payers $80Bn/y. Of this amount $2.5Bn was recovered through the False Claims Act in the Financial year 2009-2010 at the cost of paying out $0.3Bn to whistle-blowers. Prescription fraud is not the only source of fraud. Wherever there is a mixture of co-payment and co-funding, there is an elevated level of fraud. This includes Billing for services not rendered, overcharging services and items through computer coding, duplicate charges for items, unbundling treatment packages and charging for individual items, excessive and unnecessary services as well as bribes and falsified medical records.

In fact, where there is fraud in any Healthcare System there is a reduction in life expectancy for Healthcare users. This is particularly evident where medical records are falsified for any reason. The single biggest source of fraudulent activity is around Third Parties being involved in the Patient-Doctor relationship.

The annual cost of Fit To Work assessments, in general, was expected to rise to £579m in 2016-17, it did so. Part of that rise was due to Atos walking away from a contract as Third Party to the Doctor Patient relationship for sick and disabled people. Each employment and support allowance (ESA) test had a price hike from £115 to £190 in order to continue doing them. This was hailed as being contracting out of public services when, in fact, it was the invention of a whole new service, already carried out by General Practitioners, in order to create a Third Party to the relationship between Doctors and Patients. The track record of that relationship has been abysmal – the majority of decisions based on the Third Party are overturned by an appeals process. The important thing is not to be distracted by the large, growing, literature and documentation of rising death rates, suicides and failed decisions but to focus on the entire Work Capability Assessment (WCA) being a government contract with Key Performance Indicators (KPI) that drive organisational behaviours.

By walking away from the contract, Atos demonstrated that the DWP were locked into a Value Based Pricing contract and so the 65% price hike from £115 to £190 is perfectly understandable. The simple reason that the Government paid up was that the assessment price was a co-funding arrangement.

The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 sets out to achieve the institutionalisation of co-payment and co-funding into the NHS. Currently Co-payment exists but there is no lever to be pulled that can nudge Patients into behaving as Consumers. In articles about the frequency and magnitude of co-payments exceeding prescription costs, there is frequently expressed the concern that Consumers are prevented from knowing the full nature of the relationship between themselves and the Third Party. For example, Pharmacists and General Practitioners can be placed into a non disclosure relationship with the Third Party where they cannot be told of a better and cheaper treatment. Because the Third Party manages the relationship between Doctor and Patient. Surveys among US Independent Pharmacies indicate that, despite denials, this is common practice. Which makes perfect sense in an economy that is being pushed into Value Based Pricing even if it is reprehensible behaviour.

The promotion of Value Based Pricing into UK Healthcare is not simply about making a profit. It also seeks to promote behaviour change. To change the behaviour of all NHS Patients into being NHS Customers. Without institutionalised co-funding and co-payment as paired policies, turning Patients into Customers becomes an uphill struggle. Christopher Chope navigated the Poll Tax through the Commons, changing a property based taxation into a person based taxation. It turned out badly, yet neither he nor his opposition dwell upon the fundamental change of relationship between Electorate and Local Authorities that it created. The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 has a far bigger impact.

Martin Shkreli, infamous for hiking the price of Tiopronin (trade name Thiola) from $1.30 to $30, caused outrage demonstrates the power of Value Based Pricing. In 2015, in Shkreli’s company acquired Daraprim: an out of patent drug with no generic version available. The price of a dose of the drug in the U.S. market increased from US$13.50 to US$750 per pill. In interviews, Shkreli explained that co-payments would be lower for patients as the new owner of the drug ensured many patients would get the drug at no cost, through a free drug program, and that it sold half of its drugs for one dollar. Which were all technically correct statements.

What they actually revealed was how dysfunctional co-payment becomes in the presence of co-funding. Co-funding introduces the Third Party to the Doctor Patient relationship. Which is already understood to be dysfunctional from the outcomes at the DWP. Importantly co-funding introduces a Choice Architecture into healthcare which makes future healthcare subject to the Libertarian Paternalism of Nudge.

Value Based Pricing is generally acknowledged to lack intellectual honesty. In reality it is a matter of charging what you can get away with not what the product or service costs. Organisations who deliver a product on a Value Based Pricing basis often push Cost Based Pricing onto their supply chain resulting in inflation of profits. In a commercial environment this is poor treatment but in a Healthcare environment it unsustainable poor treatment that kills the customer base as well as the supplier base.

Combined with co-funding, it locks new market entrants out and so ends the possibility of the NHS reducing costs. In that sense, locking co-payment and co-funding together is little more than an invitation to fraud. While Value Based Pricing is controlled by, for example, the National Institute Of Clinical Excellence (NICE), the advocacy is in favour of the Electorate. NICE might well make unpopular decisions but the are decisions that are rational and internationally respected. Passing Value Based Pricing decisions to a Third Party – as happened at the DWP – changes the advocacy to be for the owners of the treatment.

The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 sets out in a deceptively simple amendment to Section 1 followed by an equally simple looking amendment to section 12E of the National Health Service Act 2006. The overall impact is to change the relationship between the NHS and the Patient:

the making and recovery of charges is expressly provided for by or under any enactment, whenever passed”

Allows the Government to introduce charging by Statutory Instrument. A process that takes a week or so. This would allow for charges to be put in places for any treatment, drug, appliance or activity of the NHS by placing a document with the preamble: “In exercise of the powers conferred on me by The National Health Service (Co-funding and Co-Payment) Bill 2018, I hereby make the following Order:” At which point any charge can be placed into effect. The Statutory Instrument simply needs to remain unchallenged for 40 days and it becomes Law. The last occasion that the House of Commons annulled a Statutory Instrument was in 1979. So, whenever a Statutory Instrument is passed into law, NHS Charges to the Patient could be changed. Which simply means that all that is required is an active Lobbying Group and any NHS Tariff could be amended or even new ones created.

Which is not simply about nudging people to eat less sugar or cease smoking. It is about nudging Legislators to slavishly implement Value Based Pricing decisions of a wide range of goods, products, services, treatments and activities of the NHS. While this seems localised to the UK, the truth is the pricing of Drugs and Treatments in the NHS affects purchasing decisions in 40% of the World’s Health Services. Value Based Pricing in a global market is easier if your product is being sold at a premium in an influential local market. The creation of an institutional nudge has immense, global, commercial value. Lobbying in the UK would avoid scrutiny in, for example, the US but the outcome would be the same: Value Based Prices could rise in America. By nudging Legislator rather than end Customer, the cost of nudging is significantly reduced and the impact is far greater. Not only is the nudge guaranteed to work but it has the force of law to prevent it being dismantled.

The NHS has one of the price drug regimes in the World. Co-payment already exists and needs no legislation to be introduced: it is as simple as asking a General Practitioner to prescribe and asking the price. The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 is not about kite flying or testing the waters or increasing choice for patients but about ensuring that Lobbyists are the Third Party getting between Doctors and Patients not only in the UK but right across the World.

What The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 will promise is more choice and better, cheaper care. The experience in the US where co-payment and co-funding is in place is that Health Tourism increases – people find it cheaper to travel to Canada to get a prescription filled – and fraud rises; but, much more importantly, Healthcare ceases to be about health and becomes a significant way for Third Party Investors to manage social behaviour. The biggest Nudge possible: locking everybody into your marketing plans.

In the same way as Martin Shkreli could claim a price rise was a price fall on the basis of complex Value Based Pricing calculations that are commercial secrets, The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 makes commercial secrets obligatory through Statutory Instruments, which not only ensures the NHS is privatised but that the Privatised NHS promotes healthcare cost rises across the planet.

It has been suggested that The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 should be filibustered into oblivion. That would not end the drive toward Privatisation. It would also not prevent the Bill from being presented again in a similar but different form. This is the experience of the Poll Tax: it was never popular but it was navigated towards legislation by careful use of procedure. Similarly the progress of the European Referendum was navigated by the careful use of Private Members’ Bills. The National Health Service (Co-funding and Co-Payment) Bill 2017-2019 is simply another example of the well tried technique of Thatcherite MPs. This time it embeds nudge into a central Institution of Society: the NHS. The Bill should be utterly repudiated and, along with it, the underlying presumption that the entire population can be nudged and deceived and their health manipulated for profit.

Article by Hubert Huzzah

Picture: Statue of Mary Seacole (Grounds of Saint Thomas’s Hospital London). Martin Jennings 2016.

 

Related

Private bill to introduce further charges to patients for healthcare services is due for second reading today

 


 

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The connection between Universal Credit, ordeals and experiments in electrocuting laboratory rats

Image result for skinner lab rat

I’m currently writing an article about the intimacy between neoliberalism and behavioural economics, following Richard Thaler’s recent Nobel award. While I was researching, I came across an Institute for Fiscal Studies (IFS) document about Nudge from 2012Tax and benefit policy: insights from behavioural economics, which suggested the introduction of “ordeals” into the social security system. The authors claim it would “deter fraud”. Although the IFS didn’t quite commit to calling for the idea to be implemented formally via policy, they did present the idea as an incontrovertible fact. Yet it is a controversial opinion, which is not supported by empirical evidence.

Introducing ordeals to social security also deters our most vulnerable citizens from claiming the support they need in order to live. Because of this, it wouldn’t be possible to determine the number of people who were intending to make a fraudulent claim. Prior to the welfare “reforms”, social security fraud was estimated at around 0.7 %. However, this very low figure also included bureaucratic and administrative errors, which resulted in overpayments. 

Image result for welfare fraud vs tax fraud

At the least, this comment reflected something of the mindset and taken-for-granted assumptions behind the Conservative welfare “reforms”, and the statement indicates that the “problems” with and subsequent hardships caused by Universal Credit and other forms of welfare support are intended.

The problems we are witnessing with Universal Credit, Employment Support and Allowance and Personal Independent Payment are arising, not because of unintended consequences, or bureaucratic ineptitude, but because of the governments’ “calculated cruelty”, rather than “gross incompetence”.

The idea of intentionally designed environmental “ordeals” indicates the political (misuse) of behaviourism a perspective that underpins libertarian paternalism  – which is the ideological basis of behavioural economics. The claim is that libertarian paternalism is designed to “help” people who behave irrationally and so are not advancing their own “interests” to behave in ways that self-appointed “choice architects” deem beneficial to themselves and society, while interfering only minimally with people who behave rationally.

Public policy over the last 7 years indicates that the poorest citizens are considered cognitively “faulty”, whereas wealthy people are seen as being cognitively competent precisely because they are wealthy. No-one seems to be challenging this fait accompli approach to public policy and ultimately, to altering public perceptions, experimenting on people without their consent, using armchair psychology and techniques of persuasion, and behavioural engineering on the basis of socioeconomic status.

Image result for blaming the poor for their poverty

Richard Thaler once said that if everyone were rational, we would all invest in the stock market. That’s a pretty limited definition of “rational” behaviour. He also believes that poor people actually choose borrowing money and credit at the highest interest rates. This is the problem with having such a narrow ideological view and focus. It skews, limits and reduces perspective because you miss the impact of real and complex social interactions, of inequality; the influence of power relations on social outcomes; exploitation; the consequences of political decision-making and institutionalised class-based attitudes and prejudices on social behaviours, for example. There are structural constraints to consider, and a host of other crucial interconnections that shape outcomes in our highly complex social world.

Behavioural economics tends to focus on the quantification of human experiences, while framing social problems as simply arising due to incompetence of individuals’ decision making and behaviours. In doing so, it’s scope is so limited and it fails to generate meaningful explanations and promote understanding of those experiences. 

Thaler doesn’t discuss the irrational behaviours of very wealthy people who harm the economy by exploiting workers, by tax evasion or offshore banking. Or the finance industry, who never lend money to people who actually desperately need it. Banks and money lenders generally tend to consider any loan or credit for people with little money as “risky” investment and so, with impeccable logic, they hike up the interest rates. It’s not easy to see how that works out any better in terms of the risk of defaults on payments. Poor people pay much more for their credit because of the credit-scoring, profiteering and institutionalised discrimination and behaviours of the finance industry. 

Thaler doesn’t seem to provide much insight into the context and interdependencies of  behaviours. He simply believes that poverty happens because poor people make “poor choices”. However, being poor means having limited choices in a capitalist society, because it is wealth that creates choice and power, and because complex social and political barriers and institutionalised behaviours compound poverty by closing off possibilities for the poorest to gain an adequate income. It costs a lot more to poor than it costs to be wealthy.

Then of course there are the legal and exploitative loan sharks that are circling people who live in poverty. Provident is one of the largest companies in the UK unsecured lending market. This market targets people for whom banks and credit cards are out of reach – mainly the low paid and people with poor credit histories – and it offers them short-term credit, with a typical APR of 272%. These companies make money by locking people into cycles of debt, interest on debt, late payment charges and interest on late payment charges. The Conservatives talk about “cycles of poverty” as if it’s a matter of poor people’s lifestyle choice. It’s not poor people who create poverty and inequality. It’s the exploitative rich. 

Payday lenders such as Wonga, which sprang up during the financial crash of 2007-08, have more recently counted teachers, nurses and vets among their customers. Payday lenders ratchet up eye-watering interest the longer customers take to repay a loan.

Adrian Beecroft

Vulture capitalist Adrian Beecroft, a major investor in payday lender Wonga, and someone who likes to write draconian emloyment policy for the Conservatives, gave the Conservatives a £50,000 pre-election donation in the week to 6 June. Photograph: Catherine Benson/Reuters

However Thaler shows no interest in the social problems created by immoral greed, exploitation and profiteering of wealthy businesses, who rake in huge amounts of interest because a borrower happens to be poor. Instead he blames the poor for the consequences of those apparently normalised behaviours of the wealthy.

It’s easy to see why Thaler’s work made such an impact on the Conservatives. He’s an academic that provides a justification narrative for Conservative prejudices and draconian policies. He is a free market market advocate and so endorses neoliberalism.  This of course exposes the ideological basis of behavioural economics.

The finance industry’s collective risky behaviours caused a global economic crash, yet Thaler remains supremely unconcerned that his work is being used as a series of techniques of persuasion to enforce public conformity, to impose austerity on the poorest, making them pay for the sins of the wealthy; to politically micromanage and enforce social control within a socioeconomic system that is not only failing, but actually harming many citizens, while leaving the wealthy to continue as they were.

Behavioural economics is therefore a prop for a failing neoliberal system and the status quo. It’s just an extention of a totalising ideology. Neoliberal policies contributed to the global crash, and they are also the key reason why so many people’s standard of living is falling. 

It isn’t therefore in the majority’s best interests to have their “best interests” decided for them.

Conservative scroogenomics: punishing poor people by reducing their lifeline income will miraculously cure their poverty

One technique of persuasion used widely in behavioural economics is framing, which is based on the idea that how choices are presented to citizens affects both behavioural and economic outcomes. The environment in which decisions are made can be shaped to provide “cues” to favour particular choices – “nudges” towards [politically determined] “desirable” behavioural and economic outcomes.

Of course nudge is used disproportionately on poor people, and this asymmetry in the distribution of its use is based on an assumption that people who are poor and need social security support are cognitively “incompetent”, lack mental sophistication, all of which leads to “faulty” and politically undesirable non-neoliberal behaviours.

I’m irresistibly reminded of  B.F Skinner’s draconian laboratory-based rat experiments in operant conditioning, using behavioural reinforcement. We have Skinner to thank for the formal conclusion that punishment can be used to reduce “undesirable” behaviours, though despots and tyrants everywhere had always known this to be so.

All types of bullies, from politics to the playground, are crude behaviourists, after all.

Skinner demonstrated how negative reinforcement works by placing rats in his specially designed operant conditioning chamber, called theSkinner box and then subjected them to an electric shock. As the poor rat moved about the box it was trapped in, by chance it would eventually knock a lever that was purposefully placed. Immediately that it did so, the electric current would be switched off.

The rats quickly “learned” to go straight to the lever after being put in Skinner’s torture chamber a few times. The relief of “escaping” the electric current ensured that they would repeat the action again and again. Skinner subsequently added a reward of food when the lever was pressed.

The Skinner Box represents the environment created within our social security system. It’s enclosed. We don’t enter it by choice. Pressing the lever represents fulfilling welfare conditionality criteria and ultimately, it also represents “work”. The “reward”, once you have figured out what the randomly placed set of conditions are and escaped the ordeal of electrocution, is simply provision for one of your most essential and basic living requirements – food. 

In order to eat, the lab rats first have to navigate through the ordeal, designed by the experimenter. 

Punishment can work either by directly applying a painful or unpleasant stimulus like a shock after a response or by removing a potentially “rewarding” stimulus, for instance, such as food in the Skinner Box.

Or by deducting someone’s lifeline income to punish “undesirable behaviours” such as non-compliance with increasingly draconian and irrational welfare conditionality, aimed at “helping people into work”, by the imposition of hunger and the threat of destitution.

Which of course cannot possibly help anyone into work.  It’s not possible to look for work when you are struggling to meet your basic survival needs. Didn’t Abraham Maslow explain this clearly enough?

Food is essential to survival, surely it should never be provided conditionally, or seen as a reward for navigating an intentionally inflicted ordeal simply to elicit narrow political definitions of compliance and conformity. 

The privatisation of choice. No-one is nudging the choice architects

Of course the government’s explanation of the need for welfare sanctions (“making work pay”) doesn’t stand up to much scrutiny, especially once in-work sanctions were introduced. Those on the poorest wages are also punished financially for not “progressing” in work. Yet the fact that work isn’t paying for many people shows that this line of justification for the welfare cuts is utter nonsense.

In-work poverty is a much larger drain on the welfare system than unemployment or disability, and it is created by exploitative employers, executive decision-making and government labor-market deregulation. It not due to any failure of those being paid a pittance for their work. Most of the provision that helped disabled people get back to work has been cut, too. The government is not providing support for people to find work: they are withdrawing it.

The reason that the welfare “reforms” happened is purely about ideological preference, reflecting traditional Tory prejudices. The ultimate aim is to remove social security completely.

Welfare has nothing to do with “rewarding work”. It’s came about to ensure no-one is left unable to meet their basic needs for food, fuel and shelter. How work is rewarded tends to be decided discretely in boardrooms. 

Social security has been redesigned to deter anyone from actually accessing it, because needing such support is deemed “undesirable behaviour”. However, the national insurance scheme was put in place precisely because it was deemed inevitable that at some point in their lives, most citizens would need some support from public services to ensure their welfare, and that their basic survival needs are met.

International research over recent years has indicated that generous welfare systems tend to increase the numbers of people finding work, rather than “disincentivising” them. That a government in a first-world so called liberal democracy considers, and has framed, the provision for fulfilment of basic and essential human survival needs as a “perverse incentive” is frankly terrifying.

Social security was originally designed to ensure that everyone was protected from the worst ravages of unfettered capitalism. To say that we have regressed as a society since then is an understatement. 

Behavioural economics is a technocratic solution to essentially politically created problems. It addresses social problems by simply shifting the blame and responsibility from state to individual. Nudge is increasingly being used to ensure citizens behaviours are compatible with neoliberal ideology.

I also think that the punitive policies being directed at the poorest citizens reflect traditional class-based Conservative prejudices. Labour MP, Laura Pidcock, memorably pointed out the absurdities of the current system, and the relationship between those in power and those being stigmatised, held in contempt, punished and systematically disempowered. (See There Are Fines And Punishments Associated With Most Aspects Of Working Class Life.) 

There are many problems with using punishment as a political instrument of “behavioural change”, such as:

  • Punished behaviour is not forgotten or “unlearned”: it’s  simply suppressed – behaviour may simply revert when punishment is no longer present.
  • Ethical problems as punishments most often entail inflicting a psychological or physical violence on others, without their consent. 
  • There’s a difference between political “persuasion” and state coercion. The path from the former to the latter takes us down a rapidly descending, very slippery slope. Persuasion usually presents opportunity for some dialogue, coercion does not. 
  • No cognitive development or learning opportunities are presented, and so people may well be very confused about why they are being punished. Nudge works only when people are unaware they are being nudged. This requirement for subject naivety forecloses the possibility of informative or instructive dialogue, facilitating development, realising individual potential and of promoting even basic understanding.
  • Causes increased aggression – demonstrates that aggression towards individuals and social groups is an acceptable way to cope with societal problems. It reinforces political authoritarianism. (See Skinner’s frightfully dystopic book: Walden Two, which is a treatise for positivism as much as it is for authoritarianism).
  • It has unintended and harmful consequences. For example, it creates fear that can influence other generalised “undesirable” behaviours.
  • Does not guide toward desired behaviour – reinforcement tells you what to do, punishment only tells you what not to do.
  • Who defines what are deviant or “undesirable behaviours”? Who decides what is an appropriate action to take to discourage such behaviours?  How do we prevent unethical solutions? How do we prevent state actions from simply becoming expressions of political authoritarianism and manifestations of a gross abuse of power? Or expressions of eugenic ideologies and policies? 

We ought to have learned through the history of human atrocities that it’s never a good omen when an already politically marginalised social group is singled out for scapegoating, punishment and dehumanisation by a government. 

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Manipulating social behaviour with antisocial motives

Another key technique of persuasion in behavioural economics is the use of “social preferences”. Individuals are inclined to care not just about their own outcomes but also about those of others. The behavioural “insight” (ironically) is that people derive value from fairness, cooperation and/or from conforming to social norms. These motivations may be [and are] used to give intrinsic “incentives” to make particular choices that accommodate neoliberal outcomes.

So the irony is that people’s tendency towards collectivity, cooperation and fairness may be manipulated by choice architects in order to prop up a system that extends competitive individualism, unfairness and inequality from its very core, in order to ensure politically desirable behaviours that support specific socioeconomic outcomes. 

Social norms may be subjected to political “default setting” which manipulates people’s inclination towards social conformity. For example, it has become “common sense” that poor people are poor because of their own behaviours, rather than because of political decision-making and policy impacting on economic conditions and labour market conditions (deregulation, for example).

In the UK, social security recipients have been transformed into folk devils in order to generate moral panic, to legitimise harsh and punitive welfare cuts and to de-empathise and desensitise the public to the awful consequences of this process. This default has been reset using the bombardment of political and media “norm” narratives. To the point where those claiming any support are quite widely considered as deviant and psychologically pathological.

“Ordeals” have been introduced to the social security system, and can be clearly identified. This isn’t “nudging”, it is a political clobbering. The endless re-assessments and withdrawals of support for disabled people; the introduction of heavily bureaucratic mandatory reviews, designed to deter appeals; the withdrawal of support and the long periods people are being left without any means of meeting even basic needs; the constant threat of and increased use of much harsher welfare sanctions and so on.

Then there are the unofficial, undeclared and non-legislative means that the Department for Work and Pensions (DWP) frequently use to try at every opportunity to end claims. For example, it’s fairly common for the DWP to try to end ESA claims because a disabled person has been awarded PIP – a non means-tested income to support day-to-day independence and meet the costs of the additional needs arising because of disabilities. The DWP often try to claim that this is “standard” process when someone has “another award.” But PIP does not affect your eligibility for ESA at all.

The tactic is designed to force disabled people to go through the thoroughly demoralisng, anxiety-provoking and punitive claim process all over again – which means a reduction in income because they will then only be eligible for the basic rate ESA. This also means there will be another long wait for another harrowing assessment, which presents a further opportunity for the withdrawal of disability support, and so on. This kind of tactic was probably also designed to ensure that people never feel secure while needing support – a kind of informal Poor Law-styled “deterrence”.

Such irrational and government-created ordeals are absolutely intentional. There are even targets for reducing the number of disability support awards built into the private service providers’ contracts for delivering the assessments.  (See also Government guidelines for PIP assessment: a political redefinition of the word ‘objective).

The Conservatives are all on the same page in the Orwellian handbook

I was forced to leave a profession I loved because I became too ill to continue working. My GP had to provide me with a “FIT” note explaining I was NOT fit for work. It’s worth noting the psycholinguistic framing being used here, as the word “fit” at the very least implies that a medical condition is trivial, it will be transient, and won’t be a long-term barrier to work. However, my illness is chronic, progressive and often life-threatening. 

It’s the Conservatves’ post-truth Orwellian approach to political narrative, a tactic that has emerged with the behaviourist turn. Punishment becomes “support”, social control becomes “welfare”, coercion becomes “behavioural economics”, authoritarianism becomes “nudge”, meeting basic survival needs becomes “incentivisation”.

“Employment and Support Allowance” is another example of state psycholinguistic framing and default setting. Despite the fact that ESA is only awarded to sick and disabled people whose doctors and the state (through the privately contracted assessments) have deemed not capable of work, the name suggests that the award is contingent upon people who are too ill to work nonetheless becoming employed.

I was eventually assessed by the state contracted private company Atos and found to be “fit for work”. By this time I was seriously ill. My doctor was outraged at this, and offered his support, so I appealed and won my case. I was placed in Work Related Activity Group (more psycholinguistics in that title, too).

The key message here is that work is the ONLY option for survival. Any work, regardless of whether or not the wage is sufficient to support your living needs. It does not matter if you are ill and disabled, because the government have pared back support and ultimately aim to remove it completely. 

The DWP said I couldn’t have the money I was owed in ESA back pay, following the Tribunal, because, they claimed, I owed them money. And of course I didn’t. It felt like some form of psychological manipulation, like a bullies’ projection technique. This was most definitely intentional, no explanation was ever given for the claim.

It’s almost as if there are some nudge measures in place to ensure that people lower their expectations in terms of the support that the state is obliged to provide with our taxes and national insurance contributions. Why, it’s as if nudge has become a part of a totalising neoliberal ideology. 

It’s as if the government ultimately aims to completely dismantle our social security system. One of the necessary stages along the way to fulfilling that aim is to make sure people no longer feel “secure” in their right to support. Part of that stage is to normalise the steady reduction in supportive provision, one cut at a time. Another prerequisite is the desensitisation of the public to the plight of those being abandoned by the state, by using norm setting and stigmatisation. Finally, it’s necessary to ensure that all routes of  challenge and redress are blocked by, say, coordinating the removal of public services with abolishing legal aid, restricting access to justice and simply ignoring protective legislations such as the Equality and Human Rights Act, dimissing them publicly as a “bureaucratic burden”.

 I did get the back pay soon after several phone calls and a demand for evidence of the “debt”. It was yet another pointless and designed “ordeal”. I was not provided with any explanation of the “error” regarding the non-existent debt.

However, just 3 months after winning the appeal, I received an appointment from the DWP for another ESA assessment. My illness is lifelong, chronic and progressive. The reassessment was of course another ordeal. This is a fairly standard tactic from the DWP, and I am far from alone in experiencing this particular ordeal.

I’m too ill to work, yet the government tell me that “work is the only route out of poverty”. They also tell me that the assessments and other barriers to my support are to ensure that “those most in need” are targeted, and to “protect the public purse”. The fact that there are people dying because they weren’t assessed as being in the “greatest need” of support illustrates very painfully that these politically expedient comments are untrue. 

The government is spending millions of pounds of our money on private profit-seeking companies to administer a system of “incentives” (punishments and ordeals) to coerce our most vulnerable citizens to somehow work or starve and face destitution.

My GP, my consultants, a Tribunal panel, and at the last assessment, Atos, have all said I am not well enough to work. The ordeals that the state has added to my “support” has exacerbated my illness, moving me further, not nearer, to any employment I may have found had I been supported rather than made to face state manufactured ordeal after ordeal.

There is no economic need or justification for welfare cuts. Nor does the systematic scaling back of the welfare state, and the Skinnerian punitive approach, come cheap. 

The political misuse of psychology costs a lot to plan, coordinate and administrate, in terms of costs for government advisors, willing academics, rogue multinationals and thinktanks, to create justification narratives, superficially feasible theoretical frameworks, and creating a technocratic lexicon that draws on pseudoscience, psychobabble, managementspeak and “common sense”. Those employed to do the administrative dirty work also require a salary. The motivation is entirely ideological.

The National Audit Office (NAO) has already indicated that the welfare “reforms” have cost far more money to implement than they have actually saved. (See Doctors bribed with 70-90k salaries to join Maximus and “endorse a political agenda regardless of how it affects patients.”)

For some of us, the Conservatives “long term economic plan” is the road to hell. “Economic competence” has come to mean simply stealing money from the poorest citizens, disdainful moralising about why people are poor and making sick and disabled people suffer. We have witnesed our public funds being handed out to a very wealthy minority in generous tax cuts, who take that money out of the economy and hoard it in private bank accounts.

The rich have their discrete creature comforts, a life of looking the other way, a culture of entitlement, offshore money trees, and a dialogue with the government. The poor have rent arrears, huge debts, eviction notices, hunger and a maximum of 3 visits a year to food banks, if they are referred by a professional. The government doesn’t engage with us, it simply acts upon us as if we were lab rats.

Handing out our public wealth to greedy vulture capitalists isn’t good economics, it’s corruption. It’s not good management of our resources or the economy. 

Being poor is itself an ordeal. 

Yet the government say they expect the use of financial deprivation (sanctions and austerity cuts) to work as a way of “incentivising” people not to be poor. If that actually worked, poor people would have already learned not to be poor. 

Taking money from poor people as a punishment for being poor will simply deepen their poverty and further limit their potential to increase their income, since struggling to survive is pretty time and effort consuming.  Meeting basic survival needs becomes the sole cognitive priority when people are deprived of the means of doing so.

So, you can’t simply punish someone into not being ill or poor. Yet the UK government continues to attempt to do so. This is a particularly irrational approach, reflecting a monstrous form of tyranny. 

Being poor, sick and disabled in the UK under a Conservative government is rather like being married to multiple abusive and gaslighting partners from whom there is absolutely no escape, ever.

It’s a relentless ordeal.

How political ideology informs “science”. 

The simplistic, reductive design of a “behavioural” randomised controlled trial, shown with a test of a new “back to work” programme. There is no category that includes those who cannot work because they are too ill. Or any account of socioeconomic and political factors that may influence labor market conditions or individual circumstances. There is no scope for examining the quality, security and income that work provides (or doesn’t). It’s a very reductionist and deterministic “cause and effect” approach to public policy. Work fare is simply expected to somehow put people into work, and that is the only “route out of poverty”. Despite empirical evidence to the contrary.

The graphic illustrating the nudge “Intervention” and “Control” groups is itself a nudge – it also has a nudge built into it. There are more green “found work” graphics in the “intervention” – which implies that the “intervention” always works. In a genuine Randomised Control Trial (RCT) there is no guarantee that the experimental “intervention” will work – hence the need for a trial. 

There is no potential for dialogue, qualitative feedback, consideration or measure of citizens’ complexity, dignity or wellbeing. It is simply assumed that any work is the only possible outcome. The government work programme presents an imposing, rigid and restrictive choice architecture – there are just two options. Work or face severe, punitive sanctions. There is no opt out opportunity. There are significant ethical considerations raised because subjects are not participating on the basis of informed consent.

There are also implications for democracy. We don’t elect governments to change our perceptions and behaviours by stealth to suit their ideological agendas. In a first world democracy, it is expected that governments ensure all citizens can meet their basic survival needs. The Conservatives are failing to fulfil that function.

The government’s approach to social security for many has become random, controlling and an unremitting, Orwellian trial. 


I don’t make any money from my work. I am disabled because of illness and have a very limited income. But you can help by making a donation to help me continue to research and write informative, insightful and independent articles, and to provide support to others. The smallest amount is much appreciated – thank you.

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The ‘cognitive bias’ of behavioural economics and neuropolitics

technocracy

Richard Thaler was awarded the Nobel Memorial Prize in Economic Sciences for his contributions to developing the field of behavioural economics last month. Thaler, and legal theorist, Cass Sunstein, who co-authored Nudge: Improving Decisions about Health, Wealth and Happiness (2008), have popularised the ideas of libertarian paternalism, which is basically founded on the idea that it is both possible and legitimate for governments, as well as public and private institutions, to affect and change the behaviours of citizens while also [controversially] “respecting freedom of choice.”

Regular readers will know that I don’t like behavioural economics and its insidious and stealthy creep into many areas of public policy and political rhetoric. The lack of critical debate about the application of libertarian paternalism (which is itself a political doctrine) via policies which are designed as systems of political “incentives” at the very least ought to have generated a sense of disquiet and unease from the public and academics alike. 

Using “psychological insights” in public policy – which amount to little more than cheap political techniques of persuasion – no matter how well-meaning the claimed intention is – amounts to a frank state manipulation of the perceptions and behaviours of the public, without their informed consent. 

Furthermore, the application of libertarian paternalist policies is prejudiced – it’s asymmetric because the embedded “nudges” are allegedly designed to target “help” at people who are deemed to behave irrationally; those who don’t make “optimal” decisions and so are not advancing their own or wider society’s interests, while the state interferes only minimally with people who are deemed to behave “rationally”. 

Of course, by some extraordinary coincidence, those who are regarded as behaving rationally are in the minority – they happen to be the very wealthiest citizens. You could easily be forgiven for thinking that behavioural economics is simply a reverberation from within a totalising New Right neoliberal echo chamber. Of course it follows that poverty is the result of the cognitive “deficits” of the poor.

The government would have you believe that poverty has nothing to do with their programme of austerity, their socioeconomic policies, which are generous and indulgent towards the very wealthy, at the expense of the poorest citizens, and the subsequent steeply rising socioeconomic inequality. It’s because of the faulty decision-making of those in poverty.

The political shift back to a behavioural approach to poverty also adds a dimension of cognitive prejudice which serves to reinforce established power relations and perpetuate another layer of prejudice and inequality. It is assumed that those with power and wealth have cognitive competence and know which specific behaviours and decisions are “best” for poor citizens, who are assumed to lack cognitive skills or “bandwidth” (basic cognitive resources). 

It seems to me that the behavioural economists have colluded with the Conservatives in an ideological re-write of the principles of Abraham Maslow’s hierarchy of human needs. They say, for example:

“Research shows that money worries can absorb cognitive bandwidth, leaving less cognitive resources to make optimal decisions.”

“Absorb cognitive bandwidth”? What a load of technocratic psychobabbling and politically expedient tosh.

The solution to the problem of people’s widespread “money worries” isn’t nudge – which is simply more ideology to prop up existing ideology. The answer is to increase the income of those struggling with financial difficulties after seven years of austerity, stagnant wages and a rising cost of living. No amount of nudging poor people will redistribute wealth or reverse the effects of bad political decision-making.   

Maslow said that hunger, homelessness, being unable to keep warm – problems arising when we don’t have resources to meet our basic physical needs – means that our cognitive priorities are reduced to that of just survival. It means that we can’t fulfil our other “higher level” needs until we address our survival prerequisites. So looking for work and meeting compliance and welfare conditionality commitments by jumping through the endless ordeals that the Department for Work and Pensions put in people’s path to “nudge”  them away from social security isn’t going to happen.

I shouldn’t have to say this in 2017, but I will: people have to meet their needs for food, fuel and shelter, or they will simply die. That’s a pretty all-consuming attention grabber. Or struggling to survive absorbs all of a person’s “cognitive bandwidth” if you prefer. It takes up all of your time and effort and becomes your only priority. It’s hardly rocket science, yet the government and their team of behavioural economists seem to be deliberately failing to grasp this fundamental, empirically verified fact. Rather than addressing the socioeconomic and political reasons for poverty, the emphasis is on intrusive state tinkering with the psychological effects of poverty. 

Maslow once said that “The good or healthy society would then be defined as one that permitted people’s highest purposes to emerge by ensuring the satisfying of all their basic needs.”

Instead in the UK, the government employs a Nudge Unit to define how and justify why the UK is a shamefully regressive place where many ordinary citizens are hungry, homeless and without the essential necessities to live. That’s because of neoliberal policies that create crass inequalities, by the way, and has nothing to do with people’s “cognitive bandwidth” or their “optimal” decision-making capacities. 

Behavioural economics makes the political problem of poverty one of poor people’s decision-making capacity, whereas Maslow saw the problem for what it is – a lack of financial resources to meet basic needs. The answer isn’t to mess about nudging or “incentivising” people, and labelling them as “cognitively incompetent”: it is simply to ensure everyone has enough to eat, has shelter and can keep warm. It’s pretty simple, really, no excuses and no amount of managementspeak and psychobabble may exempt a government from ensuring citizens’ basic survival needs are met. Especially in a very wealthy, developed democracy. 

From the government’s perspective, poor people cause poverty. Apparently the theories and “insights” of cognitive bias don’t apply to the theorists applying them to increasingly marginalised social groups. Nor do behavioural economists bother with the “cognitive bias” of the hoarding wealthy, or those whose decisions caused the global crash and Great Recession and the subsequent political decision-making that led to austerity, more aggressive neoliberalism, exploitatively low, stagnating wages and a punitive welfare state that disciplines and punishes citizens, rather than providing for their basic survival needs – which was its original purpose.

No-one is nudging the nudgers. 

Conservative policies are extending a behavioural, cognitive and decision-making hierarchy that simply reflects the existing and increasingly steep hierarchy of power and wealth and reinforces competitive individualism and the unequal terms and conditions of neoliberalism. Behavioural economics has simply added another facet to traditional Conservative class-based prejudice, and a prop for the Conservatives’ profound ideological dislike of the welfare state and other public services.

It’s not “science”, it’s ideology paraded as science 

In the UK, the Behavioural Insight Team is testing libertarian paternalist ideas for conducting public policy by running experiments in which many thousands of participants receive various “treatments” at random. There are ethical issues arising from the use of randomised control trials (RCTs) to test public policies on an unsuspecting population. While medical researchers generally observe strict ethical codes of practice, in place to protect subjects, the new behavioural economists are much less transparent in conducting research and testing public policy interventions.

Consent to a therapy or a research protocol must possess three features in order to be valid. It should be voluntarily expressed, it should be the expression of a competent subject, and the subject should be adequately informed.

It’s highly unlikely that people subjected to the extended use and broadened application of welfare sanctions gave their informed consent to participate in experiments designed to test the theory of “loss aversion,” for example. (See The Nudge Unit’s u-turn on benefit sanctions indicates the need for even more lucrative nudge interventions, say nudge theorists.) Furthermore, the experiments are shaped by certain underpinning assumptions. They are not value-free, as claimed.

There is of course nothing in place to prevent a government from deliberately exploiting a theoretical perspective and research framework as a way to test out highly unethical and ideologically driven policies. How appropriate is it to apply a biomedical model of prescribed policy “treatments” to people experiencing politically and structurally generated social problems, such as unemployment, inequality and poverty, for example?

Conversely, how appropriate is it to frame illness and disability purely in terms of  individuals’ “faulty” perceptions and behaviours? The de-medicalisation of illness and disability is also a part of the Conservatives’ behaviourist turn, which is part of a justification narrative for the dismantling of support services and social security for ill and disabled people who are unable to work. (I’ve written at length about this here – Rogue company Unum’s profiteering hand in the government’s work, health and disability green paper.)

I guess if the government’s purposeful behavioural modification ordeals fail and you die, then at least the state will know that you were “genuinely” in need of support, after all. This logic operates rather like a medieval inquisitional technique, embedded at the core of the Kafkaesque Work Capability Assessment. The government inform us that this is necessary to aim at sifting out those “most in need” so that the government may “target” support provision to “ensure” that this ever-changing, politically redefined and shrinking group of “those most in need” are somehow distinguished from among the much larger group of those who are, in fact, most in need of support.

The government cannot see the woods because they are so busy indiscriminately pruning and felling the trees. 

Most people lacking a strong masochistic tendency would not try to claim disability support unless they desperately needed to. The very tiny minority of fraudulent claimants (less than 0.7%, and some of that tiny percentage includes bureaucratic errors) are unlikely to be deterred by the introduction of ordeals to the social security system, yet this vicious tactic was suggested by the Institute for Fiscal Studies (IFS) among others, to “deter fraud.”

However, byzantine “eligibility tests”, an authoritarian monitoring regime to coerce conformity and compliance of social security recipients, and a “robust” shaming and prosecution policy deter “genuine” applicants. Such processes are extremely intrusive, punitive and ultimately serve to reinforce public and political prejudices.  

Only those who are truly needy and disadvantaged would tolerate this level of state inflicted, coercive, aggressive and crude behaviourism for the provision of completely inadequate levels of support, through public shaming and through frequent, intrusive administrative forays into their personal lives. 

Governments in neoliberal countries portray welfare support as “profligacy” – an “unsustainable” big state over-indulgence – and couple that with a narrative founded on an inextricable dichotomy – that of the “deserving” and “undeserving” poor. Of course this is intentionally socially divisive: it purposefully marginalises and stigmatises those needing support, while creating resentment among those who don’t.   

The behaviourist perspective of structured ordeals as a deterrent is the same thinking that lies behind welfare sanctions, which are state punishments entailing the cruel removal of lifeline income for “non-compliance” in narrowly and rigidly defined “job seeking behaviours.” Sanctions are also described as a “behavioural incentive” to “help” and “encourage” people into work – the very language being used to describe the punitive actions of the state is also a nudge.

Behavioural linguistic techniques are being used to extend the view that state inflicted punishment is somehow in your best interests. It also serves to deny people’s accounts and experiences of punitive and unfair state interventions resulting in often harrowing adverse outcomes.

People who are ill, it is proposed, should be sanctioned, too, which would entail having their lifeline basic health care removed. Apparently, this stripping away of public services is also for our own good. 

The welfare state originally arose to ensure citizens can meet their basic survival needs. Now it is assumed that those who need social security are psychologically abnormal or inept, and have fundamental character flaws (“undeserving”). Social security is no longer about ensuring minimal standards of living, the government is now preoccupied with disciplining the “feckless” poor, apparently aiming to punish them out of poverty.   

On the face of it, welfare policy has been perceived over recent years as facing the challenge of balancing the three goals of keeping costs low, providing sufficient standards of living, and ensuring “work incentives.” This has sometimes been referred to as the “iron triangle” of welfare reform. The term reflects the difficult implicit trade-off between these three conflicting aims. It’s perceived that improvement of one dimension is usually gained only at the expense of weakening another. 

Neoliberal governments have tended to use aims one and three to justify the prioritisation of the second aim, which entails the lowering of costs “on the taxpayer” by lowering the standard of living for welfare recipients, in order to “incentivise” them to find work. The shift to behavioural explanations of poverty – that people need incentives to find a job in the first place – doesn’t, however, stand up to much scrutiny once we see that a large proportion of welfare spending actually goes towards supplementing low wages for those in work. The largest proportion of welfare spending is on pensions. The proportion of the welfare budget taken up by people who are unemployed is very small.

Image result for welfare spending uk pie chart

In the UK, the government have also introduced behaviourist in-work sanctions for people who “fail to progress” in work. Yet most wages are decided by employers, not employees. It’s not as if we have a government that values collective bargaining and the input of trade unions, after all. That’s a policy, therefore, that simply sets people up for sanctioning. It’s irrational and needlessly cruel.

It’s worth keeping in mind that social security constitutes a country’s lowest income security net. The levels of welfare benefits were originally calculated to meet only essential needs, providing sufficient income to cover the costs of just food, fuel and shelter, and are therefore directly related to the very minimum standards of living. 

Criticism of the “scientific” methodology of behavioural economics: promoting neoliberal outcomes and neurototalitarianism

“Epistemic governance” refers to the cognitive and knowledge-related paradigms that underlie a society. Behavioural economists have presented randomised control trials (RCTs) as providing “naively neutral” evidence of what policy interventions work, but this is misleading. RCTs are advocated as an effective way of determining whether or not a particular intervention has been successful at achieving a specific outcome in a narrow context.

One concern about the use of RCTs in public policy-making is that this method is being promoted as the “gold standard” in a hierarchy of evidence that marginalises qualitative research. Quantitative methodology significantly reduces the scope for citizen feedback and detailed accounts of their experiences. The issues of interpretation and meaning are lost in the desire to “tame complexity with numbers”. Such a non-prefigurative (insofar as it is founded on hierarchical values and doesn’t tend to reflect cultural diversity), non-dialogic approach is profoundly incompatible with democratic principles. 

As libertarian paternalism is specifically designed to lead to predetermined outcomes in terms of the behaviours it aims to produce – and it’s also constructed a rather miserable and prejudiced narrative of some humans’ cognitive capabilities (only poor people, reflecting traditional Conservative prejudices) – a major concern is that the predetermined structuring of choice, together with “re-normalisation” strategies, exclude the potential for public engagement and participation in debates concerning what choices and collective normative changes are actually beneficial, fair, desirable, appropriate, safe, right and wrong.

And of course, that raises a serious question about what constitutes “evidence”? 

It’s not so long ago that the Department for Work and Pensions (DWP) manufactured evidence, using fake testimonies, claiming that people actually felt they had benefitted from welfare sanctions. Yet when pressed regarding the authenticity of the testimonies, the DWP then claimed: 

“The photos used are stock photos and along with the names do not belong to real claimants. The stories are for illustrative purposes only. We want to help people understand when sanctions can be applied and how they can avoid them by taking certain actions. Using practical examples can help us achieve this.” 

Those “testimonies” were neither practical nor genuine “examples”.

Academic research, statements from charities and support organisations, the evidence from the National Audit Office, and many individual case studies detailing severe hardship and harm to citizens because of welfare sanctions, have been presented to the government, all of which indicate that the use of financial penalties and harsh conditionality in administering social security does not help people into work. This evidence has been consistently discounted by the government, with claims that the statements are “politically biased” or that “no causal link between policy and adverse effects has been established”. The government have frequently dismissed citizens’ accounts of their harrowing experiences of sanctions as “anecdotal evidence”.

In this respect, libertarian paternalism may be seen as a form of neurototalitarianism. It’s a form of governance that imposes needs and requirements on citizens without any democratic engagement, without acknowledgement or recognition of citizen’s agency, identity, and their own self-defined needs. 

Although advocates of RCTs have argued that this methodology excludes the unverified claims of “experts” in policy making, it ought to be noted that behavioural economists are nonetheless self-made “experts”, with their own technocratic language and mindset, and their “knowledge” of what human behaviours, cognitive strategies and perceptions are “optimal” and serve the “best interests” of the majority of citizens.

Behavioural economics isn’t “science”: it’s founded on a premise of economic moralism. Nudge is all about “encouraging” citizens to behave in social ways relying on market “incentives”, as opposed to regulations. It’s the invisible hand of the state, where increasing privatisation, deregulation, austerity and the shrinking state corresponds with increasing psychoregulation of citizens.

Yet if anything, behavioural economics has highlighted that the neoliberal state is fundamentally flawed – that there are major limitations of the magical thinking behind the “markets-know-best” politics. 

In their critique of the economic rational-behaviour model, libertarian paternalists nonetheless advocate a perspective of rules, adjustments and remedies that ultimately serve to simply modify behaviours to fit the rational-behaviour model – which describes society in terms of self-interested individuals’ actions as explained through rationality, in which choices are consistent because they are made according to personal preference – to deliver the same neoliberal outcomes, by nudging public decision-making from that based on cognitive bias towards those decisions which are deemed cognitively rational. And what passes as “cognitively rational” is defined in terms of economic outcomes, by the neoliberal state.

This of course overlooks the limits on choice that neoliberal policies themselves impose, within in a system constrained by competitive individualism and “market forces”. It also assumes that the choice architects know what our best interests actually are. 

The state is seen as acting to “re-rationalise” citizens: recalibrating perceptions, cognition and behaviours but without engaging with citizens’ rational processes. One criticism of behavioural economics is that it bypasses rational processes altogether, acting below our level of awareness, and as such, it doesn’t offer opportunities for learning and reflection. It’s more about a stimulus-response type of approach. 

In a paper called Personal Responsibility and Changing Behaviour: the state of knowledge and its implications for public policy (Halpern et al., 2004) a group of libertarian paternalists, touting for business, outline a moral argument in which state policies increasingly should “cajole” people in the direction of personal responsibility and choice, since it is said that such an approach “strengthens individual character” and “moral capacity”, following a parental rationale of a distinctly Conservative disciplinary notion of “tough love” (p. 7).

A patchwork of theories on the ecology of behaviour change are discussed in the report: Ivan Pavlov and Burrhus Frederic Skinner’s outdated accounts of an authoritarian brand of behaviourism and conditioning, adaptation and rewards; Robert Cialdini’s business treatise on marketing, influence, compliance, and automatic behaviour patterns; the work of behavioural economists such as Amos Tversky and Daniel Kahneman (1974) on heuristics; and community theories of behaviour, including concepts such as capability, social networks, social capital and social marketing (from Bourdieu, Coleman, Putnam – all cited in Halpern et al., 2004).

The role of the state here is seen not as a service provider to fulfil citizens’ needs, but as an “enabler”, and a public relations service for neoliberalism. The state has become an ultimate re-calibrator of citizens’ perceptions, attitudes, expectations, values and behaviours within the narrow confines of a neoliberal context.

Furthermore, Halpern says of nudge: “it enables public goods to be provided with a lower tax burden.” Describing tax as a “burden” is a form of default setting. Tax may also be seen as an essential public finance mechanism which is essential to economic and social development, providing sufficient revenue to support the productive and redistributive functions of the state. There is also an assumption that cheaper public goods are desirable, and will maintain their functional capacity and social benefits. 

David Cameron’s “Big Society”, the Conservatives’ shift from a rights-based society, to one that entails “citizen responsibilities”, and of course their “low tax low, welfare” perspective are all designs from the libertarian paternalist’s template. Although nudge has been sold in the UK as a way of reducing state intervention, such policies have in reality become more about justifying the increasing intrusion of the state in our everyday life. 

As I’ve hinted, nudge is about much more than changing behaviours based on cognitive bias to promote state defined citizens’ interests. It is also used to “reset” the public’s normative expectations, and for the promotion and inculcation of a fresh set of normative values of personal responsibility, self-help and self-discipline, claimed to be required in order to fulfil policy goals and justify interventions. Nudge is therefore reshaping public expectations regarding a “new relationship” between citizen and the state, where the burden of obligation is being increasingly and disproportionately placed on the poorest citizens.

Appeals to evidence-based policymaking are particularly misleading when they take out the context for interpreting specific forms of evidence. Libertarian paternalism is an imprecise theoretical approach to governance, and has resisted attempts to definitively codify its principles. 

It seems to be a blend of social marketing techniques, psycholinguistics, psychographics, habituation and (re-)normalisation strategies. Libertarian paternalism draws heavily on psychology, capitalising on our dispositions, manipulating choices, perceptions  and behaviours, by using a neuropolitical approach to fulfil neoliberal outcomes. Some of us have also dubbed this approach “neuroliberalism.”

Appeals to evidence in policymaking and debate are also frequently met with further questions on what sort of evidence counts, what it means – how the evidence is to be interpreted, what evidence is credible and importantly, how the policy question is defined and framed in the first place. As I’ve discussed, claims of “evidence” rest on tacit assumptions made in a specific context, so their transferability to another context is controversial. 

Nudge fails to accommodate a range of diverse knowledge sources, public accounts and it does nothing to address the underlying assumptions embedded in behavioural economics, or those of policy-makers using it as a tool to fulfil their own aims and objectives, nor does it acknowledge its own limitations. It fails to acknowledge and reflect different epistemic (relating to knowledge and/or to the degree of its validation) and ethical concerns. Nudge doesn’t accommodate democratic dialogue with, and alternative accounts from, other experts, and most importantly, from citizens. 

This means that any arising new evidence that may challenge the validity and reliability of behavioural economics theory is generally discounted, regardless of the nature and quality of that evidence. And a further problem is that new evidence also requires its own expert interpretation and assessment.

This is a key problem of epistemic governance. The production of evidence for policymaking should also be governed. Evidence is marshalled, interpreted and made to fit policy frameworks by experts. Those advocating the use of RCTs are experts,  specialising in a highly codified form of knowledge, which is not easily accessible to the general public. The claim is that behavioural economics and the findings of RCTs are relevant to policy. This raises some fundamental questions, then, about who counts as an expert, what counts as expertise and similarly, we definitely need to keep asking: what does and does not count as evidence? 

My point is that epistemic governance – the production of knowledge for governance – also needs be governed. It’s a point that others who research policy have also raised.

In order for research data to be of value and of use, it must be both reliable and valid. Reliability refers to the replicability and repeatability of findings. If the study were to be done a second time, would it yield the same results? If so, the data are reliable. If more than one person is observing behaviour or some event, all observers should agree on what is being recorded in order to claim that the data are reliable. Validity refers to the credibility of the research. Are the findings genuine? If a test is reliable, that does not mean that it is valid.

In order to determine cause and effect relationships, three basic conditions must be met:

  1. co-occurrence
  2. correct sequence or timing
  3. ruling out other explanations or “third factors/variables.”

The production of evidence, via testable hypotheses, to verify “knowledge” is insufficient if it is abstracted from the political context of policymaking in which problems are framed and knowledge is interpreted and given meanings.

I may have laboured the point, but it is a very important one. What counts as “evidence” is defined by the frame of reference, which also shapes which hypotheses are formulated and tested. I have already discussed how other forms of empirical evidence are discounted. The government have all too frequently used the quip “There is no evidence of causality between policy and stated events”.

Yet the Conservatives have refused to monitor the impact of their “reforms”, and have intentionally overlooked the important point that correlation often implies causation. Without conducting further investigation and examining the evidence, the government has no grounds whatsoever to dismiss the possibility of a causal relationship. It seems the government only value the principles of positivism when it comes to confronting other people’s knowledge and evidence that conflicts with their own.

Confirmation bias

To come at these problems from a slightly different angle, it’s worth considering the role of confirmation bias in knowledge production, which is the tendency to search for, select, favor, interpret new evidence as confirmation of one’s existing beliefs, expectations, prejudices, theories and hypotheses because we want them to be true. It is a type of cognitive bias and a systematic error of inductive reasoning

Confirmation biases contribute to overconfidence (a person’s subjective confidence in his or her judgements is reliably greater than the objective accuracy of those judgements.) Iain Duncan Smith provided many memorable examples of cognitive bias. In July 2013, Duncan Smith was found by Andrew Dilnot, then Head of the UK Statistics Authority, to have broken their Code of Practice for Official Statistics for his and the DWP’s use of figures in support of, and to justify government policies.

Dilnot also stated that, following an earlier complaint about the handling of statistics by Duncan Smith’s Department, he had previously been told: “that senior DWP officials had reiterated to their staff the seriousness of their obligations under the Code of Practice and that departmental procedures would be reviewed”. 

Duncan Smith’s defence was that: “You cannot absolutely prove those two things are connected – you cannot disprove what I said. I believe this to be right.” Pseudoscience has thrived using similar arguments: propositions are presented as fact and assumed to be true unless you can actually prove otherwise. Unicorns, telekinesis, gnomes and angels exist because I can’t prove they don’t. 

This led Jonathan Portes, director of the National Institute of Economic and Social Research and former chief economist at the Cabinet Office, to accuse the Conservative Party of going beyond spin and the normal political practice of cherry picking of figures, to the act of actually “making things up” with respect to the impact of government policy on employment and other matters. 

“I believe I’m right” is an example of someone more certain that they are correct than they deserve to be, and this authoritarian approach can maintain or even strengthen beliefs in the face of overwhelming evidence to the contrary. It demonstrates a government that is simply digging in the trenches of ideology.

Flawed decision-making due to such biases have commonly arisen in political and organisational contexts. Yet it is public, not political behaviours, that have come to be regarded as “adaptive” to fit highly partisan political frames of reference. Apparently it’s only citizens who make mistakes in their decision-making, and whose behaviours need to be rectified.

We are being told that a lot of what we think is wrong. This is the foundation on which the shift in political emphasis from macro-level interventions to micro-level psychointerventions rests. Yet without exploring alternative and comparative forms of knowledge, this is simply conjecture in justification of the mass provision of state perceptions, behaviours and endorsed lifestyles, not verified fact. 

Nudging neoliberalism

Behavioural economics has roots in the work of Herbert Simon –  another winner of the Nobel Memorial Prize in Economic Sciences in 1978 – on bounded rationalityand grew enormously under the attention of Daniel Kahneman – another Nobel Prize in Economic Sciences winner – and Amos Tversky (1979), who argued that there are two broad features of human judgment and decision-making: various errors in coding mechanisms known as heuristics and biases, that lead to violations of the “laws” of logic and consistency. All of which differs from the neoclassical rational choice economic model, which portrays self-interested actors making rational choices in the market place. 

The prize in Economics is not one of the original Nobel Prizes, it wasn’t bequeathed by and instituted through Alfred Nobel‘s will. It was controversially established in 1968 through a donation from the Swedish Central Bank, on the bank’s 300th anniversary. In the late 1960s, Sweden’s central bank was actively campaigning for the country to pursue a more “market-friendly” approach, and the prize, which was established in 1968 to commemorate the bank’s 300th anniversary, became a tool with which to support this campaign. Of course, the prize gives economists a stamp of approval for the general public and politicians alike, legitimising their entire philosophy. 

Of the 74 laureates so far, 28 are affiliated with the University of Chicago, home of neoliberalism. Among those 28 winners are the early champions of neoliberalism, such as Milton Friedman and Friedrick Hayek. In fact the award has continually reinforced an ideology of the primacy of the “free market.” Hayek and Friedman lent great prestige to the cause of neoliberalism, which has contributed greatly to the creation of a rightward shift in the intellectual and political climate in western democracies.

Conservatives since Margaret Thatcher and Ronald Reagan have been powerfully influenced by neoliberal economists. Thatcher’s first encounter with Hayek, for example, came when he published The Road to Serfdom in 1944. She read it as an undergraduate at Oxford, where it became a formative part of her authoritarian, distinctive and enduring outlook. She was radicalised at the age of 18.  

One area of influence on Thatcher’s New Right policy in particular was Hayek’s low regard of trade union power and collective wage bargaining, he saw it as the primary reason for the UK’s economic difficulties (inflation) during the 70s, stating:

“There can indeed be little doubt to a detached observer that the privileges then granted to the trade unions have become the chief source of Britain’s economic decline.” 

The incoming Labour government in 1974 were also blamed for failing to curb the unions during the inflation crisis. However, major contributing factors to the growth of inflation were rapidly rising oil prices, which increased by 70%, tripling in the early 1970s, and the “Barber Boom and Bust”. In the 1972 budget, the Conservative chancellor, Anthony Barber, oversaw a major deregulation and liberalisation of the banking system, replaced purchase tax and Selective Employment Tax with Value Added Tax, and also relaxed exchange controls.

During his term, the economy suffered due to stagflation and industrial unrest, including a miners strike which led to the Three-Day Week. In 1972 he delivered a budget which was designed to return the Conservatives to power in an election expected in 1974 or 1975. This budget led to a period known as “The Barber Boom”.

The measures in the budget, which included a growth in credit (due to bank deregulation and liberalisation) and consumer spending, which helped create a consumer bubble, led to high inflation, rising living costs and subsequent wage demands from public sector workers. The Conservatives, however, were not returned to office, and Labour were left to deal with rising inflation subsequently, until Thatcher’s government took office.

Hayek pressed Thatcher to quickly cut public expenditure, urging her to balance the budget in one year rather than five – and (unbelievably) to follow more closely the example of Pinochet’s Chile. 

Under successive Conservative governments, and to some extend, under Blair’s New Labour, our society has been increasingly organised on overarching and totalising neoliberal principles. Socioeconomic conditions in the UK have fostered a hierarchical, unequal, competitive and above all, adversarial society, for many. 

Wealth is a private matter, whereas “national debt” has become public responsibility. The poorest citizens carry the largest burden of the debt, under the guise of austerity, which, the government claim, is an economic “necessity.” We are told there is no alternative. Any challenge to this ideological preference is met with contempt, and derisive comments that any policy entailing a shift from free market thinking and competitive individualism towards a more equitable, collectivist socioeconomic organisation is economically “incompetent”, “dangerous” and would require a “magic money tree” to “fund” it. Neoliberalism is held up as the ONLY choice we have regarding our socioeconomic organisation. Behavioural economics simply endorses and extends this hegemonic view.

Austerity is actually central to neoliberal economic strategy, and is one consequence of  right-wing libertarian “small state” dogma. Paradoxically, the role of the Conservative state has expanded rather than shrank, and is now all about enforcing public compliance and conformity within a socioeconomic system that is failing them, and the maintenance of strategies of fear, diversion, disempowerment, social divisions, a politically manufactured “scarcity”, a lowering of public expectations and the formulation of “deterrents.” And the institutionalisation of techniques of persuasion, public relations strategies and propaganda, to prop up and maintain the status quo.

The Conservative’s answer to the social injuries inflicted by their overarching, aggressive neoliberalism is to apply the sticking plaster of more increasingly aggressive neoliberalism.

The behaviourist turn reflects a subtle form of psychoauthoritarianism, which is all about enforcing neoliberalism.

Some people were critical of the fact that Hayek shared the 1974 Nobel Memorial Prize in Economic Sciences with Gunnar Myrdal for his “pioneering work in the theory of money and economic fluctuations and … penetrating analysis of the interdependence of economic, social and institutional phenomena.” Milton Friedman was awarded the 1976 prize in part for his work on monetarism. Awarding the prize to Friedman caused international protests. Friedman was accused of supporting the military dictatorship in Chile because of the relationship of economists of the University of Chicago to Pinochet.

Nudge is a technocratic and authoritarian solution to the terminal condition of neoliberalism. Nudge is being used to prop up a failing brand of particularly virulent Conservative end-stage capitalism. It’s basically the PR, packaging, marketing and advertising industry for, and enforcement of, neoliberalism. Because neoliberalism can’t sell itself to the public.

Ask General Augusto Pinochet. He used the “caravan of death” method of selling the “economic miracle” – neoliberalism – to the populace of Chile. He felt that in order to market the market economy, he simply had to kill all of his political opponents. The Rettig Commission puts the count of murdered individuals at approximately 3,000 during the 17-year Pinochet’s military junta

Related image 

Behavioural economics provides the government with more subtle form of authoritarianism that is about psychological coercion. But citizens are nonetheless dying as a consequence of government policies.

Technocracy

Although traditionally, decisions made by technocrats are based on information derived from methodology rather than opinion, in the UK, behavioural economists, or at least those using behavioural economics in policy, tend to make decisions derived from ideology. 

Technocracy became a popular movement in the United States during the Great Depression when it was held that technical professionals, like engineers and scientists, would have a better understanding than politicians regarding the economy’s inherent complexity. Technocracy often arises during economically turbulent periods. In the states, we saw the rise of cybernetic and system models of society, from the likes of Talcott Parsons.

We also saw the development of political behaviouralism, a political pseudoscience that did not represent or reflect “genuine” political research. Instead, empirical consideration took precedence over normative and moral examination of politics. (See the is/ought distinction and naturalistic fallacy for further discussion on the key problems with this approach.)

Behaviouralism emphasised “an objective, quantified approach” to explain and predict political behaviours. It is associated with the rise of the behavioural sciences, modelled after the natural sciences. Behaviouralists also claimed they can explain political behaviour from an “unbiased, neutral” point of view.

Of course, behaviouralism is often most often attributed to the work of University of Chicago professor Charles Merriam who wrote in the 1920s and 1930s following the Great Depression.

The more things change, it seems the more they stay the same.

Behaviouralism was also founded on an insistence on distinguishing between facts and values. Quantitative evidence versus the abstract and the “anecdotal”. Sound familiar?

However, there’s also a difference between facts and meanings, human behaviours are meaningful and purposeful, human agency arises in contexts of intersubjectively shared meanings, from which there is no cultural or mind-independent, objective vantage point from which we may observe with value neutrality. And surely, abstract values such as “freedom”, “democracy” and “equality” are necessarily central to political discourse. Democratic politics must necessarily draw on the qualitative and the normative dimensions of social realities. 

Behaviouralism was an inevitable consequence of positivism. Auguste Comte (1798-1857,) who was regarded by many as the founding father of social sciences, particularly sociology, and who coined the term positivism,” was a Conservative. He believed social change should happen only as part of an organic, gradual evolutionary process, and he placed value on traditional social order, conventions and structures. Although the notion of positivism was originally claimed to be about the sovereignty of positive (verified) value-free, scientific facts, its key objective was politically Conservative. Positivism in Comte’s view was “the only guarantee against the communist invasion.” (Therborn, 1976: 224).

The thing about the fact-value distinction is that those who insist on it being rigidly upheld the most generally tend to use it the most to disguise their own whopping great ideological commitments. In psychology, we call this common defence mechanism splitting. It’s a very traditionally Conservative way of rigidly demarcating the world, imposing hierarchies of ranking, priority and order, to assure their own ontological security and maintain the status quo, regardless of how absurd this shrinking island of certainty appears to the many who are exiled from it.

Perhaps unsurprisingly, Comte’s starting point is the same as Hayeks, (another Nobel prize economist), namely the existence of a spontaneous order. It’s a Conservative ideological premise, and this is one reason why the current neoliberal  government embrace the notion of positivism without any acknowledgement of its controversies.  

Behaviouralism was a political, not a scientific concept. Moreover, since behaviouralism is not a research tradition, but a political movement, definitions of behaviouralism follow what behaviouralists wanted. Behaviouralists believe “truth or falsity of values (such as democracy, equality, and freedom, etc.) cannot be established scientifically and are beyond the scope of legitimate inquiry. They are therefore dismissed from legitimate consideration.

Christian Bay believed behaviouralism was a pseudopolitical science and that it did not represent “genuine” political research. Bay objected to empirical consideration taking precedence over normative and moral examination of politics.

In sociology, interpretivist researchers assert that the social world is fundamentally unlike the natural world insofar as the social world is meaningful in a way that the natural world is not. As such, social phenomena cannot be studied in the same way as natural phenomena. Interpretivism is concerned with generating explanations and extending understanding rather than simply describing, ranking and measuring social phenomena, and establishing basic cause and effect relationships. 

Behaviouralism initially represented a movement away from “naive empiricism“, but as an approach, it has been criticised for its naive scientism. Additionally, some critics believe that the separation of fact from value makes the empirical study of politics impossible.

Positivist politics was discarded half a century ago, as a reactionary and totalitarian doctrine. It is true to say that, in many respects, Comte was resolutely anti-modern, and he also represents a general retreat from Enlightenment humanism. His somewhat authoritarian positivist ideology, rather than celebrating the rationality of the individual and wanting to protect people from state interference, instead fetishised the scientific method, proposing that a new ruling class of authoritarian technocrats should decide how society ought to be run, and how people should behave. 

Which brings us back to the present. This is a view that the current government, with their endorsement and widespread experimental application of nudge theory, would certainly subscribe to.

History has witnessed the “scientific” theories of Darwin politically caricatured and applied to policy-making and society. We also witnessed the terrible conclusion of social Darwinism, as it inspired and underpinned the eugenics movement, which clearly played a critical role in the terrible genocide programmes, instigated and implemented by the technocratic government in Nazi Germany.

Leading Nazis, and early 1900 influential German biologists, revealed in their writings that Darwin’s theory and publications had a major influence upon Nazi race policies. The ideal that “all people are created equal”, which came to dominate Western ideology through human rights legislative frameworks, arising following the Second World War in response to the atrocities, has not been universal or constant among nations and cultures. Now, here in the UK, it has once again been replaced by neoliberal ideals of market place individualism and competition for “scarce” resources. 

The first formulation of the term “Nudge” and associated principles was developed in cybernetics by James Wilk around 1995 and described by Brunel University academic D. J. Stewart as “the art of the nudge” (sometimes referred to as micronudges.)

Nudge is founded on a variety of cognitive theories, and its methodology has been largely experimental. (See The new Work and Health Programme: government plan social experiments to “nudge” sick and disabled people into work, for example.)

However, important questions have been raised about this approach as it has been advanced in both theory and practice. The recent adoption of wholesale experimentation by governments on a naive public, for example by the UK’s Behavioural Insights Team, the government of New South Wales, and others (Haynes et al, 2012) has attracted attention. In particular, the ethical implications of conducting experiments and the practical issues of their implementation raise important challenges around the maintenance of internal and external validity and the often competing demands of scientists and political decision-makers.

Behavioural economics has been used as a political legitimation of punitive welfare policies, entailing the removal of support for food, fuel and shelter, in the form of welfare sanctions. The government have refused to listen to evidence that challenges the basis of their justification. Nudge is being used as an authoritarian tool to ensure public conformity with inhumane policies and a neoliberal agenda. 

It also extends a supremacist view, in that the public are regarded as “cognitively incompetent”, the theories rest on the assumption that most people don’t know how to act in their own best interests, whatever those interests may be. Yet those formulating the nudges are somehow adept at making decisions and at deciding what is in our “best interests”. 

The coming of the policy lab and the legitimisation of political experimentation

Psychopolicy platforms are not simply the owners of information but are fast becoming owners of the infrastructures of society, too. Nudge has become a prop for neoliberal hegemony and New Right Conservative ideology. It’s become a technocratic fix – pseudo-psychology that doubles up as “common sense”, aimed at maintaining the socioeconomic order. It’s become a naturalised approach to public policy. 

How can behavioural economists claim objectivity when they are active participants within the (intersubjectively constructed) cultural, political, economic and social environment, sharing the same context that allegedly shapes everyone else’s perceptions, conceptions, cognitive capacities and behaviours? 

How exactly does behavioural economics itself miraculously transcend the reductionist and deterministic confines of bounded rationality, cognitive bias, and escape the stimulus-response chain? If all behaviours are determined, then so are political, psychological and economic theories and policies. And so is the pursuit of “objective” evidence.

As well as shaping behaviour, the psychopolitical messages being disseminated are all-pervasive, entirely ideological and not verifiably or reliably rational: they reflect and are shaping, for example, an anti-welfarism that sits with Conservative agendas for welfare “reform”, austerity, the “efficient” small state and also, are being used to legitimise these policy directions. Behavioural economics theory is even being used to “re-educate” our children as to how and who they should be.

Public and “social innovation” labs are enjoying enormous and lucrative political popularity. Nesta’s Innovation Lab has become a key player in the global circulation of policy lab ideas, and a connective node in a variety of lab networks. The Cabinet Office has established Policy Lab UK, a lab at the centre of government. GovLab in New York, MindLab in Denmark, and many others are now part of a global movement of organisations seeking to apply “radically new methods” to the practices of government

Social-emotional learning (SEL) encompasses concepts such as character, education, growth, mindset, “resilience”, “grit”, perseverance, so-called non-cognitive or non-academic and other mass marketed traditional and ghastly public school values, “personal qualities” and “competences.”  

In the last couple of years, social-emotional learning has emerged as a key policy priority from the work of international policy influencers such as the OECD and World Economic Forum; psychological entrepreneurs such as Angela Duckworth’s Character Lab” and Carol Dweck’s “growth mindset” work; venture capital-backed philanthropic advocates (e.g. Edutopia); powerful lobbying coalitions (CASEL) and institutions (Aspen Institute) and government agencies and partners, especially in the US (for example, the US Department of Education “grit” report of 2013) and in the UK: in 2014 an all-party parliamentary committee produced a sanctimoniousCharacter and Resilience Manifesto” in partnership with the Centre Forum think tank, with the Department for Education following up with funding for schools to outsource the development of character education programmes.

Apparently social mobility depends on the characters of people in a society, and has nothing to do with access to opportunities and socioeconomic inequalities. The Manifesto says: “Character and Resilience are major factors in social mobility but are often overlooked in favour of things which are more tangible and easier to measure.” Or more obvious and strongly correlated.

Social-emotional learning theory is the product of a fast policy network of “psy” entrepreneurs, global policy advice, media advocacy, philanthropy, think tanks, technology research and development and venture capital investment.

Together, this alliance have produced shared narratives and vocabularies, aspirations, and offers techniques of quantification of the “behavioural indicators” of classroom behaviours that correlate to psychologically defined categories of character, mindset, grit, and other personal qualities defined by social-emotional learning theory.

As Agnieszka Bates has argued in The management of ‘emotional labour’ in the corporate re-imagining of primary education in England, that psychological advocates of SEL have conceptualized character as determined, but malleable, as well as measurable. SEL defines and manages the character skills that are most valuable to the labour market. As such, she describes SEL as a psycho-economic fusion of economic goals and psychological discourse in a corporatized education system. Specific algorithms and metrics have already been devised by prominent psycho-economic centres of expertise to measure the economic value of social-emotional learning. 

Policies that prioritise “resilience” tend to put the onus of inequalities, poverty and other difficult circumstances and disaster responses on individuals rather than collective, publicly coordinated efforts. Tied to the emergence of neoliberal discourse, the political promotion of  individual citizens’ resilience diverts attention away from governmental responsibility and towards localised, laissez-faire responses. How the term “resilience” or “grit” is defined affects research focuses; different or insufficient definitions will lead to inconsistent research about the same concepts.

Research on resilience has become more heterogeneous in its outcomes and measures, convincing some researchers to abandon the term altogether due to it being attributed to all outcomes of research where results were more positive than expected. Other researchers have pointed to cultural relativity, for example, in the area of indigenous health, where they have shown the impact of culture, history, community values, and geographical settings on resilience in indigenous communities.

Another problem with this type of character education is that it promotes an amoral and careerist “looking out for number one” perspective. This is simply neoliberal competitive individualism in the guise of psychological constructs, rather than being tethered to, say, social conscience or moral imperatives. Achievement is narrowly defined as an endless competition for money, status, highly specific types of “success” and the next win. 

It’s an important distinction, because while it’s fair to acknowledge that it takes grit, courage and self-control to be a successful doctor, teacher or social worker, exactly the same could be said about a suicide bomber or mass murderer. I‘m sure many psychopaths and villians would have scored extremely well in such character assessments, being gritty, extremely hard-working, resilient, supremely self-controlled, charming and wildly optimistic.

Empathy, justice, collectivism and public service seem to be conspicuously absent in the educational shopping list of desirable dog eat dog character traits.

It’s difficult to miss the major influence of Martin Seligman and Christopher Peterson’s Character Strengths and Virtues, which was a major contribution to the methodological study of “positive psychology,” embedded in SEL. Given their focus on “improving human functioning” and “wellbeing”, positive psychology is closely related to “coaching psychology.”

However, Seligman and Peterson’s 24 “character strengths” were derived from religious and philosophical texts, and not from empirical evidence or scientific discourse, it could be argued that opinion has shaped research here rather than research shaping opinion. Furthermore, most of the 24 strengths do not have significant association with all positive outcomes and various studies yield contradictory results. Additionally, some empirical studies show that development of some character strengths can lead to degradation of other strengths. 

In Positive Psychology: A Foucauldian CritiqueMatthew McDonald and Jean O’Callahan argue that the “character strength” approach reflects a new political system of surveillance that risks creating an unintended consequence: disillusionment and alienation in much the same way that the DSM (Diagnostic and Statistical Manual of Mental Disorders) has achieved by marginalising those whose characters do not conform to society’s norms”. Moreover, it is a new regulatory tool for selection, control, and discrimination in the workplace, just as “personality measures” have been used in the past.

The authors further argue that such an approach may influence organisational culture by manipulating employee identity to control and coerce their workforce into more productive modes of functioning. Finally, they believe that Strength-Approaches support neoliberalism in treating the social domain as an economic domain, to promote self-governance, self-reliance and thus serves as tool in the implementation of current workplace policy and welfare “reform” in a number of Western nations, especially the US and UK.

The authors say that positive psychology privileges particular modes of functioning by classifying and categorising character strengths and virtues, supporting a neoliberal economic and political discourse, and has an “adversarial dialogue, with humanistic psychology.” 

Central to antihumanism more generally is the view that concepts of “human nature” “man”, or “humanity” should be rejected as historically relative or metaphysical. Nietzsche argues in Genealogy of Morals that human rights exist as a means for the weak to constrain the strong; as such, they do not facilitate the emancipation of life, but instead, deny it.

However, human rights were formulated to ensure that the powerful are accountable to citizens, and promote the idea that all life has equal worth, regardless of social status. “Constraining” genocide is not only acceptable, it’s desirable. 

Humanist Tzvetan Todorov identified within modernity a trend of thought which emphasises science and within it, the trend towards a deterministic view of the world. He clearly identifies positivist theorist Auguste Comte as an important proponent of this view. 

For Todorov Scientism does not eliminate the will but decides that since the results of science are valid for everyone, this will must be something shared, not individual. In practice, the individual must submit to the collectivity, which “knows” better than he does.” The autonomy of the will is maintained, but it is the will of the group, not the person…scientism has flourished in two very different political contexts…The first variant of scientism was put into practice by totalitarian regimes.” (The Imperfect Garden. 2001. Pg. 23)

Positivism is a form of epistemological totalitarianism. It is an outdated view that society, like the physical world, operates according to general laws, and that all authentic knowledge is that which is verified.

However, the verification principle is itself unverifiable.

Positivism tends to present superficial and descriptive rather than meaningful, in-depth and explanatory accounts of social events and phenomena. In psychology, behaviourism has been the doctrine most closely associated with positivism. Behaviour from this perspective can be described and explained without the need to make ultimate reference to mental events, emotions or to internal psychological processes. Psychology is, according to behaviourists, the isolated “science” of behaviour, and not the mind.

This approach, which has no regard for human reasoning, meanings and phenomenological experience, is echoed in behavioural economics, which generally doesn’t engage with people at the level of conscious awareness and rationality. It is claimed that nudges only work “in the dark,” as it were.

While positivists more generally locate causal relationships at the level of observable surface events, critical realists locate them at the level of deeper, underlying generative mechanisms. For example, in science, gravity is an underlying mechanism that is not directly observable, but it does generate observable effects. In sociology, on a basic level, Marx’s determining base (which determines superstructure) may be regarded as a generative mechanism which gives rise to emergent and observable properties. 

A RCT is a positivist research model in which people are randomly assigned to an intervention or a control (a group with no intervention) and this allows narrow comparisons to be made. Widely accepted as the “gold standard” for clinical trials, the foundation for evidence-based medicine, RCTs are used to establish causal relationships. These kinds of trials usually have very strict ethical safeguards to ensure the fair and ethical treatment of all participants, and these safeguards are especially essential in government trials, given the obvious power imbalances and potential for abuse. A basic principle expressed in the Nuremberg Code is the respect due to persons and the value of a person’s autonomy. And life.

Epistemology is the study or theory of the nature and grounds of knowledge, especially with reference to its limits, reliability and validity. It’s invariably linked with how a researcher perceives our relationship with the world and what “social reality” is (ontology), and how we ought to investigate that world (methodology).

For example, in sociology, some theorists hold that social structures largely determine our behaviour, and so behaviour is predictable and objectively measurable, others emphasise human agency, and believe that we shape our own social reality to a degree, and that it’s mutually and meaningfully negotiated and unfixed. Therefore, detail of how we make sense of the world and navigate it is crucially important, and so is the context.  Behavioural economics and any form of epistemic governance must surely accommodate and reflect this complexity and plurality of perspective.

Neoliberalism is failing. It’s not failing because populations lack rationality, cognitive capacity or “character”: it’s failing because neoliberalism itself doesn’t accommodate and reflect rationality, nor does it fulfil even basic public needs. It places limits on human development and stifles potential.

The political response is also irrational and reflects cognitive bias. The response, so far, has been aimed at coercing citizens to “adapt” to a failing socioeconomic policy framework, rather than to change the framework itself.

Image result for chomsky neoliberalism

 

 


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More allegations of Tory election fraud, now we need to talk about democracy

The Conservative Party are facing another investigation from the Electoral Commission following evidenced allegations that they operated a secret call centre during the general election campaign, breaching electoral law, an undercover investigation by Channel 4 News has revealed. 

An undercover reporter working for Channel 4 News secured work at Blue Telecoms, a company in Neath, South Wales. In an area plagued by unemployment and low wages, the call centre hired up to a hundred people on zero-hours contracts. For weeks, they contacted thousands of potential voters in marginal seats across the UK. 

The hired callers were told to say they were working for a market research company called “Axe Research”. No such company is registered in England and Wales. Furthermore, callers were instructed to say that the call centre was situated in Cardiff, rather than Neath.

The investigation has uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

● Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, and insisted the calls were legal.

A Conservative spokesman said: “Political parties of all colours pay for market research and direct marketing calls. All the scripts supplied by the party for these calls are compliant with data protection and information law.”

Under the Representation of the People Act, it is illegal to employ someone “for payment or promise of payment as a canvasser for the purpose of promoting or procuring a candidate’s election”.

Call centre employees working on behalf of the party used a script that certainly appeared to canvass for support on film, rather than conduct market research. On the day of the election, call centre employees contacted voters to promote individual candidates.

Anya Proops, a QC specialising in information law, told Channel 4 that political parties had to ensure that third parties working on their behalf followed the law.

“It’s an illegal practice, it’s prohibited under the legislation and in so far as it’s something which has tainted the overall result in favour of a political candidate, then it can void that result.” 

Blue Telecoms is run by Sascha Lopez. He told The Guardian: “In relation to the Conservative party project, I am unable to comment on the content of the scripts or calls to TPS [Telephone Preference Service] numbers, as the scripts and lists of who to call and when to call were given to us by Conservative campaign HQ in London and were not influenced by my team.”

However, a whistleblower at the call centre told Channel 4 News that they had been making potentially unlawful phone calls to voters. 

Undecided voters were fed key Conservative campaign messages, including references to the Brexit negotiations and warnings about a hung parliament.

On the day that voters went to the polls, undecided voters were told that: “the election result in your marginal constituency is going to be very close between Theresa May’s Conservatives and Jeremy Corbyn’s Labour Party”. Callers were also recorded quoting media articles that were pro-Conservative. Operating from a script, the staff claimed they were carrying out calls for “market research” and “polling”. 

One caller is recorded saying: “It was reported in the Daily Mirror in September last year that Jeremy Corbyn is not concerned about the numbers of people coming to live in the UK and it was reported on Sky News this year that Theresa May has restated her pledge to reduce net Migration.”

People were then asked: “Just thinking about these reports in the media and the reports that you live in a marginal constituency that may determine who is prime minister. So does knowing that you live in a marginal constituency that will determine who is prime minister for the Brexit negotiations, does that make you a lot more likely to vote for Theresa May’s Conservative candidate or a little more likely to vote for Theresa May’s Conservative candidate, or are you still unsure, or does it not make a difference?”

The broadcaster’s evidence suggests that on the day of the election, staff called voters in 10 marginal seats, including Bridgend, Gower, Clwyd South and Wrexham.

As the election campaign started, the information commissioner, Elizabeth Denham, wrote to all the major political parties reminding them of the law around telephone calls and data protection. She said that calling voters to promote a political party was “direct marketing” and was regulated by law.

A week before the election, the same call centre staff started saying they were calling on behalf of Theresa May’s Conservatives.

The Conservative party said the call centre was conducting “market research” on its behalf, and was not canvassing for votes. The call centre confirmed it was employed by the party, but has so far denied canvassing on its behalf. 

The Channel 4 undercover reporter has captured evidence that certainly seems to refute that claim. 

The use of ‘big data’ and psychographic targeting

Teams of statisticians and behavioural psychologists who subscribe to the burgeoning practice of “psycho­graphic targeting” have designed their own version of a Myers-Briggs personality test. The original test explores “the basic differences in the ways individuals prefer to use their perception and judgement.”

The test data is supplemented by recent issue surveys, and information from online surveilance, together they are used to categorise political supporters, who then receive psychologically tailored canvassing messages, social media targeting, phone calls and doorstep visits. The micro-targeting of voters has been around for a while, but the Conservative operation has deepened the intensity of the effort and the use of vast resources of psychological data.

This is the campaign approach from a government that claims to advocate a “small state” and “minimal interventions”. However the methods being used which entail the manipulation and management of public perceptions and voting behaviours resemble those of authoritarian regimes, not a healthy liberal democracy. 

Authoritarian propagandists attempt to convey power by defining reality. The reality they portray is usually very simple. The account of reality is offered with the primary goal of switching voters’ value systems to align with the authoritarian value system.

This whole approach is the logical conclusion of the libertarian paternalists‘ “behavioural change” agenda that has been embedded in policies designed by the nudge unit since 2010 in the UK. The political misuse of psychology has been disguised as some kind of technocratic “fix” for a failing neoliberal paradigm, and paraded as neutral “science”. However, its role as an authoritarian prop for an ideological imposition on the population has always been apparent to some of us, especially given the more visible evidence of political narratives and the stage management of our democracy via an extremely manipulative mainstream media over recent years.

The Conservatives’ behaviour change agenda is designed to align citizen’s perceptions and behaviours with neoliberal ideology and the interests of the state. However, in democratic societies, governments are traditionally elected to reflect and meet public needs. The use of “behaviour change” policy involves the state acting upon individuals, and instructing them how they must be. This is profoundly undemocratic. In fact it turns democracy completely on its head. 

A dark message for democracy

Political “dark” advertising that is only seen by its intended recipients is a much greater cause for concern than “fake news” in the spread of misinformation, because it is invisible to everyone but the person being targeted. This means that the individually tailored messages are not open to public scrutiny, nor are they fact checked.

A further problem is that no-one is monitoring the impact of the tailored messages and the potential to cause harm to individuals. The dark adverts are designed to exploit people’s psychological vulnerabilities, using personality profiling, which is controversial in itself. Intentionally generating and manipulating fear and anxiety to influence political outcomes isn’t a new thing. Despots have been using fear and slightly less subtle types of citizen “behaviour change” programmes for a long time. 

The right wing media’s blatant propaganda approach to election campaigning on behalf of the Tories had already contributed significantly to a serious erosion of democratic norms in the UK, the undermining of public trust, to such an extent that profoundly anti-democratic alternatives suddenly seem perfectly acceptable here.

The reality is that often, authoritarians construct an incongruent, flimsy and meaningless language of democracy in order to erect a fact proof screen around an undemocratic reality.  They offer a lot of glittering generalities to the public. However, those apparently incoherent, meaningless slogans are especially designed to signal intents to groups from which the government wants to gain approval. Dog whistling and wedge issues are used extensively by the right.  

Dog whistling is closely associated with a broader wedge strategy, whereby the political party introduces a divisive or controversial social issue into a campaign, aligning its own stance with the dissenting faction of its opponent party, with the goal of causing vitriolic debate inside the opposing party, defection of its supporters, and the legitimising of sentiment which had previously been considered inappropriate. Political campaigns use wedge issues to exploit tension within a targeted population, and undermine unity. 

In light of this, it’s hardly a shocking revelation that an authoritarian government is also using highly tailored and underhanded “dark adverts” to target individuals online, on the basis of information gathered about them and then applied to a process of extensive psychological profiling in order to influence voting behaviours, and the election outcome.

UK voters are being targeted with highly specific and manipulative messages in an attempt to influence their vote.

The shadowy world of online political advertising has until recently gone largely unmonitored, despite the huge power and reach of Facebook and despite social media messaging now thought to have contributed to the election of Donald Trump and the Vote Leave victory.

The new forms of psychological electioneering are invisible to all but the individual people they are designed to reach and influence. 

During the EU referendum, Vote Leave spent a whopping 98 per cent of its £6.8m budget on digital advertising, mostly via Facebook. In the 2015 election, the Conservatives spent £1.2m on digital campaigning, compared with Labour’s £160,000. This meant that the Conservatives reached 17 million people per week, while Labour reached only 16 million in their best month. Facebook claimed that the Conservatives had been able to serve adverts to 80 cent of the site’s users in key marginals. It also boasted that the company “played a part on a highly targeted campaign, helping the Conservatives to speak to the right people over and over again.”

The private companies and individuals who are stage managing our democracy

Dr Simon Moores, visiting lecturer in the applied sciences and computing department at Canterbury Christ Church University and a technology ambassador under the Blair government, said the Information Commisioners Office’s recent decision to shine a light on the use of big data in politics was timely. He said:

“A rapid convergence in the data mining, algorithmic and granular analytics capabilities of companies like Cambridge Analytica and Facebook is creating powerful, unregulated and opaque ‘intelligence platforms’. In turn, these can have enormous influence to affect what we learn, how we feel, and how we vote. The algorithms they may produce are frequently hidden from scrutiny and we see only the results of any insights they might choose to publish.”

He goes on to say: ”They were using 40-50,000 different variants of an ad every day that were continuously measuring responses and then adapting and evolving based on that response.”

Strategic Communication Laboratories (SCL) is a British behavioural science company. The SCL Group, that once advised Nato on so-called “psy-ops”, is a private British behavioural research and strategic communication company. The company describes itself as “global election management agency”.  SCL’s approach to propaganda is based upon a methodology developed by the associated Behavioural Dynamics Institute (BDI). Nigel Oakes founded the latter and also set up Strategic Communication Laboratories and using the new methodology from BDI, ran election campaigns and national communication campaigns for a broad variety of international governments. BDI say: “The goal of the BDI is to establish Behavioural Dynamics as a discipline for the study of group behaviour change.”

There isn’t much information around about BDI‘s connection with military operations, though links with NATO are well-established – see Countering propaganda: NATO spearheads use of behavioural change science, for example. From the article: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL on the other hand, has a clearly defined defence and military division who: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL has different “verticals” in politics, military and commercial operations. All of those operations are based on the same methodology (Target Audience Analysis) and, as far as can be discerned from the outside, SCL and affiliates have very obscure corporate structures with confusing ownership.

In the United States, SCL has gained public recognition mainly though its affiliated corporation Cambridge Analytica (CA). It was created in 2013 as an offshoot of its British parent company (the SCL Group,) to participate in US politics. In 2014, CA was involved in 44 US political races. Their site says: Cambridge Analytica uses data to change audience behavior.” 

And:

PERSUASION

“More effectively engage and persuade voters using specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate.”

And: “Leveraging CA’s massive team of data scientists and academics, CA is able to provide optimal audience segments based on big data and psychographic modeling. Then, using a sophisticated electronic data delivery system, CA is able to provide TV advertising campaign data that may be used to inform media buyers about shows that have the highest concentrations of target audiences and the least amount of waste; all of which leading to higher media ROI [return on investment] and more voter conversions.”

The company is heavily funded by the family of Robert Mercer, an American hedge-fund billionaire. I’ve mentioned Mercer in a previous article about the right’s undue influence on the media and on voting behaviour. Mercer made his money as a pioneer in the field of Computational Linguistics.

Mercer later became joint CEO of Renaissance Technologies, a hedge fund that makes its money by using algorithms to model and trade on the financial markets. 

One of its funds, Medallion, which manages only its employees’ money, is the most successful in the world – generating $55bn so far. And since 2010, Mercer has donated $45m to different political campaigns – all Republican – and another $50m to non-profits – all right wing, ultra-conservative. This is a billionaire who is trying to reshape the world according to his personal interests, beliefs, wishes and wont. He is an advocate of the neoliberal right, who seek to combine a market economy and economic deregulation with the traditional right wing beliefs in patriotism, élitism, and law and order, delivered within an authoritarian framework. Mercer is known for his anti-welfare and right libertarian views.

To give you a flavour of Mercer’s interests, you only need to follow the money trail: he funds a climate change denial thinktank, the Heartland Institute, and he likes to disrupt the mainstream media. In this aim, he is helped by his close associate Steve Bannon, self-declared “economic nationalist”, Trump’s campaign manager and now chief strategist. The money he gives to the Media Research Center, with its paranoid, anti-progressive mission of correcting “liberal bias” is just one of his pet media projects. He has also worked as vice president of Cambridge Analytica‘s board, the private data-analytics that is owned largely by the Mercer family

Mercer and his family are major donors to Conservative political causes such as Breitbart News. He is the principal benefactor of the Make America Number 1 political action committee (Super PAC). Around 2012, Mercer reportedly invested $5 million in the British data science company, the SCL Group. Most political campaigns run highly sophisticated micro-targeting efforts to locate voters. SCL promised much more, claiming to be able to manipulate voter behaviour through psychographic modeling. This was precisely the kind of work Mercer values.

SCL claimed to be able to formulate complex psychological profiles of voters. These, say the company, would be used to tailor the most persuasive possible message, acting on that voter’s personality traits, hopes or fears.

Of course Mercer was a major supporter of Donald Trump’s 2016 campaign for president and Brexit in the UK. Mercer donated the services of the data analytics company Cambridge Analytica to Nigel Farage and UKIP. The company was able to “advise” and influence Leave.eu through harvesting data from people’s Facebook profiles in order to target them with individualised persuasive messages to vote for Brexit. However, Leave.eu did not inform the UK electoral commission of the donation, contrary to the law which demands that all donations valued over £7,500 must be reported. 

When SCL Elections formed Cambridge Analytica in 2013, the company hired researchers from Cambridge University, hence the name. CA collects data on voters using sources such as demographics, consumer behaviour, internet activity, and other public and private sources. CA is using psychological data derived from millions of Facebook users, largely without users’ permission or knowledge. The company is also trying to change people’s perceptions and behaviours without their consent.

The company maintains offices in New York City, Washington, D.C., and London.

Cambridge Analytica claim to predict not just peoples’ voting intentions and preferences, but also their personality types. The company is proprietorial about its precise methods, but says large-scale research into personality types, based on hundreds of thousands of interviews with citizens, enables them to chart voters against five main personality types – openness, conscientiousness, extraversion, agreeableness and neuroticism. With its head office in London, the company is “A global election management agency, skilled in applying behavioural modeling and microtargeting solutions to political campaigns.”

The marketisation of democracy: the highest bidder wins all, while claiming to speak for the “ordinary person”

Stephen K. Bannon, President Trump’s chief strategist and the intellectual force behind his nationalist agenda, said in February that the new administration is locked in an unending battle against the media and other globalist forces to “deconstruct” an “outdated system of governance”. Jennifer Rubin in The Washington Post writes:

“’They’re going to continue to fight,’” Bannon said of the media, which he repeatedly described as ‘the opposition party,’ and other forces he sees as standing in the president’s way. ‘If you think they are giving you your country back without a fight, you are sadly mistaken.’

Atop Trump’s agenda, Bannon said, was the ‘deconstruction of the administrative state’ — meaning a system of taxes, regulations and trade pacts that the president and his advisers believe stymie economic growth and infringe upon one’s sovereignty.

For those who doubted Trump-Bannon’s determination to destroy the liberal international order that has kept world war at bay and promoted global prosperity since the end of World War II, this will come as a rude awakening. Bannon’s simultaneous attack on the media suggests that it is not simply about trade or immigration policy.”

So data technology, surveilance, psychology and social media and manipulative messaging campaigns are being combined in a powerful new way to sway opinions and win elections without people’s knowledge. In essence, a new, dark, subliminal propaganda war is being waged against citizens by those who wield power, serving the narrow interests of those who do and who are funded by a hidden few who want to weild power also.

Lynton Crosby has been a close advisor in the Conservative election campaigns of Australia, Canada and the UK, and is well known for his racist dog whistling and wedge strategies, influential at an international level.

“In a campaign, what you try to do is either change or reinforce some perceptions that people have in order to influence their behaviour,” says Crosby. 

Crosby’s emphasis is on “below the radar” campaigning, and the targeting of marginal constituencies with highly localised campaigning, latching on to local issues and personalities. To find such divisive and potentially diversionary issues, Crosby’s business partner Mark Textor runs focus groups to find which social groups to target with what questions. Crosby is said to focus on delivering simple messages, targeting marginal constituencies and the use of lots of polls and data. 

 Lynton Crosby, second left, at the party’s annual conference in 2015 with, from left, Lord Feldman, Jim Messina (former Obama campaign chief also hired by the Tories) and then party chairman Grant Shapps. Photograph: David Hartley/Rex

“In a campaign, what you try to do is either change or reinforce some perceptions that people have in order to influence their behaviour,” Crosby says.

Their site commentary highlights whose “democratic” interests Crosby and Textor serve:

“We combine decades of experience in research, political campaigns, strategic communications, media, and corporate intelligence to deliver winning strategies at the highest levels of business and government.

Having worked on successful election campaigns across four continents, we understand the need for timely, actionable intelligence, so our clients can focus the right message and resources on their most persuadable ‘swing voters’ to get the results they want.”

Note the reference to “behaviour changing messages”.

textor

Crosby Textor also claim that: “the team are specialists in advising major companies in how to position themselves to ensure they are integral to government decision-making.”

It was Crosby that created the campaign for the Conservatives with the slogan “Are you thinking what we’re thinking?”: a series of posters, billboards, TV commercials and direct mail pieces with messages such as “It’s not racist to impose limits on immigration” and “how would you feel if a bloke on early release attacked your daughter?” focused on hot-button issues like “dirty” hospitals, landgrabs by “gypsies” and restraints on police behaviour.

In April 2016, Mayor of London and Conservative, MP Boris Johnson, was accused of “dog whistle racism” by Shadow Chancellor of the Exchequer and Labour MP John McDonnell, when Johnson suggested US President Barack Obama held a grudge against the United Kingdom due to his “ancestral dislike of the British Empire” as a result of his “part-Kenyan” heritage after Obama expressed his support for the UK to vote to remain in the European Union ahead of the UK’s referendum on EU membership. Crosby also tried to link Sadiq Khan with terrorist organisations –  the Conservative mayoral candidate’s campaign, was run by Crosby Textor

Mark Textor, co-founder of the private company, was mentored by the late Richard Wirthlin, a pollster who was chief strategist to US President Ronald Reagan. Someone else with past connections to the Wirthlin Group is Kellyanne Conway, President Trump’s election campaign manager and now counsellor to the president, serving alongside Steve Bannon, assistant to the President and White House chief strategist.

All singing from the same crib sheet.

Since Trump’s inauguration, Conway has been embroiled in a series of controversies, including using the phrase “alternative facts, making reference to a “Bowling Green massacre” which never occurred, (Conway “cited” it as justification for a travel and immigration ban from seven Muslim-majority countries enacted by Trump), claiming Michael Flynn had the full confidence of the president hours before he was dismissed, and publicly endorsing commercial products associated with the president’s daughter Ivanka Trump. As a result, a number of media outlets have called her credibility into question, with some refusing her requests for one-on-one interviews.

When such manipulative tactics are exposed from time to time, it’s like a curtain shifting temporarily to give you a glimpse into another dimension, populated by billionaires and a handful of mercenary henchmen who drew up the machinations of a war being waged on democracies, in order to terraform political landscapes to suit the dystopic interests of one percent of the global population, at the expense of the needs of the ninety nine percent. You would be forgiven for thinking that the world and the media are being run almost exclusively by a small number of elitist, pan-nationalist aliens. It’s not a conspiracy theory. It’s a reality.

Jim Messina is a political adviser who was the White House Deputy Chief of Staff for Operations under President Barack Obama from 2009 to 2011 and served as the campaign manager for Obama’s highly successful 2012 re-election campaign. Messina was hired as a campaign strategy adviser to the UK Conservative Party in August 2013. Messina operated from the US during the 2015 general election campaign. He has made statements about his personal admiration for David Cameron. Theresa May has also added him to her team of strategists. 

Gone are the days when it was expected that the public decided who to vote for because of the policies on offer from each party. Now the government focuses on the use of private political masters of the dark campaign arts, who use “political-voter surveillance” techniques, along with a combative and emotional approach to messaging, rather than a rational and reasonable one, and a level of cunning that most definitely treads around the very outer edges of ethics. 

One of Messina’s key strategic methods is finding and targeting swing voters through the meticulous gathering and monitoring of voter information using private polls, and the use of social media “targeting”.  He uses social networking techniques and social media, having sought and received advice from top names in the tech world including Steve Jobs.

Messina uses micro-targeting based on online data. His approach is based on the in-depth psychometrically profiling of people, using publicly available data, including their Facebook “likes” and group memberships. This information is used to create effective and directed digital dark advertising to target millions of voters and manipulate their psychological tendencies and play to their traits.  

Messina has developed a private consulting firm –The Messina Group, which “works with organizations in the private, public, and social sectors to achieve their strategic goals.” The company has an office in London, on Old Park Lane. It says on the site says:

“Using state of the art data and analytics, The Messina Group can harness and amplify the reach of your social network. We accurately model your organization’s likely supporter, voter, or consumer, and – by overlaying that with your existing social media base – we can develop a targeted list of potential new supporters. This targeted, person-to-person sharing is the future of advertising in a fundamentally digital and social world. The Messina Group will ensure that your organization is ahead of the competition.” 

One tactic integrated in this method is aimed at generating a bandwaggon effect, which I have discussed at length elsewhere. The bandwagon effect occurs in voting: some people vote for those candidates or parties who are likely to succeed (or are proclaimed as such by the media). The bandwagon propaganda technique has been applied to situations involving majority opinion, such as political outcomes, where people alter their opinions to the majority view. 

Such a shift in opinion can occur because individuals draw inferences from the decisions of others, which shapes an informational cascade. A cascade develops when people “abandon their own information in favour of inferences based on earlier people’s actions, regardless of how irrational that may be. Bandwaggon propaganda draws on our natural tendency towards social conformity.

During the 2015 general election, the government were accused of trying to “buy the general election” by quietly raising the legal spending limit by £6.2 million to £32.7m in the face of concerns from the Electoral Commission over “undue influence”. The party has reportedly amassed a war chest of more than £70 million. The change to the law on candidates’ election spending, passed without parliamentary debate.

A new project called Who Targets Me, has been attempting to address the lack of transparency of targeted election messaging, by recruiting social media users to share information on what political adverts they are seeing.

It says on their site: “Analysing the aggregated data will allow us to draw out insights about exactly which demographics are being targeted and the exact media and language that campaigners are using to influence your vote.”

In an effort to do something about the lack of transparency, Who Targets Me built a browser extension for Facebook users to download that will then report live to that individual when a political advert is being targeted at them. It also tracks that information in its database. You can sign up to be a Who Targets Me volunteer here.

Given the instability of the government, following the general election delivering a hung parliament, it’s likely that political advertising will continue. You will need to use the Chrome browser and install the Who Targets Me extension.

The Information Commissioner’s Office has already launched a wide-ranging investigation over possible breaches of UK data laws. The Conservatives have so far refused to supply examples of adverts the party is sending to individual voters on Facebook, despite the growing concern over unregulated online election activity.

One problem is money. There are no spending limits on digital advertising and, put simply, the more you spend the more people you reach. Until now, that means it is primarily the wealthier, Conservative campaigns that have benefited.

Another is that psychological influences are different from transparent attempts at rational, reasoned and material persuasion, because they operate outside of conscious awareness. Hiding in plain sight, they trigger involuntary emotive responses in the human subconscious that most people are powerless to resist – and that happens even when they know they’re being influenced. Much of the material being used to “persuade” is dishonest, and aimed at simply smearing the opposition and generating irrational and unfounded fears, rather than open discussion, about political and socioeconomic alternatives to neoliberalism and social conservatism. 

Such tactics are nothing less than a political micro-management of the public’s beliefs an behaviours and are ultimately aimed at nudging your voting decisions to maintain a profoundly unbalanced, increasingly pathological and authoritarian status quo. Such tactics deployed in manufacturing consensus are widely used, and combined, they also serve to reduce public expectation of opposition and in doing so establish diktats: it’s a way of mandating acceptance of ideology, policies or laws by presenting them as if they are the only viable alternative.

There is a much needed public debate to be had about the distinction between political “persuasion” and “manipulation”.

And another about undue political influence. In their summary of electoral offences, the electoral commission says: “A person may also be guilty of undue influence if they impede or prevent any voter from freely exercising their right to vote – even where the attempt is unsuccessful.

Also: “It is an illegal practice to make or publish a false statement of fact about the personal character or conduct of a candidate in order to affect the return of a candidate at an election.”

“Certain offences relate specifically to election campaign publicity material. Election campaign publicity material must contain an imprint, not resemble a poll card and not contain a false statement as to the personal character or conduct of another candidate.”

The Conservatives have certainly taken advantage of our basic tendency to be more motivated by the threat of something presented and subsequently perceived as “bad” than by the presented opportunity for examining positive alternatives.

This is not just a story about the political and commercial misuse of social psychology and data analytics. It has to be understood in the context of a military contractor using military strategies on a civilian population. The public.

David Miller, a professor of sociology at Bath University and an authority in psyops and propaganda, says it is “an extraordinary scandal that this should be anywhere near a democracy. It should be clear to voters where information is coming from, and if it’s not transparent or open where it’s coming from, it raises the question of whether we are actually living in a democracy or not.”

https://www.youtube.com/watch?v=cqK0odTyXjA

Related:

Social media is being used to stage manage our democracy using nudge-based strategies

EXPOSED: CONSERVATIVES IN HOUSE ‘SURVEY’ TEAM

The great British Brexit robbery: how our democracy was hijacked

Negative campaigning, emotions and political participation

Inverted totalitarianism and neoliberalism

What I don’t understand about Conservatism

‘Tory Election Fraud’ Investigation Sees Conservatives Fined £70,000 By Electoral Commission

Political polls, think tanks and propaganda: the antidemocratic writing on the wall

Strategies and motives for resistance to persuasion: an integrative framework

How To Use 10 Psychological Theories To Persuade People

CONTROVERSIAL GCHQ UNIT ENGAGED IN DOMESTIC LAW ENFORCEMENT, ONLINE PROPAGANDA, PSYCHOLOGY RESEARCH

How Covert Agents Infiltrate the Internet to Manipulate, Deceive, and Destroy Reputations – Glenn Greenwauld

Theresa May pledges to create new internet that would be controlled and regulated by government 


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Social media is being used to stage manage our democracy using nudge-based strategies

 

Image result for Online propaganda

A study from the University of Oxford, published this month, has concluded what many of us already know: bots, shills and trolls are working together to spread propaganda and disinformation, disrupt discussions, discredit individuals and are attempting to manipulate social media users’ political views.

The report warns: “Computational propaganda is one of the most powerful new tools against democracy.” 

The Oxford Internet Institute says that computational propaganda is the use of algorithms, automation, and human curation to purposefully distribute misleading information over social media networks. Social media are actively used as a tool for public opinion manipulation in diverse ways and on various topics.

Bots and trolls work to stifle authentic and reasoned debate between people in favour of a social network populated by (usually aggressive) argument and soundbites and they can simply make online measures of social support, such as the number of  “likes” (which can, of course, be bought), look larger  – crucial in creating the illusion of consensus and encouraging a bandwaggon effect.

In democracies, social media are actively used for computational propaganda, through broad efforts at opinion manipulation and by targeted experiments on particular segments of the public (which is antidemocratic in itself). This strategy isn’t so far removed from the “big data” approach, where individuals are targeted in election campaigns to receive personal messages that are highly tailored, designed to appeal to certain categories of “personality types” as discerned by the use of extensive data mining and psychological profiling techniques. 

The report also says that “In every country we found civil society groups trying, but struggling, to protect themselves and respond to active disinformation campaigns.” 

The research team involved 12 researchers across nine countries who, altogether, interviewed 65 experts, analyzed tens of millions posts on seven different social media platforms during scores of elections, political crises, and national security incidents.

They say that in democracies, individual users design and operate fake and highly automated social media accounts. Political candidates, campaigns and lobbyists rent larger networks of accounts for purpose-built campaigns while governments assign public resources to the creation, experimentation and use of such accounts.

Ultimately the presence of bots, shils and trolls on social media is a right-wing bid to stage manage our democracy, in much the same way that the biggest proportion of the rabidly right-wing corporate media has, until recently.

The report describes online propaganda as a “phenomenon that encompasses recent digital misinformation and manipulation efforts”, which “involves learning from and mimicking real people so as to manipulate public opinion across a diverse range of platforms and device networks”.

According to the report, bots “played a small but strategic role” in shaping Twitter conversations during the EU referendum last year. Bots work most effectively and powerfully when working together with trolls.

Political bots, social media bots used for political manipulation, are also effective tools for strengthening online propaganda and hate campaigns. One person, or a small group of people, can use an army of political bots on Twitter to give the illusion of large-scale consensus. Bots are increasingly being used for malicious activities associated with spamming and harassment.

According to the report authors: “The family of hashtags associated with the argument for leaving the EU dominated, while less than one percent of sampled accounts generated almost a third of all the messages.”

Political bots, built to look and act like real citizens, are being deployed in determined anti-democratic efforts to silence oppostion and to push official state messaging. Political campaigners, and their supporters, deploy political bots – and computational propaganda more broadly – during elections in attempts to sway the vote and defame critics. 

Anonymous political actors harness key elements of computational propaganda such as false news reports, coordinated disinformation campaigns, and troll mobs to attack human rights defenders civil society groups, and independent commentators and journalists.

The report warns “Computational propaganda is one of the most powerful new tools against democracy.” Facebook in particular has attracted a great deal of criticism in recent months, due to the rise and promotion of fake news.

Mark Zuckerberg initially denied that false stories spread through the social network had an effect on the US Presidential election, but changed his stance soon after.

The University of Oxford report says social media sites need to redesign themselves in order to regain trust.

The role of Intelligence Services in the deployment of psy-ops

 

In 2015, Glenn Greenwauld published a series of documents from the Joint Threat Research Intelligence Group (JTRIG). He says that though its existence was secret until 2014, JTRIG quickly developed a distinctive profile in the public understanding, after documents from the National Security Agency (NSA) whistleblower Edward Snowden revealed that the unit had engaged in “dirty tricks” like deploying sexual “honey traps” designed to discredit targets, launching denial-of-service attacks to shut down internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. 

JTRIG’s tactics include seeding propaganda on social media, impersonating people online, and creating false blog posts to discredit targets.

A fascinating and must-read 42-page document from 2011 is particularly revealing, detailing JTRIG’s activities. It provides the most comprehensive and sweeping insight to date into the scope of this unit’s extreme methods. Entitled “Behavioral Science Support for JTRIG’s Effects and Online HUMINT [Human Intelligence] Operations,” it describes the types of targets on which the unit focuses, the psychological and behavioral research it commissions and exploits, and its future organizational aspirations.

The document is authored by a psychologist, Mandeep K. Dhami, a professor of  “Decision Psychology”. Dhami has provided advice on how JTRIG can improve its approach and attain “desired outcomes”, for example, by applying behavioural theories and research around persuasive communication, compliance, obedience, conformity, and the creation of trust and distrust.

Among other things, the document lays out tactics that the agency uses to manipulate public opinion, its scientific and psychological research into how human thinking and behaviour can be profiled and influenced, and the broad range of targets that are traditionally the province of law enforcement rather than intelligence agencies.

Since the general election in the UK, there has been a noticably massive increase in right-wing trolling presence and activity on Twitter. Most of the activity is directed towards discrediting Jeremy Corbyn. It’s very easy to spot a troll. They make outrageous claims that often read like tabloid headlines, resort quickly to personal attacks and attempts to discredit and smear when you disagree, and they never debate reasonably or evidence their comments.

In my experience, some, however, may initially engage reasonably, make a few concessions to evidenced debate, then suddenly show their true colours, by moving the goalposts of the debate constantly to include more disinformation, and by becoming aggressive, very personal and exceedingly irrational. My own management strategy is to address the claims made with a little evidence and fact, and block unhesitantly when it invariably turns ugly. 

The Oxford University research report concludes: “For democracies, we should assume that encouraging people to vote is a good thing. Promoting political news and information from reputable outlets is crucial. Ultimately, designing for democracy, in systematic ways, will help restore trust in social media systems. 

Computational propaganda is now one of the most powerful tools against democracy. Social media firms may not be creating this nasty content, but they are the platform for it. 

“They need to significantly redesign themselves if democracy is going to survive social media.”


Further reading

From the Intercept:

THE “CUBAN TWITTER” SCAM IS A DROP IN THE INTERNET PROPAGANDA BUCKET 

CONTROVERSIAL GCHQ UNIT ENGAGED IN DOMESTIC LAW ENFORCEMENT, ONLINE PROPAGANDA, PSYCHOLOGY RESEARCH

How Covert Agents Infiltrate the Internet to Manipulate, Deceive, and Destroy Reputations – Glenn Greenwauld

Theresa May pledges to create new internet that would be controlled and regulated by government 

The media need a nudge: the government using ‘behavioural science’ to manipulate the public isn’t a recent development, nudging has been happening since 2010

 

Image result for online intelligence propaganda operations


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Political polls, think tanks and propaganda: the antidemocratic writing on the wall

Image result for propaganda UK Tories bitter future

The Mail on Sunday columnist, christian and Burkean Conservative, Peter Hitchens, has said:

“Opinion polls are a device for influencing public opinion, not a device for measuring it. Crack that, and it all makes sense.”

I don’t agree with Hitchens on very much, but he is right about this.

In his book The Broken Compass, Hitchens informs us that opinion polls are actually a device for influencing public opinion. He says that the establishment and the media are responsible for this manipulation, based on the misuse of statistics. The overall purpose is to “bring about the thing it claims is already happening”. 

The author cites contemporary examples of the media attacking Gordon Brown and the “predicted” win of the Conservative Party at the 2010 general election, although Hitchens also described Brown, as a “dismal Marxoid.”  Hitchens’ comments are based on his time as a reporter at Westminster. He says that political journalists are uninterested in serious political debate, and describes how a media reporting bias is attempting to facilitate a Tory general election win.

Remarkably, as a social Conservative, Hitchens states one of his motivations for writing the book was to frustrate this exercise.

Of course government influence isn’t the only problem. Neoliberal bias and “market forces” that result in a biased presentation include the ownership of the news source, concentration of media ownership, the selection of staff, the preferences of an intended audience, and pressure from advertisers. In short, we cannot escape the cultural saturation of pro-establishment views, and the establishment is of course both neoliberal and Conservative. 

Predicting elections may seem interesting, fun, and perhaps even educational from an academic perspective, but it doesn’t add much to our democratic practices. Polls give an apparency of “data-driven journalism” but it produces a reductive “horse-race” narrative, in which political and policy context is mostly ignored with the numbers, accurate or not, pretty much being framed as all that matters. This trivialises our democracy and obscures the importance of critical thinking and informed choices regarding policies in influencing the public’s voting decisions. 

Priming and framing

Priming is a subconscious form of memory, based on identification of related ideas and objects. This effect happens when external stimuli “manipulate” internal thoughts, feelings or behaviours. After becoming activated by stimuli, priming triggers these associations in our memory. For example, one study showed that a store playing traditional French or German music can prime shoppers to buy French or German products. Political slogans are also frequently used as a priming tool. They provide reference points – they are gateways to underlying ideological narratives.

So, priming may be used as a strategy that entails the intentional use of certain words, phrases or images that can subtly influence our thinking – via an interpretive frame – at least to an extent. Some psychologists have argued that priming can have effects on changing our decision-making and behaviour, that seeing an image of money can affect our political views, for instance, or that reminding individuals of stereotypes applied to their social group can harm their performance in a test and in other ways. Stigma is a political tool, usually reserved for despotic regimes, but in Western democracies, othering traditionally marginalised groups has become such common practice that it’s almost hidden in plain view.

Attempts to test such effects suggest that at least some of them are not reliable. But priming, in a more general sense, still matters, such as when people use contextual cues during a conversation to interpret the meaning of ambiguous language.

Political media priming is “the process in which the media attend to some issues and not others and thereby alter the standards by which people evaluate election candidates”. A number of studies have demonstrated that there is a dimension of powerful media effects that goes beyond basic agenda setting.

In 1982, Iyengar, Peters, and Kinder first identified this added dimension as the “priming effect.” The theory is founded on the basic assumption that people do not have elaborate knowledge about political matters and do not take into account all of what they do know when making political decisions — they must consider what more readily comes to mind. Through drawing attention to some aspects of politics at the expense of others, the media might help to set the terms by which political judgements are reached, including evaluations of political figures. A process of carefully calculated uses of public opinion on policy issues may (and are) very easily  used as strategies to intentionally influence voters’ standards for assessing political candidates’ attributes. 

In sociology, framing is a schema of interpretation: a sort of shorthand collection of anecdotes and stereotypes that individuals depend on to understand and respond to and navigate events. In other words, people build a series of mental “filters” through biological, social, political and cultural influences. Citizens then use these filters or signposts to make sense of the world. The choices they then make are influenced by the  creation of a frames. The effects of framing can be seen in the media.

With the same information being used as a base, the “frame” surrounding the issue can change the reader’s perceptions without having to alter the underlying facts. In the context of politics or mass-media communication, a frame defines the packaging of an element of rhetoric in such a way as to encourage certain interpretations and to discourage others. 

For political purposes, framing often presents facts in such a way that implicates a social problem that is in need of a certain solution. Members of political parties attempt to frame issues in a way that makes a solution favouring their own political leaning appear as the most appropriate course of action for the situation at hand.

Research on frames in sociologically driven media research generally examines the influence of “social norms and values, organisational pressures and constraints, pressures of interest groups, journalistic routines, and ideological or political orientations and bias of journalists” on the existence of frames in media content

Roger Pielke Jr, professor of Technology Policy Research at the University of Colorado, says: Rather than trying to see the future, political science might serve us better by helping citizens to create that future by clarifying the choices we face and their possible consequences for policy.”

“In treating politics like a sporting event, we diminish the partisanship, the choices, and the fundamental values that lie at the core of politics. I fear that data journalists have diminished our politics.” 

When political opinion polls and the media appear to support one political party over another, there can be little doubt that this will have an influence on the psychology of voters, because it’s akin to declaring election winners before the election is actually held. It works rather like a self-fulfilling prophecy.

In the UK, the media is biased and leans heavily towards the right. Despite the fact that the Labour party currently has the highest party membership in Western Europe, yet the party leader is viciously attacked, and very often in a particularly nasty, personal and highly misleading way. The systematic way in which the media are actively attempting to delegitimise Corbyn is unworthy of a so-called democracy.

party membership

Some countries, such as France, Brazil and South Korea, impose a halt on election polling because of the bandwagon effect, which may skew the democratic process. The bandwagon effect describes a process of voters favouring a party that is doing well in the polls, while the underdog effect predicts that support will go to a party trailing in the polls.

There is also the possibility of a projection effect, with voters’ expectations conforming to their partisanship. There is rather less empirical evidence for the existence of underdog effect than there is for the existence of the bandwagon effect, which is based on individuals rallying to the perceived majority opinion, because of a fairly widespread psychological need for feeling we are part of a social ingroup, and a general tendency towards normative compliance and social conformity. And at a time when the strategically engineered and toxic social divisions of political outgrouping is widespread and affecting citizens’ fundamental sense of identity and self worth, this type of insidious call for a normative compliance and artificial consensus creates a false sense of security for some.

We know that political opinion polls are certainly not always an accurate reflection of public opinion. Samples of the population selected to participate may be biased. For example, asking Daily Mail readers who they will vote for will almost certainly produce a majority right wing set of responses. However, if you ask the same question on Twitter, you are much more likely to get a Labour majority.  

The polls do have an effect on voter intentions and on those trying to influence the outcome of elections.

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Poll by ITV’s This Morning asked viewers which party leader they would prefer to see as Prime Minister.

More generally, in sociology and other social sciences, bias is defined as any tendency which prevents unprejudiced consideration of a research question. Bias can occur at any phase of research, including study design, or sampling and data collection, as well as in the process of data analysis and publication.  

It is widely recognised that quantitative social research methods, such as surveys, may be susceptible to reduced reliability and research bias, sometimes entailing a process where the researchers performing the survey influence the results by selecting a specific kind of sample of the population, for example.

Human nature is complex and can not be reduced easily to just a simple either/or response. Bias may arise when researchers inadvertently or deliberately select subjects that are more likely to generate the desired results. Either way, this is a reversal of the normal processes governing science.

Additionally, there is also a risk of response bias – a general term for a wide range of cognitive biases that influence the responses of participants away from accuracy or truthfulness. These biases are most prevalent in the types of studies and research that involve participant self-report, in quantitative research such as surveys. Response biases can have a large impact on the validity of questionnaires, surveys and polls.

With all of this in mind, we need to think about how the conventional political polls are run, who runs them, who funds them and for what and whose purpose.

In the UK, some of the major polls are run by:

  • Survation, pollster to The Mail on Sunday, Daily Mirror, Daily Record and Sky News. They say: “Survation also have an active strategy and campaign advisory business helping clients better understand customers & members, appreciate & help shape public opinion. We help our clients improve customer engagement and effectiveness of campaigns – be they charitable, political or commercial.” 
  • ComRes, retained pollster for the BBC and The Independent. It says on their site: ComRes provides specialist research and insight to support reputation management, public policy and communications. For more than a decade we have used the latest developments in market and opinion research to inform strategies, change behaviours and define debates.”
  • Ipsos MORI (formerly MORI). Ipsos MORI’s Social Research Institute works extensively for the Government of the United Kingdom, looking at public attitudes to key public services, and so informing social policy. Issues such as identity, social cohesion, loyalty, physical capital and the impact of place on attitudes are all key themes of the Institute’s work. The company also specialises in mass media, brand loyalty, marketing and advertising research.
  • YouGov. – Stephan Shakespeare, the firm’s founder and CEO from 2010, once stood as a Conservative candidate for Colchester; he was also a Conservative Party pollster. The other founder, and CEO until 2010, is Nadhim Zahawi a British Conservative Party politician who has been the Member of Parliament (MP) for Stratford-on-Avon since 2010.
  • ICM. They say Understanding choice means you know how your audience feels, thinks and behaves. And how you can change that. We help influence choice in three areas. How do you energise your brand and communications? How do you improve your customers’ experience of you? How do you understand and influence citizens?  
  • Populus, official The Times pollster. They say: “Our Reputation & Strategy team works with the boards of global companies and public institutions to help them understand, influence, and improve their reputations. We are specialists in reputation. We understand why it matters, how to measure it, what drives it, who influences it, how to align it with existing activity, and what you should do to improve it.”
  • TNS-BMRBTNS changed their name to Kantar Public UK: a leading agency providing research and consultancy to UK policymakers. The company is structured around specific areas of marketing expertise: Brand & Communication; Innovation & Product Development; Retail & Shopper; Customer Experience; Employee Engagement; Qualitative; Automotive; and Political & Social.

All of these companies operate within a taken-for-granted neoliberal context, supporting various actors within the “global market place” paradigm, including governments, and therefore have a distinct ideological leaning and very clearly defined economic interests in maintaining the status quo. 

Nudging voting decisions

It’s likely that Lynton Crosby’s international notoriety made him the subject of considerable press attention during the Conservative’s election campaign. However, there was another man also behind the Conservative campaign who was probably even more cunning. American strategist Jim Messina was hired as a strategy adviser in August 2013. Senior Conservative staff had been impressed by Barack Obama’s easy victories in the 2008 and 2012 presidential elections, crediting a relentless focus on data collection to Messina.

Access to this level of personal data was crucial to the success of the Conservative campaign: it determined which voters the party needed to target, contact and which type of message they would present. This process began with direct mail – personally addressed to voters in each target seat, who were divided into 40 different categories, with a slightly different tailored message for each one.

A telephone research company called Return Marketing (now known as Return Research) canvassed thousands of voters in the run-up to the 2015 general election. The calls they made rather tellingly targeted voters in specific, marginal constituencies.

Last year, the The Canary found evidence that the Conservatives may have broken a law that prohibits paying canvassers to support a specific candidate’s election. Whistleblowers speaking to an independent journalist have alleged that they were told to push poll voters (sway voters towards voting for the Conservatives by using loaded questions.)

Channel Four’s secret filming of the company Return Market’s “push polling”- polling designed to influence voters while masquerading as political research – during the EU referendum.

Pollsters, by and large, reject the charge that they herd public opinion, but social psychologists and behavioural economists inform us that there is more than a little truth in the bandwaggon effect theory.

Pollsters say they are careful to avoid influencing the outcome of a poll through priming and order effects in the survey design, but there are many other stumbling blocks to bear in mind. Social psychologists and the new behavioural economists say that in general people want to follow the crowd and do not like to challenge the normative order (which as a concept is in itself a very functionalist and conservative framing of society).

This is reflected in the nudge theorists’ use of social norming strategies, currently being adopted in public policies, which politically target some social groups to change their perceptions and behaviours. Social norming is based on an assumption of pluralistic ignorance bychoice architects. Ultimately, the “choice architects” are the government, who, after all, are responsible for public policies which utilise experimental behavioural theory.

It’s of major concern that attempts by a government to surreptitiously change the perceptions, behaviours, emotions and decision-making of a population using experimental behavioural economic theory and discriminatory policies is not currently subject to public scrutiny and ethical standards. There is nothing standing in the way of “choice architects” using social norming to generate, manipulate or exploit pluralistic ignorance in order to simply maintain and justify the status quo. In fact they DO.

So if we see an opinion poll telling us what the majority thinks, believe or is doing, because many have an inbuilt psychological bias towards following the crowd, we need to question potential motives underpinning that “information”.

The government know about the bandwaggon bias and are designing communications strategies and policies which play to this heuristic. Buying Facebook ‘likes’ is one example of this attempt to create a false impression of  public consensus and political popularity.

Think tanks, the media and the Conservative influence on public thinking

In the late 1960s and 1970s, movement Conservatives persuaded wealthy individuals and businesses to establish a conservative intellectual and political infrastructure. This includes think tanks that resemble academic institutions but publish studies supporting Conservative and libertarian arguments. The American Enterprise Institute was founded in 1943, but was expanded dramatically with new funding in 1971. The Heritage Foundation was created in 1973 and the Cato Institute was founded in 1974.

In Britain, Tim Montgomerie, has described the Conservative movement as “the infrastructure outside of the party that supports small ‘c’ conservative values.”

A March 2009 presentation by Montgomerie and Matthew Elliott listed a number of organisations as part of the British Conservative movement: 

Institute of Economic Affairs | Centre for Policy Studies | Reform | Adam Smith Institute | Policy Exchange | Centre for Social Justice | Civitas | International Policy Network | Taxpayers’ Alliance | ConservativeHome | New Culture Forum | Standpoint | Migration Watch UK | Countryside Alliance | Centre for Social Cohesion

Elliott compared this with the smaller size of the movement in 1997. According to Montgomerie, the comparison was intended to be indicative rather than comprehensive. An up to date, comprehensive powerbase list might include: 

2020 Health | Atlantic Bridge | Adam Smith Institute | Better Off Out | Big Brother Watch | Bow Group | Bruges Group | Campaign for an English Parliament | Campaign for the Protection for Rural England | Centre for Policy Studies | Centre for Social Cohesion | Centre for Social Justice | Christian Conservative Fellowship | Civitas | Conservative Education Society | ConservativeHome | Conservative Intelligence | Conservative Party | Conservative Philosophy Group | Countryside Alliance | Democracy Institute | Direct Democracy | Drivers Alliance | Doctors for Reform | Economic Policy Centre | Enterprise Forum | European Foundation | European Policy Forum | Family Education Trust | First Defence | Forest | Freedom Alliance | Freedom Association | Freedom Zone | The Free Society | Global Vision | Global Warming Policy Foundation | Henry Jackson Society | Institute of Ideas | Institute of Directors | Institute of Economic Affairs | International Policy Network | Legatum Institute | Liberty League | Localis | Message Space | Migration Watch | New Culture Forum | Nothing British about the BNP | Nurses for Reform | Open Europe | Policy Exchange | Politeia | Progressive Vision | Reform | Reform Scotland | ResPublica | Safe Speed | Save Our Pubs and Clubs | Selsdon Group | Social Affairs Unit | Social Market Foundation | Spiked | Standpoint | Student Rights | Sunlight COPS | Taxpayers Alliance | TEA Party UK | UK National Defence AssociationYoung Britons Foundationamong others. 

The problem is that think tanks synthesise, create and communicate “information” and give “advice” to the public and policy-makers, very often through the media. Think tanks tend to be far more media savvy than academics, often with staff who have backgrounds in the communication industry – media, PR or lobbying organisations.

This means that policy proposals, media narratives and public debate are much more likely to reflect Conservative ideology and favour pro-establishment outcomes, rather than being non-partisan, evidence-based and crucially, a representation of public needs. This of course turns democracy completely on its head. 

As Professor Judy Sebba points out in Getting research into policy: the role of think tanks and other mediators: “Far from educating the public about evidence, think tanks are characterised by closedness and exclusivity. They do not subject their work to review by others and so the quality of their outputs are not assessed. Most worryingly, the media present the work of think tanks as credible sources of research and facts without any checks being in place.”  

As key players in “democratic” politics and in shaping public opinion, think tanks have a responsibility to be transparent about their operations, but seldom are. A good question to ask is who funds them and what is their agenda?

The bandwaggon propaganda technique is also used as a key campaign strategy

More recently, I explored the role of intentionally deceitful political language and rhetoric in another article  which highlights the role that the media play in shaping our public life. Media manipulation involves a series of related techniques in which partisans create images or arguments that favour their own particular interests. Such tactics may include the use of logical fallacies, psychological manipulations, deception, linguistic, rhetorical and propaganda techniques, and often involve the suppression of information or alternative perspectives by simply crowding them out. 

Discrediting and minimisation are often used in persuading other people or social groups to stop listening to certain perspectives and arguments, or by simply diverting public attention elsewhere. An example of diversion is the recent widespread scapegoating of refugees and people who need social security, such as disabled people or those who have lost their jobs, in a bid to maintain the hegemony of neoliberalism and its values at a time when its failings were brought into sharp focus during and following the global crisis – also exposing failings in the behaviours and practices of the government and the vulture capitalist financier class.

Neoliberalism always gravitates towards increasing inequality, extending and deepening poverty. Fear mongering is sometimes used with a diversion or misdirection propaganda technique to mask this, and may be pervasive. Sometimes politicians and media commentators suddenly take a debate in a weird and irrational but predictable direction to avoid democratic accountability.

During the coalition and Conservative governments, the tabloids have chosen and framed most of the debates that have dominated domestic politics in the UK, ensuring that immigration, welfare, law and order, the role of the state, and Britain’s relationship with Europe have all been discussed in increasingly right wing terms, while almost ironically, the government have colonised progressive rhetoric to cover their intentions. It also serves to further discredit the narrative of the left.

The reason in part for this rhetoric, importing words such as “fair”, “social justice” and “equal opportunity” and repeating them ad nauseam is that the Conservatives know that such ideas build the trust of ordinary citizens. 

However, there is therefore a growing chasm between Conservative discourse, and policy intentions and outcomes. There isn’t a bridge between rhetoric and reality. 

The Conservatives commonly use a nudge technique called “social norming” – a Behavioural Insights Team variant of the bandwaggon propaganda technique – particularly for General Election campaigning. It’s about manipulating a false sense of consensus, and normalising Conservative ideology. It’s also about prompting behavioural change, and as such, this method is a blatant attempt to influence the voting behaviours of the public, by suggesting that many others have already “joined” the Conservative “cause” and are happier or better off for doing so. The technique uses societal pressures to play on several basic emotional elements of human nature.

Oh, and then there is the basic technique of telling lies, of course.

Image result for george osborne big labour boy did it kittysjones

And using euphemism:


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Social norming is an appeal to emotional needs to fit in and belong, and also, to be on the side that wins. As stated earlier, it has a kind of self fulfilling prophecy element to it, too. It’s used in advertising – words like “everyone”, “we”, “our” and “most people” or “many” are used a lot to sell brands and imply a popularity of certain products that usually isn’t real.

Political slogans like the almost farcical “country that works for everyone” and the previous “all in it together” are examples of poor attempts at social norming. It’s aimed at shifting our normative framework to accommodate the status quo, too, regardless of how the accounts don’t tally with reality. Once you see it, you can’t unsee it.

Image result for we are all in this together Tory slogan

It’s worth noting that “We are all in it together” was a slogan made famous in Terry Guiliams’s dystopic black comedy Brazil. Cameron certainly had a moment of recycling propaganda with grim irony there.

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Propaganda techniques commonly used by the Conservatives

As mentioned previously, bandwagon and “inevitable-victory” appeals attempt to persuade the target audience to join in and take the course of action that “everyone else is taking.” Inevitable victory invites those not already on the bandwagon to join those already convinced they are on the road to certain victory. Those already or at least partially on the bandwagon are reassured that staying aboard is their best course of action.  

Join the crowd is a technique that reinforces people’s natural desire to be on the winning side. This technique is used to convince the audience that a programme is an expression of an irresistible mass movement and that it is in their best interest to join. As an example, see Grant Shapps under fire over website ‘sham’ which used models featured on Australian university site to make Tory activists look ‘youthful and in touch’ with Britain. Also see Behaviourism.

Common man – The ordinary folks or Common Man technique is an attempt to convince the audience that the propagandist’s positions reflect the common sense of the people. It is designed to win the confidence of the audience by communicating in the common manner and style of the target audience. Propagandists use ordinary language and mannerisms (and clothe their message in face-to-face and audiovisual communications) in attempting to identify their point of view with that of the average person, and to naturalise it.

Image result for Pictures of MPs pretending being ordinary

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Ad hominem is a Latin phrase which has come to mean personally attacking your opponent, as opposed to challenging their propositions and arguments. A recent example is Boris Johnson’s strange attack on Jeremy Corbyn, calling him a “benign herbivore” but at the same time, also a “mutton-headed old mugwump.

The word comes from Massachusett, an Algonquian language spoken by the Massachusett people, from whom the US state takes its name. The word mugquomp, meaning “war leader” or “great chief”, appeared frequently in John Eliot’s 1663 translation of the Bible into the Massachusett language, where it was used as a gloss for an officer, captain, and duke.

Sadly, Johnson, languishing in his own in solipsism, has clearly invented his own personal meaning, though he really should pay heed to Wittgenstein, who warned of the dangers of private language (the idea of a language understandable by only a single individual is incoherent.) Then he wouldn’t sound like such a mutton-headed numpty. Johnson, like many Conservatives, has problems reconciling his “inner” (subjective) experience with the “outside” (objective) world.

By the early 1800s the form “mugwump” had been adopted into English as a humorous term for an important person, leader, or boss. J K Rowling was probably thinking of the earlier meaning when she used the word for the head of the International Confederation of Wizards in Harry Potter, the Supreme Mugwump.

Ad nauseam – This approach uses tireless repetition of an idea. An idea, especially a simple slogan, that is repeated enough times, may begin to be taken as the truth. This approach works best when media sources are limited and controlled by the propagator. Joseph Goebbels, not known to be driven by the passionate inspiration of the moment, but by the result of sober psychological calculation, was particularly talented in utilising this approach. Iain Duncan Smith has previously shown a similar penchant for repeated mendacity. Then there is Theresa May’s ad nauseum slogans: ” A strong and stable leadership in the national interest,” and “A country that works for everyone.”

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   Image courtesy of News Thump

Which brings us to the Glittering Generalities technique. This another category of the seven main propaganda techniques identified by the Institute for Propaganda Analysis in 1938. It’s a device often used by the media and in political rhetoric to persuade us to approve and accept something without examining any evidence.

This is a propaganda technique purposefully designed to divert and distract, so that people are less likely to develop their own critical thoughts. This said, the purpose of all forms of propaganda is to tell you what to think, and not how to think.

Glittering Generalities capitalise on increasingly sloganised political discourses, leading to a loss of conceptual clarity, over-idealisation and they also reflect conceptual miserliness – a tendency for some people to prefer simple, superficial and easy answers, rather than having to expend time and effort to grapple with complexity, critical analysis and the need to weigh up evidence. They also succeed in conveying codified messages that reference underpinning discourses which are often prejudiced and controversial, but presented in a way that bypasses any detailed scrutiny, as a consensus view and “common sense.”  An example is the slogan “Taking our country back” as it references an underpinning racist, supremicist discourse, whilst sounding vaguely rightous, because someone nicked England, or hid it on another planet.

Glittering Generalities imply – or signpost us – via common stock phrases to our own tacit knowledge, which often lies below our current focal awareness – prior information, beliefs, ideals, values, schemata and mental models, stereotypes and so on, creating the impression that the person using the terms and phrases understands and sees the world as you do, creating a false sense of rapport by doing so. Or the feeling that some very important recognition has been made.

Glittering Generalities propaganda is sometimes based on a kind of logical fallacy known as Equivocation – it is the misleading use of a term with more than one meaning (usually by glossing over which meaning is intended at a particular time)

Glittering Generalities is a technique very often used by people who seek to stifle debate, sidestep accountability and suppress democratic processes. Because Glittering Generalities tend to obscure or gloss over serious areas of disagreement, they hide controversy and submerge alternative propositions.

As such, Glittering Generalities may often be used to neutralise opposition to dominant ideas. It’s a way of disguising partisanship and of manipulating and reducing democratic choices. It’s part of a process of the political micro-management of your beliefs and decision-making.

Here is a bit of refreshing straight talk for a change:

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I’m not above a bit of sloganeering myself. In 2015, I came up with “Tory cuts cost lives”, which my friend, Robert Livingstone, turned into a couple of memes.

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This one recent one went very viral very quickly, glad to see it so widely used:

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Finally, I thought I would share that the widely used word “selfservative” came from a disillusioned Tory I knew called Derek. I used it a lot on social media, and my friend, Robert Livingstone, popularised it in his memes. Derek defected to Labour and vanished from the Conservative Facebook groups where Robert and I used to have surprisingly civilised debate with him. 

I will be writing more about electioneering, exposing propaganda and other techniques of persuasion, over the next couple of weeks.

Related

Propaganda Techniques (Summary)

The Conservative’s negative campaign strategy: “share the lies and win a prize”

Dishonest ways of being dishonest: an exploration of Conservative euphemisms

The erosion of democracy and the repression of mainstream media in the UK

Department for Work and Pensions officials admit to using fake claimant’s comments to justify benefit sanctions – a very basic propaganda technique called “telling lies”

Our attitudes and beliefs are being manipulated, our decision-making is being “nudged,” citizens are being micro-managed and policed by the state:

“In a white paper authored by Facebook’s security team and published on Thursday, the company detailed well-funded and subtle techniques used by nations and other organizations to spread misleading information and falsehoods for geopolitical goals. These efforts go well beyond “fake news”, the company said, and include content seeding, targeted data collection and fake accounts that are used to amplify one particular view, sow distrust in political institutions and spread confusion.

“We have had to expand our security focus from traditional abusive behavior, such as account hacking, malware, spam and financial scams, to include more subtle and insidious forms of misuse, including attempts to manipulate civic discourse and deceive people,” said the company.

“In general, Facebook said it faced a new challenge in tackling “subtle and insidious forms of misuse, including attempts to manipulate civic discourse and deceive people.

“Facebook described much of the activity as “false amplification” – which included the mass creation of fake accounts; the coordinated sharing of content and engagement with that content (such as likes); and the distribution of “inflammatory and sometimes racist memes”.  – BBC

In its effort to clamp down on information operations, Facebook suspended 30,000 accounts in France before the presidential election. The company said it was a priority to remove suspect accounts with high volumes of posting activity and the biggest audiences.

The company also explained how it monitored “several situations” that fit the pattern of information operations during the US presidential election. The company detected “malicious actors” using social media to share information stolen from other sources such as email accounts “with the intent of harming the reputation of specific political targets”. This technique involved creating dedicated websites to host the stolen data and then creating social media accounts and pages to direct people to it.

At the same time, a separate set of malicious actors created fake Facebook accounts to falsely amplify narratives and themes related to topics exposed in the stolen data.

Facebook did not specify which stolen data it was referring to, but we know that tens of thousands of emails were hacked from Clinton campaign chairman John Podesta’s Gmail account and released by Wikileaks.

Nor did Facebook attribute the manipulation to any nation state, although it said that the company’s investigation “does not contradict” the findings of a January report by the US Director of National Intelligence that outlined Russian involvement in the election.

Russia has also been implicated in the hacking of French presidential frontrunner, Emmanuel Macron, according to a report by researchers with Japanese anti-virus firm Trend Micro, published this week.

Facebook pledged to monitor attempts to manipulate the platform, to develop new ways of identifying fake accounts, educate at-risk people about how to keep their information safe, and support civil society programs around media literacy.

“We recognize that, in today’s information environment, social media plays a sizable role in facilitating communications – not only in times of civic events, such as elections, but in everyday expression,” said the report. “In some circumstances, however, we recognize that the risk of malicious actors seeking to use Facebook to mislead people or otherwise promote inauthentic communications can be higher.” – The Guardian

“The JTRIG unit of GCHQ is so notable because of its extensive use of propaganda methods and other online tactics of deceit and manipulation. The 2011 report on the organization’s operations, published today, summarizes just some of those tactics:

Throughout this report, JTRIG’s heavy reliance on its use of behavioral science research (such as psychology) is emphasized as critical to its operations. That includes detailed discussions of how to foster “obedience” and “conformity”:


An “I told you so” moment from Glenn Greewald


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I’ve just told the Conservative director of campaigning to jog on

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I have just been given an award for Discretionary Housing Payment (DHP). Not sure how much I will get towards my rent as the award notice doesn’t make much sense, but I got it after sending in my medical evidence recently. 

It means I get to keep a roof over my head for a bit longer, anyway. It’s very, very difficult to get an award of DHP now, as it has been made highly conditional, partly because councils are so strapped for cash due to Conservative cuts, partly because Conservative policies, such as the bedroom tax and other “reforms”, have increased the need considerably for this support.

My own council informed me that already there are very little funds left for DHP. I applied because since becoming too ill to work, my income has dwindled to the point where I’m now short by more than £100 per month to pay for my rent, council tax, food and fuel. I don’t have a spare room, but I have to pay council tax currently because my son is taking a couple of months out from university to care for me, following a severe bout of pneumonia and sepsis, which almost cost me my life. My son is therefore classed as a “non dependent”. Despite the fact he has no income out of term time, he is still expected to contribute to the rent. I am currently so poor because of draconian Conservative policies. 

So imagine my surprise and disgust when I got an email today from the Conservative campaign director, asking me to donate £30 to the Tory election campaign. You couldn’t make it up. 

Note the nudges used in their grubby mail opening: “We’ve had a great response…” which is an approach that the Behavioural Insights Team at the heart of the cabinet office call “social norming“. It was designed by the advertising industry and is increasingly being used in polcy and political rhetoric to create a false consensus effect. Social norming is increasingly being used in policies aimed at behavioural change. That the government is using such an approach from their Nudge Unit to influence voting behaviour is deplorable.

This kind of nudge is based on the bandwaggon propaganda technique. It’s an improper appeal to emotion, used for the purpose of swaying the opinions of an audience.  This technique involves encouraging people to think or act in some way simply because other people are doing so, or so it is implied. It’s an appeal to “join the winning side” because pretty much everyone apparently endorses it, after all. 

Plus there is an urge for us to “all stand together”, remarkably, from a government that has intentionally caused massive social division in order to manipulate the populations’ perceptions and behaviours towards politically scapegoated others, (unemployed and disabled people, refugees and asylum seekers, for example) to divert attention from the fact that Conservative policies are causing massive inequality as their policies reward the wealthy and punish the poorest citizens, their policies are aimed at dismantling the social gains of our post war settlement, and creating scapegoats and the growth of social prejudice as a diversionary tactic to protect those responsible for our ruined economy – the financier class and the government.

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I’m wondering just how many people needing social security would be donating half their weekly income to these sadistic jokers after years of their extremely punitive “reforms”?

I’m guessing none.

Quite properly so.

Here is a copy of the email, with my considered response:

From: Darren Mott – Chief Agent and Director of Campaigning
Sent: 24 April 2017 12:39
To: suejones
Subject: Re: We need to stand together Susan 

Dear Susan,

We have had a great response from supporters across the country joining our 2017 Fighting Fund supporters list.

It has been exciting to see such support for our plan for a stronger Britain through Brexit and beyond.

I will be speaking to our campaign team at midday tomorrow to set spending priorities in this crucial phase of the campaign to strengthen the Prime Minister’s negotiating hand in Europe. Donate now to help.

The stakes couldn’t be higher, Susan, we need you. Elections are always hard fought. Only Theresa May and the Conservatives can ensure we have strong leadership, certainty and stability through Brexit and beyond.

If you haven’t already, please donate £30 today and join our 2017 Fighting Fund supporters list.

Thank you,

Darren

Darren Mott
Chief Agent and Director of Campaigning

PS: Donate by midday to make sure you are on our supporters list for this key phase of the campaign.

From: Conservative Campaign Headquarters
Subject: We Stand Together 

Tory

Dear Susan,           

This is urgent.

In 6 weeks’ time there will be a general election. Your donation is vital. It is vital to bolster an election campaign that aims to strengthen Theresa May’s and the UK’s negotiating position on Brexit.

Your donation will help defeat Jeremy Corbyn, and our Lib Dem and SNP opponents, who together are planning to disrupt our Brexit negotiations, raise taxes, increase borrowing and waste.

Will you be one of our General Election 2017 Fighting Fund supporters, and will you help us get on with the job of making life in the United Kingdom even better, Susan?            

Donate today:

£20 gets us 100 campaign posters

£35 delivers 500 leaflets to target voters

£50 helps us call 1000 target voters

£100 delivers 3000 letters to target voters

£500 delivers 3000 freepost surveys to target voters

We are finalising our election plans now, Susan. Will you donate to our campaign and become a Fighting Fund supporter today?

Thanks for your support,     

Conservative Campaign Headquarters
                 

  Promoted by Alan Mabbutt on behalf of the Conservative Party, both at 4 Matthew Parker Street, London, SW1H 9HQ

 

 

My measured response:

Bootstraps

Susan Jones
05:56

RE: We need to stand together Susan

To: Darren Mott – Chief Agent and Director of Campaigning

After this government’s policies have systematically robbed me of an adequate income, I am afraid I haven’t even enough money to meet my basic needs, let alone donate to a party that has nothing but disdain for those of us who become too ill to work. I have worked most of my life and contributed tax and National Insurance, only to see you dismantle the social gains of our publicly funded post-war settlement and hand out my money to millionaires and rogue multinationals.

You’re right, the stakes have never been higher. That’s why I will be campaigning as hard as I possibly can for a Labour government, which will acknowledge and reflect public needs in their policies. That’s rather more democratic than a government that imposes their own needs on the population to meet their ideological and draconian policy outcomes.

So jog on.

It’s time to put the Tories out of our misery

 Sent from Mail for Windows 10

Related

The Conservative’s negative campaign strategy: “share the lies and win a prize”

 


I don’t make any money from my work and I am not funded. I am disabled because of illness and struggle to get by. But you can help me continue to research and write informative, insightful and independent articles, and to provide support to others, by making a donation. The smallest amount is much appreciated – thank you.

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