Author: Kitty S Jones

I’m a political activist with a strong interest in human rights. I’m also a strongly principled socialist. Much of my campaign work is in support of people with disability. I am also disabled: I have an autoimmune illness called lupus, with a sometimes life-threatening complication – a bleeding disorder called thrombocytopenia. Sometimes I long to go back to being the person I was before 2010. The Coalition claimed that the last government left a “mess”, but I remember being very well-sheltered from the consequences of the global banking crisis by the last government – enough to flourish and be myself. Now many of us are finding that our potential as human beings is being damaged and stifled because we are essentially focused on a struggle to survive, at a time of austerity cuts and welfare “reforms”. Maslow was right about basic needs and motivation: it’s impossible to achieve and fulfil our potential if we cannot meet our most fundamental survival needs adequately. What kind of government inflicts a framework of punishment via its policies on disadvantaged citizens? This is a government that tells us with a straight face that taking income from poor people will "incentivise" and "help" them into work. I have yet to hear of a case when a poor person was relieved of their poverty by being made even more poor. The Tories like hierarchical ranking in terms status and human worth. They like to decide who is “deserving” and “undeserving” of political consideration and inclusion. They like to impose an artificial framework of previously debunked Social Darwinism: a Tory rhetoric of division, where some people matter more than others. How do we, as conscientious campaigners, help the wider public see that there are no divisions based on some moral measurement, or character-type: there are simply people struggling and suffering in poverty, who are being dehumanised by a callous, vindictive Tory government that believes, and always has, that the only token of our human worth is wealth? Governments and all parties on the right have a terrible tradition of scapegoating those least able to fight back, blaming the powerless for all of the shortcomings of right-wing policies. The media have been complicit in this process, making “others” responsible for the consequences of Tory-led policies, yet these cruelly dehumanised social groups are the targeted casualties of those policies. I set up, and administrate support groups for ill and disabled people, those going through the disability benefits process, and provide support for many people being adversely affected by the terrible, cruel and distressing consequences of the Governments’ draconian “reforms”. In such bleak times, we tend to find that the only thing we really have of value is each other. It’s always worth remembering that none of us are alone. I don’t write because I enjoy it: most of the topics I post are depressing to research, and there’s an element of constantly having to face and reflect the relentless worst of current socio-political events. Nor do I get paid for articles and I’m not remotely famous. I’m an ordinary, struggling disabled person. But I am accurate, insightful and reflective, I can research and I can analyse. I write because I feel I must. To reflect what is happening, and to try and raise public awareness of the impact of Tory policies, especially on the most vulnerable and poorest citizens. Because we need this to change. All of us, regardless of whether or not you are currently affected by cuts, because the persecution and harm currently being inflicted on others taints us all as a society. I feel that the mainstream media has become increasingly unreliable over the past five years, reflecting a triumph for the dominant narrative of ultra social conservatism and neoliberalism. We certainly need to challenge this and re-frame the presented debates, too. The media tend to set the agenda and establish priorities, which often divert us from much more pressing social issues. Independent bloggers have a role as witnesses; recording events and experiences, gathering evidence, insights and truths that are accessible to as many people and organisations as possible. We have an undemocratic media and a government that reflect the interests of a minority – the wealthy and powerful 1%. We must constantly challenge that. Authoritarian Governments arise and flourish when a population disengages from political processes, and becomes passive, conformist and alienated from fundamental decision-making. I’m not a writer that aims for being popular or one that seeks agreement from an audience. But I do hope that my work finds resonance with people reading it. I’ve been labelled “controversial” on more than one occasion, and a “scaremonger.” But regardless of agreement, if any of my work inspires critical thinking, and invites reasoned debate, well, that’s good enough for me. “To remain silent and indifferent is the greatest sin of all” – Elie Wiesel I write to raise awareness, share information and to inspire and promote positive change where I can. I’ve never been able to be indifferent. We need to unite in the face of a government that is purposefully sowing seeds of division. Every human life has equal worth. We all deserve dignity and democratic inclusion. If we want to see positive social change, we also have to be the change we want to see. That means treating each other with equal respect and moving out of the Tory framework of ranks, counts and social taxonomy. We have to rebuild solidarity in the face of deliberate political attempts to undermine it. Divide and rule was always a Tory strategy. We need to fight back. This is an authoritarian government that is hell-bent on destroying all of the gains of our post-war settlement: dismantling the institutions, public services, civil rights and eroding the democratic norms that made the UK a developed, civilised and civilising country. Like many others, I do what I can, when I can, and in my own way. This blog is one way of reaching people. Please help me to reach more by sharing posts. Thanks. Kitty, 2012

YouGov, an antidemocratic survey question and a brief investigation

SameDifference reports being deeply upset by this question from YouGov, today.

Firstly, all of these questions reflect a very cavalier and authoritarian view of the democratic rights of citizens. Excluding people from voting on the basis of their characteristics and the group they belong to violates their human rights. We do need to question why this subject is being surveyed, who will use the information gathered, and to what purpose. Secondly, the questions themselves normalise a view that repressing the right to participate in democracy for  some social groups is somehow acceptable.

Last year I wrote about how polls serve as a propaganda technique, by encouraging a bandwaggon effect, and sometimes act as self fulfilling prophesies of sorts. 

Image result for Peter Hitchens polls

And that’s from a Conservative

The question about people who ‘receive more money from welfare benefits than they pay in taxes” is particularly worrying. Many people claiming welfare currently need welfare support because of exploitatively low pay. People on low pay pay low rates of income tax. Also the question assumes that people’s circumstances are static, and seems to disregard previous tax contribution through previous employment. It also disregards the reasons why someone may be claiming welfare support – for example, because of disability or illness. It looks like Conservative kite flying, to me.

I decided to join YouGov. I was asked some initial questions such as whether or not my workspace is tidy or chaotic, if I arrive at events early or late, if I’m a ‘cat’ or ‘dog’ person, and about how I vote, which news papers I read and so on.

All of which will be used to “segment” and psychologically profile me. YouGov Profiles is the “media planning and audience segmentation tool for brands and their agencies. Powered by the world’s largest connected data set. YouGov Profiles gives marketers a richer, more detailed portrait of their customers’ entire lives.”

It is powered by our connected data vault, which holds over 190,000 data points, collected from 275,000 GB YouGov members.

Get the profile of your target audience across multi-channel data sets with greater granularity and accuracy than ever before.”

And also: “By using advanced techniques we can go beyond merely describing the data, we can begin to explain and even predict attitudes, behaviours and harder business outcomes. These explanations and predictions can help our clients to adapt their strategy, both internally and externally, and create informed decisions about their products/policies and how they approach their marketing, communications and people strategies.”

And: “YouGov helps PR clients gain maximum coverage for their campaigns everyday, and as the most quoted market research agency in the UK, we are able to offer clients the best possible chance of generating headlines and gaining media visibility.”

We also run bespoke services including Reputation Audits, thought leadership B2B studies, and Nation Branding projects, global or local.”

YouGov says its ad platform, YouGov Direct, will allow advertisers to use its audience data to target consumers more accurately and transparently. YouGov has made its name with political polling at general elections and selling data and analytics to ‘brands’ but has had little direct involvement in advertising until recently. (See YouGov eyes media budgets as it launches advertising data platform).

More about YouGov

YouGov is an international internet-based market research and data analytics company, headquartered in the UK, with operations in Europe, North America, the Middle East and Asia-Pacific. Shakespeare, the firm’s CEO, once stood as a Conservative candidate for Colchester; he was also a Conservative Party pollster. Shakespeare has been YouGov’s Chief Executive Officer since 2010. 

Roger Parry has been YouGov’s Chairman since 2007. Political commentator Peter Kellner was YouGov’s President until he stepped down in 2016. Formerly the political analyst of the BBC Newsnight current affairs programme, Kellner was engaged by YouGov’s founders, Stephan Shakespeare and Nadhim Zahawi, in December 2001. When YouGov floated for £18 million in April 2005, Kellner owned 6% of the company.

In 2012, Shakespeare was appointed as Chairman of the Data Strategy Board (DSB), the advisory body that was set up by the government to maximise value of data for ‘users across the UK’. He is the former owner of the websites ConservativeHome (now owned by Lord Ashcroft) and PoliticsHome (now owned by Dods Parliamentary Communications Ltd) which he launched in April 2008 after closing down his Internet television channel 18 Doughty Street.

Nadhim Zahawi is a British Conservative Party politician who has been the Member of Parliament (MP) for Stratford-on-Avon since 2010, after the retirement of previous MP John Maples.

YouGov has a Reputation Research practice which runs studies for governments, regulators, blue chip multinationals, NGOs and trade associations around the world, supporting clients in their reputation management and reputation development work.

YouGov combines research with ‘consulting and PR/public affairs’. The site describes YouGov as an international data and analytics group.  The site says: “We combine this continuous stream of data with our deep research expertise and broad industry experience into a systematic research and marketing platform.”

Our suite of syndicated, proprietary data products includes YouGov BrandIndex, the daily brand perception tracker, and YouGov Profiles, our planning and segmentation tool. Our market-leading YouGov Omnibus provides a fast and cost-effective service for obtaining answers to research questions from both national and selected samples. Our custom research service offers a wide range of quantitative and qualitative research, tailored by our specialist teams to meet our clients’ specific requirements.

With 30 offices in 20 countries and panel members in 38 countries, YouGov has one of the world’s top ten international market research networks.”

Summary of strategy: “A key objective for the Group is to increase the proportion of revenue from data products and services and bring these to parity with custom research. We are focusing on growing revenue from our core product suite across all our existing geographies. This involves bringing to market new products, as well as continuing to innovate with new products. In addition to making targeted investments in growing and expanding our syndicated data products and services suite, we are also continuing to explore opportunities to expand our core model geographically.”

On YouGov’s cookie page, it says they use cookies: “to monitor, and permit third parties to monitor the effectiveness of advertising campaigns; and to enable us, and third parties, to create target segments for advertising purposes.”

So, a good question to ask is this: Whose interests are YouGov actually serving?

More on the cookie page: “By continuing to use the Site and/or by accepting our Terms and Conditions of Use and ouPrivacy Policy, you are agreeing to the use of such cookies and tracking technology.

The company also uses Meltwater, which is a software that develops and markets media monitoring and business intelligence software

I tried in vain to find YouGov’s privacy policy. The link above just takes you here:

yougovThe homepage link takes you to YouGov’s Malaysia site

Related

Political polls, think tanks and propaganda: the antidemocratic writing on the wall

More allegations of Tory election fraud, now we need to talk about democracy

 


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The DWP are being Conservative with the truth, yet again

Sarah's story: Turned out to be fiction rather than fact

Sarah’s story: Turned out to be fiction rather than fact


In 2015, Welfare Weekly exposed the Department for Work and Pensions for using fake testimonies from fake characters via a well-placed freedom of information (FoI) request, revealing that the lengths that the government is prepared to go to justify extremely punitive policies. Remarkably, even the 
Chartered Institute of Public Relations (CIPR)  were alarmed at the level of deception, and said it had written to all of its members who work at the Department to find out whether they had played any part in putting the leaflet together. 

Sarah Pinch, the CIPR’s president, said: “Falsely creating the impression of independent, popular support is a naive and opaque technique which blatantly disregards the CIPR’s standards of ethical conduct. It is deeply disappointing if public relations professionals allowed it to be published.” 

This happened during the same month that the it was only this month that the UK statistics watchdog censured the DWP for understating the scale” of its sanctions regime – essentially failing to release adequate data to give jobseekers or the public a genuine picture of the way it’s imposing sanctions, and of monitoring the real impact of this draconian policy. The revelation that the DWP has faked information to distort the reality that so many citizens face is reflective of how deep the rot is in the entire system. 

Then there are the fictional statistics. Iain Duncan Smith was rebuked by the Office for National Statistics (ONS) for the ‘misuse’ of benefit statistics  his claim that 8,000 people moved into work as a result of the benefit cap is “unsupported by the official statistics”, says the UK Statistics Authority. 

In letter to Duncan Smith, Andrew Dilnot writes: “In the manner and form published, the statistics do not comply fully with the principles of the Code of Practice, particularly in respect of accessibility to the sources of data, information about the methodology and quality of the statistics, and the suggestion that the statistics were shared with the media in advance of their publication.”

Another claim by Duncan Smith later in the same month also drew criticism and a reprimand. The (then) minister said around 1 million people have been stuck on benefits for at least three of the last four years “despite being judged capable of preparing or looking for work”.

However, the figures cited also included single mothers, people who were seriously ill, and people awaiting testing. Grant Shapps was also rebuked by UK Statistics Authority for misrepresenting benefit figures the Tory chairman claimed that “nearly a million people” (878,300) on incapacity benefit had dropped their claims, rather than face a new medical assessment for its successor, the employment and support allowance.

The figures, he claimed, “demonstrate how the welfare system was broken under Labour and why our reforms are so important”. The claim was faithfully reported by the Sunday Telegraph  but as the UK Statistics Authority confirmed in its response to Labour MP Sheila Gilmore, it was entirely fabricated.

In his letter to Shapps and Duncan Smith, UKSA chair Andrew Dilnot wrote that the figure conflated “official statistics relating to new claimants of the ESA with official statistics on recipients of the incapacity benefit (IB) who are being migrated across to the ESA”. Of the 603,600 incapacity benefit claimants referred for reassessment as part of the introduction of the ESA between March 2011 and May 2012, just 19,700 (somewhat short of Shapps’s “nearly a million) abandoned their claims prior to a work capability assessment in the period to May 2012. 

The figure of 878,300 refers to the total of new claims for the ESA closed before medical assessment from October 2008 to May 2012. Thus, Shapps’s suggestion that the 878,300 were pre-existing claimants, who would rather lose their benefits than be exposed as “scroungers”, was entirely wrong. Significantly, there is no evidence that those who abandoned their claims did so for the reasons ascribed by Shapps.

Now the DWP have been found out submitting fake claims to the Work and Pensions Committee. The DWP claimed the Institute for Fiscal Stdies (IFS) had reviewed its data which asserts that UC will help more than 250,000 people into employment, once the flagship welfare reform is fully implemented across the UK. However the IFS have contradicted the claim, leading to heavy criticism regarding the DWP’s statement and ‘evidence’ regarding Universal Credit’s ‘causal relatonship’ with employment. 

The Committee says:

“A central part of the Department for Work and Pension’s (DWP) case for the benefit of Universal Credit (UC) is their assertion of its effect on employment. In to a request for an estimate of the magnitude of that effect, DWP stated it has “determined” that UC will result in 250,000 more people in employment once it is fully implemented.

How the Department ‘arrived’ at these figures

In a follow up letter to Employment Minister Alok Sharma (PDF PDF 1.38 MB)Opens in a new window the Chair asked a set of specific questions about how the Department had arrived at each of the stated constituent parts of that figure:

  • 150,000 more due to “increased financial incentives to work” 
  • 50,000 more due to “increased conditionality”
  • 60,000 due to “simplification of the benefit system”

(That’s basically euphemisms for cuts, sanctions, and more cuts and sanctions)

The Department’s response (PDF PDF 800 KB)Opens in a new window did not answer any of the Chair’s specific questions, although it did supply an account of academic research papers that have informed the Department’s work on UC, and restated the principles underlying those three ostensible benefits of the reform.

DWP concluded by stating: “The approach to our analysis underpinning these estimates was reviewed by the Institute for Fiscal Studies.”

Accordingly, the Committee wrote to the Institute for Fiscal Studies (IFS) (PDF PDF 141 KB)Opens in a new window asking if, in that review, it had found those three estimates reasonable, and what the margin of statistical error might be on the numbers.

The IFS’ reply (PDF PDF 197 KB)Opens in a new window starts out “clarifying the role we had in reviewing DWP’s approach” in coming up with the numbers:

Note that at no stage did we review their approach to estimating the impact of increased conditionality or simplification, to which they attribute 50,000 and 60,000 respectively of the overall 250,000 forecast effect on employment”.

The employment impact of Universal Credit is highly uncertain

The IFS goes on to say: “Neil Couling’s letter to Baroness Hollis on 16 November states that the 250,000 figure is based on the same methodology we reviewed in 2012. For the reasons given above, that can only be true of the element (150,000) which is a result of changes to financial incentives. And we are not in a position to confirm whether and to what extent DWP took on board our comments and implemented our recommended improvements before applying the methodology….”

The employment impact of UC is highly uncertain. The move to UC involves a number of changes for which it is hard to find comparable precedents (especially UK precedents)” — casting doubt on DWP’s use of academic evidence to substantiate its estimates — “It is not even possible to produce statistical margins of error for estimates of the employment impact, as the nature of the uncertainty is not conducive to standard statistical analysis…”

Sadly, it will be difficult even after the event to produce convincing estimates of the overall employment impact of UC. The early impact estimates that DWP have published – cited in the Minister’s letter of 12 March – apply only to a small group of claimants who are not affected by UC in the same way as most other claimants […]” and;

“We emphasise that the overall employment impact of UC will conceal very different effects for different groups in the population, with employment rates likely to rise for some and fall for others.”

The last point contradicts what DWP have previously told the Committee when asked about the impact on other groups:

“We remain committed to producing robust comparative analysis of the employment impacts of Universal Credit. As we informed the Committee we are planning to expand the analysis for single cases in the Live Service to couples and families in both services.

This analysis will estimate a labout market impact for these broader claimant groups. In this instance it is misleading to draw a distinction between two services. The underlying policy for both is the same so any comparative analysis will hold true for both systems”.

Lack of evidence

Rt Hon Frank Field MP, Chair of the Committee, said:

“The ongoing lack of evidence to back up the much-vaunted employment impact of Universal Credit was already extremely disappointing. But to have our specific queries about basis of this claim answered with airy, irrelevant and, it appears, plainly inaccurate assertions adds insult to injury.

The IFS’ letter shows that Old Mother Hubbard hasn’t got much in the cupboard, despite the bragging of the Department. This clumsy and ill-judged attempt to piggyback on one of the most trusted, unimpugnable authorities on public policy and finance would be farcical if it was not so deeply worrying.”

Call it what it is, Frank. It’s just more glib, ideologically driven lies

Image result for Universal credit criticism


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Ian Blackford confronted the prime minister with links to Cambridge Analytica, but what about the other companies of the same ilk?

 

Screengrab taken at 2pm on Tuesday from AIQ’s homepage

Theresa May faced questions in the Commons over alleged Conservative Party links to the parent company of the embattled data firm Cambridge Analytica, (CA) the company that has been accused of acquiring and misusing the personal data of millions of Facebook users. Both Facebook and CA deny the allegations.

The prime minister’s comments follow the suspension of CA’s CEO, Alexander Nix, following the allegations that the company harvested personal data from up to 50m Facebook users.

Theresa May insisted that she is unaware of any “current” Government contracts with Strategic Communications Laboratories (SCL) – the parent company of the CA – or CA.  

It is understood that CA contacted the Conservative Party to discuss and offer their services under David Cameron’s administration, but the party ‘chose not to take the offer any further.’ 

“An approach was made and the party decided not to take that forward,” May’s spokesperson said.

However, here is a photograph (it looks like a selfie) tweeted by the Chairman of the board of the SCL Group, Julian Wheatland, campaigning alongside former Conservative leader David Cameron. 

A photograph of the Chairman of the board of SCL Group, which The Times and The Guardian have reported as being the 'parent company' of Cambridge Analytica, campaigning alongside David Cameron.

“The Conservative Party has never employed Cambridge Analytica, or its parent company, nor used their services,” a party spokesperson said.

Ian Blackford, the SNP’s leader in Westminster, had challenged Theresa May over the Conservative party links to SCL Group –  the parent company of CA. Blackford said the company had been run by a chairman of Oxford Conservative Association.

It’s founding chairman was a former Conservative MP,” he added. “A director appears to have donated over £700,000 to the Tory Party. A former Conservative Party treasurer is  shareholder. 

“We know about the links to the Conservative Party. They go on and on. Will the Prime Minister confirm to the House her Government’s connections to the company?” said Blackford.

However, May replied: “As far as I’m aware the Government has no current contracts with Cambridge Analytica or with the SLC group.”

A Downing Street spokesman confirmed that the Ministry of Defence had previously had a contract with SCL, but this had ended before the recent allegations came to light. It was between 2014 and 2015.

We are looking across Government to see if there were any other contracts,” said the spokesman. “As the Prime Minister said, we are not aware of any current contracts.”

 

Image may contain: 3 people, people smiling

Reports that the government sought the help of CA have resurfaced as the political consultants face growing questions over their citizen surveilance, data harvesting, psychological profiling, strategic communications and targeting, aimed at ‘behaviour change’. 

Conservative chiefs held talks with the company in 2016, according to the Daily Mail. The article, published on December 18, 2016, claims that: “Theresa May wants to deploy an army of computerised ‘mind-readers’ to help her win the next Election, sources claim.”

The source reportedly told the Daily Mail“The Tories have been in talks with these guys for about three months now and I understand they’re close to a deal.” 

It is unclear whether an agreement was reached between the company and the Conservatives at that time. 

However, the chair of the Commons home affairs committee has called for a full investigation into the activities of Cambridge Analytica after it emerged that its parent company, SCL, was granted provisional “List X” status by the Ministry of Defence until 2013, granting it access to secret documents.

SCL group and it’s ‘verticals’

SCL has what they call different “verticals” in politics, military and commercial operations. All of those operations are based on the same methodology (Target Audience Analysis) and, as far as can be discerned from the outside, SCL and affiliates have very obscure corporate structures with confusing and overlapping ownership. 

The SCL Group says on its website that it provides “data, analytics and strategy to governments and military organizations worldwide.”

The organisation claims that it has conducted “behavioral change programs” in over 60 countries and its clients have included the British Ministry of Defence, the US State Department and NATO. SLC Defense is another subsidiary of the umbrella organisation

Labour MP Yvette Cooper said there were serious concerns around the SCL Group and its subsidiary, CA, which is being investigated by the information commissioner. The SCL Group had a close working relationship with the MoD and was paid almost £200,000 for carrying out two separate projects. List X contractors are bound by strict rules over document security, and the MoD insists there was no recorded data breach.

The government team, which included psychologists and analysts, worked with SCL in 2014 to assess how “target audience analysis” could be used by the British government.

Over the course of the project in 2014, MoD officials flagged concerns over SCL’s data management, saying there were “rudimentary security mechanisms” in place.

As part of Project Duco, UK officials assessed SCL’s methods, which included analysing “psychological and anthropological principles” – and the social sciences more generally – and assessing how these could contribute to the government’s ‘strategic communications’.

The company’s ‘target audience analysis’ allows governments or companies to assess how to target individuals with a psychologically tailored message to ‘change behaviour’.

As part of Project Duco, the MoD was given “source background detail” by SCL, which included “analysis processes, data collection plans and sampling strategies”.

Target audience analysis (TAA) is a very controversial approach to government communications that evolved during the ‘battle for hearts and minds’ in Afghanistan.

According to an assessment of the method by Dr Steve Tatham – now a private consultant specialising in ‘Strategic Communication, influence, target audience analysis, and information operations’ after he resigned from the UK’s Armed Forces in July 2014 –  it allows governments to “diagnose the exact groupings that exist within target populations”, leading to a ranking that “depends upon the degree of influence they may have in either promoting or mitigating constructive behaviour”.

It then uses “psycho-social research parameters” in order to “determine how best to change that group’s behaviour”.

According to Statham, the data “builds up a detailed understanding of current behaviour, values, attitudes, beliefs and norms, and examines everything from whether a group feels in control of its life to who they respect and what radio stations they listen to.” He added: “TAA can be undertaken covertly.”

During the work with SCL, the MoD noted that “it was ascertained that some SCL staff are vetted and they have rudimentary security mechanisms in place (eg a locked cabinet).”

The report stated: “It is not thought that they have the capability to handle any electronic material above unclassified not considered the secure dissemination of documents.”

The SCL Group says on its website that it provides “data, analytics and strategy to governments and military organizations worldwide.”

The organisation claims that it has conducted “behavioral change programs” in over 60 countries and its clients have included the British Ministry of Defence, the US State Department and NATO. SLC Defense is another subsidiary of the umbrella organisation.

A freedom of information request from August 2016, shows that the MOD has twice bought services from SCL in recent years. In 2010/11, the MOD paid £40,000 to SCL for the “provision of external training”. Meanwhile, in 2014/2015, it paid SCL £150,000 for the “procurement of target audience analysis”. July 2017, the SCL website for Cambridge Analytica claimed its methods has been approved by the “UK Ministry of Defence, the US State Department, Sandia and NATO” and carried their logos on its website.

The SCL Group, that advised Nato on so-called “psy-ops”, is a private British behavioural research and strategic communication company. The company describes itself as “global election management agency”.  

SCL’s approach to propaganda is based upon a methodology developed by the associated Behavioural Dynamics Institute (BDI)Nigel Oakes founded the latter and also set up Strategic Communication Laboratories and using the new methodology from BDI, ran election campaigns and national communication campaigns for a broad variety of international governments. BDI say: The goal of the BDI is to establish Behavioural Dynamics as a discipline for the study of group behaviour change.”

There isn’t much information around about BDI‘s connection with military operations, though links with NATO are well-established – see Countering propaganda: NATO spearheads use of behavioural change science, for example.

From the article: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL on the other hand, has a clearly defined defence and military division who: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

It’s reported that SCL elections was bought by the billionaire Robert Mercer. He is known to be a heavily invested stakeholder in CA. Before becoming a White House advisor, Steve Bannon was a vice-president and part owner of CA. The Guardian reports that the  firm is owned by the Mercer family and the UK company SCL Elections, which is part of the SCL Group.

To give you a flavour of Mercer’s interests, you only need to follow the money trail: he funds a climate change denial thinktank, the Heartland Institute, and he likes to disrupt the mainstream media. In this aim, he is helped by his close associate Steve Bannon, self-declared “economic nationalist”, fomerly Trump’s campaign manager and chief strategist. The money he gives to thMedia Research Center, with its paranoid and authoritarian, anti-progressive mission of correcting “liberal bias” is just one of his pet media projects. He has also worked as vice president of  CA’s board.

Mercer and his family are major donors to Conservative political causes such as Breitbart News. He is the principal benefactor of the Make America Number 1 political action committee (Super PAC). Around 2012, Mercer reportedly invested $5 million in the SCL Group. Most political campaigns run highly sophisticated micro-targeting efforts to locate voters. However, SCL promised much more, claiming to be able to manipulate voter behaviour through psychographic modeling. This was precisely the kind of work Mercer values.

SCL claimed to be able to formulate complex psychological profiles of voters. These, say the company, would be used to tailor the most persuasive possible message, acting on that voter’s personality traits, hopes or fears.

Of course Mercer was a major supporter of Donald Trump’s 2016 campaign for president and Brexit in the UK. Mercer donated the services of CA company  to Nigel Farage and UKIP. The company was allegedly able to “advise” and influence Leave.eu through harvesting data from people’s Facebook profiles in order to target them with individualised persuasive messages to vote for Brexit. However, Leave.eu did not inform the UK electoral commission of the donation, contrary to the law which demands that all donations valued over £7,500 must be reported. 

When SCL Elections formed Cambridge Analytica in 2013, the company hired researchers from Cambridge University, hence the name. CA collects data on voters using sources such as demographics, consumer behaviour, internet activity, and other public and private sources. CA is using psychological data derived from millions of Facebook users, largely without users’ permission or knowledge. The company is also trying to change people’s perceptions and behaviours without their consent.The company maintains offices in New York City, Washington, D.C., and London.

Cambridge Analytica claim to predict not just peoples’ voting intentions and preferences, but also their personality types. The company is proprietorial about its precise methods, but says large-scale research into personality types, based on hundreds of thousands of interviews with citizens, enables them to chart voters against five main personality types – openness, conscientiousness, extraversion, agreeableness and neuroticism. 

The President of SLC is Sir Geoffrey Pattie, a former Conservative MP and the Defence Minister in Margaret Thatcher’s government. Pattie also co-founded Terrington Management which lists BAE Systems and Lockheed Martin among its clients.

As a UK-registered company, SCL Group had investors from the upper echelons of British Society. Lord Marland, a successful businessman who became a minister in 2010, held shares personally and through two related investment vehicles, Herriot Limited and a family trust.

An MoD spokesman said: “We have no current relationship or contracts with SCL Group, which includes Cambridge Analytica. As such, the company has no access to any classified information.”

The Cambridge Analytica revelations are a symptom of a much darker disease 

I did some research into the Conservatives’ election campaign spending last year. They spent hundreds of thousands of pounds on murky companies that peddle the same methods as Cambridge Analytica and SCL.

While the government’s controversialdark ads’ campaign attracted some concerned commentary last year, in part because it used data and psychographic profiling to manipulate individual traits and characteristics, it seems like no-one is joining the dots, still.

textor

From the Crosby Textor Group site

The government claims that they haven’t used Cambridge Analytica for their election campaigns. However, in 2017, the Conservatives used several similar shadowy private companies that peddle data analytics, psychological profiling and ‘behavioural change’  to research, canvass, advertise and target message voters with ‘strategic communications’ – which also exploit their psychological characteristics.

I trawled through the Conservatives’ campaign expenses listed on the Electoral Commission site to find the following.

The government used Experian (paid £683,636.34), Reed Consultancy  (paid £178,558.03), Google Analytics (paid £1,020,232.17), Facebook (paid £3,177,416.68), Twitter (paid £56,504.32), among others, to research, canvass and advertise their party ‘brand’. And £76,800 was spent advertising through Express Newspapers.

Blue Telecoms were paid £375,882.56 for ‘unsolicited material to electors’ and ‘advertising’. It says on their site that Blue Telecoms is a trading name for Direct Market Solutions Ltd. The company director is Sascha Lopez , a businessman who stood as a local council candidate for the Tories in the 2017 local elections. He is also an active director of the Lopez Group, although that company’s accounts are very long overdue, there is an active proposal to strike off on the government’s Companies House page. If directors are late in filing their company accounts, and don’t reply to warnings from Companies House, their company can be struck-off the Companies House register and therefore cease to exist. Other companies he was active in have been liquidated (3) and dissolved (2).

An undercover reporter working for Channel 4 News secured work at Blue Telecoms, in Neath, South Wales. In an area plagued by unemployment and low wages, the call centre hired up to a hundred people on zero-hours contracts. For weeks, they contacted thousands of potential voters in marginal seats across the UK. 

The hired callers were told to say they were working for a market research company called “Axe Research”. No such company is registered in England and Wales. Furthermore, callers were instructed to say that the call centre was situated in Cardiff, rather than Neath.

The investigation uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

● Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

● Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, and insisted the calls were legal.

A Conservative spokesman said: “Political parties of all colours pay for market research and direct marketing calls. All the scripts supplied by the party for these calls are compliant with data protection and information law.” 

However, I discovered that the record of funds paid to Blue Telecoms were not listed under ‘market research’, however. They were listed under ‘advertising’ and ‘unsolicited material to electors’. 

(See also: More allegations of Tory election fraud, now we need to talk about democracy)

Much of the ‘advertising’ was based on data collection, data analytics and psychological profiling, which were used to target people with communications according to their hopes, fears, anxieties, degrees of conformity and other general dispositions. Without their consent.

Another company that the Conservatives used and paid £120,000 for market research and canvassing during their general election campaign is OutraJim Messina is the executive director, and the team includes the notorious Lynton Crosby.

outra.png

Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing.

Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services. (CRM = ‘Customer Relations Management’ and BI =’Business Information’, which comprises the strategies and technologies used by enterprises for the data analysis of business information.) The company conductsTargeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”. 

The company also says:

MGI.png

(See also: World leaders across 5 continents trust TMG with the highest stakes in politics.)

Combobulate Limited, which is listed as a management consultancyearned £43,200 for research/canvassing and for ‘unsolicited material to electors’.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting DataMason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off . However, I couldn’t find an information site for Combobulate, the only site I found bizarrely took me here.

combob

Another similar company, An Abundance Limited, which is listed as a ‘behaviour change agency’, were paid £2,400 for market research and canvassing by the Conservatives in the run-up to the election last year. 

Populus Data Solutions, who say they provide “state of the art data capture”, were paid £196,452 for research/canvasing and ‘unsolicited material to electors’. This company have also developed the use of biometrics – facial coding in particular.

St Ives management services were paid £3,556,030.91, for research/canvasing, ‘unsolicited material to electors’, advertising, overheads and general administration, media and rallies, and manifesto material.

sims
Walker Media Limited are a digital marketing and media company, they facilitate Facebook adverts and campaigns, among other services. They were paid £798,610.21 during the Conservatives’ election campaign. One of their other social media marketing campaigns listed on their site is for “The Outdoor and Hunting Industry”.

Simon Davis serves as the Chief Executive Officer at Walker Media Holdings Limited and Blue 449. Davis served as Managing Director of Walker Media at M&C Saatchi plc, a global PR and advertising company, who have worked for the Conservatives before, designing campaign posters and anti-Labour adverts – including the controversial ‘New Labour, New Danger’ one in particular.

There are a few subsidaries of this company which include “harnessing data to find, engage and convert customers efficiently through digital media.” M&C Saatchi acquired the online media ‘intelligence agency’ Human Digital, whose “innovative approach marries rich behavioural insight with robust metrics.”

There is a whole submerged world of actors making huge profits from data mining and analytics, ‘targeted audience segmentation’, behaviour change techniques, ‘strategic communications and political lobbying. Much of the PR industry is built upon the same territory of interests: financial profit, maintaining power relations and supporting the vested interests of the privileged class. The subterranean operations of the surveillance and persuasion industry and citizen manipulation has become the establishment’s norm, hidden in plain view.

 

Related

The government hired several murky companies plying the same methods as Cambridge Analytica in their election campaign

 


 

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The government hired several murky companies plying the same methods as Cambridge Analytica in their election campaign

Lizard ofOz

From left to right: Lord Feldman, (in March 2016, Feldman was questioned by journalist Michael Crick about election expenses that may have broken the law); Lynton Crosby (longstanding ‘campaigner’ and expert dog whistler, dead cat strategist and wedge tactician for the Conservatives); Jim Messina (a former Obama campaign chief also hired by the Conservatives) and then party chairman Grant Shapps.  Photograph: David Hartley/Rex

The political and corporate economy is driving the implementation of ‘behavoural science’, including ‘nudge’, by self-interested (and boundedly rational) incumbent governments, policy makers, bureaucrats and corporations has been largely neglected, though a few of us have been raising concerns about the implications of the microregulation of citizen perceptions and behaviour for democracy for a few years.

In their haste to portray populations as irrational and cognitively flawed, behavioural economists, governments, bureaucrats and the murky underworld of the big corporate lobbying, PR, ‘strategic communications’ and ‘consultancy’ industry seem to have overlooked a couple of whopping ‘cognitive biases’ of their own. These are their strong inclination towards profit and power, regardless of any ethical boundaries. 

As soon as the Conservatives casually announced their ‘behaviour change’ agenda back in 2010, and instituted the ‘Nudge Unit’, a scandal of the type surrounding Cambridge Analytica/SCL was inevitable. How could anyone expect that an authoritarian government, somewhat defined by resistance to change, would resist the temptation to draw on ‘behavioural science’ techniques to manipulate citizens’ perceptions, cognitions, behaviours, choices, and ultimately, their voting decisions? 

Cambridge Analytica’s commercial vice-president Richard Robinson once said that there is no fundamental difference between getting someone to vote and persuading them to swap toothpaste brands. He added: “It is about understanding what message is relevant to that person at that time when they are in that particular mind-set.”

Robinson claimed that using data to profile citizens, overlaying “the person” on data – a method that has previously been available to advertisers –  is “humanising marketing.” 

I don’t agree. I see this level of surveillance, intrusion and micromanagement of citizens decision-making as a form of commodifying and marketising humans for commercial behavioural modification. Without our consent. Or a share in the profits generated. It is profoundly ‘dehumanising marketing.’

Our personal data is being used to construct ‘persuasion profiles’, using sets of estimates – based on probabilities – on the effectiveness of particular influence-strategies on individuals, which are also based on past responses to these strategies. Some of these companies are also experimenting with biometrics. Many businesses in marketing openly admit that they aim to achieve behavioural change. It cannot be right for private companies and governments to use citizens as Pavlovian dogs. Such personalised persuasive strategies seriously undermine the human autonomy that is central to human dignity and democracy. 

The internet has rapidly become an environment in which citizens and populations are being sorted, profiled, typed, categorised, ranked and “managed”, based on data mining  mass surveillance and psycho-profiling.

It was only a matter of time before the powerful tools of digital tracking and corporate surveillance, including techniques designed for  manipulating opinions and behaviours, shifted from the realm of PR, product and service marketing to politics and voter targeting. The markets for personal data have always been markets for behavioural control also. And markets of behavioural control are composed of those who sell opportunities to influence behaviour for profit and power, and those who purchase such opportunities.  

Screengrab taken at 2pm on Tuesday from AIQ’s homepage

Screengrab taken at 2pm on Tuesday from AIQ’s homepage. By Thursday, after the company was contacted by the Observer, it had been taken down. Photograph: AggregateIQ

The Observer first disclosed connections between the firms a year ago when it published details of an intellectual property licence that linked AIQ and Cambridge Analytica.

The leaked intellectual property licence document that shows a link between AggregateIQ and SCL Elections (the company behind Cambridge Analytica).

The leaked intellectual property licence document that shows a link between AggregateIQ and SCL Elections (the company behind Cambridge Analytica). Photograph: Observer

From the Telegraph in February 2017: Exclusive: How a tiny Canadian IT company helped swing the Brexit vote for Leave 

The overlap between behavioural economics, PR and techniques of persuasion

Last month, the government’s procurement service widened the public sector’s choice of ‘behavioural insight’ experts to call on. Previously the Behavioural Insights Team (Nudge Unit) were the single suppliers, but the new Crown Commercial Service Behavioural Insights framework expands the number to six. The framework retains the Nudge Unit, and the new suppliers are CFE (Research and Consulting), Kantar Public, McKinsey, and Ipsos Mori. There is a sixth supplier that has not yet been named because it has not yet formally signed up to the new contract.

The PR industry, with it overlaps in marketing, consultancy, strategic communications,  behavioural economics, nudge and so on has been using behavioural analytics, psychographic profiling and targeted communications for years. Many corporate practices are kept as secret as possible, which places some limitations on research. 

‘Data-intensive’ companies communicate in a vague and ambiguous way, however they are more bold when it comes to selling their services and in this context they reveal internal practices through public statements, occasionally.

The Hunting Dynasty a “behavioural insight and communications agency,” say on their site: “WE IMPROVE THE WAY YOUR WORLD BEHAVES BY DISCOVERING YOUR AUDIENCE’S UNTAPPED DESIRES AND EFFORTLESSLY INCREASING YOUR EFFICIENCY USING ROBUST SCIENCE, PSYCHOLOGY, AND NUDGE TECHNIQUES”, and go on to say “welcome to the first step in eliminating damaging behaviour.”

“Our unique combination of deep applied and academic behavioural knowledge, and experience working in the world’s largest advertising agencies makes us supremely qualified to deliver robust, full-stack, out-of-the-box, A+ projects and retained services, every time.”

The company received the gold retail ‘Nudge award’ in 2015, and were shortlisted for the award in 2016 and last year. 

BeWorks, another example of  a company adopting the nudge approach to communications and marketing, describe themselves as “The first management consulting firm dedicated to the practice of applying behavioral science to strategy, marketing, operations, and policy challenges”, also “harness the powerful insights of behavioral economics to solve your toughest challenges.”

They work for the government, the energy industry, financial service sector, insurance industry and retail sectors “helping organisations to embed behavioural economics into their culture”. 

The company says: “The team combines leading academics from the fields of cognitive and social psychology, neuroscience, and marketing with management consulting experts. Our multi-disciplinary expertise allows us to arm our clients with the latest in scientific insights coupled with a strategic business lens”.

They also wrote this article among others: How Science Can Help Get Out the VoteThey claim “Our team of scientists and business experts offers a powerful methodology that analyzes and measurably influences the decisions consumers make”. 

They go on to say “Neuromarketing studies, which measure brain activity and other biological indicators, are another way to gauge true emotional reactions instead of relying on how people say they feel. EEG caps and biometric belts are the most common tools used, though other techniques, ranging from reading facial expressions to measuring tiny differences in reaction time, are also used.”

Over a six-year period, Ogilvy Public Relations Global CEO, Christopher Graves, digested more than 800 pieces of primary research to connect emerging findings in behavioral economics, neuroscience and narrative theory in order to ‘craft a new point of view on narrative effectiveness in communications.’

The findings overturn much of what communications professionals believed through conventional wisdom. The company concludes that “Emotional narrative beats analytical messaging. All human decision making depends heavily on emotion. Our efforts to persuade or explain need to also be rooted in emotion-triggering narratives.” 

Linstock Communications consultancy say they are: “AN AWARD-WINNING COMMUNICATIONS CONSULTANCY THAT SPECIALISES IN THOUGHT LEADERSHIP AND CRISIS MANAGEMENT UNDERPINNED BY BEHAVIOURAL SCIENCE.”

Rolph Merchant of Instinctif Communications DMCC, says:

“Public relations exists to influence and to effect change. To do so more successfully, the industry needs to find ways to target audiences, those it wishes to move, more scientifically. The PR industry clearly recognises this and I think the adoption of a more surgical targeting strategy will become incumbent on PR companies. 

A very positive development for the PR industry would be to embrace the more advanced approaches to targeting using techniques based on behavioural economics. The pioneering work of The Behavioural Insights Team to understand what influences the public’s decision making, and design ‘nudges’ to get desired results for government, could certainly be replicated in the private sector. 

These techniques have been touted for use in measuring campaign success, a perennial issue for PR. To give a simple example of its application, by measuring peoples’ behaviour or sentiment before and after a period of communications activity, it is possible to gain a clearer idea of how successful a campaign has been. In turn, this insight can be channelled to improve communications strategy and tactics. 

“Though in its infancy, behaviour change is nonetheless a fascinating area of communications, which could well see significant attention and growth in the next decade.”

Instinctif offers “strategic insight, and creative solutions; government relations, and public and corporate affairs services that include lobbying, strategic information, analysis and advice, media and reputation management mandates, and public affairs training services.”

At the moment, the media is focused on the sins of Cambridge Anaytica/ SCL and Facebook. However, there are MANY other private companies involved in stage managing our democracy, employing the same deeply unethical and antidemocratic methods. Crosby Textor is just one example. 

Cambridge Analytica are not the only company that are being employed by governments to stage-manage our democracy

While the government’s controversial ‘dark ads’ campaign attracted some concerned commentary last year, in part because it used data and psychographic profiling to manipulate individual traits and characteristics, it seems like no-one is joining the dots, still.

textor

From the Crosby Textor Group site

The government claims that they haven’t used Cambridge Analytica for their election campaigns. However, in 2017, the Conservatives used several similar shadowy private companies that peddle data analytics, psychological profiling and ‘behavioural change’  to research, canvass, advertise and target message voters with ‘strategic communications’ – which also exploit their psychological characteristics and tendencies.

I trawled through the Conservatives’ campaign expenses listed on the Electoral Commission site to find the following: the government spent an eye-watering total of £1502,3516•79p on ‘campaigning’, to persuade people to vote Conservative.

Here is a breakdown of that sum:

The government used Experian (paid £683,636.34), Reed Consultancy (paid £178,558.03), Google Analytics (paid £1,020,232.17), Facebook (paid £3,177,416.68), Twitter (paid £56,504.32), among others, to research, canvass and advertise their party ‘brand’. And £76,800 was spent advertising through Express Newspapers.

Blue Telecoms were paid £375,882.56 for ‘unsolicited material to electors’ and ‘advertising’. It says on their site that Blue Telecoms is a trading name for Direct Market Solutions Ltd. The company director is Sascha Lopez , a businessman who stood as a local council candidate for the Tories in the 2017 local elections. He is also an active director of the Lopez Group, although that company’s accounts are very overdue, there is an active proposal to strike off on the government’s Companies House page. If directors are late in filing their company accounts, and don’t reply to warnings from Companies House, their company can be struck-off the Companies House register and therefore cease to exist. Other companies he was active in have been liquidated (3) and dissolved (2).

An undercover reporter working for Channel 4 News secured work at Blue Telecoms, in Neath, South Wales. In an area plagued by unemployment and low wages, the call centre hired up to a hundred people on zero-hours contracts. For weeks, they contacted thousands of potential voters in marginal seats across the UK. 

The hired callers were told to say they were working for a market research company called “Axe Research”. No such company is registered in England and Wales. Furthermore, callers were instructed to say that the call centre was situated in Cardiff, rather than Neath.

The investigation uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

● Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, and insisted the calls were legal.

A Conservative spokesman said: “Political parties of all colours pay for market research and direct marketing calls. All the scripts supplied by the party for these calls are compliant with data protection and information law.” 

However, I discovered that the record of funds paid to Blue Telecoms were not listed under ‘market research.’ They were listed under ‘advertising’ and ‘unsolicited material to electors’. 

(See also: More allegations of Tory election fraud, now we need to talk about democracy)

Much of the ‘advertising’ was based on data collection, data analytics and psychological profiling, which were used to target people with communications according to their hopes, fears, anxieties, degrees of conformity and other general dispositions. Without their consent.

Another company that the Conservatives used and paid £120,000 out to for market research and canvassing during their general election campaign is Outra. Jim Messina is the executive director, and the team includes Lynton Crosby.

outra.png

Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing.

Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services.  The company conducts “Targeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”. 

The company also says:

MGI.png

The Messina Group are in astrategic partnership’ with Outra serving as one of Outra’s primary advisors on data, analytics, and ‘customer engagement.’

(See also: World leaders across 5 continents trust TMG with the highest stakes in politics.)

British electoral law forbids co-ordination between different campaign groups, which must all comply with strict spending limits. If they plan tactics or co-ordinate together, the organisations must share a cap on spending.

Combobulate Limited, which is listed as a management consultancy, earned £43,200 for research/canvassing and for ‘unsolicited material to electors’.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting Data. Mason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off .

However, I couldn’t find an information site for Combobulate, the only site I found bizarrely took me here. I can’t find any other website.

combob

Another similar company, An Abundance Limited, which is listed as a ‘behaviour change agency, were paid £2,400 for market research and canvassing by the Conservatives in the run-up to the election last year. 

Populus Data Solutions, who say they provide “state of the art data capture”, were paid £196,452 for research/canvasing and ‘unsolicited material to electors’. This company have also developed the use of biometrics – facial coding in particular.

St Ives management services were paid £3,556,030.91, for research/canvasing, ‘unsolicited material to electors’, advertising, overheads and general administration, media and rallies, and manifesto material.

sims

Edmonds Elder Ltda digital consultancy, were paid £156,240.00 for advertising. The site  says the company also provides services in vague sounding ‘government affairs: “We use cutting-edge digital techniques to help government affairs teams make the case for their policy and regulatory positions – harnessing support from communities across the country to ensure a positive outcome.”   

Craig Elder is also the Conservative party’s digital directorTom Edmonds was the Conservative party’s creative director between 2013 and 2015.

Hines Digital  who is a partner of Edmonds Elder Ltd, is a conservative digital agency that builds strong brands, huge email lists, and big league fundraising revenue for our clients, helping conservative campaigns & causes, and companies, achieve their goals.”

It says on the site that “Hines worked with conservative campaigns & causes in fifteen U.S. states and nine countries.” The company designed the ‘digital infrastructure’ of Theresa May’s leadership campaign launch in 2016, they built her website (but aren’t listed in election expenses.) Hines says: 

That timely initial website launch proved invaluable. Approximately 35% of her overall email list signed up on that first day, a significant shot in the arm on Day One made possible because her team — led in part by our partners at Edmonds Elder—was prepared to capitalize on the day’s earned media through effective online organizing.

Overall, the initial holding page saw a 18% conversion rate on day one — meaning nearly 1/5 people who visited the website signed up to join the campaign. That’s a fantastic response to a site optimized for supporter recruitment.”

eldre

And: “We are experts at identifying people online – and targeting them to drive the activity your organisation needs.”

With political adverts like this, which aren’t fact checked and only the person targeted gets to see them:

Anti-Labour ‘attack’ ad

Walker Media Limited are a digital marketing and media company, they facilitate Facebook adverts and campaigns, among other services. They were paid £798,610.21 from the Conservatives’ election campaign. One of their other social media marketing campaigns listed on their site is for “The Outdoor and Hunting Industry”.

Simon Davis serves as the Chief Executive Officer at Walker Media Holdings Limited and Blue 449. Davis served as Managing Director of Walker Media at M&C Saatchi plc, a global PR and advertising company, who have worked for the Conservatives before, designing campaign posters and anti-Labour adverts – including the controversial ‘New Labour, New Danger’ one in particular.

There are a few subsidaries of this company which include “harnessing data to find, engage and convert customers efficiently through digital media.” M&C Saatchi acquired the online media ‘intelligence agency’ Human Digital, whose “innovative approach marries rich behavioural insight with robust metrics.”

There is a whole submerged world of actors making huge profits from data mining and analytics, ‘targeted audience segmentation’, behaviour change techniques, ‘strategic communications and political lobbying. Much of the PR industry is built upon the same territory of interests: financial profit, maintaining power relations and supporting the vested interests of the privileged class. The subterranean operations of the surveillance and persuasion industry and citizen manipulation has become the establishment’s norm, hidden in plain view.

Neoliberalism has evolved into a form of surveillance and microregulation capitalism. Traditional mass marketing has become much more focused, using precise target marketing, techniques which psychologically profile, sort, segment, categorise and target all forms of advertising to individual consumers. From behavioural targeting to mobile messaging apps sharing conversation data for adverts, target marketing requires personal data and a behavioural profile of ‘consumers’ .

Neuroliberalism

Surveillance strategies and targeted marketing also include the use of biometrics. Endless gain, for example, uses biometrics and psychology and “to understand human emotions and behaviour, and Psychology to optimise human emotions and behaviour. Our way helps our clients convert more customers, keep them for longer, and have them spend more.” 

Endless Gain claim on their site to “optimise conversions” in the same way that behavioural economists at the Nudge Unit claim to “optimise decision-making”, in their quest to align citizens’ choices with neoliberal outcomes.

The company uses eyetrackingfacial expression recognitiongalvanic skin response,  EEG and pupil dilation – biometrics, in addition to conventional psychological research, “bringing together biometric research with findings from decades of academic psychology – particularly on emotional decision-making and the psychology of persuasion – to make changes to your site that increase both revenue and conversions.”  

Other companies, such as the hugely influential Crimson Hexagon, use AI.  The company is based in Boston, Massachusetts and has also a European division in London.  Edelman Intelligence, a massive PR company, are a client of this company, as are Twitter. The company’s online data library consists of over 1 trillion posts, and includes documents from social networks such as Twitter and Facebook as well as blogs, forums, and news sites. 

The company’s ForSight platform is a Twitter Certified Product. (See also: The anti-social public relations of the PR industry, which details the intrusive ‘360 degree’ social media listening and monitoring posts used by companies to gather data and intelligence and to formulate ‘strategic communications’ to discredit critics)

This level of surveillance and persuasion is deeply intrusive form of commodification and control that effectively exiles citizens from their own characteristics, perceptions, behaviours and choices, while producing lucrative markets aimed at data mining, behavioural analysis, prediction and modification.

Furthermore, the data collection, analysis and profiling is likely to build in discrimination, reflecting and reinforcing material and power inequalities. Credit reference agencies, insurance companies and the financial sector have previously demonstrated this point only too well. 

The data mining, analytics and persuasion market exists because large corporations and governments want to micromanage and psychoregulate citizens. However, such intrusive surveillance and micromanagement poses fundamental challenges to our democratic norms and personal autonomy.  

Tailored and targeted ‘strategic communications’ and persuasions are based on behaviour modelling and presupposed preferences, which may or may not be accurate or comprehensive. However, such an approach forecloses the possibility of citizens seeing alternative choices and developing new preferences: of accessing a full range of choices, learning and developing. It reduces citizens, commodifying their biology, psychology and decision-making, and transforming human nature into profits for big businesses and maintaining the power of the establishment.

The Cambridge Analytica scandal highlights the erosion of democracy because governments are paying to use these sophisticated techniques of persuasion to unduly influence voters and to maintain a hegemony, amplifying and normalising dominant political narratives that justify neoliberal policies.

‘Behavioural science’ is used on every level of our society, from many policy programmes – it’s become embedded in our institutions – to forms of “expertise”, and through the state’s influence on the mass media, and other social and cultural systems. It also operates at a subliminal level: it’s embedded in the very language that is being used in political narratives. Repetition is an old propaganda technique that sometimes works. The ‘Strong and Stable’ ideological motif of the government, however, was a tad overused, and led to ridicule because it became so visible as a ill-conceived technique of persuasion. But what about all of the psycholinguistic cues that remain opaque?

The debate should not be about whether or not these methods of citizen ‘conversion’ are wholly effective, because that distracts us from the intentions behind the use of them, and especially, the implications for citizen autonomy, civil rights and democracy. 

As I said in my last article, profit-seeking private PR companies are paid to brand, market, engineer a following, build trust and credibility and generally sell the practice of micromanaging the spread of information between an individual or an organisation (such as a business, government agency, the media) and the public.

Most of these companies use ‘behavioural science’ strategies (a euphemism for psychological warfare) to do so. It’s a dark world where governments pay to be advised not to talk about “capitalism,” but instead discuss “economic freedom” , “business friendly policies” or the “free market”. Austerity is simply translated into “balancing the budget” or “living within our means”. The political coercion of sick and disabled people to look for work by cutting their lifeline support is “equality and social justice” or “helping to move them closer to employment”. Propaganda and deception is “strategic communications” and “PR”. Psychological coercion is “behavioural science”. The democratic opposition are described as “virtue signallers”, “snowflakes”, “Marxists”, “militants” and “the hard left.” 

On the Institute for Government website, the section called MINDSPACE Behavioural Economics  discusses “behaviour change theory” and “influencing behaviour through public policy.” Using a language of managementspeak and psychobabble. A lot.

But surely, in democracies, public policies are supposed to reflect and serve identified public needs, rather than being about the public meeting specific policy outcomes and government needs. And surely governments ought to be elected on what they offer citizens in terms of policy, not on the basis of what they pay for PR, strategic communications, behaviour modification techniques and spying on populations.

We have nothing in place to prevent powerful and wealthy interlopers – such as Robert Mercer, from making an end run around election laws, either. Mercer played a key role in the Brexit campaign by donating data analytics services via Cambridge Analytica to Nigel Farage. 

The company was able to advise Leave.EU through its ability to harvest data from people’s Facebook profiles in order to target them with individualized persuasive messages to vote for Brexit. However, Leave.EU did not inform the UK electoral commission of the donation despite the fact that a law demands that all donations valued over £7,500 must be reported.


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Hubert

The revelations about Cambridge Analytica indicate clearly that western governments are subverting democracy

Image result for PR companies manipulation

I wrote an article about Cambridge Analytica, the commodification of voter decision making and the marketisation of democracy, along with previous articles about western government strategies for subverting democracy. I have also extensively criticised governments’ use of ‘behavioural economics, and the authoritarian neuroliberal turn more generally. 

Within the neoliberal framework, it seems that anything which may be commodified and marketised is, including our consummer preferences, Facebook likes, behaviours, emotions, subconscious inclinations, cognitive habits, perceptions and decisions. If companies like Cambridge Analytica could mine and sell our souls, they would do so in much they same way they did their own collective conscience.

The CEO of Cambridge Analytica has been suspended, Alexander Nix, has been suspended. However, Nix is a symptom of a problem, rather than being the problem itself. 

Cambridge Analytica is just the tip of a very dirty, subterranean iceberg. It’s worth keeping in mind that without paying clients, among which are governments, antidemocratic companies like this would not thrive and profit. The extensive Public Relations (PR) and ‘strategic communications’ industry, along with the ‘behavioural economics’ technocrats, are all working on sustaining power relations and extending corporate and right wing political interests. 

The hidden persuaders behind the Conservative government

During last year’s general election, the government used a number of companies that bear a lot of similarity to Cambridge Analytic during their election campaign.

textor

From the Crosby Textor Group site

The government used data from Experian (paid £683,636.34),
Reed Consultancy (paid £178,558.03),
G
oogle Analytics  (paid £1,020,232.17),
Facebook 
(paid £3,177,416.68),

Twitter was paid £56,504.32, to “research, canvass and advertise” their party ‘brand’. And £76,800 was spent advertising through Express Newspapers.

Another company that the Conservatives used for their campaign, paying them £120,000 for market research and canvassing, is OutraJim Messina is the executive director, and the team includes Lynton Crosby.

outra.png

However, Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing.

The Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services. The company conducts “Targeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”.

Crosby and Messina made staggering amounts of money from the Conservative’s election campaign, using three separate, listed companies between them.

The company also says:

MGI.png

Apparently, the Messina Group are in a strategic partnership’ with Outra, “serving as one of Outra’s primary advisors on data, analytics, and ‘customer engagement’.”

(See also: World leaders across 5 continents trust TMG with the highest stakes in politics.)

British electoral law forbids co-ordination between different campaign groups, which must all comply with strict spending limits. If they plan tactics or co-ordinate together, the organisations must share a cap on spending.

Combobulate Limited, which is listed as a management consultancy, earned £43,200 for research/canvassing and for ‘unsolicited material to electors’.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting DataMason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off . However, I couldn’t find an information site for Combobulate, the only site I found bizarrely took me here. I can’t find any other website.

combob

Another similar company, An Abundance Limited, which is listed as a ‘behaviour change’ agency, were paid £2,400 for market research and canvassing by the Conservatives in the run-up to the election. 

Populus Data Solutions, who say they provide “state of the art data capture”, were paid £196,452 for research/canvasing and ‘unsolicited material to electors’. This company have also developed the use of biometrics – facial coding in particular.

St Ives management services (SIMS) were paid £3,556,030.91, for research/canvasing, ‘unsolicited material to electors’, advertising, overheads and general administration, media and rallies, and manifesto material.

sims

Edmonds Elder Ltda digital consultancy, were paid £156,240.00 for advertising. The site  says the company also provides services in vague sounding ‘government affairs’ “We use cutting-edge digital techniques to help government affairs teams make the case for their policy and regulatory positions – harnessing support from communities across the country to ensure a positive outcome.”   

Craig Elder is also the Conservative party’s digital director. Tom Edmonds was the Conservative party’s ‘creative director’ between 2013 and 2015.

Hines Digital  who is a partner of Edmonds Elder Ltd, is a conservative digital agency that builds strong brands, huge email lists, and big league fundraising revenue for our clients, helping conservative campaigns & causes, and companies, achieve their goals.”

It says on the site that “Hines worked with conservative campaigns & causes in fifteen U.S. states and nine countries.” The company designed the ‘digital infrastructure’ of Theresa May’s leadership campaign launch in 2016, they built her website (but aren’t listed in election expenses.) Hines says: 

That timely initial website launch proved invaluable. Approximately 35% of her overall email list signed up on that first day, a significant shot in the arm on Day One made possible because her team — led in part by our partners at Edmonds Elder—was prepared to capitalize on the day’s earned media through effective online organizing.

Overall, the initial holding page saw a 18% conversion rate on day one — meaning nearly 1/5 people who visited the website signed up to join the campaign. That’s a fantastic response to a site optimized for supporter recruitment.”

eldre

And“We are experts at identifying people online – and targeting them to drive the activity your organisation needs.”

With political adverts that are targeted and ‘dark’, which aren’t fact checked as only the person targeted gets to see them. 

Walker Media Limited are a digital marketing and media company, they facilitate Facebook adverts and campaigns, among other services. They were paid £798,610.21 from the Conservatives’ election campaign. One of their other social media marketing campaigns listed on their site is for “The Outdoor and Hunting Industry”.

Simon Davis serves as the Chief Executive Officer at Walker Media Holdings Limited and Blue 449. Davis served as Managing Director of Walker Media at M&C Saatchi plc, a global PR and advertising company, who have worked for the Conservatives before, designing campaign posters and anti-Labour adverts – including the controversial ‘New Labour, New Danger’ one in particular.

There are a few subsidaries of this company which include “harnessing data to find, engage and convert customers efficiently through digital media.” M&C Saatchi acquired the online media ‘intelligence agency’ Human Digital, whose “innovative approach marries rich behavioural insight with robust metrics.”

Under the 1998 Data Protection Act, it can be illegal to process ‘sensitive’ data – a category that includes ‘political opinions’ – without explicit consent from the individuals concerned, though consent is only one of a number of conditions under which sensitive personal data may be legally processed. Despite numerous attempts to contact Conservative HQ last week, the party refused to say if they used any data, modelling or insight gathered during either the election or the referendum campaigns.

There is a whole submerged world of actors making huge profits from data mining and analytics, ‘targeted audience segmentation’, behaviour change techniques, ‘strategic communications and political lobbying. Much of the PR industry is built upon the same territory of interests: financial profit, maintaining power relations and supporting the vested interests of the privileged class. The subterranean operations of the surveillance and persuasion industry and citizen manipulation has become the establishment’s normative tool of authoritarian control, and it is hidden in plain view.

Blue Telecoms were paid £375,882.56 for ‘unsolicited material to electors’ and ‘advertising’. It says on their site that Blue Telecoms is a trading name for Direct Market Solutions Ltd. The company director is Sascha Lopez , a businessman who stood as a local council candidate for the Tories in the 2017 local elections. He is also an active director of the Lopez Group, although that company’s accounts are very overdue, there is an active proposal to strike off on the government’s Companies House page. If directors are late in filing their company accounts, and don’t reply to warnings from Companies House, their company can be struck-off the Companies House register and therefore cease to exist. Other companies he was active in have been liquidated (3) and dissolved (2).

A Channel Four investigation uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

● Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

● Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, but insisted the calls were legal.

The government is attempting to align citizen perceptions, decisions and behaviours with the desired outcomes of the government, turning democracy on its head

The internet has rapidly become an environment in which citizens and populations are being sorted, profiled, typed, categorised, ranked and “managed”, based on data mining  mass surveillance and psycho-profiling.

It was only a matter of time before the powerful tools of digital tracking and corporate surveillance, including techniques designed for  manipulating opinions and behaviours, shifted from the realm of PR, product and service marketing to politics and voter targeting. The markets for personal data have always been markets for behavioural control also. And markets of behavioural control are composed of those who sell opportunities to influence behaviour for profit and those who purchase such opportunities.  

Daily Mail article showing that Theresa May wanted to work with Cambridge Analytica back in 2016

Profit-seeking private PR companies are paid to brand, market, engineer a following, build trust and credibility and generally sell the practice of managing the spread of information between an individual or an organisation (such as a business, government agency, the media) and the public.

Most of these companies use ‘behavioural science’ strategies (a euphemism for psychological warfare) to do so. It’s a dark world where governments pay to be advised not to talk about “capitalism,” but instead discuss “economic freedom” , “business friendly policies” or the “free market”. Austerity is simply translated into “balancing the budget” or “living within our means”. The political coercion of sick and disabled people to look for work by cutting their lifeline support is “equality and social justice” or “helping to move them closer to employment”. Propaganda and deception is “strategic communications” and “PR”. Psychological coercion is “behavioural science”. The democratic opposition are described as “virtue signallers”, “snowflakes”, “marxists”, “militants” and “the hard left.” 

Chris Wylie on Cambridge Analytica, microsurveilance, information weapons and the politics of psychological warfare.

PR is concerned with selling products, persons, governments and policies, corporations, and other institutions. In addition to marketing products, PR has been variously used to attract investments, influence legislation, raise companies’ public profiles, put a positive spin on policies, disasters, undermine citizens campaigns, gain public support for conducting warfare and to change the public perception of repressive regimes.

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The revolving door of mutually exclusive political and corporate favour operates by keeping up the spin.

The company at the centre of the Facebook data breach has boasted of using honey traps, fake news campaigns and operations with ex-spies to swing election campaigns around the world, the recent Channel 4 investigation has revealed. 

Executives from Cambridge Analytica spoke to undercover reporters from Channel 4 News about the “dark arts” used by the company to “help” clients, which included entrapping rival candidates in fake bribery stings and hiring prostitutes to seduce them.

In one filmed exchange, the company chief executive, Alexander Nix, is recorded telling reporters: “It sounds a dreadful thing to say, but these are things that don’t necessarily need to be true as long as they’re believed.”

The excellent Channel 4 News investigation, broadcast on Monday, despite threats of legal action from the company, comes two days after the Observer reported that Cambridge Analytica had unauthorised access to tens of millions of Facebook profiles in one of the social media company’s biggest data breaches. 

Nix detailed the deception, glorified propaganda techniques, entrapment and other dirty tricks that the company would be prepared to pull for money behind the scenes to help its clients. When the Channel 4 reporter asked if Cambridge Analytica could offer investigations into the damaging secrets of rivals, Nix said it worked with former spies from Britain and Israel to look for political dirt. He also volunteered that his team were ready to go further than an ‘investigation’. 

“Oh, we do a lot more than that,” Nix said. Deep digging is interesting, but you know equally effective can be just to go and speak to the incumbents and to offer them a deal that’s too good to be true and make sure that that’s video recorded.

“You know these sort of tactics are very effective, instantly having video evidence of corruption.”

Nix suggested one possible scenario, in which the managing director of Cambridge Analytica’s political division, Mark Turnbull, would pose as a wealthy developer looking to exchange campaign finance for land. “I’m a master of disguise,” Turnbull said.

Another option, Nix suggested, would be to create a sex scandal. “Send some girls around to the candidate’s house, we have lots of history of things,” he told the reporter. “We could bring some Ukrainians in on holiday with us, you know what I’m saying.

Facebook’s own little investigation

Facebook in CA s office

Facebook seems to have missed its opportunity to get a handle on the Cambridge Analytica scandal, having been told to stay out of its offices by the UK Information Commissioners Office.

Digital forensics firm Stroz Friedberg was hired by Facebook yesterday “to conduct a comprehensive audit of Cambridge Analytica,” according to a Facebook announcement. Apparently the private company at the centre of the scandal was happy to give Facebook full access to its servers and systems but the UK Information Commissioners Office (ICO), which is ‘sponsored by the governmental department for Digital, Culture, Media and Sport, apparently had other ideas.

On 7 March, my office issued a Demand for Access to records and data in the hands of Cambridge Analytica,” said Information Commissioner Elizabeth Denham.

Cambridge Analytica has not responded by the deadline provided; therefore, we are seeking a warrant to obtain information and access to systems and evidence related to our investigation.

On 19 March, Facebook announced that it will stand down its search of Cambridge Analytica’s premises at our request. Such a search would potentially compromise a regulatory investigation.”

It’s not known how long Facebook, via its proxies, had access to Cambridge A’nalytica‘s files and how much investigating it managed to do, but being kicked out by the ICO is presumably a major inconvenience.

The Information Commissioner, Denham, has criticised Cambridge Analytica for being “uncooperative” with her investigation, and she confirmed that the watchdog will apply for a warrant to examine the company’s activities.

Someone is currently editing the information about Cambridge Analytica on  Wikipedia: re-writing history

CA editing wiki

The Conservative election guru Lynton Crosby had his staff engage in an ‘edit-war’ to delete details of his links with the tobacco industry and his election strategies from Wikipedia. Channel 4 News investigation found that substantial sections were removed from the Wikipedia page of Lynton Crosby, an Australian political strategist, by staff at the Crosby Textor consultancy firm that he co-founded. On 15 July 2013, accounts linked to Crosby Textor staff deleted multiple times sections on the controversy when the Conservative party dropped its policy for plain cigarette packaging. 

In 2015, Wikipedia also blocked a user account on suspicions that it was being used by the Conservative party chairman, Grant Shapps, “or someone acting on his behalf” to edit his own page along with the entries of Conservative rivals and political opponents.

The online encyclopedia, where pages are edited and created by readers, had tracked the changes made by a user calledContribsxthought to be a sock puppet who had systematically removed embarrassing references on Shapps’ Wikipedia page about the Tory chairman’s business activities as Michael Green, the self-styled millionaire web marketer.

wayback machine

Screenshot from The Wayback Machine – an initiative of the Internet Archive, a 501(c)(3) non-profit, building a digital library of Internet sites and other cultural artifacts in digital form. Other projects include Open Library and archive-it.org.

A sharp-eyed friend, Hubert Huzzah, has spotted that there are currently lots of edits and re-writes on the Cambridge Analytica entry page on Wikipedia. Curiously, it is also possible to trace a Wikipedia edit in a linked reference being deleted on another website. It seems that in editing Wikipedia someone (or a group), is somehow then using what they have edited to take down the information “in the wild”.

It appears that the availability of the information is being removed more generally elsewhere on other sites.

What seems evident is that someone has gone through the links in the Wikipedia article and removed them from the Wikipedia article. It’s possible to simply cut and paste the link into a browser and go to the original. But quite a number of the originals now do not exist. Or they exist with different content.

Here is a snapshot of the Wikipedia entry from 3 January, 2018.

This is one taken on 19 March 2018 (one of five)

And another today (one of ten)It’s reasonable to expect the page to be updated, but you can see from some of the edits that this is rather more that a simple updating of information. 

It’s something of a Winston Smith moment…

The bottom line

It is fundamentally wrong for private companies and authoritarian governments to use alter public information, use personal information, data mining, psychological profiling, targeted ‘strategic communications’ (a euphemism for propaganda) , ‘behavioural science’, ‘social science insights’ and military grade psyops – in short, deception – in order to manipulate citizens’ decision-making, perceptions and behaviours in order to profit and maintain their power.

All of this has profound and dark implications for democracy, or at least what is left of it. Totalitarians throughout history have sought to change the perceptions, decisions and behaviours of populations. These are the intentions and actions of tyrants.

Governments in so-called democratic nations are assumed to seek to be elected or remain in office on the basis of the preferences of voters, their accountable policies and their capacity for public representation – based on those meritocratic principles that they preach to everyone else.

The fact that governments are paying – using taxpayers’ money – to attempt to manipulate the electorate – regardless of whether or not the methodologies used actually work – speaks volumes about government intentions, their lack of transparency, their disregard of citizens’ agency, their disdain for human rights, lack of respect for civil liberties and utter contempt for anything remotely resembling democratic accountability.

The Channel 4 News exposé  of Cambridge Analytica

 


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Grieving daughter handed her mother’s ashes to ESA assessor to prove she wasn’t ‘fit for work’


A grieving daughter furiously handed an urn containing her mother’s ashes to a benefit health care professional who turned up to assess if the dead woman was fit for work, following an inexcusable and heartless blunder by the Department for Work and Pensions. 

Louise Broxton had suffered a host of neurological problems for which she received welfare support. She tragically died from lung cancer at the age of just 47 in August.

Her daughter, Hatti, immediately informed the authorities of her mother’s death and all her benefits were cancelled. After initially saying the information had been placed on file, however, some seven months later the Department for Work and Pensions sent an assessor to the door of her home in Wolverhampton to see if Louise was “fit for work.”

Hatti, a prison administrator, said: “I’m so upset and angry about what’s happened.

“It’s our government that has done this to us.

I’m only 27 and my brother has just turned 17. We’ve been through enough already and we don’t need this.

“I told the DWP afterwards I’d love to live in the world that the DWP live in, the one where my mum’s still alive. But she’s been gone for seven months.

When Mum passed away August last year, everyone was notified.

“I got an acknowledgement from the DWP themselves to say that mum had died.

“They stopped paying her benefits, and paid the arrears they owed her into my account because I am her next of kin.

“But on February 28 we got a letter addressed to Mum saying they were going to do a home visit on March 13 to assess her disabilities for ESA.

 

Hatti continued: “I was furious about it so I decided not to phone them about the mistake. Instead I waited to see if they would actually have the balls to do the home visit.

“I booked the day off work and stayed at home to wait for someone to come. My cousin came round to support me.

The letter stated they’d be coming between 11am and 2pm and they would contact to book an appointment.

“Obviously they haven’t been able to contact Mum because her phone has been cut off. They had my details as next of kin but they didn’t contact me.”

At 1pm Hatti had a knock on the door from the Employment and Support Allowance assessor.

She invited him inside and, seeing her cousin sat on the sofa, the doctor asked if she was Louise.

Hatti said: “My cousin replied, ‘No, I’m not,’ and I said, ‘Hang on a minute.’

“I walked over to the mantle piece in the lounge where we keep mum’s remains in an an urn decorated with a rose. I picked up her urn, turned around, and said ‘This is Louise Broxton and you’ve come to assess her?’

“He was completely mortified, as you would be. He apologised and offered his condolences.

I told him, ‘I’m not doing this to embarrass you, but the letter and having you on my door today, that’s twice the DWP have missed something.’”

Hatti says the assessor had not looked at her mum’s medical records, which would have shown him she was dead.

She also believes the Department for Work and Pensions (DWP) missed three opportunities to realise something was wrong – when they sent the letter, when no one responded to their request, and when the doctor missed Louise’s medical records.

Hatti asked the doctor to leave and inform his bosses of the mistake straight away. 

She said: “I had gone through all the correct channels to report my mother’s passing and his visit was very upsetting.

“He admitted he hadn’t even been through mum’s medical records which would have said quite clearly at the end – deceased.

She said: “It’s not the case that my mum died a couple of weeks ago. Then a crossover would be understandable and I would accept their apology. 

After the doctor left, within 10 minutes the DWP rang. The lady apologised and offered her condolences, but after admitting their mistake she tried to leave it at that. 

“That’s not good enough. I want policies in place and procedures to be followed. I don’t want anyone else to be in my situation.” 

A DWP spokesperson said: “We’ve apologised to Ms Broxton for the distress caused by the administrative error.” 

Hatti’s mother, Louise Broxton

 


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Cambridge Analytica, the commodification of voter decision making and marketisation of democracy

CA data

“We exploited Facebook to harvest millions of profiles. And built models to exploit that and target their inner demons”. Cambridge Analytica Whistleblower, Christopher Wylie.

Neuroliberalism 

It’s been a longstanding major area of concern, of course, that neurotechnologies and ‘behavioural change’ techniques may be used to redirect citizen decision making without their explicit permission. After all, neuromarketing – the idea that the brain, behaviours, emotions and preferences can reveal hidden and profitable truths – is founded on the development of strategies of persuasion in order to profit.

This doesn’t just raise ethical concerns in the market place, since neuromarketing strategies are being used in wider contexts, such as in shaping political narratives and communications, election campaigning, policy making and within the media. The motive for employing these techniques is nonetheless about gaining a profit, if not financially, then certainly in terms of advantage and power. 

I have criticised behavioural economics extensively and frequently on previous occasions, for precisely the same reasons. Since 2010, it has somehow become acceptable for governments to exercise an influence on the decision-making and behaviours of citizens. Libertarian paternalism, under the guise of ‘behavioural science’, has normalised a manipulative, authoritarian approach for state micro-management of the perceptions, decisions and behaviours of populations. However, being a political doctrine itself, libertarian paternalism is not value-neutral or ‘objective’.   

Behavioural economics is a flagrant political misuse of psychology, a form of manipulation without the publics’ knowledge and consent. This of course has profound implications for democracy, as the state is ‘acting upon’ citizens in ways that they won’t recognise to change their behaviours and to manipulate their decision-making. In fact the government’s use of behavioural economics turns democracy completely on its head.

It’s accepted uncritically that people can pay companies and organisations to change people’s minds and persuade them to change their decisions and behaviours, be it simply aimed politically at individuals’ perceived ‘faulty’ decision-making, allegedly involved in their circumstances of poverty, claiming welfare support, or voting for a party that hasn’t paid a PR company to manipulate your voting decision.

Harvard Law Professor Cass Sunstein, (co-author of “Nudge” and one of the founders of behavioural economics), wrote a controversial paper in 2008 proposing that the US government employ teams of covert agents and pseudo-independent advocates to “cognitively infiltrate” online groups and websites, as well as other activist groups.

Sunstein also proposed sending covert agents into “chat rooms, online social networks, or even real-space groups” which spread what he views as false and damaging “conspiracy theories” about the government. Ironically, the very same Sunstein was named by Obama to serve as a member of the NSA review panel created by the White House, one that – while disputing key NSA claims – proceeded to propose many cosmetic reforms to the agency’s powers (most of which were ignored by the President who appointed them).

Back in 2014, GCHQ documents released from the Edward Snowden archive by Glenn Greenwald, were the first to prove that a major western government is using some of the most controversial techniques to disseminate deception online and harm the reputations of targets. The ultimate aim, of course, is to shape public perceptions, decisions and behaviours.

Under the tactics they use, the state is deliberately spreading lies and misinformation on the internet about whichever individuals it targets, including the use of what GCHQ itself calls “false flag operations” and emails to people’s families and friends. The Snowden archive outlines how western intelligence agencies are attempting to manipulate and control online discourse with extreme tactics of deception and reputation-destruction.

Who would possibly trust a government to exercise these powers at all, let alone do so in secret, with virtually no oversight, and outside of any cognizable legal framework?

Then there is, as I’ve discussed, the political misuse of psychology and other social sciences to not only understand, but shape and control, how online activism and discourse unfolds.

Glenn Greenwald’s published document on the Intercept touts the work of GCHQ’s “Human Science Operations Cell,” devoted to “online human intelligence” and “strategic influence and disruption.” Under the title “Online Covert Action”, the document details a variety of means to engage in “influence and info ops” as well as “disruption and computer net attack,” while dissecting how human beings can be manipulated using “leaders,” “trust,” “obedience” and “compliance”.

It’s not such a big inferential leap to conclude that governments are attempting to manage legitimate criticism and opposition while stage-managing our democracy.

I don’t differentiate a great deal between the behavioural insights team at the heart of the Conservative cabinet office, and the dark world of PR and  ‘big data’ and ‘strategic communications’ companies like Cambridge Analytica. The political misuse of psychology has been disguised as some kind of technocratic “fix” for a failing neoliberal paradigm, and paraded as neutral “science”. 

However, its role as an authoritarian prop for an ideological imposition on the population has always been apparent to some of us, because the bottom line is that it is all about influencing people’s perceptions and decisions, using psychological warfare strategies

The Conservatives’ behaviour change agenda is designed to align citizen’s perceptions and behaviours with neoliberal ideology and the interests of the state. However, in democratic societies, governments are traditionally elected to reflect and meet public needs. The use of “behaviour change” policy involves the state acting upon individuals, and instructing them how they must be.

Last year, I wrote a detailed article about some of these issues, including discussion of Cambridge Analytica’s involvement in data mining and the political ‘dark’ advertising that is only seen by its intended recipients. This is a much greater cause for concern than “fake news” in the spread of misinformation, because it is invisible to everyone but the person being targeted. This means that the individually tailored messages are not open to public scrutiny, nor are they fact checked.

A further problem is that no-one is monitoring the impact of the tailored messages and the potential to cause harm to individuals. The dark adverts are designed to exploit people’s psychological vulnerabilities, using personality profiling, which is controversial in itself. Intentionally generating and manipulating fear and anxiety to influence political outcomes isn’t a new thing. Despots have been using fear and slightly less subtle types of citizen “behaviour change” programmes for a long time. 

About Cambridge Analytica: political psyops approach verified by a whistleblower

Controversy has arisen concerning Cambridge Analytica‘s use of personal information acquired by an external researcher, who claimed to be collecting it for “academic purposes”. The use of personal data collected without knowledge or permission to establish sophisticated models of user’s personalities raises ethical and privacy issues.

In a somewhat late response, Facebook banned Cambridge Analytica from advertising on its platform. The Guardian has further reported that Facebook had known about this security breach for two years, but did nothing to protect its millions of users.

It is well-known that Cambridge Analytica (CA) collects data on voters using sources such as demographics, consumer activity and internet activity, among other public and private sources. It has been reported that the company is using psychological data derived from millions of Facebook users, largely without users’ permission or knowledge. In short, the company operates using political voter surveillance and strategies of psychological manipulation.

The data analytics firm is a private company that offers services to businesses and political parties who want to “change audience behaviour”. CA combines data mining and data analysis with ‘strategic communication’ for the electoral process. It was created in 2013 as an offshoot of its British parent company, Strategic Communication Laboratories Group, to participate in US politics. 

The company claims to use “data enhancement and audience segmentation techniques” providing  “psychographic analysis” for a “deeper knowledge of the target audience”. The company is known to use the ‘big five’ OCEAN scale of personality traits, among other methods of psychographic profiling. 

The company also claims to use “behavioural microtargeting” and indicates that it can predict ‘needs’ of subjects and how these needs may change over time. Services then can be individually targeted for the benefit of its clients from the political arena, governments, and companies providing “a better and more actionable view of their key audiences.”

CA, who worked with Donald Trump’s election team and the Brexit campaign, has harvested millions of Facebook profiles of US voters, in one of the technological giant’s biggest ever data breaches, and used them to build a powerful software program to psychologically profile, predict and influence citizens’ voting choices. The managing director of CA’s controversial political division is Mark Turnbull, who spent 18 years at the communications firm Bell Pottinger before joining Strategic Communication Laboratories (SCL), which is a British ‘behavioural science’ company.

The SCL Group, that once advised Nato on so-called ‘psy-ops’, is a private British behavioural research and strategic communication company. The company describes itself as “global election management agency”.  SCL’s approach to propaganda is based upon a methodology developed by the associated Behavioural Dynamics Institute (BDI). 

Nigel Oakes founded the latter and also set up SCL and using the new methodology from BDI, ran election campaigns and national  communications campaigns for a broad variety of international governments.

BDI say: “The goal of the BDI is to establish Behavioural Dynamics as a discipline for the study of group behaviour change.”

There isn’t much information around about BDI’s connection with military operations, though links with NATO are well-established – see Countering propaganda: NATO spearheads use of behavioural change science, for example. From the article: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL on the other hand, has a clearly defined defence and military division who: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL has different ‘verticals’ in politics, military and commercial operations. All of those operations are based on the same methodology (Target Audience Analysis) and, as far as can be discerned from the outside, SCL and affiliates have very obscure corporate structures with confusing ownership.

In the United States, SCL has gained public recognition mainly though its affiliated corporation Cambridge Analytica. It was created in 2013 as an offshoot of its British parent company (the SCL Group,) to participate in US politics. In 2014, CA was involved in 44 US political races.

Their site says: Cambridge Analytica uses data to change audience behavior.” 

There doesn’t seem to be a lot of political will or respect on the right when it comes to the publics’ privacy, autonomy in decision making, citizens’ agency and civil liberties.   

The current controversy

Working with a whistleblower and ex-employee of Cambridge Analytica, the Observer and Guardian have seen documents and gathered eyewitness reports that lift the lid on the data analytics company that helped Donald Trump to victory. The company is currently being investigated on both sides of the Atlantic.

It is a key subject in two inquiries in the UK – by the Electoral Commission, into the company’s possible role in the EU referendum and the Information Commissioner’s Office, into data analytics for political purposes – and one in the US, as part of special counsel Robert Mueller’s probe into Trump-Russia collusion.

Previous articles by Carole Cadwalladr in the Observer and Guardian newspapers, respectively published in February and May 2017, speculated in detail that CA had influenced both the Brexit/Vote Leave option in the UK’s 2016 EU membership referendum and Trump’s 2016 US presidential campaign with Robert Mercer’s backing of Donald Trump being key. They also discuss the legality of using the social data farmed. CA says it is pursuing legal action over the claims made in Cadwalladr’s articles.

The whistleblower, Chris Wylie, claims that the 50 million mostly American, profiles were harvested in one of Facebook’s biggest data breaches has caused outrage on both sides of the Atlantic, with lawmakers in both the UK and America, and a state attorney general calling for greater accountability and regulation. The profiles were harvested by a UK-based academic, Aleksandre Kogan, and his company, Global Science Research (GSR).

Wylie said the personal information mined was used to build a system to influence voters. The Canadian, who previously worked for Cambridge Analyticahas lifted the lid on this and other practices at the company, which he describes as a “full-service propaganda machine”.

Shortly before the story broke, Facebook’s external lawyers warned the Observer that it was making “false and defamatory” allegations and reserved Facebook’s legal position. Facebook denies the harvesting of tens of millions of profiles by CA, working with Cambridge academic Aleksandr Kogan and his firm GSR, was a data breach. 

While Facebook insists that it wasn’t a data breach, claiming it was a violation by a third party app that abused user data, this responsibility offloading speaks volumes about Facebook’s approach to its users’ privacy.  

Private companies benefit from a lack of transparency over how profits are made from our personal data. Their priority seems to be to silo and hoard our data, prioritising its more commercial uses. Yet we need to think about data differently, moving away from ideas of data as a commodity to be bought and sold, and used to generate profit for a few people – be it financial or political profit.

The internet, and later the World Wide Web, was originally intended to be a democratising force, accessible to all and without walls or ownership. But the reality today is rather different. The inequalities in wealth and power inherent in neoliberalism have seeped online, marketising and commodifying our personal details, choices, views, dispositions, likes and dislikes.  

Personal data has become the driving force of the online economy, yet the economic and social value which can be generated from data is not remotely fairly distributed. In fact it isn’t being redistributed at all.

Facebook shoot the messenger

Facebook have also suspended the whistleblower Chris Wylie from the platform “pending further information” over misuse of data, along with his former employer, CA and its affiliates, and the academic they worked with, Aleksandr Kogan.

The public attack on Wylie came after he had approached Facebook about the data breach, offering to help investigate. He described it as a “chilling attack” on someone acting in the public interest.

“They acknowledged my offer but then turned around and shot the messenger. I’m trying to make amends for my mistakes and so should Facebook,” he told the Guardian.

“Facebook has known about this for at least two years and did almost nothing to fix it. This is not new. And it’s only by coming forward that Facebook is now taking action. People need to know this kind of profiling is happening.”

Kogan assembled the harvested information through an app on the site – it collected details of American citizens who were paid to take a personality test, but also gathered data on those people’s Facebook friends.

Kogan apparently had a deal to share this information with CA. But according to Wylie, most of this personal information had been taken without authorisation. He said Cambridge Analytica used it to build a powerful software program to predict and influence choices at the ballot box.

Last month, both Facebook and CA CEO Alexander Nix told the parliamentary inquiry into fake news that the company did not have or use private Facebook data, or any data from Kogan’s firm, GSR.

But in its statement on Friday night, explaining why it had suspended CA and Wylie, Facebook said it had known in 2015 that profiles were passed to Nix’s company. 

“In 2015, we learned that a psychology professor at the University of Cambridge named Dr Aleksandr Kogan lied to us and violated our platform policies by passing data from an app that was using Facebook Login to SCL/Cambridge Analytica,the statement said.

CA is heavily funded by the family of Robert Mercer, an American hedge-fund billionaire. I’ve mentioned Mercer in a previous article about the right’s undue influence on the media and on voting behaviour. Mercer made his money as a pioneer in the field of Computational Linguistics.

The company was headed by Trump’s key adviser Steve Bannon. CA used personal information taken without authorisation in early 2014 to build a system that could profile individual US voters, in order to target them with ‘personalised’ persuasive  political ‘advertisements’.

It’s scandalous that documents seen by the Observer, and confirmed by the Facebook statement, show that by late 2015 the Facebook had found out that information had been harvested on an unprecedented scale and failed to alert users, taking only limited steps to recover and secure the private information of more than 50 million individuals.

Last year, Dr Simon Moores, visiting lecturer in the applied sciences and computing department at Canterbury Christ Church University and a technology ambassador under the Blair government, said the Information commissioners Office’s recent decision to shine a light on the use of big data in politics was timely. He said:

“A rapid convergence in the data mining, algorithmic and granular analytics capabilities of companies like Cambridge Analytica and Facebook is creating powerful, unregulated and opaque ‘intelligence platforms’. In turn, these can have enormous influence to affect what we learn, how we feel, and how we vote. The algorithms they may produce are frequently hidden from scrutiny and we see only the results of any insights they might choose to publish.”

He goes on to say: ”They were using 40-50,000 different variants of an ad every day that were continuously measuring responses and then adapting and evolving based on that response.”

The head of the parliamentary committee investigating fake news has accused CA and Facebook of misleading MPs in their testimony. 

After Wylie detailed the harvesting of more than 50 million Facebook profiles for CA, Damian Collins, the chair of the House of Commons culture, media and sport select committee, said he would be calling on the Facebook boss, Mark Zuckerberg, to testify before the committee.

He said the company appeared to have previously sent executives able to avoid difficult questions who had “claimed not to know the answers”.

Collins also said he would be recalling the CA’s CEO, Alexander Nix, to give further testimony. “Nix denied to the committee last month that his company had received any data from [his firm] GSR,” he said. “We will be contacting Alexander Nix next week asking him to explain his comments.”

Collins has attacked Facebook for appearing to have been “deliberately avoiding answering straight questions” in to the committee.

“It is now clear that data has been taken from Facebook users without their consent, and was then processed by a third party and used to support their campaigns,” Collins said. “Facebook knew about this, and the involvement of Cambridge Analytica with it.”

CA claimed that its contract with GSR stipulated that Kogan should seek “informed consent” for data collection and it had no reason to believe he would not. 

GSR was “led by a seemingly reputable academic at an internationally renowned institution who made explicit contractual commitments to us regarding its legal authority to license data to SCL Elections”, a company spokesman said.

The Observer has seen a contract dated 4 June 2014, which confirms SCL, an affiliate of CA, entered into a commercial arrangement with GSR, entirely premised on harvesting and processing Facebook data. CA spent nearly $1m on data collection, which yielded more than 50 million individual profiles that could be matched to electoral rolls. It then used the test results and Facebook data to build an algorithm that could analyse individual Facebook profiles and determine personality traits linked to voting behaviour.

The algorithm and database together made a powerful political tool for the right. It allowed a campaign to identify possible swing voters and craft messages more likely to ‘resonate’.

“The ultimate product of the training set is creating a ‘gold standard’ of understanding personality from Facebook profile information,” the contract specifies. It promises to create a database of 2 million ‘matched’ profiles, identifiable and tied to electoral registers, across 11 states, but with room to expand much further.

CA responded to the Observer story on Twitter before Collins had said Nix would be recalled. “We refute(s) these mischaracterizations and false allegations,” it said:

“Reality Check: Cambridge Analytica uses client and commercially and publicly available data; we don’t use or hold any Facebook data,” the company said. “When we learned GSR sold us Facebook data that it shouldn’t have done, we deleted it all – system wide audit to verify.”

CA

CA not coercive

In response to the series of  defensive Tweets put out by CA, I quoted several claims from CA’s own site, which I had cited in an article last year. 

For example, the company offers to: “More effectively engage and persuade voters using specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate.”

And boasts:Leveraging CA’s massive team of data scientists and academics, CA is able to provide optimal audience segments based on big data and psychographic modeling. Then, using a sophisticated electronic data delivery system, CA is able to provide TV advertising campaign data that may be used to inform media buyers about shows that have the highest concentrations of target audiences and the least amount of waste; all of which leading to higher media ROI [return on investment] and more voter conversions.”

“Psychographic Modeling”? “Conversions”?  “[…] specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate” ?

That language doesn’t sound like “advertising” to me. It sounds like microsurveilance and psychological manipulation, using the vulnerabilities that make us susceptible to all kinds of manipulations, including the intentional manipulations performed by the political machinery of our culture.

If CA genuinely thought “people are smarter than that”, then their boasts about their service of psychographic modeling, behavioural science; “understandings of the electorates’ behaviour”, “changing voter behaviours” and increasing “conversions”, “driving” voters to the polls to win campaigns and so on is nothing more than an eloborate  scam. Why bother attempting to manipulate people you think are not susceptible to manipulation?

Either way, this company has transgressed ethical boundaries, either as snake oil merchants, or as peddlers of snake oil on behalf of governments and other clients, while exploiting our personal data.

CA Political will equip you with the data and insights necessary to drive your voters to the polls and win your campaign. We offer a proven combination of predictive analytics, behavioral sciences, and data-driven ad tech.”

“With up to 5,000 data points on over 230 million American voters, we build your custom target audience, then use this crucial information to engage, persuade, and motivate them to act.”

And offers to help to: “More effectively engage and persuade voters using specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate.”

One of our fundamental freedoms, as human beings, is that of owning the decision making regarding our own lives and experiences, including evaluating and deciding our own political preferences. To be responsible for our own thoughts, reflections, intentions and actions is generally felt to be an essential part of what it means to be human.

When David Cameron said that “knowledge of human behaviour” was part of his vision for a “new age of government” I was one of a few who didn’t see behavioural economics as the great breakthrough in social policy-making that it was being hailed as. Even the name ‘behavioural insights team’ suggests secrecy, surveilance and manipulation. It was only a matter of time before libertarian paternalism morphed into authoritarianism, hidden in plain view. 

We are being told what our ‘best interests’ are by a small group of powerful people whose interests are that want to stay powerful, despite being dogmatic, self-righteous and wrong. Despite the fact that they need specialists in techniques of persuasion, rather than rational and democratic engagement, to appear credible to the electorate.  

CA pivotal role
It seems that the overarching logic of New Right neoliberalism has led to the privatisation of citizens’ decision making and behaviour and a new form of exploiting the population by misuse of their trust and their personal information.

Also, it seems democracy has been commodified and marketised.

Update

Cambridge Analytica are trying to stop the broadcast of an undercover Channel 4 News report in which its chief executive talks unguardedly about its practices. Channel 4 reporters posed as prospective clients and had a series of meetings with Cambridge Analytica that they secretly filmed — including at least one with Alexander Nix, its chief executive.

Channel 4 declined to comment. Cambridge Analytica’s spokesman also declined to comment on the undercover Channel 4 report. The company is under mounting pressure over how it uses personal data in political and election campaign work. It was banned by Facebook on Friday, which claimed it had violated the social network’s rules by failing to delete Facebook user data collected by an app supposedly for ‘research purposes’.

Facebook is now investigating ties between one of its current employees and Cambridge Analytica. Joseph Chancellor, currently a researcher at Facebook, was a director of Global Science Research, a company that provided data to Cambridge Analytica.

The nature of Chancellor’s role as a director of Global Science Research and his knowledge of Kogan’s data collection practices are not clear. A spokesperson for Cambridge Analytica said “there was no recollection of any interactions or emails with” Chancellor.

Facebook didn’t mention Global Science Research. But Cambridge Analytica said on Saturday that it contracted the company in 2014 to “undertake a large scale research project in the United States.”

Global Science Research was incorporated in May 2014 and listed Kogan and Chancellor as directors, according to UK government records. (The records show that Global Science Research was dissolved in October 2017.) 

Channel 4 News went ahead to broadcast the Cambridge Analytica exposé despite the legal threat.

From Channel 4Revealed: Trump’s election consultants filmed saying they use bribes and sex workers to entrap politicians 

Watch Channel 4′s excellent undercover documentary.

Related 

Cambridge Analytica questioned on fake news  – UK parliament

Revealed: 50 million Facebook profiles harvested for Cambridge Analytica in major data breach

Cambridge Analytica: links to Moscow oil firm and St Petersburg university

More allegations of Tory election fraud, now we need to talk about democracy

The anti-social public relations of the PR industry

The Nudge Unit’s u-turn on benefit sanctions indicates the need for even more lucrative nudge interventions, say nudge theorists

How Covert Agents Infiltrate the Internet to Manipulate, Deceive, and Destroy Reputations – Glenn Greenwald

Controversial GCHQ Unit Engaged in Domestic Law Enforcement, Online Propaganda, Psychology Research – Glenn Greenwald and Andrew Fishman


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The BBC’s disgraceful attempt at a McCarthyist-style shaping of public perceptions and flouting impartiality rule

jc newsnight krem.jpg

Many of us have criticised the BBC over the past 7 years of bias, and of reflecting broadly establishment opinion. However, the broadcasting corporation has persistently defended itself against legitimate charges of ideological favouritism, claiming a reputation for fair coverage.  Given the BBC’s reach, and the trust placed in it, any biases could potentially have a much more significant impact on altering public understanding of an issue than biases arising on other media platforms. 

A key reason why BBC bias is important is that, unlike its broadcast competitors and newspapers, the BBC is guaranteed its funds through a compulsory licence fee. Consumers are not able to punish the institution financially for perceived coverage bias. This puts it in a highly privileged position, one in which TV viewers are made to pay for the content, irrespective of their views on it.

In addition, the method through which the BBC is funded means that the organisation itself has a vested interest in the political process. It uses a chunk of its guaranteed revenues to lobby for the maintenance of the licence fee. If a government had a manifesto commitment to radically slash or abolish the BBC licence fee, the BBC’s coverage of that issue could be vitally important in framing that debate. This is not a mere theoretical point –  in 2015, Andrew Marr interviewed BBC Director General, Lord (Tony) Hall on just this issue.  

On Thursday night, the BBC’s Newsnight programme featured a large backdrop showing Jeremy Corbyn apparently standing outside of the Kremlin wearing a Russian-styled hat. Of course the photograph of the opposition leader was superimposed over the background. Jeremy Corbyn’s face had also been treated to a rather blatant red makeover by the BBC.

This is a blatant attempt at shaping public perception and disgraceful breach of the BBC’s impartiality obligations.  This was also most certainly a deviation in coverage from objective truth. It was a reference to the frequent, false and libelous accusations of Jeremy Corbyn being a  “Commie spy” and so on. Rather than highlighting the fact that these are false allegations, the BBC chose to highlight them using a picture that had been doctored to create a backdrop, giving viewers the impression that the lies and hysterical, long standing right wing smears are facts. 

The BBC set is the kind of nasty tactic that we ordinarily expect from the right wing rags. Like the photograph of the previous Labour Party leader, Ed Miliband, eating a bacon sandwich, which became the source of sustained commentary in 2014 and 2015. Taken for the Evening Standard while Miliband was campaigning for local elections in May 2014, it was purposely shared to make him look awkward, error prone or incapable of performing simple tasks, as if eating  is somehow related to political performance. The photo was used in a deeply mocking front page of The Sun on the day before the 2015 general election.

Media bias in the UK

Last year, the Conservatives were accused of “criminalising public interest journalism” as it plans to increase the number of years for the “leaking of state secrets” from 2 years to 14, in the first “overhaul” of the Official Secrets Act for over 100 years.

Under the proposals, which were published last February, officials who leak “sensitive information” about the British economy that damages national security could also be jailed. Currently, official secrets legislation is limited to breaches which jeopardise security, intelligence defence, confidential information and international relations.

The government released the proposals citing the “new reality” of the 21st-century internet and national security dangers as justification for a more “robust” system of prosecution.

The recommendations centre around the Official Secrets Act (1989) which governs how public servants in government and the military must keep government information secret and out of publication.

Journalists and civil liberties groups warned that the threshold for the increased sentence has been lowered and that journalists and whistleblowers acting in the public interest will be effectively gagged. (See The erosion of democracy and the repression of mainstream media in the UK. ) 

However, the Conservatives’ direction of travel regarding media freedoms was clear well before last year. As far back as 2012, the government were ‘monitoring’ the BBC in particular for ‘left wing bias’. The government’s fury at what they call the liberal, left-wing leaning of the state broadcaster was laid bare after Iain Duncan Smith accused the BBC’s economics editor, Stephanie Flanders, of ‘peeing all over British business’. (See also Once you hear the jackboots, it’s too late ). 

Let’s not forget government officials smashing up hard drives containing the Snowden leaks at the Guardian office, too, and the intimidation involving the detention of Glenn Greenwald’s partner under the ‘terrorism’ act. As part of the global surveillance disclosure, the first of Snowden’s documents were published on June 5, 2013, in The Guardian in an article by Greenwald.

Journalists are regarded as “democracy’s watchdogs” and the protection of their sources is the “cornerstone of freedom of the press.” And freedom of the press is a cornerstone of democracy. Although enshrined in such terms by the European Court of Human Rights, these democratic safeguarding principles are being attacked in an increasingly open manner all over the world, including in the democratic countries that first proclaimed them. 

Reporters Without Borders (RSF) are a collective of journalists who study freedom of the press at a comparative and international level. The UK has been consistently in low position (the higher the score, the lower the ranking) for the last five years, last year it dropped lower still, highlighting an increasing intrusion of the government on and restriction of the freedom of the press. RSF ranks the UK 40th in the index; a fall from 38th place in 2016. 

We have a media with a very heavy weighted right wing bias, yet any criticism of government policy reduces our government to shrieking hysterically that the communists have been infiltrating the establishment. It’s a curious fact that authoritarians project their rigidity, insecurities and micro-controlling tendencies onto everyone else.

Types of bias

One source of media bias is a failure to include a perspective, viewpoint or information within a news story that might be objectively regarded as being important. This is important because exclusion of a particular viewpoint or opinion on a subject might be expected to shift the ‘Overton Window’, defining what it is politically acceptable to say. This can happen in such a way that a viewpoint becomes entirely eliminated or marginalised from political discourse. Within academic media theory, there is a line of reasoning that media influence on audiences is not immediate but occurs more through a continual process of repeated arguments – the ‘steady drip’ effect. 

A second potential source of bias is ‘bias by selection’. This might entail particular issues or viewpoints being more frequently covered, or certain guests or organisations being more likely to be selected. There are several others, for some of which the BBC has regularly been criticised. 

Herman and Chomsky (1988) proposed a propaganda model hypothesising systematic biases of media from structural economic causes. Their proposition is that media ownership by corporations, (and in other media, funding from advertising), the use of official sources, efforts to discredit independent media (“flak”), and “anti-communist ideology as the filters that bias news in favour of corporate and partisan political interests.

Politically biased messages may be conveyed via visual cues from the sets as a kind of underhanded reference-dependent framing.  A frame defines the packaging of an element of rhetoric in such a way as to encourage certain interpretations and to discourage others. It entails the selection of some aspects of a perceived reality and makes them more salient in a communicating text, in such a way as to promote a particular problem definition, causal interpretation, moral evaluation and so on. 

On Friday’s night’s programme, author Owen Jones quite properly took Newsnight’s Evan Davis to task about the “disgraceful framing” of the narrative around the nerve-agent poisoning of Sergei Skripal. Davis actually had the brazen cheek to laugh about Jones’s observations, and to deny them.

As other independent journalists have reported, Jones also referred to the observation of sharp-eyed Twitter user @duckspeech that Newsnight had not merely added Corbyn’s image to the backdrop – but had also photoshopped his hat to make it more closely resemble a Russian hat. This was of course referencing the long running and debunked “Russian stooge” and “appeasement” narrative of the Conservatives, which started with the fake Zinoviev letter, when the very first Labour government was in power.

The government have reduced politics to crude ad hominem attacks, aggressive posturing, overly simplistic sound bites and negative, divisive and emotive appeals. The media have reflected a corresponding lack of sophistication in their delivery of ‘news’.

The details and rationality matters 

Corbyn condemned the nerve agent attack on the Skripals in no uncertain terms. However, he responded rationally and stressed that any response to Russia must be based on clear evidence. Of course the right wing rags ran a smear campaign, despicably calling Corbyn a “Kremlin stooge”, and some of  the Labour party’s centrists started sniping.

Yet Corbyn has been rational and reasonable. He said: “The attack in Salisbury was an appalling act of violence. Nerve agents are abominable if used in any war. It is utterly reckless to use them in a civilian environment.

Our response as a country must be guided by the rule of law, support for international agreements and respect for human rights .Our response must be decisive, proportionate and based on clear evidence.” ​He is absolutely right. Meanwhile, the Conservatives have responded with a politics of petulance, with defence minister Gavin Williamson disgracefully saying that Russia should “go away and shut up” when asked how the Kremlin should respond to the expulsion of 23 of its diplomats.

Corbyn was derided when presented a series of simple and reasonable questions to the prime minister, asking what steps the government has taken to collect evidence for its claims, he was loudly heckled by puerile, braying McCarthist members of the House of Commons.

He said: “If the government believe that it is still a possibility that Russia negligently lost control of a military-grade nerve agent, what action is being taken through the OPCW with our allies? I welcome the fact that the police are working with the Organisation for the Prohibition of Chemical Weapons (OPCW). Has the prime minister taken the necessary steps under the chemical weapons convention to make a formal request for evidence from the Russian government under Article IX(2)?

“How has she responded to the Russian government’s request for a sample of the agent used in the Salisbury attack to run their own tests? Has high-resolution trace analysis been run on a sample of the nerve agent, and has that revealed any evidence as to the location of its production or the identity of its perpetrators?”

Perhaps Corbyn’s carping neoliberal opponents inside the Labour party should remember why party membership has significantly grown since Corbyn became the elected leader (twice) and precisely why the party’s popularity surged during last year’s snap election.

One particularly cowardly backbencher, wishing to remain anonymous, shamefully told the Guardian: “Putin’s constant and shameful apologist might just as well stand aside and let the Russian ambassador write the speeches and brief the media himself.” Despicable.

Yet on Wednesday Benjamin Griveaux, a spokesperson for the French government, said it was too early to decide on retaliatory measures against Russia, as its involvement was yet to be proven. Griveaux said France was waiting for “definitive conclusions,” and evidence that the “facts were completely true,” before taking a position. 

 As Walter Lipman once noted, the news media are a primary source of those “pictures in our heads” about the larger world of public affairs, a world that for most citizens is “out of reach, out of sight, out of mind.”  What people know about the world is largely based on what the media decide to show them. More specifically, the result of this mediated view of the world is that the priorities of the media strongly influence the priorities of the public. Elements prominent on the media agenda become prominent in the public mind.

Given the reduction in sophistication and rationality in government rhetoric, media news and current affairs presentation, (and reduction in democratic accountability, for that matter) we don’t currently have a climate that particularly encourages citizens to think critically and for themselves.

Read Jeremy Corbyn’s  article in the Guardian: The Salisbury attack was appalling. But we must avoid a drift to conflict


 

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Statement by Permanent Representative of the Russian Federation, Ambassador Alexander Shulgin, to the OPCW concerning the Salisbury attack

Following on from my earlier article, below is the statement made yesterday – March 13 – by Ambassador Alexander Shulgin to the Organisation for the Prohibition of Chemical Weapons at the Hague. I agree that the UK government need to abandon the “the language of ultimatums and threats and return to the legal framework of the chemical convention, which makes it possible to resolve this kind of situation.” 

This request seems the most reasonable solution to the current diplomatic freeze and the safest regarding what has now become a tactical impasse – which makes an escalation of hostilities more likely. 

Mutual cooperation from both member states on this matter with an independent, international arbitrator, while operating within a framework of our international norms and laws, would open up possibilities to prevent this conflict from escalating further, which could ultimately end with potentially catastrophic consequences all round. 

Statement by Permanent Representative of the Russian Federation to the OPCW, Ambassador Alexander Shulgin, at the 87th session of the OPCW Executive Council on the chemical incident in Salisbury, The Hague, March 13, 2018.

Mr Chairperson,

In connection with the vicious attacks launched by British officials in London, as well as the statement by the head of the British delegation to the OPCW with regard to Russia concerning the suspicious story of two persons poisoned with a toxic agent in Salisbury, we would like to state the following.

The British authorities’ unfounded accusations of Russia’s alleged involvement in using poisonous agents on their territory are absolutely unacceptable. Our British colleagues should recall that Russia and the United Kingdom are members of the OPCW which is one of the most successful and effective disarmament and non-proliferation mechanisms. We call upon them to abandon the language of ultimatums and threats and return to the legal framework of the chemical convention, which makes it possible to resolve this kind of situation.

If London does have serious reasons to suspect Russia of violating the CWC – and the statement read by distinguished Ambassador Peter Wilson indicates directly that this is so – we suggest that Britain immediately avail itself of the procedures provided for by paragraph 2 of Article 9 of the CWC. They make it possible, on a bilateral basis, to officially contact us for clarifications regarding any issues that raise doubts or concerns.

We would also like to emphasise that such clarifications under the Convention are provided to the requesting member state as soon as possible, but in any case no later than 10 days following receipt of the request. As such, the ultimatum’s demand that information be provided immediately, by the end of today, is absolutely unacceptable.

Our British colleagues should save their propaganda fervour and slogans for their unenlightened domestic audience, where perhaps they will have some effect. Here, within the walls of a specialised international organisation, such as the OPCW, one must use facts and nothing but the facts. Stop fomenting hysteria, go ahead and officially formalise your request to begin consultations with us in order to clarify the situation.

A fair warning, we will require material evidence of the alleged Russian trace in this high-profile case. Britain’s allegations that they have everything, and their world-famous scientists have irrefutable data, but they will not give us anything, will not be taken into account. For us, this will mean that London has nothing substantial to show, and all its loud accusations are nothing but fiction and another instance of the dirty information war being waged on Russia.

Sooner or later, they will have to be held accountable for their lies.

In addition, in this particular case, it would be legitimate for the British side to seek assistance from the OPCW Technical Secretariat in conducting an independent laboratory analysis of the available samples that allegedly show traces of nerve agents in Salisbury.

Thank you, Mr Chairperson.

We ask you to circulate this statement as an official document of the 87th session of the OPCW’s Executive Council and post it on the Organisation’s external server.

You can read the original statement document here.

 

Update

In the Commons today, Jeremy Corbyn says a “robust dialogue” is  needed with Russia to protect national security. He also stressed the need to gather evidence and abide by international law, underlining the essential role of the Organisation for the Prohibition of Chemical Weapons (OPCW), based in The Hague. This rational and responsible  approach is one that the public expects from a leader.

He said: “If the government believes that it is still a possibility that Russia negligently lost control of a military-grade nerve agent, what action is being taken through the OPCW with our allies?”

Corbyn then asked: “How has she responded to the Russian government’s request for a sample of the agent used in the Salisbury attack, to run its own tests?”

He added: “Has high-resolution trace analysis been run on a sample of the nerve agent and has that revealed any evidence as to the location of its production or the identity of its perpetrators?

“And can the Prime Minister update the House on what conversations, if any, she has had with the Russian Government?”

May attacked Corbyn, saying the Russians had “already been given the chance to explain where the nerve agent had come from” and that the government had sought “consensus.” We don’t want consensus, we want reliable evidence, truth and proportionality in responses.  

Corbyn also said: “It is is moments such as these that Governments realise how vital strong diplomacy and political pressure are for our security and national interest.” He is absolutely right.

Aiming criticism at the ranting, diplomatic disaster that is Boris Johnson, who was, as ever, visibly outraged and angered by Corbyn’s comment, the opposition leader said: “I couldn’t understand a word of what the Foreign Secretary just said, Mr Speaker, but his behaviour demeans his office.”

One MP claimed, somewhat irrationally, that Corbyn’s cautious, rational and measured response is “appeasement”.

However, Corbyn is absolutely right to ensure the UK response is fair, based on sound evidence and follows international norms and protocols.

 



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