Inflicting suffering on those in need is now at the heart of our benefits system – Frances Ryan

430847_149933881824335_1645102229_n (1)The main part of this article was originally published in the Guardian on 10 March and was written by Frances Ryan.

I tend to think I am beyond shock at the actions of the Department for Work and Pensions (DWP) now. The expectation that this government is capable of morality or even basic competence was lost some time ago, somewhere between enacting policy that pushes people already in poverty into losing their homes and denying deaf, blind eight-year-olds disability benefits. Still, Dispatches’ Benefits Britain investigation was painful viewing.

During seven weeks of undercover work at a universal credit contact centre in Bolton, Channel 4 journalists witnessed a farcical mess of centralised IT failure. But what really stood out were the underhand tactics DWP staff were found to use against claimants: from deliberately withholding hardship payments from people struggling after having their benefits sanctioned, to hiding the flexible fund put in place to pay for clothes or a bus fare they needed to help them get a job.

What Dispatches showed is not an isolated incident, a black spot polluting an otherwise untarnished record. It is an example of both attitude and action that runs through the entire system: the growing conditionality on benefits, the withholding of emergency help, all the way back to how benefits are assessed.

As of last week, there is quantitative evidence that the notorious fit-for-work tests are inflicting damage to disabled people’s bodies (not to mention the impact on their minds). Yes, we have now reached a point where the benefit system is making disabled and chronically ill people sicker. Over 60% of disabled people going through the work capability assessment – designed by the DWP and sold off to private firms – report being in pain afterwards. Others said their condition was made worse or their recovery delayed. One claimant surveyed, who has progressive rheumatoid arthritis, said she left her appointment “feeling absolutely awful and suffered a lot of pain in the following days.” She went on to have a stroke a few weeks later.

It might be worth remembering that this is an assessment that is meant to help people – one million people are due to go through the process this year – if only because those orchestrating it appear to have forgotten. It is the same cavalier attitude to the vulnerable that means claimants have killed themselves after being spat out by the benefit system, as if desperation and distress means nothing.

We are sliding back to the notion that suffering helps the soul, that the underclass – be it the unemployed, the disabled, or chronically ill – need to be trained in order to behave. And, as almost a secondary consequence, their punishment cuts the welfare bill down. A bonus all round.

The ideology of a small state or the belief that benefits build dependency are crass, irrelevant details to what at its core is simply a decision about how to treat a human being. This is particularly damning when one person has all the power and the other is forced through economic necessity to take whatever humiliation or pain they are given. To do that to someone – let alone hundreds of thousands – is no accident. It is a conscious decision, that has been made over and over again by this government.

scroll2I wrote this last year:

Here are two articles about the terrible, extremely harsh and punitive consequences of the governments’ historically regressive, ethically challenging benefit sanctions regime. This is a very cruel and limited application of operant conditioning: the government are applying punishment to vulnerable people who need the support of lifeline benefits to meet their fundamental survival needs, under the guise of “paternalistic libertarianism.”

The punishments are applied most frequently to the most vulnerable people. Our welfare system was designed to support people, but under the Tory-led Coalition, it has been transformed into an administration that is run on unethical principles, akin to the Milgram experiment, with the difference that the punishments used are real, and decisions to punish welfare claimants are resulting in very real and terrible consequences.

It’s a biological fact that when people cannot meet their basic survival needs – food, fuel and shelter – they will die. Everybody understands this, no matter how well-insulated by personal wealth they may be.

The government understands this.

The welfare “reforms” are harming people, and are causing deaths. Full article – Benefit sanctions are not fair and are not helping people into work.


Aktion Arbeitsscheu Reich, Human Rights and infrahumanisation

Techniques of neutralisation – a framework of prejudice

Cameron’s Nudge that knocked democracy down – a summary of the implications of Nudge theory


385294_195107567306966_1850351962_nThanks to Robert Livingstone for the memes.


5 thoughts on “Inflicting suffering on those in need is now at the heart of our benefits system – Frances Ryan

  1. I used to work for the Dwp switchboard and one thing people aren’t talking enough about is the lack of ability to connect any call to any jib centre.we had a target of each complete call of 40 seconds.sounds simple enough right?sadly that was not the case as I can name numerous offenders (JCP’s) that would never answer their phone.having to lie to customers about why we could not connect them.we’d hear stories of staff sanctioning benefits for no show appointments even though the customer had attended their sign in appointments.customers would phone up to say they would be late/couldn’t make appointment,but if a customer can’t be connected then how is it their fault?the jcp’s used to change their telephone directory to the same number for every person in one Jc,and still not be able to get connected.I suffered a lot from job related stress because I couldn’t take the constant engaged tones call after call,having to lie to customers,not being able to do my job.I’ve even heard benefit investigators bully customers.I worked in that role for nearly 4 yrs and things got worse very quickly with no improvement,then we were made redundant! Thanks a lot Iain Duncan Smith,you obviously know how to get Britain into jobs right?


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