Work and Pensions Committee publishes “damning” evidence of the impact of Universal Credit

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Committee Chair Frank Field MP calls evidence submitted to the Committee by Halton Housing Trust the “most damning” he has ever read on what he describes as Department for Work and Pensions “maladministration.”

Food bank referrals double

The Halton Trust has accumulated over £400,000 of arrears as a direct result of the rollout of Full Service Universal Credit. This means that just 18% of its tenants owe 55% of all its arrears. Over the last 12 months the number of referrals the Trust has made to local food banks has more than doubled.

The Trust reports on the frequent wrong categorisation of benefit claimants’ eligibility for Advance Payments while Universal Credit is being processed.

In a sample of 1,252 tenants the Trust found that the majority of claimants were eligible for a Benefit Transfer Advance as they were moving from a so-called legacy benefit (like Jobseeker’s Allowance) onto Universal Credit. This is paid back during the first 12 months of a Universal Credit claim.

Advance payments issues

Those claimants who were offered Advance Payments were offered a New Claims Advance that had to be paid back within 6 months: the submission details the even bigger financial problems this caused for families. In addition, the evidence reports:

  • The Department for Work and Pensions refuses to amend the recovery period of the Advance Payment, from 6 months to 12 months, even in the instances where they acknowledge that the claimants should have had a Benefit Transfer Advance.
  • Recovery of the Advance Payment commences immediately with the first Universal Credit payment. This means claimants are continuously playing catch up and are instantly put in debt when the repayment is deducted.
  • As the Advance Payment of either kind are recovered directly from the Universal Credit award, they are being given priority over other essential/actual priority outgoings.
  • When Advanced Payments have been provided there is a lack of any explanation to the customer that this includes a personal allowance and housing cost element. In many cases customers are unsure as to what the money they are receiving is for or what the levels of Advance will be.

Personal budgeting advice unavailable

Despite the Department for Work and Pensions advertising the availability of personal budgeting advice:

  • Halton Housing Trust found that this advice was not available to the vast majority of applicants. This is despite it being an essential element for many applicants at the start of the Universal Credit application process.
  • Local Authorities have been awarded funding to offer Personal Budgeting Support. Despite this, the number of referrals made by the Department locally in Halton has been very low.

Lack of coordinated approach

Further examples cited by the Trust include:

  • Many employers choose to pay their employees early before the Christmas period. The Universal Credit regulations consider this as an increase in income and not an early payment. This triggers a review of their claim, with no payments being made until the end of the subsequent month (January).
  • A lack of coordinated approach between the NHS and DWP. The Trust has recently supported a tenant who received a £50 fine for ticking the “JSA” box on a prescription form, because the form has not been updated with a “Universal Credit” option for receiving free prescriptions, and there are no plans to do so 
  • The Universal Credit application prompts a cessation of Healthy Start vouchers if the claimants were previously in receipt along with their legacy benefit. The Healthy Start system does not yet recognise Full Service Universal Credit.

‘Throwing claimants’ finances into chaos’

Committee Chair, Rt Hon Frank Field MP, said:

“It would be difficult to think, in all my period of Chair of the Select Committee, of a piece of evidence that is so damning on the DWP maladministration which is mangling poorer people’s lives. This maladministration is throwing Universal Credit claimants’ finances into chaos.”


12 thoughts on “Work and Pensions Committee publishes “damning” evidence of the impact of Universal Credit

    1. I have struggled on Universal Credit for more than 2 years. I have struggled to feed myself every single month. I am a single person. I waited 7 weeks for mine with No help at all. My health has really suffered. All my teeth are falling out I have been in a lot of pain. I asked for a review nothing was done. I am very good at budgeting when you only get £700 my rent is £500 my Electric £60 Clothing and furniture payments £50 my phone £21 TV £20 other payments standing orders £30 I have around £60 per month for food. I pay all these things on the day I get my money. I have No rent arrears but I do Not have one Penny in my Purse from One month to the Next. I have other health issues as a Direct result of being on Universal Credit which is £198 a year less than Job seekers which I struggled on but just about managed. I am 60 years old Now told I am Not going to get my State Pension I have worked 35 years for and which I really need Now? I want to come off Universal Credit It is Not working at all for me? It should be scrapped.


  1. Whilst I am not of the same political persuasion as Frank Field, I agree with a lot of what he says and Universal Credit is a badly thought out ‘system.’ I found an official report into this benefit which was damning, in my case the Director of Universal Credit had to handle my complaint when my claim went wrong thanks to DWP staff making mistakes. In fact I should have been on JSA not UC! My complaint has not been satisfactorily resolved so I am considering a direct complaint to the Secretary of State.

    Liked by 1 person

    1. He does sometimes doma good job as Cair of the Work and Pensions Committee, though I also find him further to the centre/right than I am, sometimes. UC is about cutting welfare. Once you see that, the “mistakes” are seen for what they are.


  2. See also: Oxford East MP urges Universal Credit rule change | Oxford Mail

    UK lawyers need to thoroughly examine and analyze the Universal Credit evidence submitted to the Work and Pensions Committee, to determine if there is sufficient basis for a maladministration lawsuit against the DWP.

    Mainstream media is making a major mistake by focusing exclusively on the wait times associated with the first Universal Credit payment. If the taper rate isn’t reduced significantly, then that flagship policy will remain a disincentive to work. Your blog needs to pressure Hammond ahead of next month’s budget.

    Liked by 1 person

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