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Last week, Amber Rudd made the claim that Universal Credit is “delivered with professionalism and care and compassion.”

However, it is clear – in the words of the public accounts committee, last year – that there is a very real “culture of indifference” within the Department for Work and Pensions and wider government.

Quite often, that “indifference” spills over into conscious cruelty – the term coined by  filmmaker Ken Loach for the UK social security system, during the filming of I, Daniel Blake.

In December, Amber Rudd appeared to strike a conciliatory tone, in in her first appearance before the work and pensions select committee, saying she was enthusiastic about Universal Credit but would not rush the rollout of the new system simply to meet ‘arbitrary timetables.’ Although she acknowledged concerns about the often devastating impact of the social security cuts on the most vulnerable citizens, she said her aim was to ‘restore public confidence’ in Universal Credit.

The problem is that ministers such as Amber Rudd are rather more concerned that Universal Credit has proved politically toxic for the government as a result of policy and design flaws, such as a five-week wait for an initial payment that have left thousands of people in debt, suffering from depression, and reliant on food banks, rather than the devastating impacts an chaos it is wreaking on citizens.

The government is in a weakened position, and is looking to secure support from the opposition for Theresa May’s Brexit deal. The PM has even recently phoned  union leaders to try and garner their support, which is an unprecedented move for a Conservative leader. So it’s unlikely that the ‘conciliatory’ tone is sincere or likely to last beyond the threats to power that the government currently faces. 

Rudd was responding to MPs’ concerns that up to 1 million ill and disabled claimants are at risk of destitution and isolation when they are transferred on to universal credit over the next three years, at the time.

Let’s not forget that last November, Rudd has used her first appearance in the House of Commons as work and pensions secretary to condemn an independent UN inquiry into poverty in the UK, over what she claimed was the “extraordinary political nature” of its language. Her response was about damage limitation to the government’s reputation rather than about engaging with the empirical evidence and recommendations presented in Philip Alston’s report.

The UN’s rapporteur on extreme poverty and human rights said the government had inflicted poverty on people through austerity and called levels of child poverty “not just a disgrace but a social calamity and an economic disaster”. He also heavily criticised Universal Credit, which had been beset by ‘problems’ since its inception.

Asked about the tone of the UN report, May’s spokesman said: “We strongly disagree with the analysis.” However, it was a meticulously evidenced ‘analysis.’ The evidence for the report was provided by many people who have been adversely affected – and some people’s lives have been utterly devastated –  by austerity and the Conservative’s welfare ‘reforms’.

However, Rudd has nonetheless publicly promised to deliver “a fair, compassionate and efficient benefits system”, claiming that it has “good intentions” at its heart. 

What ‘good intentions are those?’

Dr Heather Wetherell, a GP, posted the following on Twitter last year:

Dear @DWP,

When a distraught mother has lost her young daughter, please can you tell me why you wont accept “grief reaction” as a sick note diagnosis? Telling a grieving mum this is not an illness is extremely insensitive. You have also wasted NHS time.

She added: “3 days after her daughter died, she got call from the DWP saying did she realise she couldn’t claim Attendance Allowance anymore & had to sign on Job Seekers. Mother panicked & found herself at a job interview the following week – at which she broke down in tears.

“She phoned me in a state on way home from the interview. I was horrified they had put her through this. I’m so upset by it all.”

Wetherell says that when her patient informed the Department for Work and Pensions (DWP) of her bereavement and she was told,  “that’s not an illness… You need to go to your doctor and get a proper/better diagnosis” (she can’t recall exactly which word they used, but remembers feeling totally humiliated and felt they thought she was a fraud.)

Last year, Kirsty Scott told how her 19-year-old son and husband died within 18 months of each other. However, despite suffering physical and mental health conditions with a severely disabled son to look after, she was refused Personal Independence Payment (PIP) and Employment and Support Allowance (ESA).

She said: “Getting into the workhouse would have been an easier option.

“When my letter was sent to refuse me ESA it did not reflect what had gone on in the assessment.

“The language used was disgusting – things like ‘it is a lifestyle choice not to get out of bed’ or ‘the death of two close family members did not impact on my life enough’.

“I had lost my son and my husband, I was caring for a disabled son. Half of my family gone and they thought it was ok to say these things to me?

“I can’t tell you what it felt like when I got that letter, the desperation. It was like they thought I lied.

“There was no humanity in it whatsoever. My mental health went downhill.”

Clearly, the UK’s social security system does not facilitate people’s human rights, nor does it protect their dignity. DWP staff don’t practice safeguarding or even recognise a trauma informed approach to protect vulnerable citizens. It seems that callousness and cruelty have become habituated within the administrative structure, entrenched in policy designs within an ideological framework that has normalised the intended ‘hostile environment’.

Government policies are expressed political intentions regarding how our society is to be organised and governed. They have calculated social and economic aims and consequences. In democratic societies, citizens’ accounts of the impacts of policies ought to matter.

However, in the UK, the way that policies are justified and implemented is being increasingly detached from their aims and consequences, partly because democratic processes and basic human rights are being disassembled or side-stepped, and partly because the government employs the widespread use of linguistic strategies and techniques of persuasion to intentionally divert us from their aims and the consequences of their ideologically (rather than rationally) driven policies.

Furthermore, Conservative policies have become increasingly detached from public interests and needs.

Over the last 8 years, the Conservatives have coldly conceived society as a hierarchy of human value, from the pinnacle of supremicism, self-appointed authority and from behind their fact proof ideological screen. They have historically cast the poorest and the most vulnerable citizens as the putative “enemies of civilization.” Social Darwinism is written in bold throughout their policies.

There has never been a clearer contrast between the values and approach of the two main political parties: the Conservatives are authoritarian, they plainly imply that some people’s lives don’t matter – the food bank debate and the bedroom tax debate are further examples of cruelty, and of how Conservatives have reduced human subjects to objects of derision.

While Labour MPs spoke out in the debates about the terrible difficulties that vulnerable families in their constituencies are facing, we were faced with the unedifying spectacle of Tory MPs laughing, jeering and shouting their spiteful glee at the plight of those people that this government have intentionally impoverished – after all, policies are plain and legislated statements of intent.

By contrast, the Labour Party have fostered a counter-narrative that is decent, democratic, inclusive and centralises the fundamental equal worth of each human life. Labour’s policies are intentionally founded on a strong commitment to human rights – without which there can be no meaningful social justice and democracy.

The Conservatives have always been stunted in their vision for society by their own elitism and  preoccupation with the superficial characteristics and taxonomic ranking of human beings – the emphasis being on “what” we are  rather than the rather more important “who” we are. Because of this lack of social intelligence, the government has undermined our progress as a society, stifled human potential and failed to value human diversity and failed to recognise the equal worth of every citizen’s life, because of their own assembled fantasy of corrosive, elitist ideological myths.

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I would like to thank Tom Pride for his article DWP tells grieving mother to find job 3 days after death of young child: “grief is not an illness”, which has informed some of this one. 

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