Category: Behavioural Science

More allegations of Tory election fraud, now we need to talk about democracy

The Conservative Party are facing another investigation from the Electoral Commission following evidenced allegations that they operated a secret call centre during the general election campaign, breaching electoral law, an undercover investigation by Channel 4 News has revealed. 

An undercover reporter working for Channel 4 News secured work at Blue Telecoms, a company in Neath, South Wales. In an area plagued by unemployment and low wages, the call centre hired up to a hundred people on zero-hours contracts. For weeks, they contacted thousands of potential voters in marginal seats across the UK. 

The hired callers were told to say they were working for a market research company called “Axe Research”. No such company is registered in England and Wales. Furthermore, callers were instructed to say that the call centre was situated in Cardiff, rather than Neath.

The investigation has uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

● Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, and insisted the calls were legal.

A Conservative spokesman said: “Political parties of all colours pay for market research and direct marketing calls. All the scripts supplied by the party for these calls are compliant with data protection and information law.”

Under the Representation of the People Act, it is illegal to employ someone “for payment or promise of payment as a canvasser for the purpose of promoting or procuring a candidate’s election”.

Call centre employees working on behalf of the party used a script that certainly appeared to canvass for support on film, rather than conduct market research. On the day of the election, call centre employees contacted voters to promote individual candidates.

Anya Proops, a QC specialising in information law, told Channel 4 that political parties had to ensure that third parties working on their behalf followed the law.

“It’s an illegal practice, it’s prohibited under the legislation and in so far as it’s something which has tainted the overall result in favour of a political candidate, then it can void that result.” 

Blue Telecoms is run by Sascha Lopez. He told The Guardian: “In relation to the Conservative party project, I am unable to comment on the content of the scripts or calls to TPS [Telephone Preference Service] numbers, as the scripts and lists of who to call and when to call were given to us by Conservative campaign HQ in London and were not influenced by my team.”

However, a whistleblower at the call centre told Channel 4 News that they had been making potentially unlawful phone calls to voters. 

Undecided voters were fed key Conservative campaign messages, including references to the Brexit negotiations and warnings about a hung parliament.

On the day that voters went to the polls, undecided voters were told that: “the election result in your marginal constituency is going to be very close between Theresa May’s Conservatives and Jeremy Corbyn’s Labour Party”. Callers were also recorded quoting media articles that were pro-Conservative. Operating from a script, the staff claimed they were carrying out calls for “market research” and “polling”. 

One caller is recorded saying: “It was reported in the Daily Mirror in September last year that Jeremy Corbyn is not concerned about the numbers of people coming to live in the UK and it was reported on Sky News this year that Theresa May has restated her pledge to reduce net Migration.”

People were then asked: “Just thinking about these reports in the media and the reports that you live in a marginal constituency that may determine who is prime minister. So does knowing that you live in a marginal constituency that will determine who is prime minister for the Brexit negotiations, does that make you a lot more likely to vote for Theresa May’s Conservative candidate or a little more likely to vote for Theresa May’s Conservative candidate, or are you still unsure, or does it not make a difference?”

The broadcaster’s evidence suggests that on the day of the election, staff called voters in 10 marginal seats, including Bridgend, Gower, Clwyd South and Wrexham.

As the election campaign started, the information commissioner, Elizabeth Denham, wrote to all the major political parties reminding them of the law around telephone calls and data protection. She said that calling voters to promote a political party was “direct marketing” and was regulated by law.

A week before the election, the same call centre staff started saying they were calling on behalf of Theresa May’s Conservatives.

The Conservative party said the call centre was conducting “market research” on its behalf, and was not canvassing for votes. The call centre confirmed it was employed by the party, but has so far denied canvassing on its behalf. 

The Channel 4 undercover reporter has captured evidence that certainly seems to refute that claim. 

The use of ‘big data’ and psychographic targeting

Teams of statisticians and behavioural psychologists who subscribe to the burgeoning practice of “psycho­graphic targeting” have designed their own version of a Myers-Briggs personality test. The original test explores “the basic differences in the ways individuals prefer to use their perception and judgement.”

The test data is supplemented by recent issue surveys, and information from online surveilance, together they are used to categorise political supporters, who then receive psychologically tailored canvassing messages, social media targeting, phone calls and doorstep visits. The micro-targeting of voters has been around for a while, but the Conservative operation has deepened the intensity of the effort and the use of vast resources of psychological data.

This is the campaign approach from a government that claims to advocate a “small state” and “minimal interventions”. However the methods being used which entail the manipulation and management of public perceptions and voting behaviours resemble those of authoritarian regimes, not a healthy liberal democracy. 

Authoritarian propagandists attempt to convey power by defining reality. The reality they portray is usually very simple. The account of reality is offered with the primary goal of switching voters’ value systems to align with the authoritarian value system.

This whole approach is the logical conclusion of the libertarian paternalists‘ “behavioural change” agenda that has been embedded in policies designed by the nudge unit since 2010 in the UK. The political misuse of psychology has been disguised as some kind of technocratic “fix” for a failing neoliberal paradigm, and paraded as neutral “science”. However, its role as an authoritarian prop for an ideological imposition on the population has always been apparent to some of us, especially given the more visible evidence of political narratives and the stage management of our democracy via an extremely manipulative mainstream media over recent years.

The Conservatives’ behaviour change agenda is designed to align citizen’s perceptions and behaviours with neoliberal ideology and the interests of the state. However, in democratic societies, governments are traditionally elected to reflect and meet public needs. The use of “behaviour change” policy involves the state acting upon individuals, and instructing them how they must be. This is profoundly undemocratic. In fact it turns democracy completely on its head. 

A dark message for democracy

Political “dark” advertising that is only seen by its intended recipients is a much greater cause for concern than “fake news” in the spread of misinformation, because it is invisible to everyone but the person being targeted. This means that the individually tailored messages are not open to public scrutiny, nor are they fact checked.

A further problem is that no-one is monitoring the impact of the tailored messages and the potential to cause harm to individuals. The dark adverts are designed to exploit people’s psychological vulnerabilities, using personality profiling, which is controversial in itself. Intentionally generating and manipulating fear and anxiety to influence political outcomes isn’t a new thing. Despots have been using fear and slightly less subtle types of citizen “behaviour change” programmes for a long time. 

The right wing media’s blatant propaganda approach to election campaigning on behalf of the Tories had already contributed significantly to a serious erosion of democratic norms in the UK, the undermining of public trust, to such an extent that profoundly anti-democratic alternatives suddenly seem perfectly acceptable here.

The reality is that often, authoritarians construct an incongruent, flimsy and meaningless language of democracy in order to erect a fact proof screen around an undemocratic reality.  They offer a lot of glittering generalities to the public. However, those apparently incoherent, meaningless slogans are especially designed to signal intents to groups from which the government wants to gain approval. Dog whistling and wedge issues are used extensively by the right.  

Dog whistling is closely associated with a broader wedge strategy, whereby the political party introduces a divisive or controversial social issue into a campaign, aligning its own stance with the dissenting faction of its opponent party, with the goal of causing vitriolic debate inside the opposing party, defection of its supporters, and the legitimising of sentiment which had previously been considered inappropriate. Political campaigns use wedge issues to exploit tension within a targeted population, and undermine unity. 

In light of this, it’s hardly a shocking revelation that an authoritarian government is also using highly tailored and underhanded “dark adverts” to target individuals online, on the basis of information gathered about them and then applied to a process of extensive psychological profiling in order to influence voting behaviours, and the election outcome.

UK voters are being targeted with highly specific and manipulative messages in an attempt to influence their vote.

The shadowy world of online political advertising has until recently gone largely unmonitored, despite the huge power and reach of Facebook and despite social media messaging now thought to have contributed to the election of Donald Trump and the Vote Leave victory.

The new forms of psychological electioneering are invisible to all but the individual people they are designed to reach and influence. 

During the EU referendum, Vote Leave spent a whopping 98 per cent of its £6.8m budget on digital advertising, mostly via Facebook. In the 2015 election, the Conservatives spent £1.2m on digital campaigning, compared with Labour’s £160,000. This meant that the Conservatives reached 17 million people per week, while Labour reached only 16 million in their best month. Facebook claimed that the Conservatives had been able to serve adverts to 80 cent of the site’s users in key marginals. It also boasted that the company “played a part on a highly targeted campaign, helping the Conservatives to speak to the right people over and over again.”

The private companies and individuals who are stage managing our democracy

Dr Simon Moores, visiting lecturer in the applied sciences and computing department at Canterbury Christ Church University and a technology ambassador under the Blair government, said the Information Commisioners Office’s recent decision to shine a light on the use of big data in politics was timely. He said:

“A rapid convergence in the data mining, algorithmic and granular analytics capabilities of companies like Cambridge Analytica and Facebook is creating powerful, unregulated and opaque ‘intelligence platforms’. In turn, these can have enormous influence to affect what we learn, how we feel, and how we vote. The algorithms they may produce are frequently hidden from scrutiny and we see only the results of any insights they might choose to publish.”

He goes on to say: ”They were using 40-50,000 different variants of an ad every day that were continuously measuring responses and then adapting and evolving based on that response.”

Strategic Communication Laboratories (SCL) is a British behavioural science company. The SCL Group, that once advised Nato on so-called “psy-ops”, is a private British behavioural research and strategic communication company. The company describes itself as “global election management agency”.  SCL’s approach to propaganda is based upon a methodology developed by the associated Behavioural Dynamics Institute (BDI). Nigel Oakes founded the latter and also set up Strategic Communication Laboratories and using the new methodology from BDI, ran election campaigns and national communication campaigns for a broad variety of international governments. BDI say: “The goal of the BDI is to establish Behavioural Dynamics as a discipline for the study of group behaviour change.”

There isn’t much information around about BDI‘s connection with military operations, though links with NATO are well-established – see Countering propaganda: NATO spearheads use of behavioural change science, for example. From the article: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL on the other hand, has a clearly defined defence and military division who: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL has different “verticals” in politics, military and commercial operations. All of those operations are based on the same methodology (Target Audience Analysis) and, as far as can be discerned from the outside, SCL and affiliates have very obscure corporate structures with confusing ownership.

In the United States, SCL has gained public recognition mainly though its affiliated corporation Cambridge Analytica (CA). It was created in 2013 as an offshoot of its British parent company (the SCL Group,) to participate in US politics. In 2014, CA was involved in 44 US political races. Their site says: Cambridge Analytica uses data to change audience behavior.” 

And:

PERSUASION

“More effectively engage and persuade voters using specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate.”

And: “Leveraging CA’s massive team of data scientists and academics, CA is able to provide optimal audience segments based on big data and psychographic modeling. Then, using a sophisticated electronic data delivery system, CA is able to provide TV advertising campaign data that may be used to inform media buyers about shows that have the highest concentrations of target audiences and the least amount of waste; all of which leading to higher media ROI [return on investment] and more voter conversions.”

The company is heavily funded by the family of Robert Mercer, an American hedge-fund billionaire. I’ve mentioned Mercer in a previous article about the right’s undue influence on the media and on voting behaviour. Mercer made his money as a pioneer in the field of Computational Linguistics.

Mercer later became joint CEO of Renaissance Technologies, a hedge fund that makes its money by using algorithms to model and trade on the financial markets. 

One of its funds, Medallion, which manages only its employees’ money, is the most successful in the world – generating $55bn so far. And since 2010, Mercer has donated $45m to different political campaigns – all Republican – and another $50m to non-profits – all right wing, ultra-conservative. This is a billionaire who is trying to reshape the world according to his personal interests, beliefs, wishes and wont. He is an advocate of the neoliberal right, who seek to combine a market economy and economic deregulation with the traditional right wing beliefs in patriotism, élitism, and law and order, delivered within an authoritarian framework. Mercer is known for his anti-welfare and right libertarian views.

To give you a flavour of Mercer’s interests, you only need to follow the money trail: he funds a climate change denial thinktank, the Heartland Institute, and he likes to disrupt the mainstream media. In this aim, he is helped by his close associate Steve Bannon, self-declared “economic nationalist”, Trump’s campaign manager and now chief strategist. The money he gives to the Media Research Center, with its paranoid, anti-progressive mission of correcting “liberal bias” is just one of his pet media projects. He has also worked as vice president of Cambridge Analytica‘s board, the private data-analytics that is owned largely by the Mercer family

Mercer and his family are major donors to Conservative political causes such as Breitbart News. He is the principal benefactor of the Make America Number 1 political action committee (Super PAC). Around 2012, Mercer reportedly invested $5 million in the British data science company, the SCL Group. Most political campaigns run highly sophisticated micro-targeting efforts to locate voters. SCL promised much more, claiming to be able to manipulate voter behaviour through psychographic modeling. This was precisely the kind of work Mercer values.

SCL claimed to be able to formulate complex psychological profiles of voters. These, say the company, would be used to tailor the most persuasive possible message, acting on that voter’s personality traits, hopes or fears.

Of course Mercer was a major supporter of Donald Trump’s 2016 campaign for president and Brexit in the UK. Mercer donated the services of the data analytics company Cambridge Analytica to Nigel Farage and UKIP. The company was able to “advise” and influence Leave.eu through harvesting data from people’s Facebook profiles in order to target them with individualised persuasive messages to vote for Brexit. However, Leave.eu did not inform the UK electoral commission of the donation, contrary to the law which demands that all donations valued over £7,500 must be reported. 

When SCL Elections formed Cambridge Analytica in 2013, the company hired researchers from Cambridge University, hence the name. CA collects data on voters using sources such as demographics, consumer behaviour, internet activity, and other public and private sources. CA is using psychological data derived from millions of Facebook users, largely without users’ permission or knowledge. The company is also trying to change people’s perceptions and behaviours without their consent.

The company maintains offices in New York City, Washington, D.C., and London.

Cambridge Analytica claim to predict not just peoples’ voting intentions and preferences, but also their personality types. The company is proprietorial about its precise methods, but says large-scale research into personality types, based on hundreds of thousands of interviews with citizens, enables them to chart voters against five main personality types – openness, conscientiousness, extraversion, agreeableness and neuroticism. With its head office in London, the company is “A global election management agency, skilled in applying behavioural modeling and microtargeting solutions to political campaigns.”

The marketisation of democracy: the highest bidder wins all, while claiming to speak for the “ordinary person”

Stephen K. Bannon, President Trump’s chief strategist and the intellectual force behind his nationalist agenda, said in February that the new administration is locked in an unending battle against the media and other globalist forces to “deconstruct” an “outdated system of governance”. Jennifer Rubin in The Washington Post writes:

“’They’re going to continue to fight,’” Bannon said of the media, which he repeatedly described as ‘the opposition party,’ and other forces he sees as standing in the president’s way. ‘If you think they are giving you your country back without a fight, you are sadly mistaken.’

Atop Trump’s agenda, Bannon said, was the ‘deconstruction of the administrative state’ — meaning a system of taxes, regulations and trade pacts that the president and his advisers believe stymie economic growth and infringe upon one’s sovereignty.

For those who doubted Trump-Bannon’s determination to destroy the liberal international order that has kept world war at bay and promoted global prosperity since the end of World War II, this will come as a rude awakening. Bannon’s simultaneous attack on the media suggests that it is not simply about trade or immigration policy.”

So data technology, surveilance, psychology and social media and manipulative messaging campaigns are being combined in a powerful new way to sway opinions and win elections without people’s knowledge. In essence, a new, dark, subliminal propaganda war is being waged against citizens by those who wield power, serving the narrow interests of those who do and who are funded by a hidden few who want to weild power also.

Lynton Crosby has been a close advisor in the Conservative election campaigns of Australia, Canada and the UK, and is well known for his racist dog whistling and wedge strategies, influential at an international level.

“In a campaign, what you try to do is either change or reinforce some perceptions that people have in order to influence their behaviour,” says Crosby. 

Crosby’s emphasis is on “below the radar” campaigning, and the targeting of marginal constituencies with highly localised campaigning, latching on to local issues and personalities. To find such divisive and potentially diversionary issues, Crosby’s business partner Mark Textor runs focus groups to find which social groups to target with what questions. Crosby is said to focus on delivering simple messages, targeting marginal constituencies and the use of lots of polls and data. 

 Lynton Crosby, second left, at the party’s annual conference in 2015 with, from left, Lord Feldman, Jim Messina (former Obama campaign chief also hired by the Tories) and then party chairman Grant Shapps. Photograph: David Hartley/Rex

“In a campaign, what you try to do is either change or reinforce some perceptions that people have in order to influence their behaviour,” Crosby says.

Their site commentary highlights whose “democratic” interests Crosby and Textor serve:

“We combine decades of experience in research, political campaigns, strategic communications, media, and corporate intelligence to deliver winning strategies at the highest levels of business and government.

Having worked on successful election campaigns across four continents, we understand the need for timely, actionable intelligence, so our clients can focus the right message and resources on their most persuadable ‘swing voters’ to get the results they want.”

Note the reference to “behaviour changing messages”.

textor

Crosby Textor also claim that: “the team are specialists in advising major companies in how to position themselves to ensure they are integral to government decision-making.”

It was Crosby that created the campaign for the Conservatives with the slogan “Are you thinking what we’re thinking?”: a series of posters, billboards, TV commercials and direct mail pieces with messages such as “It’s not racist to impose limits on immigration” and “how would you feel if a bloke on early release attacked your daughter?” focused on hot-button issues like “dirty” hospitals, landgrabs by “gypsies” and restraints on police behaviour.

In April 2016, Mayor of London and Conservative, MP Boris Johnson, was accused of “dog whistle racism” by Shadow Chancellor of the Exchequer and Labour MP John McDonnell, when Johnson suggested US President Barack Obama held a grudge against the United Kingdom due to his “ancestral dislike of the British Empire” as a result of his “part-Kenyan” heritage after Obama expressed his support for the UK to vote to remain in the European Union ahead of the UK’s referendum on EU membership. Crosby also tried to link Sadiq Khan with terrorist organisations –  the Conservative mayoral candidate’s campaign, was run by Crosby Textor

Mark Textor, co-founder of the private company, was mentored by the late Richard Wirthlin, a pollster who was chief strategist to US President Ronald Reagan. Someone else with past connections to the Wirthlin Group is Kellyanne Conway, President Trump’s election campaign manager and now counsellor to the president, serving alongside Steve Bannon, assistant to the President and White House chief strategist.

All singing from the same crib sheet.

Since Trump’s inauguration, Conway has been embroiled in a series of controversies, including using the phrase “alternative facts, making reference to a “Bowling Green massacre” which never occurred, (Conway “cited” it as justification for a travel and immigration ban from seven Muslim-majority countries enacted by Trump), claiming Michael Flynn had the full confidence of the president hours before he was dismissed, and publicly endorsing commercial products associated with the president’s daughter Ivanka Trump. As a result, a number of media outlets have called her credibility into question, with some refusing her requests for one-on-one interviews.

When such manipulative tactics are exposed from time to time, it’s like a curtain shifting temporarily to give you a glimpse into another dimension, populated by billionaires and a handful of mercenary henchmen who drew up the machinations of a war being waged on democracies, in order to terraform political landscapes to suit the dystopic interests of one percent of the global population, at the expense of the needs of the ninety nine percent. You would be forgiven for thinking that the world and the media are being run almost exclusively by a small number of elitist, pan-nationalist aliens. It’s not a conspiracy theory. It’s a reality.

Jim Messina is a political adviser who was the White House Deputy Chief of Staff for Operations under President Barack Obama from 2009 to 2011 and served as the campaign manager for Obama’s highly successful 2012 re-election campaign. Messina was hired as a campaign strategy adviser to the UK Conservative Party in August 2013. Messina operated from the US during the 2015 general election campaign. He has made statements about his personal admiration for David Cameron. Theresa May has also added him to her team of strategists. 

Gone are the days when it was expected that the public decided who to vote for because of the policies on offer from each party. Now the government focuses on the use of private political masters of the dark campaign arts, who use “political-voter surveillance” techniques, along with a combative and emotional approach to messaging, rather than a rational and reasonable one, and a level of cunning that most definitely treads around the very outer edges of ethics. 

One of Messina’s key strategic methods is finding and targeting swing voters through the meticulous gathering and monitoring of voter information using private polls, and the use of social media “targeting”.  He uses social networking techniques and social media, having sought and received advice from top names in the tech world including Steve Jobs.

Messina uses micro-targeting based on online data. His approach is based on the in-depth psychometrically profiling of people, using publicly available data, including their Facebook “likes” and group memberships. This information is used to create effective and directed digital dark advertising to target millions of voters and manipulate their psychological tendencies and play to their traits.  

Messina has developed a private consulting firm –The Messina Group, which “works with organizations in the private, public, and social sectors to achieve their strategic goals.” The company has an office in London, on Old Park Lane. It says on the site says:

“Using state of the art data and analytics, The Messina Group can harness and amplify the reach of your social network. We accurately model your organization’s likely supporter, voter, or consumer, and – by overlaying that with your existing social media base – we can develop a targeted list of potential new supporters. This targeted, person-to-person sharing is the future of advertising in a fundamentally digital and social world. The Messina Group will ensure that your organization is ahead of the competition.” 

One tactic integrated in this method is aimed at generating a bandwaggon effect, which I have discussed at length elsewhere. The bandwagon effect occurs in voting: some people vote for those candidates or parties who are likely to succeed (or are proclaimed as such by the media). The bandwagon propaganda technique has been applied to situations involving majority opinion, such as political outcomes, where people alter their opinions to the majority view. 

Such a shift in opinion can occur because individuals draw inferences from the decisions of others, which shapes an informational cascade. A cascade develops when people “abandon their own information in favour of inferences based on earlier people’s actions, regardless of how irrational that may be. Bandwaggon propaganda draws on our natural tendency towards social conformity.

During the 2015 general election, the government were accused of trying to “buy the general election” by quietly raising the legal spending limit by £6.2 million to £32.7m in the face of concerns from the Electoral Commission over “undue influence”. The party has reportedly amassed a war chest of more than £70 million. The change to the law on candidates’ election spending, passed without parliamentary debate.

A new project called Who Targets Me, has been attempting to address the lack of transparency of targeted election messaging, by recruiting social media users to share information on what political adverts they are seeing.

It says on their site: “Analysing the aggregated data will allow us to draw out insights about exactly which demographics are being targeted and the exact media and language that campaigners are using to influence your vote.”

In an effort to do something about the lack of transparency, Who Targets Me built a browser extension for Facebook users to download that will then report live to that individual when a political advert is being targeted at them. It also tracks that information in its database. You can sign up to be a Who Targets Me volunteer here.

Given the instability of the government, following the general election delivering a hung parliament, it’s likely that political advertising will continue. You will need to use the Chrome browser and install the Who Targets Me extension.

The Information Commissioner’s Office has already launched a wide-ranging investigation over possible breaches of UK data laws. The Conservatives have so far refused to supply examples of adverts the party is sending to individual voters on Facebook, despite the growing concern over unregulated online election activity.

One problem is money. There are no spending limits on digital advertising and, put simply, the more you spend the more people you reach. Until now, that means it is primarily the wealthier, Conservative campaigns that have benefited.

Another is that psychological influences are different from transparent attempts at rational, reasoned and material persuasion, because they operate outside of conscious awareness. Hiding in plain sight, they trigger involuntary emotive responses in the human subconscious that most people are powerless to resist – and that happens even when they know they’re being influenced. Much of the material being used to “persuade” is dishonest, and aimed at simply smearing the opposition and generating irrational and unfounded fears, rather than open discussion, about political and socioeconomic alternatives to neoliberalism and social conservatism. 

Such tactics are nothing less than a political micro-management of the public’s beliefs an behaviours and are ultimately aimed at nudging your voting decisions to maintain a profoundly unbalanced, increasingly pathological and authoritarian status quo. Such tactics deployed in manufacturing consensus are widely used, and combined, they also serve to reduce public expectation of opposition and in doing so establish diktats: it’s a way of mandating acceptance of ideology, policies or laws by presenting them as if they are the only viable alternative.

There is a much needed public debate to be had about the distinction between political “persuasion” and “manipulation”.

And another about undue political influence. In their summary of electoral offences, the electoral commission says: “A person may also be guilty of undue influence if they impede or prevent any voter from freely exercising their right to vote – even where the attempt is unsuccessful.

Also: “It is an illegal practice to make or publish a false statement of fact about the personal character or conduct of a candidate in order to affect the return of a candidate at an election.”

“Certain offences relate specifically to election campaign publicity material. Election campaign publicity material must contain an imprint, not resemble a poll card and not contain a false statement as to the personal character or conduct of another candidate.”

The Conservatives have certainly taken advantage of our basic tendency to be more motivated by the threat of something presented and subsequently perceived as “bad” than by the presented opportunity for examining positive alternatives.

This is not just a story about the political and commercial misuse of social psychology and data analytics. It has to be understood in the context of a military contractor using military strategies on a civilian population. The public.

David Miller, a professor of sociology at Bath University and an authority in psyops and propaganda, says it is “an extraordinary scandal that this should be anywhere near a democracy. It should be clear to voters where information is coming from, and if it’s not transparent or open where it’s coming from, it raises the question of whether we are actually living in a democracy or not.”

https://www.youtube.com/watch?v=cqK0odTyXjA

Related:

Social media is being used to stage manage our democracy using nudge-based strategies

EXPOSED: CONSERVATIVES IN HOUSE ‘SURVEY’ TEAM

The great British Brexit robbery: how our democracy was hijacked

Negative campaigning, emotions and political participation

Inverted totalitarianism and neoliberalism

What I don’t understand about Conservatism

‘Tory Election Fraud’ Investigation Sees Conservatives Fined £70,000 By Electoral Commission

Political polls, think tanks and propaganda: the antidemocratic writing on the wall

Strategies and motives for resistance to persuasion: an integrative framework

How To Use 10 Psychological Theories To Persuade People

CONTROVERSIAL GCHQ UNIT ENGAGED IN DOMESTIC LAW ENFORCEMENT, ONLINE PROPAGANDA, PSYCHOLOGY RESEARCH

How Covert Agents Infiltrate the Internet to Manipulate, Deceive, and Destroy Reputations – Glenn Greenwauld

Theresa May pledges to create new internet that would be controlled and regulated by government 


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State-regulated cryptocurrency and micro-managing people claiming welfare

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Context

I’ve written more than one critical piece about the Government’s part-privatised Behavioural Insights Team (Nudge Unit), particularly with regard to its insidious and malevolent influence, manifested in a range of psychoregulation policies aimed at “behavioural changes” which are being imposed on the poorest citizens. Technocracy is the “science of social engineering.” Nudge is a technocratic approach to fulfilling the requirements of neoliberalism. It’s about maintaining an established socioeconomic order, rather than advancing progressive social change.

In 1932, Howard Scott and Marion King Hubbert founded Technocracy Incorporated, and proposed that money be replaced by energy certificates. The group argued that “apolitical, rational engineers should be vested with authority to guide an economy into a thermodynamically balanced load of production and consumption, thereby doing away with unemployment and debt.” Sounds just like old school sociological Functionalism to me: it’s a systems theory  – utterly tautological and deterministic tosh. Bear with me, because there’s a couple of contemporary parallels I want to discuss.

The Conservatives prefer to do away with unemployment and debt by “incentivising behaviour change” to ensure that poor people who don’t have any money to live on are punished out of their poverty. 

Smart Cards, another antiwelfarist, technocratic imposition, entered our collective consciousness during autumn 2012, as Iain Duncan Smith declared his intention to discipline Britain’s “troubled” families. In unveiling his proposals at the Conservative Conference back in October 2012, Duncan Smith attempted to frame the cards as better value for taxpayers’ money, implying that poor people don’t pay taxes, (when the poorest actually pay proportionally more) and his rhetoric was extremely stigmatising.

He said: I am looking […] at ways in which we could ensure that money we give [benefit claimants] to support their lives is not used to support a certain lifestyle.”  [Boldings mine.]

Then MP Alex Shelbrooke presented his private member’s bill in December 2012, providing us with yet another shuddering glimpse into the underlying Tory moral outrage, prejudice and punitive attitudes towards people claiming benefits. He argued for a “welfare cash card” to limit spending to absolute basics. Isn’t welfare provision as it is just enough to cover the absolute basics for survival? It’s calculated to meet the basic cost of food, fuel and shelter only.

Despite his scapegoating narrative about addressing “idleness”, Shelbrooke’s proposed psychocompulsion was intended to apply to those in work, who claim benefits such as tax credits and housing benefit, penalising and outgrouping those on a minimum or low wage, also. The plan was to restrict the goods that people claiming benefits could buy with their cards. Not so much offering a “nudge” or “incentive”, but rather, delivering a bludgeoning enforcement, without a shred of respect for diverse needs and individuals’ autonomy and choice. 

A principled objection is that we should not be stigmatising or inflicting punishments on people, or reducing their freedom to spend money as they need and wish, just because they are forced to spend some time out of work, or because they aren’t paid a wage that is sufficient to live on. Such an approach is extremely draconian.

Having been previously rejected, this is certainly not a democratically endorsed policy.

This is an authoritarian restriction on what people claiming benefits may buy, and a limiting of lifestyle choices that they are permitted. It is a particularly spitefully directed ideological move that does not make any sense in terms of the wider economy, or in terms of any notion of “supporting” people, and “fairness.” The latter two categories of reason would entail extending opportunities and freedoms, not repressing them. 

Financial hardship already limits choice. When people are struggling financially, budgeting isn’t the problem: low wages, benefit cuts and rising costs of essential items are. Those factors are ultimately shaped by government policies, not poor people.

No matter how this is dressed up by the Tories, poor people don’t respond to “corrective” narratives and coercive policy like Pavlov’s dogs. Yet the Tories nevertheless insist on placing a psychopolitical variant of operant conditioning – behaviour modification – at the core of their increasingly repressive class-contingent policies. This isn’t about state “assistance” for the entitled poor, most of who have worked and contributed to the treasury, contrary to the politically expedient “economic free rider” label.  It’s about traditional Tory prejudices, state interference and coercion. It’s more blaming and punishing the casualities of neoliberalism and social conservatism. 

Having failed in introducing the punitive smart card more than once, the Conservatives are now resorting to a stealthy introduction of a variation to curtail the freedom of poor people claiming social security, using cryptocurrency, state regulation and an unprecedented, Orwellian level of state monitoring and control of what people who are struggling to make ends meet are buying. 

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Some basic (but wordy) definitions

Cryptocurrency is a medium of exchange, alternative to Fiat currencies, which uses a type of virtual currency, such as bitcoin. It uses cryptography for security and anti-counterfeiting measures. Public and private keys are often used to transfer cryptocurrency between individuals. Ownership of bitcoins, for example, implies that a user can spend bitcoins associated with a specific address. To do so, a payer must digitally sign the transaction using the corresponding private key. Without knowledge of the private key, the transaction cannot be signed and bitcoins cannot be spent. The network verifies the signature using the public key.

Bitcoin is a pseudonymous currency, meaning that funds are not tied to real-world entities, but rather, to bitcoin addresses. For cryptocurrency enthusiasts, the pseudoanonymity element is attractive, as it tends to empower individuals rather than institutions. Cryptocurrencies typically feature decentralised and unregulated control, and transactions are recorded in a public distributed ledger called the blockchain. 

Owners of bitcoin addresses are not explicitly identified, but all transactions on the blockchain are public

The value of a cryptocurrency is determined by the market (whatever people are willing to pay for it). The welfare or state of your nation’s economy will not affect the value of your cryptocurrency. The value of a cryptocurrency is based solely on global supply and demand and functions much like a commodity on the stock market.

Cryptocurrencies are ordinarily used outside of existing banking and governmental institutions and exchanged over the Internet. They have often been seen by the establishment as a “rogue currency”, and as a potential threat to the monetary order. Because of the pseudoanonymity afforded by “virtual assets”, cryptocurrency is also sometimes used in controversial settings such as online darknet markets, like Silk Road, accessible by Tor, (free software for enabling anonymous communication, it conceals a user’s location and usage) which further minimises the risk of detection by law enforcement agencies. (See: Silk Road and Bitcoin.)

People in Russia and China have been bypassing very strict surveillance laws by using bitcoin-like cryptocurrencies in order to communicate securely. Cryptocurrencies, starting with bitcoin, have emerged and been increasingly utilised almost in parallel with revelations from National Security Agency (NSA) whistle-blower Edward Snowden about mass government surveillance. 

As the sheer extent of government spying still continues to emerge, encrypted communication services become important and have surged in popularity. Tech companies, including Facebook, Google and Apple, have capitalised on this by adding encryption to their services. However revelations that these same companies seem complicit in the NSA’s surveillance operations have led to some reservations from users. Now it seems the UK government wants to utilise cryptocurrency, inverting the political freedom it allowed by turning it into a tool of state control. 

Government proposals: virtual food vouchers and automated nudge

Earlier this year, the government set out proposals in a report regarding how Blockchain Technologies’ distributed ledger technology which provides “efficient and transparent” digital records of cryptocurrency transactions, could be used for public services. In their report called Distributed Ledger Technology: Beyond block chain, the government’s scientific advisor says:

“Distributed ledger technology (DLTs) offer significant challenges to established orthodoxy and assumptions of best practice, far beyond the recording of transactions and ledgers. These potentially revolutionary organisational structures and practices should be experimentally trialed — perhaps in the form of technical and non-technical demonstrator projects — so that practical, legal and policy implications can be explored.”

“Areas where we believe work could be taken forward include the protection of national infrastructure, reducing market friction for SMEs [Small and medium-sized enterprises] and the distribution of funds from Department for Work and Pensions and other government departments.” [Boldings mine.]

To recap, a distributed ledger is a database that can record financial, physical or electronic assets for sharing across a network through what is claimed to be entirely transparent updates of information.

Its first incarnation was Blockchain in 2008, which underpinned digital cash systems such as Bitcoin. The technology has now evolved into a variety of models that may be applied to different business problems.

Speaking at Payments Innovation Conference earlier this month, Lord Freud, one of the main architects of the welfare “reforms” said:

“Claimants are using an app on their phones through which they are receiving and spending their benefit payments. With their consent, their transactions are being recorded on a distributed ledger to support their financial management.”

The Department for Work and Pensions (DWP) has been working with Barclays, Npower, University College London and a UK-based distributed ledger platform startup called GovCoin to create an app which tracks people’s benefit spending

The ongoing trial which, is designed to demonstrate “the practical applications of the technology,” began in June. It’s yet another Conservative experiment on people claiming social security.

Jeremy Wilson, the vice chairman of corporate banking at Barclays, said: “This initiative focuses on adding an additional layer of richer data and identity onto payments, so that a deeper and more effective relationship can be established between the government and claimants.”

I wonder exactly what that “effective relationship” will entail? I bet it’s not one based on mutual respect and democratic dialogue. I also wonder if the Department for Work and Pensions will be issuing people who have no income with Smart phones. 

How will the collected information on spending be used? Are we going to see people claiming social security being named and shamed for buying Mars bars, a bottle of wine or a book? Or birthday and Christmas presents for their children? Will the state be sanctioning people that make purchases which the government deems “unnecessary”? 

He added: “We are keen to see how the positive potential of this service develops and adds to our wider efforts to explore the uses of distributed ledger technology.”

Distributed ledger technology was identified as a way of potentially “saving billions of pounds a year from welfare fraud and overpayment errors.”

Oh, that whoppingly over-inflated 0.7% of claimants again. Many of whom were simply overpaid as the result of an administrative error, after all. Just imagine how many trillions we would save if we used technology to get a grip of tax avoidance and tackle offshore tax havens, and addressing the “spending habits” of the hoarding wealthy. 

The technology is hoped to provide a cheap and easy way of getting welfare claimants without bank accounts into the system as well as verifying their identities, and would also provide a “transparent account of how public money was spent, transform the delivery of public services and boost productivity,” the government’s chief science adviser, Sir Mark Walport, said in a report last January. Those same words are used every time vulture capitalists are circling a public service, on the hunt for easy profits.

Walport said: “Distributed ledger technology has the potential to transform the delivery of public and private services.”  

More words from the vulture capitalist crib sheet of glittering generalities.

“It has the potential to redefine the relationship between government and the citizen in terms of data sharing, transparency and trust and make a leading contribution to the government’s digital transformation plan.”

The government distributes £3.8bn in payments every day. However, there are some serious concerns over how protection of data and privacy with the technology will be “managed.”

The Open Data Institute (ODI) welcomed the findings on the whole. However, it warned that the government must be wary of the challenges involved in blockchain technology and apply it in an effective way. They say: “We agree that blockchains could be used to build confidence in government services, through public auditability, and could also be used for widely distributed data collection and publishing, such as supply chain information. Smart contracts also hold great potential; what if your train tickets were smart contracts that meant you paid less for delayed trains?” 

Smart cards and smart contracts, the more things change, the more the Tories stay the same.

Further comment from the ODI: “However, in our research we have seen cases where people are trying to bolt old, failed or impossible policy and business ideas onto the new technology or to unnecessarily reinvent things that work perfectly well.”

The institute also warned of the privacy issues raised by incorporating private data and suggested the government better develop and solve these challenges by focusing on industry specific groups such as the finance or healthcare sectors.

Some thoughts

Conservatives claim to endorse personal responsibility, limited government, free markets, individual liberty, and deregulation, amongst other things. They believe the role of government should be to provide people the freedom necessary to pursue their own goals. Conservatives claim their policies generally emphasise “empowerment of the individual to solve problems”.

So how does any of this tally with harsh welfare cuts, public service cuts, restrictions on the right to by certain goods, the removal of access to legal aid, limiting housing options for the poorest, bedroom tax, numerous human rights contraventions, increasing conditionality for ill and disabled people, psychocompulsion through increasingly stringent welfare behavioural conditionality and the draconian sanction regime, for example?

Limiting consumer choice and spending flies in the face of the Tories’ own free market dogma. Furthermore, as it stands legally, the government cannot currently stipulate how people claiming benefits spend their money. So they would have to re-write the law to suit their “policy outcomes.” Again.

The Tory definition of “troubled family” conflates poverty, ill health, unemployment and criminality. Iain Duncan Smith claims to be targeting substance abusers (“drug addicts” and “alcoholics”) but it’s clear that the government’s definition means he’s referring largely to the poor and disabled people. His proposal to deal with people who don’t buy their children food because they’re “drug addicted” would actually target people who don’t buy food because they can’t afford it.

Once again we see the disciplinarian and psychocratic Tories stigmatising the poorest people for the conditions that Tory policies have caused. If such “troubled families” existed (and the Joseph Rowntree foundation research has put paid to the myth of  “families with three generations unemployed”), it would not be reasonable to treat their situations as an issue of personal spending choices rather than a consequence of how our economy is run.

The Tories have, over the past five years, parodied a political process that is supposed to be about engaging the publics’ rational, conscious minds, as well as facilitating their needs within society. The UK is not an inclusive democracy. Instead we see the employment of a behaviourist brand of psychocomplulsion, and the media are complicit in propping up an increasingly incoherent, irrational and profoundly prejudiced ideology which informs class-contingent, anti-social and deeply damaging neoliberal policies.

I’ve pointed out previously that government policies are expressed political intentions regarding how our society is organised and governed. They have calculated social and economic aims and consequences.

In democratic societies, citizen’s accounts of the impacts of policies ought to matter. “Accountability to the taxpayer” is being used more and more by the state as a justification to exclude those needing financial support from democratic society. Yet those people claiming benefits are not the same people year by year. The “economic free-rider” myth assumes that people claiming welfare do so continuously, yet we know that most move in and out of work, being forced to undertake insecure, poorly paid work regularly. It’s hardly fair to punish people for the detrimental conditions of the wider labor market.

In the UK, the way that policies are justified is being increasingly detached from their aims and consequences, partly because democratic processes and basic human rights are being disassembled or side-stepped, and partly because the government employs the widespread use of linguistic strategies and techniques of persuasion to intentionally divert us from their aims and the consequences of their ideologically (rather than rationally) driven policies. Furthermore, policies have become increasingly detached from public interests and needs. Instead, policy is about directing us in how to be. We are being coerced into behaving only in ways that accommodate and prop up neoliberalism.

Neoliberalism is a system of economic arrangements that greatly benefits a few powerful and wealthy people and impoverishes the majority of the public incrementally. As each social group reaches a crisis – struggling to survive – scapegoating narratives are constructed and disseminated via the media that blame them for their insolvency, creating socially divisive and politically managed categories of “others,” which serve to de-empathise the rest of the population and divert them from the fundamental fact that it isn’t the poor that create poverty: it is the neoliberal decision-makers and those who are steadily removing and privatising our public funds and ebulliently shrinking state responsibility towards citizens, leaving many at the mercy of “market forces” without a state safety net – it’s economic Darwinism.

“Workers of the World unite. You have nothing to lose but their blockchains.” Hubert Huzzah

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All despots and bullies are behaviourists. They inflict punishment on others to get the “outcomes” that they want. 

Governments are elected to reflect and accommodate public need. In the UK, the government expects the public to change their perceptions, expectations and behaviours to meet the government’s need. They say:

“Behaviour change is one of the primary functions of government communications – helping change and save lives, helping the government run more effectively as well as save taxpayer’s money.

Our approach is to use a mix of awareness raising, persuasion, practical help and behavioural theory, to demonstrate why changes in behaviour are important and to make these changes easy for the public to adopt”.

The Government Communication Service guide to communications and behaviour change

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Covert agents gaming Facebook to suppress political dialogue and censor information

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Here is an illustrative list of tactics from the latest GCHQ document.

 

8+Ways+to+Protect+Yourself+From+Emotional+Manipulation

 

Yesterday morning whilst I was sharing this post in groups on Facebook, I received a notification informing me that my account was temporarily restricted, and that I wasn’t allowed to comment or post in Facebook groups for three days. No reason for the ban was provided, though the notice allowed me to click on “appeal,” which I did. But Facebook staff never read and respond to appeals or feedback.

This is the third such ban I have had from Facebook in the last twelve months, I have never been given any reasons for the restrictions on my account, and I have asked several times for them. There is provision for flagging up errors by following a link that says “if you think you are seeing this notice by mistake.” Facebook have never once provided any explanation of their actions, nor have they responded to my appeal or to any accounts of my experience. 

My post had been removed in some of the groups I’d posted in and people informed me that where it remained, when they tried to open the link, it said “Content not available.”

There is nothing in the article that breaches Facebook’s “Community Standards” or that is offensive. There was nothing in the previous blogs that earned me a ban which could be deemed abusive or offensive either.

My previous bans happened the day after the election and earlier this month. Both times I was posting one of my own articles when the account restrictions were applied. I wasn’t even informed of the duration of the ban on the previous occasions. Just prior to the last ban, someone reported a meme by Robert Livingstone that I used as a group photo in a Facebook group I set up. Facebook notified me that the person complaining had said it contained “graphic violence”, though in fairness, it wasn’t removed.

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The “offending” meme

The group in question is all about criticising Conservative anti-welfare policies, exposing Iain Duncan Smith and the government’s anti-humanist ideological prescriptions. Someone clearly shouldn’t have joined.

At the same time, someone also reported several of my personal photos on my own page as “offensive” and my account as “fake” so this is looking like a targeted campaign to try and restrict the sharing of my posts. It’s not the first time this has happened. I also know that I’m not the only person this has happened to. My site is reasonably popular, with 1, 143, 370 readers so far, and my articles also get quite widely shared. However, someone somewhere clearly doesn’t like what I write.

I left a couple of groups last year because Facebook sent me a notification whenever I tried to post an article on those sites that the content had been reported as “abusive or offensive” by members. They were groups claiming to support the Labour Party. As far as bloggers go, I’m probably amongst the top ten most pro-Labour commentators. But regardless of which party you support, censorship should bother everyone. It’s not only humble bloggers that are being silenced. It’s not so long ago that government agents marched into a Guardian office and smashed up the hard drives storing the Snowden leaks. Once you hear the jackboots, it’s too late.

Someone told me that the article earning me the ban has probably been reported by a group of people determined to trigger a Facebook algorithm in order to get the ban imposed.

Political gaming and manipulating group discussion outcomes on Facebook by using an algorithm for the censorship of reasonable and factual comments or information that you disagree with is a very problematic and particularly totalitarian tactic. If that’s what you have to resort to, it means that you have no credible arguments, can’t engage in mature dialogue and it reflects very badly on your opinions, world-view, personal integrity and ethics more generally.

Most groups I am a member of are left-leaning political debate groups – if you can’t debate democratically and have to resort to such oppressive and cowardly tactics to shut down discussion then it really is time for you to leave. With articles, you always have the option of not reading them. Especially recommended for those of you with right-wing fragile ego syndome, incoherent ideologies and non-robust views and prejudices. And GCHQ.

Now for the punchline. I have a Facebook Community page – Politics and Insights – where Facebook regularly offer to “boost” my posts for a fee. I don’t make any money from writing and so don’t have cash to invest in promoting my site. The post that got me the ban was shared a lot from my page, and so Facebook offered to boost it, only if I paid money, of course … 

Last year I was harrassed by the charming Tommy Robinson, co-founder of the far-right English Defence League (EDL), on Twitter. I told him to stop mithering me and to go peddle far-right myths elsewhere. He then designed a meme that used my account photograph and details, claiming I had said that “child abuse is a far-right myth”, which of course is untrue. I didn’t mention child abuse at all. There was also an invitation on the meme for people to “let her know what you think of this” and details of my account were on there with the comment “she can be found here.”

The meme was circulated repeatedly by Britain First, some UKIP groups, on the National Front page, amongst others. As a consequence I received numerous death threats, threats of rape and a threat involving Combat 18, a neo-Nazi organisation, that is the armed branch of Blood and Honour. My crime? Simply being a Labour Party supporter and irritating Tommy Robinson by telling him to do one from my Twitter page. It’s also possible that my involvement with the Rock Against Racism movement back in the eighties marked my card.

I involved the police, and reports were made to Facebook about Tommy Robinson’s nasty design by a police officer and others regarding the malicious content of the meme and concerns about my personal safety. Guess what? Facebook did not remove the meme or ban any of the posters. The meme wasn’t just malicious, nor did it compromise just my own safety – my children also received threats – it was illegal, too. 

Perhaps it’s time for an alternative to Facebook, a large social media platform where the Tories can’t buy favours and power, and where free speech is actually permitted. I don’t think Facebook banned my post and restricted my account because of a political motivation to do so. But those who reported my article to trigger the ban definitely have a political agenda, and Facebook don’t care about that, nor do they apply “Community Standards” consistently, fairly and when they actually ought to.

Meanwhile I’m not sure about the value of complaining to Facebook, I have yet to have a response from them. However it may be done at the Feedback link. It may also be useful to report the algorithm as a bug.

Further reading

Coup engulfs Facebook’s largest Corbyn group

Letter to the Guardian from Amnesty International and other Human Rights Organisations –Inquiry needed into GCHQ’s spying on us

“Government plans to monitor and influence internet communications, and covertly infiltrate online communities in order to sow dissension and disseminate false information, have long been the source of speculation.

Harvard Law Professor Cass Sunstein, [co-author of “Nudge”], a close Obama adviser and the White House’s former head of the Office of Information and Regulatory Affairs, wrote a controversial paper in 2008 proposing that the US government employ teams of covert agents and pseudo-independent advocates to “cognitively infiltrate” online groups and websites, as well as other activist groups.

Sunstein also proposed sending covert agents into “chat rooms, online social networks, or even real-space groups” which spread what he views as false and damaging “conspiracy theories” about the government.” Glenn Greenwald – How Covert Agents Infiltrate the Internet to Manipulate, Deceive, and Destroy Reputations

The banned post. Please share widely – Doctors bribed with 70-90k salaries to join Maximus and “endorse a political agenda regardless of how it affects patients.”