Month: March 2018

A word of caution about Esther McVey’s ‘u-turn’ on housing benefit for young people

youth obligationThanks to Joe Halewood for the screenshot

A little background on the “Youth Obligation”.

Thenational living wage(which is actually an inadequate rise in the minimum wage) was one of the centrepieces of the Osborne budget back in 2015 – which does not apply to those people under 25. Osborne exhorted young people to “earn or learn” in a budget speech that also cut their entitlement to receiving benefits and student grants, prompting serious complaints that young people had been unfairly targeted.  

The policy to end automatic entitlement for the housing element of Universal Credit was announced by David Cameron and Osborne in 2014 and was introduced last April. Housing and homeless organisations warned last year that it will cause grave hardship and force cash-strapped councils to meet higher costs for emergency accommodation. The plans of a review, and potential for a government u-turn on the housing element payment for young people were actually announced last year.

The controversial policy has now been dropped to “reassure young people” they will “receive the help with housing costs that they need.”

McVey said: “The change I am announcing today means that young people on benefits will be assured that if they secure a tenancy, they will have support towards their housing costs in the normal way.”

Matt Hancock released details of ‘radical plans’ in August 2015 “to end long-term youth unemployment and decades of welfare dependency.” He “pledged that the cross-government Earn or Learn Taskforce he chairs will create a ‘no excuses’ culture to support youth employment. ” 

However, we know by now that ‘targeted support’ is a euphemism for draconian welfare conditionality and sanctions. Of course the Conservatives’ ideas were not original. They were imported from the neoliberal Tony Abbott led coalition government in Australia, who announced their ‘earn or learn’ programme back in 2014. Like our own Conservative government, the neoliberal Abbott administration framed welfare as a “trap”, claiming the existence of a ‘culture of dependency’, a radical New Right myth extended from the likes of Charles Murray, which has been thoroughly debunked over the last few decades.

To sustain an ideological commitment to ‘small state’ antiwelfarism, neoliberal welfare narratives are reduced to a language about creating ‘incentives’ and discipline as opposed the traditional established narratives that portray a safety net provision to support people in meeting their basic survival needs (food, fuel and shelter). 

The traditional justification for paying citizens social security in order to ensure they can meet their fundamental needs has been ludicrously turned on its head and presented as a ‘malfunction’ of welfare – apparently it ‘creates poverty’ instead of alleviating it – by neoliberals.

In addition, welfare dependency arguments are based on a number of false assumptions and prejudices, because of the ‘small state’ ideological commitments of neoliberals.  There is a long tradition, stretching back to the Poor Law Amendment act of the 1830s, of political capitalists trying to use welfare to ‘improve’ the poor. Conservatives and some of the economic liberals (as opposed to social liberals) tend to present ‘problems’ with welfare in a moralistic way – they say it systemises “perverse incentives”, or that it it rewards “immoral behaviour”. The goal of welfare reform from this perspective is therefore justified as being about paternalism: administering and imposing discipline, instilling the “right attitude” and coercing behavioural change, rather than alleviating absolute poverty.

The “Youth Obligation” is simply an extension of that approach.

Reservations’ have been expressed about the Youth Obligation’s mandatory requirement that young jobseekers apply for a training opportunity or work placement after six months of claiming support. 

The Youth Obligation programme, in areas where full universal credit is running, requires claimants aged between 18 and 21 to undergo ‘intensive job-support training, including work experience, skills workshops, mentoring, help with job applications and interviews, and training in maths, English and IT.’

Those young people still unemployed after six months are given compulsory vocational training and work experience in a sector with a high number of vacancies or encouraged to take up a traineeship.

The youth homelessness charity Centrepoint commissioned the Institute for Employment Studies (IES) to seek the views of vulnerable young people, as well as training providers and charitable organisations who work with them, to further explore the possible implications of the Youth Obligation for the most disadvantaged young people.

Young people surveyed, who had experience of unemployment and/or were living in supported accommodation, consistently stressed that they would only be encouraged to engage in a training opportunity or work placement if it was linked to their career aspirations, or if it did not present other barriers such as being too far to travel or not providing sufficient pay. If Jobcentre Plus were unable to provide access to high-quality opportunities they could see value in, many felt that they would simply disengage and stop claiming benefit.

Previous research has shown how homeless young people find it difficult to meet the conditionality terms of their benefit claim, and are disproportionately affected by benefit sanctions compared to the wider claimant population.

However, it is inexcusable that the state considers it is justified in withdrawing financial support that is meant to ensure people can meet their basic living requirements, if young people, living in a wide range of circumstances, cannot meet the inflexible, behaviourist conditionality requirements, including those of the work fare scheme.  

The ‘U-turn’ on housing costs for young people

 The UK government has announced today that it will amend social security regulations so that all 18 to 21-year-olds will be entitled to claim support for housing costs within the scope of Universal Credit provision. The announcement has been timed for the upcoming local elections in May.

The government says its ‘rethink’ is in line with their Homelessness Reduction aims, which comes into force next month, ‘reiterating its commitment to eradicate rough sleeping by 2027’.

Young people will also be given “comprehensive and intensive work-focussed support”, whether they are ‘learning’ or ‘earning’, as part of the ‘Youth Obligation’. Young people will need to sign up to this commitment to be eligible for housing support.

Work and Pensions Secretary of State, Esther McVey, said: “We want every young person to have the confidence to strive to fulfil their ambitions.

“For those young people who are vulnerable or face extra barriers, Universal Credit provides them with intensive, personalised support to move into employment, training or work experience; so no young person is left behind as they could be under the old benefits system.

“As we rollout Universal Credit, we have always been clear we will make any necessary changes along the way. This announcement today will reassure all young people that housing support is in place if they need it.”.

Denise Hatton, Chief Executive for YMCA England & Wales, said: “YMCA welcomes today’s announcement by the Government but we have long argued that the policy was flawed from the outlet and would not deliver what the Government said it would.

“Our 2015 research showed that scrapping housing benefit for young people wouldn’t drive them to ‘earn or learn’ as the majority would find it impossible to find training and employment without having a stable and safe home.

“By removing automatic entitlement to housing support, the Government took away a vital safety net from some of the country’s most vulnerable young people, who have no choice but to rely on it during their times of crisis and need.

“Reinstating housing benefit allows thousands of young people across the country to get the helping hand their need and support them to get their lives back on track.”

Margaret Greenwood MP, Labour’s Shadow Work and Pensions Secretary, said: “Labour welcomes this major U-turn and the fact that the Government have enacted another policy from our popular manifesto.

“However, housing support has been frozen until 2020 and young people still face major problems in finding affordable housing.

“The sight of young people sleeping on our streets has become all too common under this Conservative Government. Behind the homelessness figures, there are many young adults having to sofa surf or remain living with their parents.

“Labour will invest in genuinely affordable housing, regulate the private rented sector and ensure that all young people have a secure home.”

SNP’s Social Justice spokesperson Neil Gray said: “This major u turn from the Tories shows they have finally realised that penalising young people – as they had done until now – is simply callous and could only lead to a rise in homelessness for young people.

“Any change of policy in the shambolic and damaging roll out of UC is welcome – but we need to see detail from the DWP on what they mean by saying young people will need to sign up to a ‘youth obligation‘ before accessing this much-needed benefit – how that will work.

“We also need clarification on whether or not these changes will be linked in any way with sanctions. Our young people need support into work and into homes and not to be penalised as they start their life by having vital financial support removed from them.

“The SNP Scottish Government has always mitigated this callous policy and provided support to under 21s through the Scottish Welfare Fund, and the social security bill ensured this support would be in legislation – at an estimated cost of up to £6.5 million by 2020.

“It is shameful that it’s taken the UK Government till now before realising this policy was just wrong from the start.

“The Tories think they make any cuts in welfare and get away with it – £4bn in annual cuts to Scotland by the end of the decade. now they have u-turned on this, they can reverse all these cuts and realise people need a helping hand up not pushed into poverty.”

The other catch

As Joe Halewood scathingly points out, the amount of housing costs payable under Universal Credit to young people may be limited to the shared accommodation rate (SAR) for 18 – 21 year olds in private sector housing. There are limited exemptions from SAR, but some only apply to people of certain ages. The outcome of these changes to young people’s housing support is that the majority of single young people aged under 35 who are unable to work, looking for work or on a low income will be living in houses that have multiple occupation. 

Today’s announcement neglected to include the information regarding the reduced rate of housing benefit under the Local Housing Allowance rules. Social housing more generally is difficult to access, but young people are even more constrained. This is, in part due to  a decrease in the number of social housing completions. There is currently little political support for social housing from the government.

During the Spending Review and Autumn Statement 2015, Osborne announced an intention to restrict the level of Housing Benefit, or the housing element of Universal Credit, claimed by tenants in social housing (council and housing association ‘stock’) to the Local Housing Allowance (LHA) rate. LHA rates currently apply to most Housing Benefit claimants living in the private rented sector and entitlement is related to household size. A delay in applying the LHA caps and an extension to all Universal Credit claimants was announced during the Autumn Statement 2016, after many charities and academics raised concerns regarding the likely negative impacts. 

Housing Benefit restrictions based on the size of the property occupied have applied to tenants in the private rented sector since 1989. However further changes to legislation were made in 2011, which restricted the number of rooms permitted per child under the age of 18 if they were same sex, and under 16 if they weren’t. Children under those ages are expected to share a bedroom. 

Theresa May dropped the plans to cap housing benefit for social housing and supported accommodation, which had been blamed for an 85% decline in new homes being built for vulnerable people last October.

The prime minister told MPs in the Commons that it would no longer roll out welfare changes that would have resulted in people living in sheltered accommodation having their housing benefit capped in line with private sector rents. The changes were set to save the Treasury £520m by 2020.

May said it was important to “ensure the funding model is right so all providers of supported housing are able to access funding effectively”.

Several schemes for new housing for vulnerable people have either been postponed, cancelled or face closure, a drop from 8,800 to just 1,350 homes, a survey for the National Housing Federation found last year . Uncertainty over the proposed changes to housing benefit have been blamed by many for the decline.

Critics said the LHA rates would have created a postcode lottery and had no relationship to the cost of providing specialist housing in supported accommodation, which include homes for war veterans, disabled people and women fleeing domestic violence.

The shadow housing minister, John Healey, said his party was “winning the arguments and making the running on government policy” but said it would look closely at the detail. 

Labour was due to call on the government to rule out cuts to supported housing during an opposition day debate, but following the climbdown, Healey said the prime minister now needed to commit to a system “which safeguards the long-term future and funding of supported housing”.

The Conservatives’ had originally planned the move to apply LHA rates to Housing Benefit claimants living in the social rented sector, which would have meant that the SAR would also apply to council and housing association tenants under the age of 35 from April 2019 if they are in receipt of Universal Credit, or if their tenancy began or was renewed after April 2016 and they are not living in supported accommodation. (Source: House of Commons Library research briefing, 13 November 2017).

I can’t help but wonder what caveat Esther McVey was referring to in her dissembling use of the vague phrase “in the normal way”. 

‘Securing a tenancy’ isn’t an easy task for young people who need to on very low incomes. Young people tend to have low eligibility for social housing, with priority being given to families. There is a lack of social housing that is suitable for young people, also. Furthermore, The traditional presumption that younger people have recourse to the parental home has been challenged by the introduction of the ‘spare room subsidy’, which finacially penalises parents in social housing for keeping a room free in case their adult children may need to return.

The Conservatives have tended to place an emphasis on home ownership and the private sector in particular, for example: “We want to support the private rented sector to grow, to meet continuing demand for rented homes” (HM Government, 2011; Cameron, 2014).

It has always been the case, historically, that younger people are most strongly represented in the private rented sector,because this sector is the most readily accessible to this group.  A survey (Shelter, 2014) found that less than a quarter (23 per cent) of working adults aged 20-34 living in the parental home wanted to be there, and that the lack of affordable housing was the main stated reason for still living at home. At the same time, wider changes in the economy and labour market have made it harder for young people to enter, remain and progress in employment. 

Under the Localism Act, 2011, local authorities are now empowered to discharge their homelessness duty to households deemed statutorily homeless through the offer of a twelve-month private rented sector assured shorthold tenancy. Younger single
people, who as ‘non-priority’ cases have largely been excluded from social housing provision as a consequence of their perceived lower level of need, are now increasingly in competition for property with ‘priority’ households that have in the past been offered a social housing tenancy.

The failure to meet the housing needs of young people is predicated on a presumption that the parental home will always be available if affordable privately rented property is not available. However as I have stated, the bedroom tax prevents parents from keeping a room for their adult children, in the event of them returning home. The government has consistently failed to respond to the housing option constraints place on young people.

To date we have seen every indication that the implementation of Universal Credit is about cutting the level of support that people received under the old system, to the point where even some of its proponents have feared it has become too mean and inadequate to work for those it is meant to help.

Disabled people, for example, are set to lose the disability premiums under Universal Credit that are currently payable under the employment and support (ESA) benefit. The disability income guarantee is set to be abolished for new claimants who are disabled, and the cut will affect many of those who have a change of circumstances, too, such as moving to an area with full Universal Credit roll-out while they are still claiming ESA.

Crisis and other charities have campaigned against the SAR, saying that the modest single room rate would exclude people from housing and increase the risk of homelessness for people in the under-35 age group. (The definition of ‘young person’ was also changed by the government, from under 25  to under 35).

Charities were also concerned that there was not enough accommodation to cater for people under the age of 35 who would require rooms in shared accommodation. There were also concerns that people would be pushed into unsuitable housing or into sharing accommodation inappropriately.

In January, government statistics revealed it would not make the savings ministers had originally thought because most young people claiming housing costs fell within the exemptions that were published alongside the legislation. This indicates that young people claim housing costs because they need to, rather than just because of a ‘lifestyle choice,’ as the government had previously implied.

David Orr, chief executive at the National Housing Federation, said: “It’s very good news the government are restoring housing benefit to 18-21 year olds.

“This benefit cut has been creating great confusion over whether young people were eligible for these vital funds. Housing associations have told us that as a result they have seen more young, vulnerable people sleeping rough, or forced to depend on unscrupulous private landlords and dangerous accommodation. This was a policy that made no sense and today’s decision is a positive sign they are listening on welfare reform.”

It’s only taken the government five years and immense amounts of pressure from the opposition, charities and academics to see the damage and harm that these policies are causing. The small concession has just restored provision for young citizens to meet a basic survival need, which should never have been removed in the first place, in a wealthy, so-called civilised society.

However, any support provided under Universal Credit is precarious, and constantly under threat from the extended, draconian sanction regime, which includes punitive financial penalties and the withdrawal of lifeline support to people in work but on low pay or working part-time hours. Even if young people manage to navigate the series of ordeals built into the rigid and old school behaviourist conditionality of the Youth Obligation, there are further ordeals awaiting, even if they find work.

Young people are very likely to be low earners who require additional Universal Credit support to meet living costs, and because the ‘national living wage’ is paid only to those aged 25 and over, this simply adds to the problems experienced by this social group. The government welfare ‘reforms (a euphemism for cuts) were never about “making work pay”. They were about dismantling our social security system, a cut at a time.

Now the government have perhaps realised that those social groups that have been disproportionately targeted for affected by their austerity programme are actually comprised of voters too. The Conservatives are currently attempting to engage with young people to persuade them vote for them. 

There is still a long way to go before we may celebrate such a small concession on the part of a government that has demonstrated over and over just how much it despises our vital social security safety net. The same government that introduced the bedroom tax and two welfare caps, cuts to disabled people’s vital lifeline support and has presided over a deregulated job market offering increasingly insecure, poor quality and low paid employment for the past eight years, whilst steadily dismantling our essential social safety net.

Image result for housing benefit claim


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Cambridge Analytica try to dismiss Chris Wylie’s evidence as ‘conspiracy theories’ and ‘false evidence’

Image result for Chris Wylie

Christopher Wylie told a select committee earlier that the pro-Brexit campaign had a “common plan” to use a network of companies to get around election spending laws and said he thought there “could have been a different outcome had there not been, in my view, cheating”.

He added: “It makes me so angry, because a lot of people supported leave because they believe in the application of British law and British sovereignty. And to irrevocably alter the constitutional settlement of this country on fraud is a mutilation of the constitutional settlement of this country.” 

Of course, Vote Leave has repeatedly denied allegations of collusion or deliberate overspending. When they first surfaced over the weekend, Boris Johnson, who fronted the campaign, ranted: “Vote Leave won fair and square – and legally. We are leaving the EU in a year and going global.”

Wylie, who sparked the scandal around alleged misappropriation of Facebook data by his old employer, has also said that its micro-targeting efforts were 10 times more effective that those of rival companies. However, the framing of the debate ought to include the intent that motivates the use of those methods, and the implications for democracy.

Wylie gave his evidence in a four-hour session before the digital, culture, media and sport select committee. He made a number of remarkable claims about Brexit and Cambridge Analytica, including that his predecessor, Dan Mursean, died mysteriously in a Kenyan hotel room in 2012 after a contract in the company “turned sour.”

Wylie commented that it was striking that Vote Leave and three other pro-Brexit groups – BeLeave, which targeted students; Veterans for Britain, and Northern Ireland’s Democratic Unionist party – all used the services of the little-known firm Aggregate IQ (AIQ) to help target voters online. 

Cambridge Analytica have responded:

“Today the Digital, Culture, Media and Sport Committee heard false information, speculation, and completely unfounded conspiracy theories from a witness regarding Cambridge Analytica.

Chris Wylie has misrepresented himself and the company to the committee, and previously to the news media. He admits himself that what he says is speculation and therefore we feel it is important to set out the actual facts which are as follows.

Chris Wylie was a part-time contractor who left Cambridge Analytica in July 2014 and has no direct knowledge of the company’s work or practices since that date. He was at the company for less than a year, after which he was made the subject of restraining undertakings to prevent his misuse of the company’s intellectual property while attempting to set up his own rival firm. He was not, as he claims, a founder of Cambridge Analytica.

Cambridge Analytica does not hold any GSR data or any data derived from GSR data. We have never shared the GSR data with Aggregate IQ, Palantir or any other entity. Cambridge Analytica did not use any GSR data in the work that we did for the Donald J. Trump for President campaign. 

Cambridge Analytica subcontracted some digital marketing and software development to Aggregate IQ in 2014 and 2015. The suggestion that Cambridge Analytica was somehow involved in any work done by Aggregate IQ in the 2016 EU referendum is entirely false.

Beyond an early-stage sales pitch to Vote Leave, Cambridge Analytica had no interaction with that group or any of their vendors. We have never had any contact with Eldon Insurance. We played no role in the UK referendum on EU membership.

We are disgusted that Mr Wylie would use the tragic death of a member of our team as a means to further his own agenda. An investigation by Kenyan authorities concluded that there was nothing suspicious about our colleague’s death, and we as a company were deeply saddened by the loss. 

Cambridge Analytica has never worked with or been in contact with Black Cube in any capacity. 

Attempts by Mr Wylie to link a prospective commercial pilot project, for a small number of gas stations in Turkey, with politics and Russia are absurd.

We take allegations of unethical practices in the past by our former global (non-US) political consultancy very seriously, and they are currently the subject of a full and independent investigation which we have instigated to establish the facts. Its findings will be made available in due course.

The facts above also apply to Cambridge Analytica’s affiliate companies.”

CA blag.png

CA and affiliates are now busy trying to discredit some of their own previous claims.

CA’s political research entails “The process of collecting valuable information on voters, opposition, and trends. This provides the fullest possible picture of voter behavior”.

The company describe themselves as “the market leader in the provision of data analytics and behavioral communications for political campaigns, issue groups and commercial enterprises. With cutting-edge technology, pioneering data science, and over 25 years of experience in behavior change, CA provides advertisers with unparalleled insight into their audiences.” 

The normalisation of manipulation and ‘behavioural modification’

Last year, CA were announced as a winner in the Advertising Research Foundation (ARF) 2017 David Ogilvy Awards. The company’s campaign “Make America Number One” took the Gold honor in the “big data category” for its “successful work targeting undecided voters during the 2016 presidential election.” (A pro-Trump propaganda campaign using ‘behavioural science’, which was designed from the detailed data that was held, on millions of unsuspecting US citizens). ARF have basically endorsed Cambridge Analytica’s (CA) general corporate practices of data mining and psychographic modeling. 

This indicates just how normalised data mining and behavioural modification techniques have become within the PR/consultation/strategic messaging/advertising industry. As someone on the outside of the industry, it’s only possible to get a glimpse of the methods used, as the language use is  kind of coded, in a context-dependent sort of way – and therefore, operates as a sort of closed system to people who don’t get the references in managementspeak acronyms and behavioural economics. Many sites don’t permit full access to information unless you are one of their members. 

It struck me during Chris Wylie’s commentary about the use of “behavioural science” that his language reflected the central ideas of nudge theories, he was using words like “heuristics”, “cognitive bias” and so on. He outlined the basic premise of nudge, too – the idea that humans are fundamentally ‘irrational’. (Yet curiously, those ‘choice architects’ claiming that they know what is best for society and individual citizens are exempt from that theory).

It resonated with something I said a few years ago: that it was only a matter of time before governments started using nudge to influence citizen voting. It was pretty reasonable, as it turns out, to believe that sooner or later, we were going to see widespread manipulation of people’s decision-making, including in elections.

Back in 2016, Wired wrote an article called 25 GENIUSES WHO ARE CREATING THE FUTURE OF BUSINESS, in which it says: “Alexander Nix wants to turn mad men into psychologists. For too long, he says, demographics and purchasing behavior have been the primary guideposts of the marketing industry, used to guess what a target audience might want. 

“Nix’s company, Cambridge Analytica, can provide psychological profiling to help advertisers tailor their messages to specific personality types.

“The firm groups people according to where they fall on the so-called OCEAN scale, which psychologists use to measure how open, conscientious, extroverted, agreeable, or neurotic they are. Cambridge surveyed hundreds of thousands of people across the US to generate a statistical model to predict these traits in the broader population.

Using Cambridge’s data, marketers combine a key trait with generic demographic information and then craft a message that’s more likely to appeal to that type. So for someone who’s neurotic, the message would play to fears about a subject. Agreeable people, on the other hand, gravitate toward information about how a given product or idea will benefit society.”

Even IPSOS are now defining themselves as a ‘behavioural data group’, the head of the company, Nicolas Brézet, says, earlier this year“Marketers seek a holistic understanding of consumers’ multi-platform digital behavior, touchpoints, activities, and content consumption. Single-source data can’t tell the whole picture, so new approaches are needed.

This presentation discusses how Ipsos combined survey data with behavioral data, found an actionable framework, and then made client recommendation. Case studies illustrate how they used their approach with five different clients.

The presentation also indicates what’s coming next: appending multiple behavioral sources to survey data for an even more holistic, unified picture that can be done today.”

So this is a research and polling company that is gathering data on citizens, including behavioural data, that may will be used by paying clients. Details of citizens’ psychological and behavioural profiles are being sold as a commodity. To anyone who wants them, apparently.

No-one seemed to mind when David Cameron instituted the Nudge Unit back in 2010. Suddenly people were bandying about the phrase “behavioural change” casually.  I was horrified precisely because of what I saw as the dire implications for democracy, back then – techniques of psychological manipulation in the hands of an authoritarian government. What could possibly go right?

Contemporary behavioural science “aims to exploit our irrationalities” since choice architects – which quickly included government ministers – view us “as manipulable subjects rather than rational agents.” Hardly anyone asked back then who was nudging the nudgers. Few questioned that the government really had our “best interests” at heart. 

It’s only now that we are getting a glimpse of new behavioural economics discipline evolving into forms of social control that make the frightful 20th-century totalitarianism regimes seem like a primitive and crude method of governance by comparison. This all-pervasive control is hidden in plain view. It’s a subtle and stealthy form of totalitarianism. Someone described behavioural science and its various applications as a new “cognitive-military complex” – it originated within intelligence and state security agencies – I think that is an apt description.

The consequences of governments acting upon citizens to meet political aims, and to align behaviours with a totalising neoliberal ideology, turns democracy completely on its head. We are left with a form of inverted totalitarianism, or facade democracy, where direct methods of oppression are not required, as citizens are far easier to control and better “nudged” when they continue to believe themselves free and autonomous. 

Opaque and interrelated operations

Aleksandr Kogan founded Global Science Research in 2014, after the Cambridge university’s psychology department quite properly refused to allow him to use its own pool of data for commercial purposes. The data collection that Kogan undertook independent of the university, where he worked as a lecturer, was done on behalf of a military contractor called Strategic Communication Laboratories (SCL). The company’s election division claims to use “data-driven messaging” as part of “delivering electoral success.” 

The purpose of Kogan’s work was to develop an algorithm for the “national profiling capacity of American citizens” as part of SCL’s work on US elections, according to an internal document signed by an SCL employee describing the research. In 2016, In September 2016, Alexander Nix, Cambridge Analytica’s CEO, said that the company built a model based on “hundreds and hundreds of thousands of Americans” filling out personality surveys, generating a “model to predict the personality of every single adult in the United States of America.” CA, as we know, is a front for SCL.

Lynton Crosby an Jim Messina

Listening to Chris Wylie’s evidence yesterday to the parliamentary committee, I realised that many companies of this ilk (offering PR, data anaysis and segregation, strategic communications, consultancy, behavioural change and ‘conversion’) are probably fronts, shells or opaque partnerships. I researched the Conservatives’ spending on similar companies in the run-up to last year’s general election. Jim Messina, for example, set up a company called Outra, which also employs Lynton Crosby.

The company was hired by the government in the last General Election, along with Messina Inc and the CrosbyTextor Group. You have to wonder what that process is hiding. Outra were paid £120,000.  Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing. Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services(There is a lot more research into the companies used and 

The company conducts “Targeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”. 

The company also says:MGI.png

The Messina Group are in a ‘strategic partnership with Outra serving as one of Outra’s primary advisors on data, analytics, and ‘customer engagement.’

(See alsoWorld leaders across 5 continents trust TMG with the highest stakes in politics.)

British electoral law forbids co-ordination between different campaign groups, which must all comply with strict spending limits. If they plan tactics or co-ordinate together, the organisations must share a cap on spending. (I’ve written more about what private data, communication and advertising companies the government used for their election campaign last year, and the costs here. 

Wylie said yesterday: “When you work in a lot of countries, it is beneficial to have different billing names on invoices… the paperwork looks confined”. The companies share their data with each other, too. If one of those companies breaches data laws, technically, they all do, but by listing front companies with different roles, it isolates a potential problem. On the surface, that is. It’s a mafia-styled co-ordinated franchise.

Subcontracting, ‘strategic partnerships’, alliances and front companies hide the dubious processes these companies use, very well. The way the companies are set up and their interconnected relationships is deliberately confusing. The way governments present them in their expenses declarations is also purposefully opaque. Combobulate, which is listed as a management consultancy, earned £43,200 for research/canvassing and for ‘unsolicited material to electors’, yet I could not find any website for the company.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting Data. Mason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off .

Wylie said: “AggregateIO was just a money laundering exercise”.

He also said: “You have to remember this is a company that’s gone around the world and undermined democratic institutions in all kinds of countries. They couldn’t care less if their work is compliant because they like to win.”

Money talks, bullshit walks. Welcome to the marketisation of democracy itself.

Wylie continued “It’s not just the data or psyops”, it’s the implications for global democracy.”

However, if it wasn’t for the data mining and psyops, democracy wouldn’t be in such peril. 

From THE BAD BOYS OF BREXIT by Arron Bank, ironically, written with the help of Isabel Oakshott

When asked what Wylie thought the legal implications of a European Company processing raw data on a population at an ISP level were, he basically said that it would be a breech of data protection and privacy laws. Privacy and data protection are part of the Charter of Fundamental Rights in Europe. Being established in Delaware does not exempt you from Data Protection. If Data is processed in Europe then data protection and privacy laws apply. 

Wylie also links SCL to the Home Office Prevent Programme. I bet my entire collection of ‘Behaviourism, theory, practice and how to cover your tracks’ and ‘How tyrants misuse psychology’ that they will be linked to other many Conservative policy programmes too.

You can watch the full parliament evidence session here.

The video below shows a series of some of the key moments.

 

Related

The government hired several murky companies plying the same methods as Cambridge Analytica in their election campaign

Calibrating Academy- Hubert Huzzah

The revelations about Cambridge Analytica indicate clearly that western governments are subverting democracy

 


 

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YouGov, an antidemocratic survey question and a brief investigation

SameDifference reports being deeply upset by this question from YouGov, today.

Firstly, all of these questions reflect a very cavalier and authoritarian view of the democratic rights of citizens. Excluding people from voting on the basis of their characteristics and the group they belong to violates their human rights. We do need to question why this subject is being surveyed, who will use the information gathered, and to what purpose. Secondly, the questions themselves normalise a view that repressing the right to participate in democracy for  some social groups is somehow acceptable.

Last year I wrote about how polls serve as a propaganda technique, by encouraging a bandwaggon effect, and sometimes act as self fulfilling prophesies of sorts. 

Image result for Peter Hitchens polls

And that’s from a Conservative

The question about people who ‘receive more money from welfare benefits than they pay in taxes” is particularly worrying. Many people claiming welfare currently need welfare support because of exploitatively low pay. People on low pay pay low rates of income tax. Also the question assumes that people’s circumstances are static, and seems to disregard previous tax contribution through previous employment. It also disregards the reasons why someone may be claiming welfare support – for example, because of disability or illness. It looks like Conservative kite flying, to me.

I decided to join YouGov. I was asked some initial questions such as whether or not my workspace is tidy or chaotic, if I arrive at events early or late, if I’m a ‘cat’ or ‘dog’ person, and about how I vote, which news papers I read and so on.

All of which will be used to “segment” and psychologically profile me. YouGov Profiles is the “media planning and audience segmentation tool for brands and their agencies. Powered by the world’s largest connected data set. YouGov Profiles gives marketers a richer, more detailed portrait of their customers’ entire lives.”

It is powered by our connected data vault, which holds over 190,000 data points, collected from 275,000 GB YouGov members.

Get the profile of your target audience across multi-channel data sets with greater granularity and accuracy than ever before.”

And also: “By using advanced techniques we can go beyond merely describing the data, we can begin to explain and even predict attitudes, behaviours and harder business outcomes. These explanations and predictions can help our clients to adapt their strategy, both internally and externally, and create informed decisions about their products/policies and how they approach their marketing, communications and people strategies.”

And: “YouGov helps PR clients gain maximum coverage for their campaigns everyday, and as the most quoted market research agency in the UK, we are able to offer clients the best possible chance of generating headlines and gaining media visibility.”

We also run bespoke services including Reputation Audits, thought leadership B2B studies, and Nation Branding projects, global or local.”

YouGov says its ad platform, YouGov Direct, will allow advertisers to use its audience data to target consumers more accurately and transparently. YouGov has made its name with political polling at general elections and selling data and analytics to ‘brands’ but has had little direct involvement in advertising until recently. (See YouGov eyes media budgets as it launches advertising data platform).

More about YouGov

YouGov is an international internet-based market research and data analytics company, headquartered in the UK, with operations in Europe, North America, the Middle East and Asia-Pacific. Shakespeare, the firm’s CEO, once stood as a Conservative candidate for Colchester; he was also a Conservative Party pollster. Shakespeare has been YouGov’s Chief Executive Officer since 2010. 

Roger Parry has been YouGov’s Chairman since 2007. Political commentator Peter Kellner was YouGov’s President until he stepped down in 2016. Formerly the political analyst of the BBC Newsnight current affairs programme, Kellner was engaged by YouGov’s founders, Stephan Shakespeare and Nadhim Zahawi, in December 2001. When YouGov floated for £18 million in April 2005, Kellner owned 6% of the company.

In 2012, Shakespeare was appointed as Chairman of the Data Strategy Board (DSB), the advisory body that was set up by the government to maximise value of data for ‘users across the UK’. He is the former owner of the websites ConservativeHome (now owned by Lord Ashcroft) and PoliticsHome (now owned by Dods Parliamentary Communications Ltd) which he launched in April 2008 after closing down his Internet television channel 18 Doughty Street.

Nadhim Zahawi is a British Conservative Party politician who has been the Member of Parliament (MP) for Stratford-on-Avon since 2010, after the retirement of previous MP John Maples.

YouGov has a Reputation Research practice which runs studies for governments, regulators, blue chip multinationals, NGOs and trade associations around the world, supporting clients in their reputation management and reputation development work.

YouGov combines research with ‘consulting and PR/public affairs’. The site describes YouGov as an international data and analytics group.  The site says: “We combine this continuous stream of data with our deep research expertise and broad industry experience into a systematic research and marketing platform.”

Our suite of syndicated, proprietary data products includes YouGov BrandIndex, the daily brand perception tracker, and YouGov Profiles, our planning and segmentation tool. Our market-leading YouGov Omnibus provides a fast and cost-effective service for obtaining answers to research questions from both national and selected samples. Our custom research service offers a wide range of quantitative and qualitative research, tailored by our specialist teams to meet our clients’ specific requirements.

With 30 offices in 20 countries and panel members in 38 countries, YouGov has one of the world’s top ten international market research networks.”

Summary of strategy: “A key objective for the Group is to increase the proportion of revenue from data products and services and bring these to parity with custom research. We are focusing on growing revenue from our core product suite across all our existing geographies. This involves bringing to market new products, as well as continuing to innovate with new products. In addition to making targeted investments in growing and expanding our syndicated data products and services suite, we are also continuing to explore opportunities to expand our core model geographically.”

On YouGov’s cookie page, it says they use cookies: “to monitor, and permit third parties to monitor the effectiveness of advertising campaigns; and to enable us, and third parties, to create target segments for advertising purposes.”

So, a good question to ask is this: Whose interests are YouGov actually serving?

More on the cookie page: “By continuing to use the Site and/or by accepting our Terms and Conditions of Use and ouPrivacy Policy, you are agreeing to the use of such cookies and tracking technology.

The company also uses Meltwater, which is a software that develops and markets media monitoring and business intelligence software

I tried in vain to find YouGov’s privacy policy. The link above just takes you here:

yougovThe homepage link takes you to YouGov’s Malaysia site

Related

Political polls, think tanks and propaganda: the antidemocratic writing on the wall

More allegations of Tory election fraud, now we need to talk about democracy

 


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The DWP are being Conservative with the truth, yet again

Sarah's story: Turned out to be fiction rather than fact

Sarah’s story: Turned out to be fiction rather than fact


In 2015, Welfare Weekly exposed the Department for Work and Pensions for using fake testimonies from fake characters via a well-placed freedom of information (FoI) request, revealing that the lengths that the government is prepared to go to justify extremely punitive policies. Remarkably, even the 
Chartered Institute of Public Relations (CIPR)  were alarmed at the level of deception, and said it had written to all of its members who work at the Department to find out whether they had played any part in putting the leaflet together. 

Sarah Pinch, the CIPR’s president, said: “Falsely creating the impression of independent, popular support is a naive and opaque technique which blatantly disregards the CIPR’s standards of ethical conduct. It is deeply disappointing if public relations professionals allowed it to be published.” 

This happened during the same month that the it was only this month that the UK statistics watchdog censured the DWP for understating the scale” of its sanctions regime – essentially failing to release adequate data to give jobseekers or the public a genuine picture of the way it’s imposing sanctions, and of monitoring the real impact of this draconian policy. The revelation that the DWP has faked information to distort the reality that so many citizens face is reflective of how deep the rot is in the entire system. 

Then there are the fictional statistics. Iain Duncan Smith was rebuked by the Office for National Statistics (ONS) for the ‘misuse’ of benefit statistics  his claim that 8,000 people moved into work as a result of the benefit cap is “unsupported by the official statistics”, says the UK Statistics Authority. 

In letter to Duncan Smith, Andrew Dilnot writes: “In the manner and form published, the statistics do not comply fully with the principles of the Code of Practice, particularly in respect of accessibility to the sources of data, information about the methodology and quality of the statistics, and the suggestion that the statistics were shared with the media in advance of their publication.”

Another claim by Duncan Smith later in the same month also drew criticism and a reprimand. The (then) minister said around 1 million people have been stuck on benefits for at least three of the last four years “despite being judged capable of preparing or looking for work”.

However, the figures cited also included single mothers, people who were seriously ill, and people awaiting testing. Grant Shapps was also rebuked by UK Statistics Authority for misrepresenting benefit figures the Tory chairman claimed that “nearly a million people” (878,300) on incapacity benefit had dropped their claims, rather than face a new medical assessment for its successor, the employment and support allowance.

The figures, he claimed, “demonstrate how the welfare system was broken under Labour and why our reforms are so important”. The claim was faithfully reported by the Sunday Telegraph  but as the UK Statistics Authority confirmed in its response to Labour MP Sheila Gilmore, it was entirely fabricated.

In his letter to Shapps and Duncan Smith, UKSA chair Andrew Dilnot wrote that the figure conflated “official statistics relating to new claimants of the ESA with official statistics on recipients of the incapacity benefit (IB) who are being migrated across to the ESA”. Of the 603,600 incapacity benefit claimants referred for reassessment as part of the introduction of the ESA between March 2011 and May 2012, just 19,700 (somewhat short of Shapps’s “nearly a million) abandoned their claims prior to a work capability assessment in the period to May 2012. 

The figure of 878,300 refers to the total of new claims for the ESA closed before medical assessment from October 2008 to May 2012. Thus, Shapps’s suggestion that the 878,300 were pre-existing claimants, who would rather lose their benefits than be exposed as “scroungers”, was entirely wrong. Significantly, there is no evidence that those who abandoned their claims did so for the reasons ascribed by Shapps.

Now the DWP have been found out submitting fake claims to the Work and Pensions Committee. The DWP claimed the Institute for Fiscal Stdies (IFS) had reviewed its data which asserts that UC will help more than 250,000 people into employment, once the flagship welfare reform is fully implemented across the UK. However the IFS have contradicted the claim, leading to heavy criticism regarding the DWP’s statement and ‘evidence’ regarding Universal Credit’s ‘causal relatonship’ with employment. 

The Committee says:

“A central part of the Department for Work and Pension’s (DWP) case for the benefit of Universal Credit (UC) is their assertion of its effect on employment. In to a request for an estimate of the magnitude of that effect, DWP stated it has “determined” that UC will result in 250,000 more people in employment once it is fully implemented.

How the Department ‘arrived’ at these figures

In a follow up letter to Employment Minister Alok Sharma (PDF PDF 1.38 MB)Opens in a new window the Chair asked a set of specific questions about how the Department had arrived at each of the stated constituent parts of that figure:

  • 150,000 more due to “increased financial incentives to work” 
  • 50,000 more due to “increased conditionality”
  • 60,000 due to “simplification of the benefit system”

(That’s basically euphemisms for cuts, sanctions, and more cuts and sanctions)

The Department’s response (PDF PDF 800 KB)Opens in a new window did not answer any of the Chair’s specific questions, although it did supply an account of academic research papers that have informed the Department’s work on UC, and restated the principles underlying those three ostensible benefits of the reform.

DWP concluded by stating: “The approach to our analysis underpinning these estimates was reviewed by the Institute for Fiscal Studies.”

Accordingly, the Committee wrote to the Institute for Fiscal Studies (IFS) (PDF PDF 141 KB)Opens in a new window asking if, in that review, it had found those three estimates reasonable, and what the margin of statistical error might be on the numbers.

The IFS’ reply (PDF PDF 197 KB)Opens in a new window starts out “clarifying the role we had in reviewing DWP’s approach” in coming up with the numbers:

Note that at no stage did we review their approach to estimating the impact of increased conditionality or simplification, to which they attribute 50,000 and 60,000 respectively of the overall 250,000 forecast effect on employment”.

The employment impact of Universal Credit is highly uncertain

The IFS goes on to say: “Neil Couling’s letter to Baroness Hollis on 16 November states that the 250,000 figure is based on the same methodology we reviewed in 2012. For the reasons given above, that can only be true of the element (150,000) which is a result of changes to financial incentives. And we are not in a position to confirm whether and to what extent DWP took on board our comments and implemented our recommended improvements before applying the methodology….”

The employment impact of UC is highly uncertain. The move to UC involves a number of changes for which it is hard to find comparable precedents (especially UK precedents)” — casting doubt on DWP’s use of academic evidence to substantiate its estimates — “It is not even possible to produce statistical margins of error for estimates of the employment impact, as the nature of the uncertainty is not conducive to standard statistical analysis…”

Sadly, it will be difficult even after the event to produce convincing estimates of the overall employment impact of UC. The early impact estimates that DWP have published – cited in the Minister’s letter of 12 March – apply only to a small group of claimants who are not affected by UC in the same way as most other claimants […]” and;

“We emphasise that the overall employment impact of UC will conceal very different effects for different groups in the population, with employment rates likely to rise for some and fall for others.”

The last point contradicts what DWP have previously told the Committee when asked about the impact on other groups:

“We remain committed to producing robust comparative analysis of the employment impacts of Universal Credit. As we informed the Committee we are planning to expand the analysis for single cases in the Live Service to couples and families in both services.

This analysis will estimate a labout market impact for these broader claimant groups. In this instance it is misleading to draw a distinction between two services. The underlying policy for both is the same so any comparative analysis will hold true for both systems”.

Lack of evidence

Rt Hon Frank Field MP, Chair of the Committee, said:

“The ongoing lack of evidence to back up the much-vaunted employment impact of Universal Credit was already extremely disappointing. But to have our specific queries about basis of this claim answered with airy, irrelevant and, it appears, plainly inaccurate assertions adds insult to injury.

The IFS’ letter shows that Old Mother Hubbard hasn’t got much in the cupboard, despite the bragging of the Department. This clumsy and ill-judged attempt to piggyback on one of the most trusted, unimpugnable authorities on public policy and finance would be farcical if it was not so deeply worrying.”

Call it what it is, Frank. It’s just more glib, ideologically driven lies

Image result for Universal credit criticism


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Ian Blackford confronted the prime minister with links to Cambridge Analytica, but what about the other companies of the same ilk?

 

Screengrab taken at 2pm on Tuesday from AIQ’s homepage

Theresa May faced questions in the Commons over alleged Conservative Party links to the parent company of the embattled data firm Cambridge Analytica, (CA) the company that has been accused of acquiring and misusing the personal data of millions of Facebook users. Both Facebook and CA deny the allegations.

The prime minister’s comments follow the suspension of CA’s CEO, Alexander Nix, following the allegations that the company harvested personal data from up to 50m Facebook users.

Theresa May insisted that she is unaware of any “current” Government contracts with Strategic Communications Laboratories (SCL) – the parent company of the CA – or CA.  

It is understood that CA contacted the Conservative Party to discuss and offer their services under David Cameron’s administration, but the party ‘chose not to take the offer any further.’ 

“An approach was made and the party decided not to take that forward,” May’s spokesperson said.

However, here is a photograph (it looks like a selfie) tweeted by the Chairman of the board of the SCL Group, Julian Wheatland, campaigning alongside former Conservative leader David Cameron. 

A photograph of the Chairman of the board of SCL Group, which The Times and The Guardian have reported as being the 'parent company' of Cambridge Analytica, campaigning alongside David Cameron.

“The Conservative Party has never employed Cambridge Analytica, or its parent company, nor used their services,” a party spokesperson said.

Ian Blackford, the SNP’s leader in Westminster, had challenged Theresa May over the Conservative party links to SCL Group –  the parent company of CA. Blackford said the company had been run by a chairman of Oxford Conservative Association.

It’s founding chairman was a former Conservative MP,” he added. “A director appears to have donated over £700,000 to the Tory Party. A former Conservative Party treasurer is  shareholder. 

“We know about the links to the Conservative Party. They go on and on. Will the Prime Minister confirm to the House her Government’s connections to the company?” said Blackford.

However, May replied: “As far as I’m aware the Government has no current contracts with Cambridge Analytica or with the SLC group.”

A Downing Street spokesman confirmed that the Ministry of Defence had previously had a contract with SCL, but this had ended before the recent allegations came to light. It was between 2014 and 2015.

We are looking across Government to see if there were any other contracts,” said the spokesman. “As the Prime Minister said, we are not aware of any current contracts.”

 

Image may contain: 3 people, people smiling

Reports that the government sought the help of CA have resurfaced as the political consultants face growing questions over their citizen surveilance, data harvesting, psychological profiling, strategic communications and targeting, aimed at ‘behaviour change’. 

Conservative chiefs held talks with the company in 2016, according to the Daily Mail. The article, published on December 18, 2016, claims that: “Theresa May wants to deploy an army of computerised ‘mind-readers’ to help her win the next Election, sources claim.”

The source reportedly told the Daily Mail“The Tories have been in talks with these guys for about three months now and I understand they’re close to a deal.” 

It is unclear whether an agreement was reached between the company and the Conservatives at that time. 

However, the chair of the Commons home affairs committee has called for a full investigation into the activities of Cambridge Analytica after it emerged that its parent company, SCL, was granted provisional “List X” status by the Ministry of Defence until 2013, granting it access to secret documents.

SCL group and it’s ‘verticals’

SCL has what they call different “verticals” in politics, military and commercial operations. All of those operations are based on the same methodology (Target Audience Analysis) and, as far as can be discerned from the outside, SCL and affiliates have very obscure corporate structures with confusing and overlapping ownership. 

The SCL Group says on its website that it provides “data, analytics and strategy to governments and military organizations worldwide.”

The organisation claims that it has conducted “behavioral change programs” in over 60 countries and its clients have included the British Ministry of Defence, the US State Department and NATO. SLC Defense is another subsidiary of the umbrella organisation

Labour MP Yvette Cooper said there were serious concerns around the SCL Group and its subsidiary, CA, which is being investigated by the information commissioner. The SCL Group had a close working relationship with the MoD and was paid almost £200,000 for carrying out two separate projects. List X contractors are bound by strict rules over document security, and the MoD insists there was no recorded data breach.

The government team, which included psychologists and analysts, worked with SCL in 2014 to assess how “target audience analysis” could be used by the British government.

Over the course of the project in 2014, MoD officials flagged concerns over SCL’s data management, saying there were “rudimentary security mechanisms” in place.

As part of Project Duco, UK officials assessed SCL’s methods, which included analysing “psychological and anthropological principles” – and the social sciences more generally – and assessing how these could contribute to the government’s ‘strategic communications’.

The company’s ‘target audience analysis’ allows governments or companies to assess how to target individuals with a psychologically tailored message to ‘change behaviour’.

As part of Project Duco, the MoD was given “source background detail” by SCL, which included “analysis processes, data collection plans and sampling strategies”.

Target audience analysis (TAA) is a very controversial approach to government communications that evolved during the ‘battle for hearts and minds’ in Afghanistan.

According to an assessment of the method by Dr Steve Tatham – now a private consultant specialising in ‘Strategic Communication, influence, target audience analysis, and information operations’ after he resigned from the UK’s Armed Forces in July 2014 –  it allows governments to “diagnose the exact groupings that exist within target populations”, leading to a ranking that “depends upon the degree of influence they may have in either promoting or mitigating constructive behaviour”.

It then uses “psycho-social research parameters” in order to “determine how best to change that group’s behaviour”.

According to Statham, the data “builds up a detailed understanding of current behaviour, values, attitudes, beliefs and norms, and examines everything from whether a group feels in control of its life to who they respect and what radio stations they listen to.” He added: “TAA can be undertaken covertly.”

During the work with SCL, the MoD noted that “it was ascertained that some SCL staff are vetted and they have rudimentary security mechanisms in place (eg a locked cabinet).”

The report stated: “It is not thought that they have the capability to handle any electronic material above unclassified not considered the secure dissemination of documents.”

The SCL Group says on its website that it provides “data, analytics and strategy to governments and military organizations worldwide.”

The organisation claims that it has conducted “behavioral change programs” in over 60 countries and its clients have included the British Ministry of Defence, the US State Department and NATO. SLC Defense is another subsidiary of the umbrella organisation.

A freedom of information request from August 2016, shows that the MOD has twice bought services from SCL in recent years. In 2010/11, the MOD paid £40,000 to SCL for the “provision of external training”. Meanwhile, in 2014/2015, it paid SCL £150,000 for the “procurement of target audience analysis”. July 2017, the SCL website for Cambridge Analytica claimed its methods has been approved by the “UK Ministry of Defence, the US State Department, Sandia and NATO” and carried their logos on its website.

The SCL Group, that advised Nato on so-called “psy-ops”, is a private British behavioural research and strategic communication company. The company describes itself as “global election management agency”.  

SCL’s approach to propaganda is based upon a methodology developed by the associated Behavioural Dynamics Institute (BDI)Nigel Oakes founded the latter and also set up Strategic Communication Laboratories and using the new methodology from BDI, ran election campaigns and national communication campaigns for a broad variety of international governments. BDI say: The goal of the BDI is to establish Behavioural Dynamics as a discipline for the study of group behaviour change.”

There isn’t much information around about BDI‘s connection with military operations, though links with NATO are well-established – see Countering propaganda: NATO spearheads use of behavioural change science, for example.

From the article: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL on the other hand, has a clearly defined defence and military division who: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

It’s reported that SCL elections was bought by the billionaire Robert Mercer. He is known to be a heavily invested stakeholder in CA. Before becoming a White House advisor, Steve Bannon was a vice-president and part owner of CA. The Guardian reports that the  firm is owned by the Mercer family and the UK company SCL Elections, which is part of the SCL Group.

To give you a flavour of Mercer’s interests, you only need to follow the money trail: he funds a climate change denial thinktank, the Heartland Institute, and he likes to disrupt the mainstream media. In this aim, he is helped by his close associate Steve Bannon, self-declared “economic nationalist”, fomerly Trump’s campaign manager and chief strategist. The money he gives to thMedia Research Center, with its paranoid and authoritarian, anti-progressive mission of correcting “liberal bias” is just one of his pet media projects. He has also worked as vice president of  CA’s board.

Mercer and his family are major donors to Conservative political causes such as Breitbart News. He is the principal benefactor of the Make America Number 1 political action committee (Super PAC). Around 2012, Mercer reportedly invested $5 million in the SCL Group. Most political campaigns run highly sophisticated micro-targeting efforts to locate voters. However, SCL promised much more, claiming to be able to manipulate voter behaviour through psychographic modeling. This was precisely the kind of work Mercer values.

SCL claimed to be able to formulate complex psychological profiles of voters. These, say the company, would be used to tailor the most persuasive possible message, acting on that voter’s personality traits, hopes or fears.

Of course Mercer was a major supporter of Donald Trump’s 2016 campaign for president and Brexit in the UK. Mercer donated the services of CA company  to Nigel Farage and UKIP. The company was allegedly able to “advise” and influence Leave.eu through harvesting data from people’s Facebook profiles in order to target them with individualised persuasive messages to vote for Brexit. However, Leave.eu did not inform the UK electoral commission of the donation, contrary to the law which demands that all donations valued over £7,500 must be reported. 

When SCL Elections formed Cambridge Analytica in 2013, the company hired researchers from Cambridge University, hence the name. CA collects data on voters using sources such as demographics, consumer behaviour, internet activity, and other public and private sources. CA is using psychological data derived from millions of Facebook users, largely without users’ permission or knowledge. The company is also trying to change people’s perceptions and behaviours without their consent.The company maintains offices in New York City, Washington, D.C., and London.

Cambridge Analytica claim to predict not just peoples’ voting intentions and preferences, but also their personality types. The company is proprietorial about its precise methods, but says large-scale research into personality types, based on hundreds of thousands of interviews with citizens, enables them to chart voters against five main personality types – openness, conscientiousness, extraversion, agreeableness and neuroticism. 

The President of SLC is Sir Geoffrey Pattie, a former Conservative MP and the Defence Minister in Margaret Thatcher’s government. Pattie also co-founded Terrington Management which lists BAE Systems and Lockheed Martin among its clients.

As a UK-registered company, SCL Group had investors from the upper echelons of British Society. Lord Marland, a successful businessman who became a minister in 2010, held shares personally and through two related investment vehicles, Herriot Limited and a family trust.

An MoD spokesman said: “We have no current relationship or contracts with SCL Group, which includes Cambridge Analytica. As such, the company has no access to any classified information.”

The Cambridge Analytica revelations are a symptom of a much darker disease 

I did some research into the Conservatives’ election campaign spending last year. They spent hundreds of thousands of pounds on murky companies that peddle the same methods as Cambridge Analytica and SCL.

While the government’s controversialdark ads’ campaign attracted some concerned commentary last year, in part because it used data and psychographic profiling to manipulate individual traits and characteristics, it seems like no-one is joining the dots, still.

textor

From the Crosby Textor Group site

The government claims that they haven’t used Cambridge Analytica for their election campaigns. However, in 2017, the Conservatives used several similar shadowy private companies that peddle data analytics, psychological profiling and ‘behavioural change’  to research, canvass, advertise and target message voters with ‘strategic communications’ – which also exploit their psychological characteristics.

I trawled through the Conservatives’ campaign expenses listed on the Electoral Commission site to find the following.

The government used Experian (paid £683,636.34), Reed Consultancy  (paid £178,558.03), Google Analytics (paid £1,020,232.17), Facebook (paid £3,177,416.68), Twitter (paid £56,504.32), among others, to research, canvass and advertise their party ‘brand’. And £76,800 was spent advertising through Express Newspapers.

Blue Telecoms were paid £375,882.56 for ‘unsolicited material to electors’ and ‘advertising’. It says on their site that Blue Telecoms is a trading name for Direct Market Solutions Ltd. The company director is Sascha Lopez , a businessman who stood as a local council candidate for the Tories in the 2017 local elections. He is also an active director of the Lopez Group, although that company’s accounts are very long overdue, there is an active proposal to strike off on the government’s Companies House page. If directors are late in filing their company accounts, and don’t reply to warnings from Companies House, their company can be struck-off the Companies House register and therefore cease to exist. Other companies he was active in have been liquidated (3) and dissolved (2).

An undercover reporter working for Channel 4 News secured work at Blue Telecoms, in Neath, South Wales. In an area plagued by unemployment and low wages, the call centre hired up to a hundred people on zero-hours contracts. For weeks, they contacted thousands of potential voters in marginal seats across the UK. 

The hired callers were told to say they were working for a market research company called “Axe Research”. No such company is registered in England and Wales. Furthermore, callers were instructed to say that the call centre was situated in Cardiff, rather than Neath.

The investigation uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

● Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

● Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, and insisted the calls were legal.

A Conservative spokesman said: “Political parties of all colours pay for market research and direct marketing calls. All the scripts supplied by the party for these calls are compliant with data protection and information law.” 

However, I discovered that the record of funds paid to Blue Telecoms were not listed under ‘market research’, however. They were listed under ‘advertising’ and ‘unsolicited material to electors’. 

(See also: More allegations of Tory election fraud, now we need to talk about democracy)

Much of the ‘advertising’ was based on data collection, data analytics and psychological profiling, which were used to target people with communications according to their hopes, fears, anxieties, degrees of conformity and other general dispositions. Without their consent.

Another company that the Conservatives used and paid £120,000 for market research and canvassing during their general election campaign is OutraJim Messina is the executive director, and the team includes the notorious Lynton Crosby.

outra.png

Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing.

Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services. (CRM = ‘Customer Relations Management’ and BI =’Business Information’, which comprises the strategies and technologies used by enterprises for the data analysis of business information.) The company conductsTargeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”. 

The company also says:

MGI.png

(See also: World leaders across 5 continents trust TMG with the highest stakes in politics.)

Combobulate Limited, which is listed as a management consultancyearned £43,200 for research/canvassing and for ‘unsolicited material to electors’.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting DataMason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off . However, I couldn’t find an information site for Combobulate, the only site I found bizarrely took me here.

combob

Another similar company, An Abundance Limited, which is listed as a ‘behaviour change agency’, were paid £2,400 for market research and canvassing by the Conservatives in the run-up to the election last year. 

Populus Data Solutions, who say they provide “state of the art data capture”, were paid £196,452 for research/canvasing and ‘unsolicited material to electors’. This company have also developed the use of biometrics – facial coding in particular.

St Ives management services were paid £3,556,030.91, for research/canvasing, ‘unsolicited material to electors’, advertising, overheads and general administration, media and rallies, and manifesto material.

sims
Walker Media Limited are a digital marketing and media company, they facilitate Facebook adverts and campaigns, among other services. They were paid £798,610.21 during the Conservatives’ election campaign. One of their other social media marketing campaigns listed on their site is for “The Outdoor and Hunting Industry”.

Simon Davis serves as the Chief Executive Officer at Walker Media Holdings Limited and Blue 449. Davis served as Managing Director of Walker Media at M&C Saatchi plc, a global PR and advertising company, who have worked for the Conservatives before, designing campaign posters and anti-Labour adverts – including the controversial ‘New Labour, New Danger’ one in particular.

There are a few subsidaries of this company which include “harnessing data to find, engage and convert customers efficiently through digital media.” M&C Saatchi acquired the online media ‘intelligence agency’ Human Digital, whose “innovative approach marries rich behavioural insight with robust metrics.”

There is a whole submerged world of actors making huge profits from data mining and analytics, ‘targeted audience segmentation’, behaviour change techniques, ‘strategic communications and political lobbying. Much of the PR industry is built upon the same territory of interests: financial profit, maintaining power relations and supporting the vested interests of the privileged class. The subterranean operations of the surveillance and persuasion industry and citizen manipulation has become the establishment’s norm, hidden in plain view.

 

Related

The government hired several murky companies plying the same methods as Cambridge Analytica in their election campaign

 


 

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The government hired several murky companies plying the same methods as Cambridge Analytica in their election campaign

Lizard ofOz

From left to right: Lord Feldman, (in March 2016, Feldman was questioned by journalist Michael Crick about election expenses that may have broken the law); Lynton Crosby (longstanding ‘campaigner’ and expert dog whistler, dead cat strategist and wedge tactician for the Conservatives); Jim Messina (a former Obama campaign chief also hired by the Conservatives) and then party chairman Grant Shapps.  Photograph: David Hartley/Rex

The political and corporate economy is driving the implementation of ‘behavoural science’, including ‘nudge’, by self-interested (and boundedly rational) incumbent governments, policy makers, bureaucrats and corporations has been largely neglected, though a few of us have been raising concerns about the implications of the microregulation of citizen perceptions and behaviour for democracy for a few years.

In their haste to portray populations as irrational and cognitively flawed, behavioural economists, governments, bureaucrats and the murky underworld of the big corporate lobbying, PR, ‘strategic communications’ and ‘consultancy’ industry seem to have overlooked a couple of whopping ‘cognitive biases’ of their own. These are their strong inclination towards profit and power, regardless of any ethical boundaries. 

As soon as the Conservatives casually announced their ‘behaviour change’ agenda back in 2010, and instituted the ‘Nudge Unit’, a scandal of the type surrounding Cambridge Analytica/SCL was inevitable. How could anyone expect that an authoritarian government, somewhat defined by resistance to change, would resist the temptation to draw on ‘behavioural science’ techniques to manipulate citizens’ perceptions, cognitions, behaviours, choices, and ultimately, their voting decisions? 

Cambridge Analytica’s commercial vice-president Richard Robinson once said that there is no fundamental difference between getting someone to vote and persuading them to swap toothpaste brands. He added: “It is about understanding what message is relevant to that person at that time when they are in that particular mind-set.”

Robinson claimed that using data to profile citizens, overlaying “the person” on data – a method that has previously been available to advertisers –  is “humanising marketing.” 

I don’t agree. I see this level of surveillance, intrusion and micromanagement of citizens decision-making as a form of commodifying and marketising humans for commercial behavioural modification. Without our consent. Or a share in the profits generated. It is profoundly ‘dehumanising marketing.’

Our personal data is being used to construct ‘persuasion profiles’, using sets of estimates – based on probabilities – on the effectiveness of particular influence-strategies on individuals, which are also based on past responses to these strategies. Some of these companies are also experimenting with biometrics. Many businesses in marketing openly admit that they aim to achieve behavioural change. It cannot be right for private companies and governments to use citizens as Pavlovian dogs. Such personalised persuasive strategies seriously undermine the human autonomy that is central to human dignity and democracy. 

The internet has rapidly become an environment in which citizens and populations are being sorted, profiled, typed, categorised, ranked and “managed”, based on data mining  mass surveillance and psycho-profiling.

It was only a matter of time before the powerful tools of digital tracking and corporate surveillance, including techniques designed for  manipulating opinions and behaviours, shifted from the realm of PR, product and service marketing to politics and voter targeting. The markets for personal data have always been markets for behavioural control also. And markets of behavioural control are composed of those who sell opportunities to influence behaviour for profit and power, and those who purchase such opportunities.  

Screengrab taken at 2pm on Tuesday from AIQ’s homepage

Screengrab taken at 2pm on Tuesday from AIQ’s homepage. By Thursday, after the company was contacted by the Observer, it had been taken down. Photograph: AggregateIQ

The Observer first disclosed connections between the firms a year ago when it published details of an intellectual property licence that linked AIQ and Cambridge Analytica.

The leaked intellectual property licence document that shows a link between AggregateIQ and SCL Elections (the company behind Cambridge Analytica).

The leaked intellectual property licence document that shows a link between AggregateIQ and SCL Elections (the company behind Cambridge Analytica). Photograph: Observer

From the Telegraph in February 2017: Exclusive: How a tiny Canadian IT company helped swing the Brexit vote for Leave 

The overlap between behavioural economics, PR and techniques of persuasion

Last month, the government’s procurement service widened the public sector’s choice of ‘behavioural insight’ experts to call on. Previously the Behavioural Insights Team (Nudge Unit) were the single suppliers, but the new Crown Commercial Service Behavioural Insights framework expands the number to six. The framework retains the Nudge Unit, and the new suppliers are CFE (Research and Consulting), Kantar Public, McKinsey, and Ipsos Mori. There is a sixth supplier that has not yet been named because it has not yet formally signed up to the new contract.

The PR industry, with it overlaps in marketing, consultancy, strategic communications,  behavioural economics, nudge and so on has been using behavioural analytics, psychographic profiling and targeted communications for years. Many corporate practices are kept as secret as possible, which places some limitations on research. 

‘Data-intensive’ companies communicate in a vague and ambiguous way, however they are more bold when it comes to selling their services and in this context they reveal internal practices through public statements, occasionally.

The Hunting Dynasty a “behavioural insight and communications agency,” say on their site: “WE IMPROVE THE WAY YOUR WORLD BEHAVES BY DISCOVERING YOUR AUDIENCE’S UNTAPPED DESIRES AND EFFORTLESSLY INCREASING YOUR EFFICIENCY USING ROBUST SCIENCE, PSYCHOLOGY, AND NUDGE TECHNIQUES”, and go on to say “welcome to the first step in eliminating damaging behaviour.”

“Our unique combination of deep applied and academic behavioural knowledge, and experience working in the world’s largest advertising agencies makes us supremely qualified to deliver robust, full-stack, out-of-the-box, A+ projects and retained services, every time.”

The company received the gold retail ‘Nudge award’ in 2015, and were shortlisted for the award in 2016 and last year. 

BeWorks, another example of  a company adopting the nudge approach to communications and marketing, describe themselves as “The first management consulting firm dedicated to the practice of applying behavioral science to strategy, marketing, operations, and policy challenges”, also “harness the powerful insights of behavioral economics to solve your toughest challenges.”

They work for the government, the energy industry, financial service sector, insurance industry and retail sectors “helping organisations to embed behavioural economics into their culture”. 

The company says: “The team combines leading academics from the fields of cognitive and social psychology, neuroscience, and marketing with management consulting experts. Our multi-disciplinary expertise allows us to arm our clients with the latest in scientific insights coupled with a strategic business lens”.

They also wrote this article among others: How Science Can Help Get Out the VoteThey claim “Our team of scientists and business experts offers a powerful methodology that analyzes and measurably influences the decisions consumers make”. 

They go on to say “Neuromarketing studies, which measure brain activity and other biological indicators, are another way to gauge true emotional reactions instead of relying on how people say they feel. EEG caps and biometric belts are the most common tools used, though other techniques, ranging from reading facial expressions to measuring tiny differences in reaction time, are also used.”

Over a six-year period, Ogilvy Public Relations Global CEO, Christopher Graves, digested more than 800 pieces of primary research to connect emerging findings in behavioral economics, neuroscience and narrative theory in order to ‘craft a new point of view on narrative effectiveness in communications.’

The findings overturn much of what communications professionals believed through conventional wisdom. The company concludes that “Emotional narrative beats analytical messaging. All human decision making depends heavily on emotion. Our efforts to persuade or explain need to also be rooted in emotion-triggering narratives.” 

Linstock Communications consultancy say they are: “AN AWARD-WINNING COMMUNICATIONS CONSULTANCY THAT SPECIALISES IN THOUGHT LEADERSHIP AND CRISIS MANAGEMENT UNDERPINNED BY BEHAVIOURAL SCIENCE.”

Rolph Merchant of Instinctif Communications DMCC, says:

“Public relations exists to influence and to effect change. To do so more successfully, the industry needs to find ways to target audiences, those it wishes to move, more scientifically. The PR industry clearly recognises this and I think the adoption of a more surgical targeting strategy will become incumbent on PR companies. 

A very positive development for the PR industry would be to embrace the more advanced approaches to targeting using techniques based on behavioural economics. The pioneering work of The Behavioural Insights Team to understand what influences the public’s decision making, and design ‘nudges’ to get desired results for government, could certainly be replicated in the private sector. 

These techniques have been touted for use in measuring campaign success, a perennial issue for PR. To give a simple example of its application, by measuring peoples’ behaviour or sentiment before and after a period of communications activity, it is possible to gain a clearer idea of how successful a campaign has been. In turn, this insight can be channelled to improve communications strategy and tactics. 

“Though in its infancy, behaviour change is nonetheless a fascinating area of communications, which could well see significant attention and growth in the next decade.”

Instinctif offers “strategic insight, and creative solutions; government relations, and public and corporate affairs services that include lobbying, strategic information, analysis and advice, media and reputation management mandates, and public affairs training services.”

At the moment, the media is focused on the sins of Cambridge Anaytica/ SCL and Facebook. However, there are MANY other private companies involved in stage managing our democracy, employing the same deeply unethical and antidemocratic methods. Crosby Textor is just one example. 

Cambridge Analytica are not the only company that are being employed by governments to stage-manage our democracy

While the government’s controversial ‘dark ads’ campaign attracted some concerned commentary last year, in part because it used data and psychographic profiling to manipulate individual traits and characteristics, it seems like no-one is joining the dots, still.

textor

From the Crosby Textor Group site

The government claims that they haven’t used Cambridge Analytica for their election campaigns. However, in 2017, the Conservatives used several similar shadowy private companies that peddle data analytics, psychological profiling and ‘behavioural change’  to research, canvass, advertise and target message voters with ‘strategic communications’ – which also exploit their psychological characteristics and tendencies.

I trawled through the Conservatives’ campaign expenses listed on the Electoral Commission site to find the following: the government spent an eye-watering total of £1502,3516•79p on ‘campaigning’, to persuade people to vote Conservative.

Here is a breakdown of that sum:

The government used Experian (paid £683,636.34), Reed Consultancy (paid £178,558.03), Google Analytics (paid £1,020,232.17), Facebook (paid £3,177,416.68), Twitter (paid £56,504.32), among others, to research, canvass and advertise their party ‘brand’. And £76,800 was spent advertising through Express Newspapers.

Blue Telecoms were paid £375,882.56 for ‘unsolicited material to electors’ and ‘advertising’. It says on their site that Blue Telecoms is a trading name for Direct Market Solutions Ltd. The company director is Sascha Lopez , a businessman who stood as a local council candidate for the Tories in the 2017 local elections. He is also an active director of the Lopez Group, although that company’s accounts are very overdue, there is an active proposal to strike off on the government’s Companies House page. If directors are late in filing their company accounts, and don’t reply to warnings from Companies House, their company can be struck-off the Companies House register and therefore cease to exist. Other companies he was active in have been liquidated (3) and dissolved (2).

An undercover reporter working for Channel 4 News secured work at Blue Telecoms, in Neath, South Wales. In an area plagued by unemployment and low wages, the call centre hired up to a hundred people on zero-hours contracts. For weeks, they contacted thousands of potential voters in marginal seats across the UK. 

The hired callers were told to say they were working for a market research company called “Axe Research”. No such company is registered in England and Wales. Furthermore, callers were instructed to say that the call centre was situated in Cardiff, rather than Neath.

The investigation uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

● Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, and insisted the calls were legal.

A Conservative spokesman said: “Political parties of all colours pay for market research and direct marketing calls. All the scripts supplied by the party for these calls are compliant with data protection and information law.” 

However, I discovered that the record of funds paid to Blue Telecoms were not listed under ‘market research.’ They were listed under ‘advertising’ and ‘unsolicited material to electors’. 

(See also: More allegations of Tory election fraud, now we need to talk about democracy)

Much of the ‘advertising’ was based on data collection, data analytics and psychological profiling, which were used to target people with communications according to their hopes, fears, anxieties, degrees of conformity and other general dispositions. Without their consent.

Another company that the Conservatives used and paid £120,000 out to for market research and canvassing during their general election campaign is Outra. Jim Messina is the executive director, and the team includes Lynton Crosby.

outra.png

Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing.

Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services.  The company conducts “Targeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”. 

The company also says:

MGI.png

The Messina Group are in astrategic partnership’ with Outra serving as one of Outra’s primary advisors on data, analytics, and ‘customer engagement.’

(See also: World leaders across 5 continents trust TMG with the highest stakes in politics.)

British electoral law forbids co-ordination between different campaign groups, which must all comply with strict spending limits. If they plan tactics or co-ordinate together, the organisations must share a cap on spending.

Combobulate Limited, which is listed as a management consultancy, earned £43,200 for research/canvassing and for ‘unsolicited material to electors’.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting Data. Mason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off .

However, I couldn’t find an information site for Combobulate, the only site I found bizarrely took me here. I can’t find any other website.

combob

Another similar company, An Abundance Limited, which is listed as a ‘behaviour change agency, were paid £2,400 for market research and canvassing by the Conservatives in the run-up to the election last year. 

Populus Data Solutions, who say they provide “state of the art data capture”, were paid £196,452 for research/canvasing and ‘unsolicited material to electors’. This company have also developed the use of biometrics – facial coding in particular.

St Ives management services were paid £3,556,030.91, for research/canvasing, ‘unsolicited material to electors’, advertising, overheads and general administration, media and rallies, and manifesto material.

sims

Edmonds Elder Ltda digital consultancy, were paid £156,240.00 for advertising. The site  says the company also provides services in vague sounding ‘government affairs: “We use cutting-edge digital techniques to help government affairs teams make the case for their policy and regulatory positions – harnessing support from communities across the country to ensure a positive outcome.”   

Craig Elder is also the Conservative party’s digital directorTom Edmonds was the Conservative party’s creative director between 2013 and 2015.

Hines Digital  who is a partner of Edmonds Elder Ltd, is a conservative digital agency that builds strong brands, huge email lists, and big league fundraising revenue for our clients, helping conservative campaigns & causes, and companies, achieve their goals.”

It says on the site that “Hines worked with conservative campaigns & causes in fifteen U.S. states and nine countries.” The company designed the ‘digital infrastructure’ of Theresa May’s leadership campaign launch in 2016, they built her website (but aren’t listed in election expenses.) Hines says: 

That timely initial website launch proved invaluable. Approximately 35% of her overall email list signed up on that first day, a significant shot in the arm on Day One made possible because her team — led in part by our partners at Edmonds Elder—was prepared to capitalize on the day’s earned media through effective online organizing.

Overall, the initial holding page saw a 18% conversion rate on day one — meaning nearly 1/5 people who visited the website signed up to join the campaign. That’s a fantastic response to a site optimized for supporter recruitment.”

eldre

And: “We are experts at identifying people online – and targeting them to drive the activity your organisation needs.”

With political adverts like this, which aren’t fact checked and only the person targeted gets to see them:

Anti-Labour ‘attack’ ad

Walker Media Limited are a digital marketing and media company, they facilitate Facebook adverts and campaigns, among other services. They were paid £798,610.21 from the Conservatives’ election campaign. One of their other social media marketing campaigns listed on their site is for “The Outdoor and Hunting Industry”.

Simon Davis serves as the Chief Executive Officer at Walker Media Holdings Limited and Blue 449. Davis served as Managing Director of Walker Media at M&C Saatchi plc, a global PR and advertising company, who have worked for the Conservatives before, designing campaign posters and anti-Labour adverts – including the controversial ‘New Labour, New Danger’ one in particular.

There are a few subsidaries of this company which include “harnessing data to find, engage and convert customers efficiently through digital media.” M&C Saatchi acquired the online media ‘intelligence agency’ Human Digital, whose “innovative approach marries rich behavioural insight with robust metrics.”

There is a whole submerged world of actors making huge profits from data mining and analytics, ‘targeted audience segmentation’, behaviour change techniques, ‘strategic communications and political lobbying. Much of the PR industry is built upon the same territory of interests: financial profit, maintaining power relations and supporting the vested interests of the privileged class. The subterranean operations of the surveillance and persuasion industry and citizen manipulation has become the establishment’s norm, hidden in plain view.

Neoliberalism has evolved into a form of surveillance and microregulation capitalism. Traditional mass marketing has become much more focused, using precise target marketing, techniques which psychologically profile, sort, segment, categorise and target all forms of advertising to individual consumers. From behavioural targeting to mobile messaging apps sharing conversation data for adverts, target marketing requires personal data and a behavioural profile of ‘consumers’ .

Neuroliberalism

Surveillance strategies and targeted marketing also include the use of biometrics. Endless gain, for example, uses biometrics and psychology and “to understand human emotions and behaviour, and Psychology to optimise human emotions and behaviour. Our way helps our clients convert more customers, keep them for longer, and have them spend more.” 

Endless Gain claim on their site to “optimise conversions” in the same way that behavioural economists at the Nudge Unit claim to “optimise decision-making”, in their quest to align citizens’ choices with neoliberal outcomes.

The company uses eyetrackingfacial expression recognitiongalvanic skin response,  EEG and pupil dilation – biometrics, in addition to conventional psychological research, “bringing together biometric research with findings from decades of academic psychology – particularly on emotional decision-making and the psychology of persuasion – to make changes to your site that increase both revenue and conversions.”  

Other companies, such as the hugely influential Crimson Hexagon, use AI.  The company is based in Boston, Massachusetts and has also a European division in London.  Edelman Intelligence, a massive PR company, are a client of this company, as are Twitter. The company’s online data library consists of over 1 trillion posts, and includes documents from social networks such as Twitter and Facebook as well as blogs, forums, and news sites. 

The company’s ForSight platform is a Twitter Certified Product. (See also: The anti-social public relations of the PR industry, which details the intrusive ‘360 degree’ social media listening and monitoring posts used by companies to gather data and intelligence and to formulate ‘strategic communications’ to discredit critics)

This level of surveillance and persuasion is deeply intrusive form of commodification and control that effectively exiles citizens from their own characteristics, perceptions, behaviours and choices, while producing lucrative markets aimed at data mining, behavioural analysis, prediction and modification.

Furthermore, the data collection, analysis and profiling is likely to build in discrimination, reflecting and reinforcing material and power inequalities. Credit reference agencies, insurance companies and the financial sector have previously demonstrated this point only too well. 

The data mining, analytics and persuasion market exists because large corporations and governments want to micromanage and psychoregulate citizens. However, such intrusive surveillance and micromanagement poses fundamental challenges to our democratic norms and personal autonomy.  

Tailored and targeted ‘strategic communications’ and persuasions are based on behaviour modelling and presupposed preferences, which may or may not be accurate or comprehensive. However, such an approach forecloses the possibility of citizens seeing alternative choices and developing new preferences: of accessing a full range of choices, learning and developing. It reduces citizens, commodifying their biology, psychology and decision-making, and transforming human nature into profits for big businesses and maintaining the power of the establishment.

The Cambridge Analytica scandal highlights the erosion of democracy because governments are paying to use these sophisticated techniques of persuasion to unduly influence voters and to maintain a hegemony, amplifying and normalising dominant political narratives that justify neoliberal policies.

‘Behavioural science’ is used on every level of our society, from many policy programmes – it’s become embedded in our institutions – to forms of “expertise”, and through the state’s influence on the mass media, and other social and cultural systems. It also operates at a subliminal level: it’s embedded in the very language that is being used in political narratives. Repetition is an old propaganda technique that sometimes works. The ‘Strong and Stable’ ideological motif of the government, however, was a tad overused, and led to ridicule because it became so visible as a ill-conceived technique of persuasion. But what about all of the psycholinguistic cues that remain opaque?

The debate should not be about whether or not these methods of citizen ‘conversion’ are wholly effective, because that distracts us from the intentions behind the use of them, and especially, the implications for citizen autonomy, civil rights and democracy. 

As I said in my last article, profit-seeking private PR companies are paid to brand, market, engineer a following, build trust and credibility and generally sell the practice of micromanaging the spread of information between an individual or an organisation (such as a business, government agency, the media) and the public.

Most of these companies use ‘behavioural science’ strategies (a euphemism for psychological warfare) to do so. It’s a dark world where governments pay to be advised not to talk about “capitalism,” but instead discuss “economic freedom” , “business friendly policies” or the “free market”. Austerity is simply translated into “balancing the budget” or “living within our means”. The political coercion of sick and disabled people to look for work by cutting their lifeline support is “equality and social justice” or “helping to move them closer to employment”. Propaganda and deception is “strategic communications” and “PR”. Psychological coercion is “behavioural science”. The democratic opposition are described as “virtue signallers”, “snowflakes”, “Marxists”, “militants” and “the hard left.” 

On the Institute for Government website, the section called MINDSPACE Behavioural Economics  discusses “behaviour change theory” and “influencing behaviour through public policy.” Using a language of managementspeak and psychobabble. A lot.

But surely, in democracies, public policies are supposed to reflect and serve identified public needs, rather than being about the public meeting specific policy outcomes and government needs. And surely governments ought to be elected on what they offer citizens in terms of policy, not on the basis of what they pay for PR, strategic communications, behaviour modification techniques and spying on populations.

We have nothing in place to prevent powerful and wealthy interlopers – such as Robert Mercer, from making an end run around election laws, either. Mercer played a key role in the Brexit campaign by donating data analytics services via Cambridge Analytica to Nigel Farage. 

The company was able to advise Leave.EU through its ability to harvest data from people’s Facebook profiles in order to target them with individualized persuasive messages to vote for Brexit. However, Leave.EU did not inform the UK electoral commission of the donation despite the fact that a law demands that all donations valued over £7,500 must be reported.


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Hubert

The revelations about Cambridge Analytica indicate clearly that western governments are subverting democracy

Image result for PR companies manipulation

I wrote an article about Cambridge Analytica, the commodification of voter decision making and the marketisation of democracy, along with previous articles about western government strategies for subverting democracy. I have also extensively criticised governments’ use of ‘behavioural economics, and the authoritarian neuroliberal turn more generally. 

Within the neoliberal framework, it seems that anything which may be commodified and marketised is, including our consummer preferences, Facebook likes, behaviours, emotions, subconscious inclinations, cognitive habits, perceptions and decisions. If companies like Cambridge Analytica could mine and sell our souls, they would do so in much they same way they did their own collective conscience.

The CEO of Cambridge Analytica has been suspended, Alexander Nix, has been suspended. However, Nix is a symptom of a problem, rather than being the problem itself. 

Cambridge Analytica is just the tip of a very dirty, subterranean iceberg. It’s worth keeping in mind that without paying clients, among which are governments, antidemocratic companies like this would not thrive and profit. The extensive Public Relations (PR) and ‘strategic communications’ industry, along with the ‘behavioural economics’ technocrats, are all working on sustaining power relations and extending corporate and right wing political interests. 

The hidden persuaders behind the Conservative government

During last year’s general election, the government used a number of companies that bear a lot of similarity to Cambridge Analytic during their election campaign.

textor

From the Crosby Textor Group site

The government used data from Experian (paid £683,636.34),
Reed Consultancy (paid £178,558.03),
G
oogle Analytics  (paid £1,020,232.17),
Facebook 
(paid £3,177,416.68),

Twitter was paid £56,504.32, to “research, canvass and advertise” their party ‘brand’. And £76,800 was spent advertising through Express Newspapers.

Another company that the Conservatives used for their campaign, paying them £120,000 for market research and canvassing, is OutraJim Messina is the executive director, and the team includes Lynton Crosby.

outra.png

However, Crosby Textor (listed as CTF) also earned £4,037,400 for market research/canvassing.

The Messina Group Inc were also paid £544,153.57 for transport, advertising, market research and canvassing. This company uses data analytics and ‘intelligence’ services. The company conducts “Targeted Ads Programs [….] ensuring precise targeting via Facebook, geo-targeting, zipcodes, IP addresses, and other tactics”.

Crosby and Messina made staggering amounts of money from the Conservative’s election campaign, using three separate, listed companies between them.

The company also says:

MGI.png

Apparently, the Messina Group are in a strategic partnership’ with Outra, “serving as one of Outra’s primary advisors on data, analytics, and ‘customer engagement’.”

(See also: World leaders across 5 continents trust TMG with the highest stakes in politics.)

British electoral law forbids co-ordination between different campaign groups, which must all comply with strict spending limits. If they plan tactics or co-ordinate together, the organisations must share a cap on spending.

Combobulate Limited, which is listed as a management consultancy, earned £43,200 for research/canvassing and for ‘unsolicited material to electors’.

The director is listed as Nicholas Jack Walton Mason, also listed as the director of Uplifting DataMason is also listed as Director of Mason Investment Consultants Limited, which was dissolved via compulsory strike-off . However, I couldn’t find an information site for Combobulate, the only site I found bizarrely took me here. I can’t find any other website.

combob

Another similar company, An Abundance Limited, which is listed as a ‘behaviour change’ agency, were paid £2,400 for market research and canvassing by the Conservatives in the run-up to the election. 

Populus Data Solutions, who say they provide “state of the art data capture”, were paid £196,452 for research/canvasing and ‘unsolicited material to electors’. This company have also developed the use of biometrics – facial coding in particular.

St Ives management services (SIMS) were paid £3,556,030.91, for research/canvasing, ‘unsolicited material to electors’, advertising, overheads and general administration, media and rallies, and manifesto material.

sims

Edmonds Elder Ltda digital consultancy, were paid £156,240.00 for advertising. The site  says the company also provides services in vague sounding ‘government affairs’ “We use cutting-edge digital techniques to help government affairs teams make the case for their policy and regulatory positions – harnessing support from communities across the country to ensure a positive outcome.”   

Craig Elder is also the Conservative party’s digital director. Tom Edmonds was the Conservative party’s ‘creative director’ between 2013 and 2015.

Hines Digital  who is a partner of Edmonds Elder Ltd, is a conservative digital agency that builds strong brands, huge email lists, and big league fundraising revenue for our clients, helping conservative campaigns & causes, and companies, achieve their goals.”

It says on the site that “Hines worked with conservative campaigns & causes in fifteen U.S. states and nine countries.” The company designed the ‘digital infrastructure’ of Theresa May’s leadership campaign launch in 2016, they built her website (but aren’t listed in election expenses.) Hines says: 

That timely initial website launch proved invaluable. Approximately 35% of her overall email list signed up on that first day, a significant shot in the arm on Day One made possible because her team — led in part by our partners at Edmonds Elder—was prepared to capitalize on the day’s earned media through effective online organizing.

Overall, the initial holding page saw a 18% conversion rate on day one — meaning nearly 1/5 people who visited the website signed up to join the campaign. That’s a fantastic response to a site optimized for supporter recruitment.”

eldre

And“We are experts at identifying people online – and targeting them to drive the activity your organisation needs.”

With political adverts that are targeted and ‘dark’, which aren’t fact checked as only the person targeted gets to see them. 

Walker Media Limited are a digital marketing and media company, they facilitate Facebook adverts and campaigns, among other services. They were paid £798,610.21 from the Conservatives’ election campaign. One of their other social media marketing campaigns listed on their site is for “The Outdoor and Hunting Industry”.

Simon Davis serves as the Chief Executive Officer at Walker Media Holdings Limited and Blue 449. Davis served as Managing Director of Walker Media at M&C Saatchi plc, a global PR and advertising company, who have worked for the Conservatives before, designing campaign posters and anti-Labour adverts – including the controversial ‘New Labour, New Danger’ one in particular.

There are a few subsidaries of this company which include “harnessing data to find, engage and convert customers efficiently through digital media.” M&C Saatchi acquired the online media ‘intelligence agency’ Human Digital, whose “innovative approach marries rich behavioural insight with robust metrics.”

Under the 1998 Data Protection Act, it can be illegal to process ‘sensitive’ data – a category that includes ‘political opinions’ – without explicit consent from the individuals concerned, though consent is only one of a number of conditions under which sensitive personal data may be legally processed. Despite numerous attempts to contact Conservative HQ last week, the party refused to say if they used any data, modelling or insight gathered during either the election or the referendum campaigns.

There is a whole submerged world of actors making huge profits from data mining and analytics, ‘targeted audience segmentation’, behaviour change techniques, ‘strategic communications and political lobbying. Much of the PR industry is built upon the same territory of interests: financial profit, maintaining power relations and supporting the vested interests of the privileged class. The subterranean operations of the surveillance and persuasion industry and citizen manipulation has become the establishment’s normative tool of authoritarian control, and it is hidden in plain view.

Blue Telecoms were paid £375,882.56 for ‘unsolicited material to electors’ and ‘advertising’. It says on their site that Blue Telecoms is a trading name for Direct Market Solutions Ltd. The company director is Sascha Lopez , a businessman who stood as a local council candidate for the Tories in the 2017 local elections. He is also an active director of the Lopez Group, although that company’s accounts are very overdue, there is an active proposal to strike off on the government’s Companies House page. If directors are late in filing their company accounts, and don’t reply to warnings from Companies House, their company can be struck-off the Companies House register and therefore cease to exist. Other companies he was active in have been liquidated (3) and dissolved (2).

A Channel Four investigation uncovered underhand and potentially unlawful practices at the centre, in calls made on behalf of the Conservative Party. These allegations include:

● Paid canvassing on behalf of Conservative election candidates – illegal under election law.

● Political cold calling to prohibited numbers

● Misleading calls claiming to be from an “independent market research company” which does not appear to exist

The Conservative Party have admitted it had commissioned Blue Telecoms to carry out “market research and direct marketing calls” during the campaign, but insisted the calls were legal.

The government is attempting to align citizen perceptions, decisions and behaviours with the desired outcomes of the government, turning democracy on its head

The internet has rapidly become an environment in which citizens and populations are being sorted, profiled, typed, categorised, ranked and “managed”, based on data mining  mass surveillance and psycho-profiling.

It was only a matter of time before the powerful tools of digital tracking and corporate surveillance, including techniques designed for  manipulating opinions and behaviours, shifted from the realm of PR, product and service marketing to politics and voter targeting. The markets for personal data have always been markets for behavioural control also. And markets of behavioural control are composed of those who sell opportunities to influence behaviour for profit and those who purchase such opportunities.  

Daily Mail article showing that Theresa May wanted to work with Cambridge Analytica back in 2016

Profit-seeking private PR companies are paid to brand, market, engineer a following, build trust and credibility and generally sell the practice of managing the spread of information between an individual or an organisation (such as a business, government agency, the media) and the public.

Most of these companies use ‘behavioural science’ strategies (a euphemism for psychological warfare) to do so. It’s a dark world where governments pay to be advised not to talk about “capitalism,” but instead discuss “economic freedom” , “business friendly policies” or the “free market”. Austerity is simply translated into “balancing the budget” or “living within our means”. The political coercion of sick and disabled people to look for work by cutting their lifeline support is “equality and social justice” or “helping to move them closer to employment”. Propaganda and deception is “strategic communications” and “PR”. Psychological coercion is “behavioural science”. The democratic opposition are described as “virtue signallers”, “snowflakes”, “marxists”, “militants” and “the hard left.” 

Chris Wylie on Cambridge Analytica, microsurveilance, information weapons and the politics of psychological warfare.

PR is concerned with selling products, persons, governments and policies, corporations, and other institutions. In addition to marketing products, PR has been variously used to attract investments, influence legislation, raise companies’ public profiles, put a positive spin on policies, disasters, undermine citizens campaigns, gain public support for conducting warfare and to change the public perception of repressive regimes.

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The revolving door of mutually exclusive political and corporate favour operates by keeping up the spin.

The company at the centre of the Facebook data breach has boasted of using honey traps, fake news campaigns and operations with ex-spies to swing election campaigns around the world, the recent Channel 4 investigation has revealed. 

Executives from Cambridge Analytica spoke to undercover reporters from Channel 4 News about the “dark arts” used by the company to “help” clients, which included entrapping rival candidates in fake bribery stings and hiring prostitutes to seduce them.

In one filmed exchange, the company chief executive, Alexander Nix, is recorded telling reporters: “It sounds a dreadful thing to say, but these are things that don’t necessarily need to be true as long as they’re believed.”

The excellent Channel 4 News investigation, broadcast on Monday, despite threats of legal action from the company, comes two days after the Observer reported that Cambridge Analytica had unauthorised access to tens of millions of Facebook profiles in one of the social media company’s biggest data breaches. 

Nix detailed the deception, glorified propaganda techniques, entrapment and other dirty tricks that the company would be prepared to pull for money behind the scenes to help its clients. When the Channel 4 reporter asked if Cambridge Analytica could offer investigations into the damaging secrets of rivals, Nix said it worked with former spies from Britain and Israel to look for political dirt. He also volunteered that his team were ready to go further than an ‘investigation’. 

“Oh, we do a lot more than that,” Nix said. Deep digging is interesting, but you know equally effective can be just to go and speak to the incumbents and to offer them a deal that’s too good to be true and make sure that that’s video recorded.

“You know these sort of tactics are very effective, instantly having video evidence of corruption.”

Nix suggested one possible scenario, in which the managing director of Cambridge Analytica’s political division, Mark Turnbull, would pose as a wealthy developer looking to exchange campaign finance for land. “I’m a master of disguise,” Turnbull said.

Another option, Nix suggested, would be to create a sex scandal. “Send some girls around to the candidate’s house, we have lots of history of things,” he told the reporter. “We could bring some Ukrainians in on holiday with us, you know what I’m saying.

Facebook’s own little investigation

Facebook in CA s office

Facebook seems to have missed its opportunity to get a handle on the Cambridge Analytica scandal, having been told to stay out of its offices by the UK Information Commissioners Office.

Digital forensics firm Stroz Friedberg was hired by Facebook yesterday “to conduct a comprehensive audit of Cambridge Analytica,” according to a Facebook announcement. Apparently the private company at the centre of the scandal was happy to give Facebook full access to its servers and systems but the UK Information Commissioners Office (ICO), which is ‘sponsored by the governmental department for Digital, Culture, Media and Sport, apparently had other ideas.

On 7 March, my office issued a Demand for Access to records and data in the hands of Cambridge Analytica,” said Information Commissioner Elizabeth Denham.

Cambridge Analytica has not responded by the deadline provided; therefore, we are seeking a warrant to obtain information and access to systems and evidence related to our investigation.

On 19 March, Facebook announced that it will stand down its search of Cambridge Analytica’s premises at our request. Such a search would potentially compromise a regulatory investigation.”

It’s not known how long Facebook, via its proxies, had access to Cambridge A’nalytica‘s files and how much investigating it managed to do, but being kicked out by the ICO is presumably a major inconvenience.

The Information Commissioner, Denham, has criticised Cambridge Analytica for being “uncooperative” with her investigation, and she confirmed that the watchdog will apply for a warrant to examine the company’s activities.

Someone is currently editing the information about Cambridge Analytica on  Wikipedia: re-writing history

CA editing wiki

The Conservative election guru Lynton Crosby had his staff engage in an ‘edit-war’ to delete details of his links with the tobacco industry and his election strategies from Wikipedia. Channel 4 News investigation found that substantial sections were removed from the Wikipedia page of Lynton Crosby, an Australian political strategist, by staff at the Crosby Textor consultancy firm that he co-founded. On 15 July 2013, accounts linked to Crosby Textor staff deleted multiple times sections on the controversy when the Conservative party dropped its policy for plain cigarette packaging. 

In 2015, Wikipedia also blocked a user account on suspicions that it was being used by the Conservative party chairman, Grant Shapps, “or someone acting on his behalf” to edit his own page along with the entries of Conservative rivals and political opponents.

The online encyclopedia, where pages are edited and created by readers, had tracked the changes made by a user calledContribsxthought to be a sock puppet who had systematically removed embarrassing references on Shapps’ Wikipedia page about the Tory chairman’s business activities as Michael Green, the self-styled millionaire web marketer.

wayback machine

Screenshot from The Wayback Machine – an initiative of the Internet Archive, a 501(c)(3) non-profit, building a digital library of Internet sites and other cultural artifacts in digital form. Other projects include Open Library and archive-it.org.

A sharp-eyed friend, Hubert Huzzah, has spotted that there are currently lots of edits and re-writes on the Cambridge Analytica entry page on Wikipedia. Curiously, it is also possible to trace a Wikipedia edit in a linked reference being deleted on another website. It seems that in editing Wikipedia someone (or a group), is somehow then using what they have edited to take down the information “in the wild”.

It appears that the availability of the information is being removed more generally elsewhere on other sites.

What seems evident is that someone has gone through the links in the Wikipedia article and removed them from the Wikipedia article. It’s possible to simply cut and paste the link into a browser and go to the original. But quite a number of the originals now do not exist. Or they exist with different content.

Here is a snapshot of the Wikipedia entry from 3 January, 2018.

This is one taken on 19 March 2018 (one of five)

And another today (one of ten)It’s reasonable to expect the page to be updated, but you can see from some of the edits that this is rather more that a simple updating of information. 

It’s something of a Winston Smith moment…

The bottom line

It is fundamentally wrong for private companies and authoritarian governments to use alter public information, use personal information, data mining, psychological profiling, targeted ‘strategic communications’ (a euphemism for propaganda) , ‘behavioural science’, ‘social science insights’ and military grade psyops – in short, deception – in order to manipulate citizens’ decision-making, perceptions and behaviours in order to profit and maintain their power.

All of this has profound and dark implications for democracy, or at least what is left of it. Totalitarians throughout history have sought to change the perceptions, decisions and behaviours of populations. These are the intentions and actions of tyrants.

Governments in so-called democratic nations are assumed to seek to be elected or remain in office on the basis of the preferences of voters, their accountable policies and their capacity for public representation – based on those meritocratic principles that they preach to everyone else.

The fact that governments are paying – using taxpayers’ money – to attempt to manipulate the electorate – regardless of whether or not the methodologies used actually work – speaks volumes about government intentions, their lack of transparency, their disregard of citizens’ agency, their disdain for human rights, lack of respect for civil liberties and utter contempt for anything remotely resembling democratic accountability.

The Channel 4 News exposé  of Cambridge Analytica

 


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Grieving daughter handed her mother’s ashes to ESA assessor to prove she wasn’t ‘fit for work’


A grieving daughter furiously handed an urn containing her mother’s ashes to a benefit health care professional who turned up to assess if the dead woman was fit for work, following an inexcusable and heartless blunder by the Department for Work and Pensions. 

Louise Broxton had suffered a host of neurological problems for which she received welfare support. She tragically died from lung cancer at the age of just 47 in August.

Her daughter, Hatti, immediately informed the authorities of her mother’s death and all her benefits were cancelled. After initially saying the information had been placed on file, however, some seven months later the Department for Work and Pensions sent an assessor to the door of her home in Wolverhampton to see if Louise was “fit for work.”

Hatti, a prison administrator, said: “I’m so upset and angry about what’s happened.

“It’s our government that has done this to us.

I’m only 27 and my brother has just turned 17. We’ve been through enough already and we don’t need this.

“I told the DWP afterwards I’d love to live in the world that the DWP live in, the one where my mum’s still alive. But she’s been gone for seven months.

When Mum passed away August last year, everyone was notified.

“I got an acknowledgement from the DWP themselves to say that mum had died.

“They stopped paying her benefits, and paid the arrears they owed her into my account because I am her next of kin.

“But on February 28 we got a letter addressed to Mum saying they were going to do a home visit on March 13 to assess her disabilities for ESA.

 

Hatti continued: “I was furious about it so I decided not to phone them about the mistake. Instead I waited to see if they would actually have the balls to do the home visit.

“I booked the day off work and stayed at home to wait for someone to come. My cousin came round to support me.

The letter stated they’d be coming between 11am and 2pm and they would contact to book an appointment.

“Obviously they haven’t been able to contact Mum because her phone has been cut off. They had my details as next of kin but they didn’t contact me.”

At 1pm Hatti had a knock on the door from the Employment and Support Allowance assessor.

She invited him inside and, seeing her cousin sat on the sofa, the doctor asked if she was Louise.

Hatti said: “My cousin replied, ‘No, I’m not,’ and I said, ‘Hang on a minute.’

“I walked over to the mantle piece in the lounge where we keep mum’s remains in an an urn decorated with a rose. I picked up her urn, turned around, and said ‘This is Louise Broxton and you’ve come to assess her?’

“He was completely mortified, as you would be. He apologised and offered his condolences.

I told him, ‘I’m not doing this to embarrass you, but the letter and having you on my door today, that’s twice the DWP have missed something.’”

Hatti says the assessor had not looked at her mum’s medical records, which would have shown him she was dead.

She also believes the Department for Work and Pensions (DWP) missed three opportunities to realise something was wrong – when they sent the letter, when no one responded to their request, and when the doctor missed Louise’s medical records.

Hatti asked the doctor to leave and inform his bosses of the mistake straight away. 

She said: “I had gone through all the correct channels to report my mother’s passing and his visit was very upsetting.

“He admitted he hadn’t even been through mum’s medical records which would have said quite clearly at the end – deceased.

She said: “It’s not the case that my mum died a couple of weeks ago. Then a crossover would be understandable and I would accept their apology. 

After the doctor left, within 10 minutes the DWP rang. The lady apologised and offered her condolences, but after admitting their mistake she tried to leave it at that. 

“That’s not good enough. I want policies in place and procedures to be followed. I don’t want anyone else to be in my situation.” 

A DWP spokesperson said: “We’ve apologised to Ms Broxton for the distress caused by the administrative error.” 

Hatti’s mother, Louise Broxton

 


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Cambridge Analytica, the commodification of voter decision making and marketisation of democracy

CA data

“We exploited Facebook to harvest millions of profiles. And built models to exploit that and target their inner demons”. Cambridge Analytica Whistleblower, Christopher Wylie.

Neuroliberalism 

It’s been a longstanding major area of concern, of course, that neurotechnologies and ‘behavioural change’ techniques may be used to redirect citizen decision making without their explicit permission. After all, neuromarketing – the idea that the brain, behaviours, emotions and preferences can reveal hidden and profitable truths – is founded on the development of strategies of persuasion in order to profit.

This doesn’t just raise ethical concerns in the market place, since neuromarketing strategies are being used in wider contexts, such as in shaping political narratives and communications, election campaigning, policy making and within the media. The motive for employing these techniques is nonetheless about gaining a profit, if not financially, then certainly in terms of advantage and power. 

I have criticised behavioural economics extensively and frequently on previous occasions, for precisely the same reasons. Since 2010, it has somehow become acceptable for governments to exercise an influence on the decision-making and behaviours of citizens. Libertarian paternalism, under the guise of ‘behavioural science’, has normalised a manipulative, authoritarian approach for state micro-management of the perceptions, decisions and behaviours of populations. However, being a political doctrine itself, libertarian paternalism is not value-neutral or ‘objective’.   

Behavioural economics is a flagrant political misuse of psychology, a form of manipulation without the publics’ knowledge and consent. This of course has profound implications for democracy, as the state is ‘acting upon’ citizens in ways that they won’t recognise to change their behaviours and to manipulate their decision-making. In fact the government’s use of behavioural economics turns democracy completely on its head.

It’s accepted uncritically that people can pay companies and organisations to change people’s minds and persuade them to change their decisions and behaviours, be it simply aimed politically at individuals’ perceived ‘faulty’ decision-making, allegedly involved in their circumstances of poverty, claiming welfare support, or voting for a party that hasn’t paid a PR company to manipulate your voting decision.

Harvard Law Professor Cass Sunstein, (co-author of “Nudge” and one of the founders of behavioural economics), wrote a controversial paper in 2008 proposing that the US government employ teams of covert agents and pseudo-independent advocates to “cognitively infiltrate” online groups and websites, as well as other activist groups.

Sunstein also proposed sending covert agents into “chat rooms, online social networks, or even real-space groups” which spread what he views as false and damaging “conspiracy theories” about the government. Ironically, the very same Sunstein was named by Obama to serve as a member of the NSA review panel created by the White House, one that – while disputing key NSA claims – proceeded to propose many cosmetic reforms to the agency’s powers (most of which were ignored by the President who appointed them).

Back in 2014, GCHQ documents released from the Edward Snowden archive by Glenn Greenwald, were the first to prove that a major western government is using some of the most controversial techniques to disseminate deception online and harm the reputations of targets. The ultimate aim, of course, is to shape public perceptions, decisions and behaviours.

Under the tactics they use, the state is deliberately spreading lies and misinformation on the internet about whichever individuals it targets, including the use of what GCHQ itself calls “false flag operations” and emails to people’s families and friends. The Snowden archive outlines how western intelligence agencies are attempting to manipulate and control online discourse with extreme tactics of deception and reputation-destruction.

Who would possibly trust a government to exercise these powers at all, let alone do so in secret, with virtually no oversight, and outside of any cognizable legal framework?

Then there is, as I’ve discussed, the political misuse of psychology and other social sciences to not only understand, but shape and control, how online activism and discourse unfolds.

Glenn Greenwald’s published document on the Intercept touts the work of GCHQ’s “Human Science Operations Cell,” devoted to “online human intelligence” and “strategic influence and disruption.” Under the title “Online Covert Action”, the document details a variety of means to engage in “influence and info ops” as well as “disruption and computer net attack,” while dissecting how human beings can be manipulated using “leaders,” “trust,” “obedience” and “compliance”.

It’s not such a big inferential leap to conclude that governments are attempting to manage legitimate criticism and opposition while stage-managing our democracy.

I don’t differentiate a great deal between the behavioural insights team at the heart of the Conservative cabinet office, and the dark world of PR and  ‘big data’ and ‘strategic communications’ companies like Cambridge Analytica. The political misuse of psychology has been disguised as some kind of technocratic “fix” for a failing neoliberal paradigm, and paraded as neutral “science”. 

However, its role as an authoritarian prop for an ideological imposition on the population has always been apparent to some of us, because the bottom line is that it is all about influencing people’s perceptions and decisions, using psychological warfare strategies

The Conservatives’ behaviour change agenda is designed to align citizen’s perceptions and behaviours with neoliberal ideology and the interests of the state. However, in democratic societies, governments are traditionally elected to reflect and meet public needs. The use of “behaviour change” policy involves the state acting upon individuals, and instructing them how they must be.

Last year, I wrote a detailed article about some of these issues, including discussion of Cambridge Analytica’s involvement in data mining and the political ‘dark’ advertising that is only seen by its intended recipients. This is a much greater cause for concern than “fake news” in the spread of misinformation, because it is invisible to everyone but the person being targeted. This means that the individually tailored messages are not open to public scrutiny, nor are they fact checked.

A further problem is that no-one is monitoring the impact of the tailored messages and the potential to cause harm to individuals. The dark adverts are designed to exploit people’s psychological vulnerabilities, using personality profiling, which is controversial in itself. Intentionally generating and manipulating fear and anxiety to influence political outcomes isn’t a new thing. Despots have been using fear and slightly less subtle types of citizen “behaviour change” programmes for a long time. 

About Cambridge Analytica: political psyops approach verified by a whistleblower

Controversy has arisen concerning Cambridge Analytica‘s use of personal information acquired by an external researcher, who claimed to be collecting it for “academic purposes”. The use of personal data collected without knowledge or permission to establish sophisticated models of user’s personalities raises ethical and privacy issues.

In a somewhat late response, Facebook banned Cambridge Analytica from advertising on its platform. The Guardian has further reported that Facebook had known about this security breach for two years, but did nothing to protect its millions of users.

It is well-known that Cambridge Analytica (CA) collects data on voters using sources such as demographics, consumer activity and internet activity, among other public and private sources. It has been reported that the company is using psychological data derived from millions of Facebook users, largely without users’ permission or knowledge. In short, the company operates using political voter surveillance and strategies of psychological manipulation.

The data analytics firm is a private company that offers services to businesses and political parties who want to “change audience behaviour”. CA combines data mining and data analysis with ‘strategic communication’ for the electoral process. It was created in 2013 as an offshoot of its British parent company, Strategic Communication Laboratories Group, to participate in US politics. 

The company claims to use “data enhancement and audience segmentation techniques” providing  “psychographic analysis” for a “deeper knowledge of the target audience”. The company is known to use the ‘big five’ OCEAN scale of personality traits, among other methods of psychographic profiling. 

The company also claims to use “behavioural microtargeting” and indicates that it can predict ‘needs’ of subjects and how these needs may change over time. Services then can be individually targeted for the benefit of its clients from the political arena, governments, and companies providing “a better and more actionable view of their key audiences.”

CA, who worked with Donald Trump’s election team and the Brexit campaign, has harvested millions of Facebook profiles of US voters, in one of the technological giant’s biggest ever data breaches, and used them to build a powerful software program to psychologically profile, predict and influence citizens’ voting choices. The managing director of CA’s controversial political division is Mark Turnbull, who spent 18 years at the communications firm Bell Pottinger before joining Strategic Communication Laboratories (SCL), which is a British ‘behavioural science’ company.

The SCL Group, that once advised Nato on so-called ‘psy-ops’, is a private British behavioural research and strategic communication company. The company describes itself as “global election management agency”.  SCL’s approach to propaganda is based upon a methodology developed by the associated Behavioural Dynamics Institute (BDI). 

Nigel Oakes founded the latter and also set up SCL and using the new methodology from BDI, ran election campaigns and national  communications campaigns for a broad variety of international governments.

BDI say: “The goal of the BDI is to establish Behavioural Dynamics as a discipline for the study of group behaviour change.”

There isn’t much information around about BDI’s connection with military operations, though links with NATO are well-established – see Countering propaganda: NATO spearheads use of behavioural change science, for example. From the article: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL on the other hand, has a clearly defined defence and military division who: “Target Audience Analysis, a scientific application developed by the UK based Behavioural Dynamics Institute, that involves a comprehensive study of audience groups and forms the basis for interventions aimed at reinforcing or changing attitudes and behaviour.”

SCL has different ‘verticals’ in politics, military and commercial operations. All of those operations are based on the same methodology (Target Audience Analysis) and, as far as can be discerned from the outside, SCL and affiliates have very obscure corporate structures with confusing ownership.

In the United States, SCL has gained public recognition mainly though its affiliated corporation Cambridge Analytica. It was created in 2013 as an offshoot of its British parent company (the SCL Group,) to participate in US politics. In 2014, CA was involved in 44 US political races.

Their site says: Cambridge Analytica uses data to change audience behavior.” 

There doesn’t seem to be a lot of political will or respect on the right when it comes to the publics’ privacy, autonomy in decision making, citizens’ agency and civil liberties.   

The current controversy

Working with a whistleblower and ex-employee of Cambridge Analytica, the Observer and Guardian have seen documents and gathered eyewitness reports that lift the lid on the data analytics company that helped Donald Trump to victory. The company is currently being investigated on both sides of the Atlantic.

It is a key subject in two inquiries in the UK – by the Electoral Commission, into the company’s possible role in the EU referendum and the Information Commissioner’s Office, into data analytics for political purposes – and one in the US, as part of special counsel Robert Mueller’s probe into Trump-Russia collusion.

Previous articles by Carole Cadwalladr in the Observer and Guardian newspapers, respectively published in February and May 2017, speculated in detail that CA had influenced both the Brexit/Vote Leave option in the UK’s 2016 EU membership referendum and Trump’s 2016 US presidential campaign with Robert Mercer’s backing of Donald Trump being key. They also discuss the legality of using the social data farmed. CA says it is pursuing legal action over the claims made in Cadwalladr’s articles.

The whistleblower, Chris Wylie, claims that the 50 million mostly American, profiles were harvested in one of Facebook’s biggest data breaches has caused outrage on both sides of the Atlantic, with lawmakers in both the UK and America, and a state attorney general calling for greater accountability and regulation. The profiles were harvested by a UK-based academic, Aleksandre Kogan, and his company, Global Science Research (GSR).

Wylie said the personal information mined was used to build a system to influence voters. The Canadian, who previously worked for Cambridge Analyticahas lifted the lid on this and other practices at the company, which he describes as a “full-service propaganda machine”.

Shortly before the story broke, Facebook’s external lawyers warned the Observer that it was making “false and defamatory” allegations and reserved Facebook’s legal position. Facebook denies the harvesting of tens of millions of profiles by CA, working with Cambridge academic Aleksandr Kogan and his firm GSR, was a data breach. 

While Facebook insists that it wasn’t a data breach, claiming it was a violation by a third party app that abused user data, this responsibility offloading speaks volumes about Facebook’s approach to its users’ privacy.  

Private companies benefit from a lack of transparency over how profits are made from our personal data. Their priority seems to be to silo and hoard our data, prioritising its more commercial uses. Yet we need to think about data differently, moving away from ideas of data as a commodity to be bought and sold, and used to generate profit for a few people – be it financial or political profit.

The internet, and later the World Wide Web, was originally intended to be a democratising force, accessible to all and without walls or ownership. But the reality today is rather different. The inequalities in wealth and power inherent in neoliberalism have seeped online, marketising and commodifying our personal details, choices, views, dispositions, likes and dislikes.  

Personal data has become the driving force of the online economy, yet the economic and social value which can be generated from data is not remotely fairly distributed. In fact it isn’t being redistributed at all.

Facebook shoot the messenger

Facebook have also suspended the whistleblower Chris Wylie from the platform “pending further information” over misuse of data, along with his former employer, CA and its affiliates, and the academic they worked with, Aleksandr Kogan.

The public attack on Wylie came after he had approached Facebook about the data breach, offering to help investigate. He described it as a “chilling attack” on someone acting in the public interest.

“They acknowledged my offer but then turned around and shot the messenger. I’m trying to make amends for my mistakes and so should Facebook,” he told the Guardian.

“Facebook has known about this for at least two years and did almost nothing to fix it. This is not new. And it’s only by coming forward that Facebook is now taking action. People need to know this kind of profiling is happening.”

Kogan assembled the harvested information through an app on the site – it collected details of American citizens who were paid to take a personality test, but also gathered data on those people’s Facebook friends.

Kogan apparently had a deal to share this information with CA. But according to Wylie, most of this personal information had been taken without authorisation. He said Cambridge Analytica used it to build a powerful software program to predict and influence choices at the ballot box.

Last month, both Facebook and CA CEO Alexander Nix told the parliamentary inquiry into fake news that the company did not have or use private Facebook data, or any data from Kogan’s firm, GSR.

But in its statement on Friday night, explaining why it had suspended CA and Wylie, Facebook said it had known in 2015 that profiles were passed to Nix’s company. 

“In 2015, we learned that a psychology professor at the University of Cambridge named Dr Aleksandr Kogan lied to us and violated our platform policies by passing data from an app that was using Facebook Login to SCL/Cambridge Analytica,the statement said.

CA is heavily funded by the family of Robert Mercer, an American hedge-fund billionaire. I’ve mentioned Mercer in a previous article about the right’s undue influence on the media and on voting behaviour. Mercer made his money as a pioneer in the field of Computational Linguistics.

The company was headed by Trump’s key adviser Steve Bannon. CA used personal information taken without authorisation in early 2014 to build a system that could profile individual US voters, in order to target them with ‘personalised’ persuasive  political ‘advertisements’.

It’s scandalous that documents seen by the Observer, and confirmed by the Facebook statement, show that by late 2015 the Facebook had found out that information had been harvested on an unprecedented scale and failed to alert users, taking only limited steps to recover and secure the private information of more than 50 million individuals.

Last year, Dr Simon Moores, visiting lecturer in the applied sciences and computing department at Canterbury Christ Church University and a technology ambassador under the Blair government, said the Information commissioners Office’s recent decision to shine a light on the use of big data in politics was timely. He said:

“A rapid convergence in the data mining, algorithmic and granular analytics capabilities of companies like Cambridge Analytica and Facebook is creating powerful, unregulated and opaque ‘intelligence platforms’. In turn, these can have enormous influence to affect what we learn, how we feel, and how we vote. The algorithms they may produce are frequently hidden from scrutiny and we see only the results of any insights they might choose to publish.”

He goes on to say: ”They were using 40-50,000 different variants of an ad every day that were continuously measuring responses and then adapting and evolving based on that response.”

The head of the parliamentary committee investigating fake news has accused CA and Facebook of misleading MPs in their testimony. 

After Wylie detailed the harvesting of more than 50 million Facebook profiles for CA, Damian Collins, the chair of the House of Commons culture, media and sport select committee, said he would be calling on the Facebook boss, Mark Zuckerberg, to testify before the committee.

He said the company appeared to have previously sent executives able to avoid difficult questions who had “claimed not to know the answers”.

Collins also said he would be recalling the CA’s CEO, Alexander Nix, to give further testimony. “Nix denied to the committee last month that his company had received any data from [his firm] GSR,” he said. “We will be contacting Alexander Nix next week asking him to explain his comments.”

Collins has attacked Facebook for appearing to have been “deliberately avoiding answering straight questions” in to the committee.

“It is now clear that data has been taken from Facebook users without their consent, and was then processed by a third party and used to support their campaigns,” Collins said. “Facebook knew about this, and the involvement of Cambridge Analytica with it.”

CA claimed that its contract with GSR stipulated that Kogan should seek “informed consent” for data collection and it had no reason to believe he would not. 

GSR was “led by a seemingly reputable academic at an internationally renowned institution who made explicit contractual commitments to us regarding its legal authority to license data to SCL Elections”, a company spokesman said.

The Observer has seen a contract dated 4 June 2014, which confirms SCL, an affiliate of CA, entered into a commercial arrangement with GSR, entirely premised on harvesting and processing Facebook data. CA spent nearly $1m on data collection, which yielded more than 50 million individual profiles that could be matched to electoral rolls. It then used the test results and Facebook data to build an algorithm that could analyse individual Facebook profiles and determine personality traits linked to voting behaviour.

The algorithm and database together made a powerful political tool for the right. It allowed a campaign to identify possible swing voters and craft messages more likely to ‘resonate’.

“The ultimate product of the training set is creating a ‘gold standard’ of understanding personality from Facebook profile information,” the contract specifies. It promises to create a database of 2 million ‘matched’ profiles, identifiable and tied to electoral registers, across 11 states, but with room to expand much further.

CA responded to the Observer story on Twitter before Collins had said Nix would be recalled. “We refute(s) these mischaracterizations and false allegations,” it said:

“Reality Check: Cambridge Analytica uses client and commercially and publicly available data; we don’t use or hold any Facebook data,” the company said. “When we learned GSR sold us Facebook data that it shouldn’t have done, we deleted it all – system wide audit to verify.”

CA

CA not coercive

In response to the series of  defensive Tweets put out by CA, I quoted several claims from CA’s own site, which I had cited in an article last year. 

For example, the company offers to: “More effectively engage and persuade voters using specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate.”

And boasts:Leveraging CA’s massive team of data scientists and academics, CA is able to provide optimal audience segments based on big data and psychographic modeling. Then, using a sophisticated electronic data delivery system, CA is able to provide TV advertising campaign data that may be used to inform media buyers about shows that have the highest concentrations of target audiences and the least amount of waste; all of which leading to higher media ROI [return on investment] and more voter conversions.”

“Psychographic Modeling”? “Conversions”?  “[…] specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate” ?

That language doesn’t sound like “advertising” to me. It sounds like microsurveilance and psychological manipulation, using the vulnerabilities that make us susceptible to all kinds of manipulations, including the intentional manipulations performed by the political machinery of our culture.

If CA genuinely thought “people are smarter than that”, then their boasts about their service of psychographic modeling, behavioural science; “understandings of the electorates’ behaviour”, “changing voter behaviours” and increasing “conversions”, “driving” voters to the polls to win campaigns and so on is nothing more than an eloborate  scam. Why bother attempting to manipulate people you think are not susceptible to manipulation?

Either way, this company has transgressed ethical boundaries, either as snake oil merchants, or as peddlers of snake oil on behalf of governments and other clients, while exploiting our personal data.

CA Political will equip you with the data and insights necessary to drive your voters to the polls and win your campaign. We offer a proven combination of predictive analytics, behavioral sciences, and data-driven ad tech.”

“With up to 5,000 data points on over 230 million American voters, we build your custom target audience, then use this crucial information to engage, persuade, and motivate them to act.”

And offers to help to: “More effectively engage and persuade voters using specially tailored language and visual ad combinations crafted with insights gleaned from behavioral understandings of your electorate.”

One of our fundamental freedoms, as human beings, is that of owning the decision making regarding our own lives and experiences, including evaluating and deciding our own political preferences. To be responsible for our own thoughts, reflections, intentions and actions is generally felt to be an essential part of what it means to be human.

When David Cameron said that “knowledge of human behaviour” was part of his vision for a “new age of government” I was one of a few who didn’t see behavioural economics as the great breakthrough in social policy-making that it was being hailed as. Even the name ‘behavioural insights team’ suggests secrecy, surveilance and manipulation. It was only a matter of time before libertarian paternalism morphed into authoritarianism, hidden in plain view. 

We are being told what our ‘best interests’ are by a small group of powerful people whose interests are that want to stay powerful, despite being dogmatic, self-righteous and wrong. Despite the fact that they need specialists in techniques of persuasion, rather than rational and democratic engagement, to appear credible to the electorate.  

CA pivotal role
It seems that the overarching logic of New Right neoliberalism has led to the privatisation of citizens’ decision making and behaviour and a new form of exploiting the population by misuse of their trust and their personal information.

Also, it seems democracy has been commodified and marketised.

Update

Cambridge Analytica are trying to stop the broadcast of an undercover Channel 4 News report in which its chief executive talks unguardedly about its practices. Channel 4 reporters posed as prospective clients and had a series of meetings with Cambridge Analytica that they secretly filmed — including at least one with Alexander Nix, its chief executive.

Channel 4 declined to comment. Cambridge Analytica’s spokesman also declined to comment on the undercover Channel 4 report. The company is under mounting pressure over how it uses personal data in political and election campaign work. It was banned by Facebook on Friday, which claimed it had violated the social network’s rules by failing to delete Facebook user data collected by an app supposedly for ‘research purposes’.

Facebook is now investigating ties between one of its current employees and Cambridge Analytica. Joseph Chancellor, currently a researcher at Facebook, was a director of Global Science Research, a company that provided data to Cambridge Analytica.

The nature of Chancellor’s role as a director of Global Science Research and his knowledge of Kogan’s data collection practices are not clear. A spokesperson for Cambridge Analytica said “there was no recollection of any interactions or emails with” Chancellor.

Facebook didn’t mention Global Science Research. But Cambridge Analytica said on Saturday that it contracted the company in 2014 to “undertake a large scale research project in the United States.”

Global Science Research was incorporated in May 2014 and listed Kogan and Chancellor as directors, according to UK government records. (The records show that Global Science Research was dissolved in October 2017.) 

Channel 4 News went ahead to broadcast the Cambridge Analytica exposé despite the legal threat.

From Channel 4Revealed: Trump’s election consultants filmed saying they use bribes and sex workers to entrap politicians 

Watch Channel 4′s excellent undercover documentary.

Related 

Cambridge Analytica questioned on fake news  – UK parliament

Revealed: 50 million Facebook profiles harvested for Cambridge Analytica in major data breach

Cambridge Analytica: links to Moscow oil firm and St Petersburg university

More allegations of Tory election fraud, now we need to talk about democracy

The anti-social public relations of the PR industry

The Nudge Unit’s u-turn on benefit sanctions indicates the need for even more lucrative nudge interventions, say nudge theorists

How Covert Agents Infiltrate the Internet to Manipulate, Deceive, and Destroy Reputations – Glenn Greenwald

Controversial GCHQ Unit Engaged in Domestic Law Enforcement, Online Propaganda, Psychology Research – Glenn Greenwald and Andrew Fishman


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